Medical Office Procedures
Exam Solutions
Course Introduction
Medical Office Procedures is a comprehensive course designed to introduce students to the essential administrative tasks and responsibilities within a healthcare setting. The course covers topics such as patient registration, appointment scheduling, medical records management, insurance processing, billing, coding, and effective communication with patients and healthcare professionals. Emphasis is placed on understanding the ethical and legal considerations in healthcare administration, as well as the use of current technology and electronic health records. By mastering these procedures, students will develop the skills necessary to maintain efficient office operations and support the delivery of quality patient care.
Recommended Textbook
Medical Law and Ethics 5th Edition by
Bonnie F. Fremgen
Available Study Resources on Quizplus
14 Chapters
350 Verified Questions
350 Flashcards
Source URL: https://quizplus.com/study-set/2334
Page 2
Chapter 1: Introduction to Medical Law, Ethics, and Bioethics
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46386
Sample Questions
Q1) Which definition most accurately describes applied ethics?
A)The legal application of moral standards that concern benefiting the public
B)The practical application of moral standards that are meant to benefit the patient
C)The legal application of moral standards that benefit the patient
D)The legal application of moral standards that are based on the sincerity of a person's beliefs
Answer: B
Q2) Unethical acts are
A)not always illegal.
B)always illegal.
C)not related to the law.
D)uncommon in society.
Answer: A
Q3) Rights-based ethics emphasizes the
A)individual rights of persons.
B)rights of society as a whole.
C)duty of persons to adhere to laws.
D)character traits of persons.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Legal System
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46387
Sample Questions
Q1) A contract between the patient and the physician can be terminated for
A)failure to follow instructions on the part of the patient.
B)missed appointments by the patient.
C)failure to pay for services.
D)all of the above.
Answer: D
Q2) Statutes are laws passed by
A)the state legislature.
B)Congress.
C)the president.
D)Congress or the state legislature.
Answer: D
Q3) A court order for a witness and certain documents to appear in court is a A)deposition.
B)subpoena duces tecum.
C)discovery.
D)subpoena.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Importance of the Legal System for the
Physician and the Health-Ccare Professional
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46388
Sample Questions
Q1) A voluntary process in which an agency requests an official review of its operation is called
A)examination.
B)endorsement.
C)accreditation.
D)reciprocity.
Answer: C
Q2) Medicare/Medicaid fraud,rape,murder,larceny,and narcotics convictions are examples of crimes that could lead to A)reciprocity of a license.
B)a license being endorsed.
C)a license being revoked.
D)all of the above.
Answer: C
Q3) The purpose of a chain of command for healthcare decisions is to A)provide decision making by the most qualified person.
B)avoid lawsuits.
C)make the physician responsible for all decisions.
D)eliminate the need for decision making by employees.
Answer: A
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Todays Healthcare Environment
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46389
Sample Questions
Q1) An associate practice is a legal agreement in which the physicians
A)share a facility and staff.
B)share the loss and profits.
C)share responsibility for legal actions of each other.
D)all of the above.
Q2) Fee splitting occurs when
A)a hospital is paid in proportion to business received for holders of the franchise.
B)one physician pays another physician for the referral of patients.
C)income in a group practice is shared.
D)a physician receives payment from both the insurance company and the patient.
Q3) Capitation is
A)a fixed monthly fee paid to the healthcare provider for providing patient services.
B)an additional payment for services paid directly by the patient at the time of service.
C)limitation of all services for care to a fixed dollar amount.
D)a fixed amount the managed care organization may charge the patient for membership in the organization.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: The Physician-Patient Relationship
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46390
Sample Questions
Q1) Patient confidentiality does not apply in the case of A)HIV/AIDS.
B)any communicable disease.
C)allied health professionals.
D)the life or safety of the patient.
Q2) A breach of confidentiality is considered unethical and illegal,and is prohibited by A)DRGs.
B)HIPAA.
C)Medicare.
D)Medicaid.
Q3) Exceptions to obtaining consent may include A)commonly known risks.
B)when the physician does not want to tell the patient the outcome of the treatment. C)when a cure is possible.
D)when a physician guarantees that the treatment will be successful.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Professional Liability and Medical Malpractice
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46391
Sample Questions
Q1) The reasonable person standard refers to the A)dereliction of duty.
B)damages.
C)duty of due care.
D)proximate cause.
Q2) Coverage of the insured party for all injuries and incidents that occurred while the policy was in effect,regardless of when they are reported,is
A)occurrence insurance.
B)claims-made insurance.
C)malpractice insurance.
D)rider insurance.
Q3) The statute of limitations for a case begins to run
A)when the injury occurs.
B)2 years after the injury.
C)when the plaintiff sues the defendant.
D)when the injury is discovered.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Public Duties of the Physician and the Health
Care Professional
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46392
Sample Questions
Q1) Failure to report a suspected case of child abuse may result in a charge of A)manslaughter.
B)misdemeanor.
C)felony.
D)child abuse.
Q2) Conditions such as cancer,epilepsy,and congenital disorders of the newborn are often reported to government agencies in order to
A)receive additional funding from insurance companies.
B)maintain accurate public health statistics.
C)receive funding through Medicare.
D)prevent malpractice lawsuits.
Q3) Prescriptions for Schedule II controlled substances can
A)be refilled every 6 months.
B)be refilled over the phone in a nonemergency.
C)not be refilled.
D)be refilled for up to 2 years.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Workplace Law and Ethics
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46393
Sample Questions
Q1) Under the Family and Medical Leave Act,the employee
A)must have worked for the employer for 6 months to be eligible.
B)must be returned to the same or equivalent position when he or she returns.
C)may have some loss of employment benefits when he or she returns.
D)all of the above.
Q2) The portion of a paycheck that may be paid directly to an employee's creditors is established by the
A)Fair Debt Collection Practices Act.
B)Federal Wage Garnishment Law.
C)ERISA.
D)EMTALA.
Q3) The Equal Pay Act of 1963 makes it illegal for an employer to discriminate on the basis of A)age.
B)race.
C)nationality.
D)gender.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: The Medical Record
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46394
Sample Questions
Q1) A medical record ordered by the court to be available during a malpractice case is A)disclosed.
B)subpoenaed.
C)disclosed only to the judge.
D)disclosed only to the jury.
Q2) All medical records should be stored for
A)5 years from the date of the last entry.
B)7 years from the date of the last entry.
C)10 years from the date of the last entry.
D)23 years from the date of the last entry.
Q3) Physicians who wish to disclose confidential medical record information should
A)first discuss it with the patient's family.
B)discuss it with the patient first.
C)discuss the risks involved with his or her lawyer.
D)first discuss the problem with the patient's contact person.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Patient Confidentiality and Hipaa
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46395
Sample Questions
Q1) Wireless local area networks are used by physicians and nurses to A)access bank accounts for patients who are hospitalized.
B)access patient records from central databases.
C)add patient observations and assessments to databases.
D)B and C.
Q2) The application of communication and information to medical practice,research,and education is called A)telemedicine.
B)informatics.
C)clearinghouse.
D)sanctions.
Q3) HIPAA allows all of the following except A)physicians or hospitals to share patient information with each other to treat the patient.
B)complete disclosure of patient information by an EMT.
C)disclosure to clergy of patient admission to a facility.
D)all of the above.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Ethical and Bioethical Issues in Medicine
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46396
Sample Questions
Q1) An allegation of a criminal act by a physician requires that the A)act be reported to the state licensing board or governmental agency.
B)physician be given a warning.
C)the action be reported to the physician's colleagues.
D)all of the above.
Q2) Giving organs to patients who will benefit the most is called A)social utility.
B)justice.
C)lottery.
D)first come,first served.
Q3) Allocating organs for transplants is handled through A)medical insurance.
B)the United Network for Organ Sharing.
C)Medicaid.
D)Medicare.
Q4) The National Organ Transplant Law of 1984
A)allows the sale of organs.
B)developed an allocation formula.
C)forbids the sale of organs.
D)funds organ transplantation.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Ethical Issues Relating to Life
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46397
Sample Questions
Q1) A person appointed by the court to speak on behalf of an incapacitated party is called the
A)respondeat superior.
B)guardian ad litem.
C)guardian.
D)conscience.
Q2) The gestational period is the A)time before conception.
B)time after birth.
C)time from conception to birth.
D)all of the above.
Q3) Voluntary sterilization of unmarried minors is A)common in most states.
B)forbidden in many states.
C)allowed with authorization of the minor and parent or guardian in some states.
D)B and C.
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Death and Dying
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46398
Sample Questions
Q1) Active euthanasia
A)is illegal.
B)violates the medical profession's ethics.
C)A and B.
D)none of the above.
Q2) Ethical considerations of the terminally ill patient include
A)withdrawing versus withholding treatment.
B)active euthanasia versus passive euthanasia.
C)ordinary versus extraordinary means.
D)all of the above.
Q3) What is the most widely accepted legal definition of death in the United States?
A)Brain death
B)Cardiac death
C)Respiratory death
D)Multi-organ death
Q4) The intentional killing of the terminally ill person is called
A)passive euthanasia.
B)active euthanasia.
C)ordinary means.
D)B and C.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Future Trends in Healthcare
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/46399
Sample Questions
Q1) Which proactive do many hospitals establish in order to decrease preventable errors?
A)Staff educational programs
B)Electronic health records
C)Sentinel event committees
D)Non-disciplinary adverse event reporting system
Q2) What is a benefit of Medical Exchanges?
A)The ability for an individual to review and compare online plans offered
B)The ability for an individual to choose any health insurance desired
C)Federally-funded insurance provided is less expensive.
D)State-funded insurance provided allows for more choices.
Q3) Health benefits offered by medical exchanges include
A)hospitalizations.
B)occupational nursing.
C)skilled nursing care.
D)assisted living.
To view all questions and flashcards with answers, click on the resource link above. Page 16