Medical Office Procedures
Exam Questions
Course Introduction
Medical Office Procedures provides students with essential knowledge and practical skills required to efficiently manage administrative tasks within a medical office setting. The course covers key topics such as patient scheduling, medical records management, effective communication techniques, billing and coding basics, insurance processing, confidentiality and HIPAA regulations, and fundamental office technology operation.
Emphasizing professionalism, attention to detail, and organizational skills, this course prepares students to support healthcare providers by ensuring smooth day-to-day operations and quality patient care in a variety of medical environments.
Recommended Textbook
LaFleur Brooks Health Unit Coordinating 7th Edition by Elaine A. Gillingham
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22 Chapters
927 Verified Questions
927 Flashcards
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Page 2
Chapter 1: Health Unit Coordinating
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Which of the following tasks would be considered nonclinical?
A)Assisting a patient to the bathroom
B)Delivering a patient's food tray
C)Scanning an electrocardiogram (EKG)into the patient's electronic medical record (EMR)
D)Assisting a physician in changing a patient's dressing
Answer: C
Q2) On August 23,1980,the first organizational meeting was held in:
A)Minneapolis.
B)Phoenix.
C)Chicago.
D)Cleveland.
Answer: B
Q3) The abbreviation that indicates the student status of the health unit coordinator is: A)CHUC.
B)HUC.
C)SHUC.
D)SRN.
Answer: C
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Page 3
Chapter 2: Overview of Health Care Today
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Sample Questions
Q1) The department that is most responsible for ensuring appropriate nursing care is:
A)social services.
B)health management of operations.
C)CSD.
D)risk management.
Answer: D
Q2) A hospital that was visited by The Joint Commission (TJC)has:
A)been reviewed for conforming with the appropriate hiring of minorities.
B)had its computer system updated.
C)been surveyed,graded,and approved in consideration of accreditation.
D)been evaluated for its employee numbers as compared with those of other hospitals.
Answer: C
Q3) HMO is an abbreviation for:
A)home maintenance organization.
B)health manager of operations.
C)homeopathic merger operation.
D)health maintenance organization.
Answer: D
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4
Chapter 3: The Nursing Department and Medical Staff
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Sample Questions
Q1) The hospital department responsible for the orientation and evaluation of new nursing service employees and for their continuing education is the:
A)nursing department.
B)human resources department.
C)staff development department.
D)employee fitness center.
Answer: C
Q2) A terminally ill patient who needs more care than can be managed at home or has symptoms that require more intense management than a family caregiver can provide may be admitted to:
A)the emergency department.
B)a hospice care unit.
C)a chronic pain management unit.
D)an ICU.
Answer: B
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Chapter 4: Communication Devices and Their Uses
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Sample Questions
Q1) Wireless technologies and mass communication systems are becoming part of hospital disaster preparedness plans.Events that may require this plan being initiated include:
A)a multiple-injury car accident.
B)a patient in code arrest.
C)a nursing unit potluck.
D)a patient diagnosed with tuberculosis (TB).
Q2) Chart forms labeled with the patient's personal information but without medical information must be:
A)given to the nurse manager for his her attention.
B)immediately sent to the medical records department. C)shredded.
D)relabeled with another patient's information so as not to waste the budget of the floor.
Q3) A ringing telephone in the nursing station should preferably be answered _____ ___ _____ ring.
A)after the first
B)before the fifth
C)before the sixth
D)before the third
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Page 6
Chapter 5: Communication and Interpersonal Skills
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38 Flashcards
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Sample Questions
Q1) A doctor calls the nursing unit with orders for a patient who is to be admitted.The doctor tells the nurse that the patient is a "VIP" and should be treated as such.The doctor's statement is demonstrating:
A)ethnocentrism.
B)elitism.
C)stereotyping.
D)ageism.
Q2) In Maslow's hierarchy of needs,the need that involves developing a personality to its full potential in the desire to become what one is capable of becoming is:
A)self-esteem.
B)self-actualization.
C)love and belonging.
D)physiologic.
Q3) Which of the following statements would be considered assertive?
A)"If it's OK with you,I'd like to go to lunch."
B)"I'm going to lunch now and will return in 30 minutes."
C)"It looks quiet on the floor now,so is it ok if I take my lunch?"
D)"I'm getting hungry and am going to lunch.I don't care how busy it is."
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7
Chapter 6: Workplace Behavior
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43 Flashcards
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Sample Questions
Q1) A person's behavior in the workplace is influenced and affected by:
A)the size of the hospital.
B)how meaningful or important the work is to that person.
C)the distance the job is from home.
D)the number of days off per year.
Q2) A statute of limitations is:
A)the part of a job description that outlines the limitations of one's responsibilities.
B)the time within which the plaintiff must bring a civil suit.
C)a law passed by the legislature that defines the extent of information about the patient that may be released.
D)a marble structure erected in front of the hospital that defines the extent of this hospital's care as accredited by the Joint Commission (TJC).
Q3) The primary objective of the Security rule is to protect the confidentiality,integrity,and availability of:
A)ARRA.
B)IIHI.
C)APS.
D)CPS.
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8
Chapter 7: Management Techniques and Problem Solving
Skills for Health Unit Coordinating
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) Cumulative injuries occur:
A)as the result of crisis stress.
B)as the result of not wearing protective wear.
C)as the result of not washing hands frequently.
D)over time as the result of repetitive motion activity.
Q2) The purpose of a central supply discrepancy report is to:
A)determine the correct cost of items charged to patients.
B)find errors that are made by central services technicians in stocking supplies.
C)recapture items not charged to a patient but missing from the supply closet.
D)determine the quantities of supplies to be stocked on the unit.
Q3) During a medical emergency,a code or crash cart is required and would be located:
A)on each nursing unit or between nursing units.
B)in central supply.
C)in the pharmacy.
D)in the office of the director of nurses.
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9
Chapter 8: The Patients Chart or Electronic Medical Record
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Sample Questions
Q1) A locked workstation that is located on the wall outside a patient's room is called a: A)pen tab.
B)WALLaroo.
C)WALKaroo.
D)cluster of workstations (COW).
Q2) When the EMR with computerized physician order entry (CPOE)is used,an error in treatment:
A)must be documented in the patient's EMR and an incident report must be completed. B)must be documented on an incident report but may be deleted from the EMR.
C)may be deleted from the EMR,and an incident report is not necessary.
D)must be documented in the patient's EMR,but an incident report is not necessary.
Q3) When military time is used to enter a notation on a patient's chart,12:30 AM is written: A)1230.
B)2030.
C)2230. D)2430.
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Chapter 9: Health Unit Coordinator Role in Processing of
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Sample Questions
Q1) CPOE is a method for:
A)the physician to provide orders for a hospitalized patient.
B)the nurse to enter orders into the patient's EMR.
C)the HUC to graph the patient's vital signs.
D)the ancillary departments to enter notes into the patient's EMR.
Q2) Antacid of choice as needed for dyspepsia is an example of a _____ order.
A)prn
B)standing
C)short-series
D)stat
Q3) The HUC would sign off on a set of doctors' orders:
A)when every order has been addressed and the first nine steps of transcription have been completed.
B)when every order has been read and understood.
C)after the nurse has received a copy of the orders.
D)only after each order has been carried out,as when blood has been collected,x-rays completed,etc.
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Page 11
Chapter 10: Patient Activity, patient Positioning, and Nursing
Observation Orders
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30 Flashcards
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Sample Questions
Q1) A bedside commode is a:
A)chair or wheelchair at the bedside with an open seat designed to collect urine and stool.
B)device that is kept at the bedside and is designed to aid in ambulation.
C)mechanical device that assists the patient in proper positioning.
D)unit kept at the bedside that records the electrical activity of the heart.
Q2) A patient placed in the Trendelenburg position would be in a position in which the:
A)head and the feet are elevated.
B)head is elevated and the knees are bent.
C)head is low and the body and legs are on an inclined plane.
D)body is completely flat.
Q3) A doctor would order I&O for a patient to:
A)maintain a record of daily calories.
B)determine why the patient is gaining weight.
C)determine why the patient is losing weight.
D)monitor the patient's fluid balance.
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Page 12
Chapter 11: Nursing Intervention or Treatment Orders
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) The insertion of a tube through the urethral meatus into the bladder to remove urine is a(n):
A)Harris flush.
B)colostomy irrigation.
C)intestinal elimination.
D)urinary catheterization.
Q2) One purpose of administering IV fluids is to:
A)meet hospital requirements.
B)cut down on the amount of fluids that have to be provided to a patient.
C)keep the patient in bed.
D)maintain or replace fluids and electrolytes.
Q3) Autologous blood is best defined as:
A)the patient's own blood donated previously for transfusion.
B)blood of a patient's relative donated previously for transfusion.
C)blood that has been transported by the Red Cross.
D)washed blood.
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Chapter 12: Nutritional Care Orders
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Sample Questions
Q1) CHO is the abbreviation for:
A)carbohydrate.
B)protein.
C)an essential fatty acid.
D)coronary health organization.
Q2) Energy generated in the body by the heat produced after food is eaten is called:
A)the theory of relativity.
B)calories.
C)thermodynamics.
D)nutrients.
Q3) An order for a cl liq diet would consist of:
A)nutrition for patients who cannot tolerate solid foods;it includes broth,jello,and clear juices.
B)liquids that are modified to vary in calorie content;these include milk,cream soups,ice cream,and puddings.
C)liquefied nutrients administered directly into the stomach.
D)the patient's choice of liquids,including ice cream,creamed soup,and vegetable juices.
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14
Chapter 13: Medication Orders
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Sample Questions
Q1) What type of medication order is Ambien 15 mg PO q HS?
A)Standing
B)One time
C)Short order series
D)prn
Q2) An admixture is a medication that:
A)is added to a patient's IV solution.
B)the patient's family brings from home.
C)the patient requests to be added to daily meds.
D)the pharmacist recommends should be added to the patient's daily meds.
Q3) The apothecary system:
A)is a relatively new system of categorizing medications.
B)is always used in hospitals.
C)is always used in pharmacies
D)is becoming obsolete
Q4) Skin tests may be used to detect:
A)cancer.
B)allergies.
C)illegal drug use.
D)a quantity of melanin in the skin.
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Chapter 14: Laboratory Orders
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Sample Questions
Q1) Which of the following words,when included in a laboratory order,means the test likely will be performed within a 4-hour period of your entering it into the computer?
A)Routine
B)Stat
C)ASAP
D)Daily
Q2) Which of the following orders would be associated with lumbar puncture?
A)CSF for serology
B)2 h PP BS
C)RA factor
D)T
Q3) Another term for packed cell volume (PCV)is:
A)hemoglobin.
B)hematocrit.
C)2 units of PC.
D)plasma.
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Chapter 15: Diagnostic Imaging Orders
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31 Flashcards
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Sample Questions
Q1) A radiologist's responsibilities include:
A)interpreting patient x-ray films.
B)positioning patients and carrying out x-ray procedures.
C)interpreting doctors' orders for diagnostic imaging.
D)supervising radiographers who are performing x-ray procedures.
Q2) The abbreviation KUB refers to kidneys,_____,and bladder.
A)urethra
B)uterus
C)uvula
D)ureters
Q3) ___________is a technique for viewing the interior of the body that uses powerful magnetic fields,radio waves,and a computer to produce images of body structures:
A)US
B)Nuclear medicine
C)Radiology
D)MRI
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Chapter 16: Other Diagnostic Studies
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Sample Questions
Q1) To assess a patient's lung capacity and function,the doctor would order a(n):
A)rhythm strip.
B)electrocardiogram (ECG).
C)Holter monitor.
D)spirometry study.
Q2) A doctor's order for an impedence plethysmography (IPG)of right leg would be ordered from which of the following departments?
A)Cardiopulmonary
B)Endoscopy
C)Cardiovascular Diagnostics
D)Neurology
Q3) A Swan-Ganz catheter would be inserted by a:
A)doctor.
B)nurse.
C)cardiopulmonary technician.
D)neurology technician.
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Chapter 17: Treatment Orders
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Sample Questions
Q1) Which of the following veins and arteries are often used for grafts during a CABG?
A)Femoral vein and carotid artery
B)Varicose vein and pulmonary artery
C)Saphenous vein and internal mammary artery (IMA)
D)Radial vein and coronary artery
Q2) Rale is a term that is used to describe an abnormal respiratory sound that consists of discontinuous bubbling noises.Another term used to describe this sound is:
A)rumble.
B)burgling.
C)crackles.
D)mumbles.
Q3) A metered-dose inhaler (MDI)is a type of:
A)aerosol delivery device.
B)PT treatment.
C)device used by OT.
D)cardiovascular treatment.
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Chapter 18: Miscellaneous Orders
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Sample Questions
Q1) An elderly patient is admitted with bruising and other unexplained physical injuries.The department/personnel within the hospital that would likely be called is:
A)human resources.
B)staff development.
C)the pastor on call.
D)social services.
Q2) A parent teaching room on a pediatric unit is used to:
A)train a parent to assume care of the child.
B)teach a parent to assist in working on the nursing unit.
C)teach parenting skills when it has been determined that they are lacking.
D)train interested parents who need a job to work as a nursing assistant.
Q3) When a patient's doctor writes an order for NINP,the HUC would:
A)order a consult with the dietician regarding the patient's diet.
B)keep the patient's identity secret.
C)schedule an appointment with the diabetic nurse.
D)arrange the patient's temporary pass.
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Chapter 19: Admission,preoperative,and Postoperative Procedures
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Sample Questions
Q1) Which statement is TRUE regarding the procedure required for securing the patient's valuables?
A)The patient should be encouraged to leave the valuables in the hospital safe rather than to send them home with a responsible family member.
B)Valuables are placed in a numbered valuables envelope and placed in the hospital safe,and the patient is given a duplicate numbered claim check.
C)The patient's clothing,dentures,and other personal items not maintained in the safe are not accounted for in the patient record.
D)It is not necessary to witness the signature noted on the form that lists patient valuables.
Q2) Which of the following is TRUE regarding an outpatient admission?
A)The patient will not receive any definitive treatment.
B)The patient may stay for longer than 24 hours.
C)The patient is assigned to a bed and noted on the hospital census.
D)The patient will have his or her orders processed by the department that is providing care.
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21
Chapter 20: Discharge, transfer, and Postmortem Procedures
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Sample Questions
Q1) The purpose of a patient care conference is to:
A)develop and/or modify a plan for the patient's care.
B)discuss a patient's attitude about his or her care.
C)develop a patient's financial payment plan for the care provided.
D)make decisions regarding which doctor will care for the patient.
Q2) A patient is officially discharged when the:
A)doctor writes an order to discharge the patient.
B)doctor verbally notifies the nursing staff that the patient can be discharged.
C)doctor notifies the patient that he or she may go home.
D)patient's family informs the nursing staff that the patient is discharged.
Q3) The doctor has written a discharge order with an order for a four wheel walker (FWW)to be supplied to the patient for home use.The person who would likely arrange for the FWW works in:
A)custodial care.
B)pastoral care.
C)central services.
D)social services.
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Page 22
Chapter
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Sample Questions
Q1) The most effective way to prevent infection in the hospital is by:
A)practicing hand hygiene.
B)having health care workers always wear a gown and a mask when in a patient's room.
C)assigning the same patients to the same nurses.
D)teaching patients to change their own dressings.
Q2) HIV may not be transmitted by:
A)casual contact.
B)vaginal fluids.
C)blood.
D)semen.
Q3) Patients are at risk for acquiring infection as the result of: A)noninvasive procedures.
B)reduced exposure to numbers and types of disease-causing microorganisms.
C)lower resistance to infectious microorganisms.
D)poor quality of hospital food.
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Chapter 22: Medical Terminology, basic Human Structure, and Disorders
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Sample Questions
Q1) Two different sets of nerve cells located in the retina that are responsible for the adaptation to light are called:
A)vitreous and aqueous humor.
B)rods and cones.
C)pupil and retina.
D)sclera and pupil.
Q2) Grapelike clusters of air sacs located at the end of each bronchiole are:
A)alveoli.
B)bronchi.
C)pleura.
D)epiglottis.
Q3) A disease that causes an abnormal decrease in the amount of bone mass,the leading cause of fractures,is:
A)osteoarthritis.
B)arthritis.
C)osteoporosis.
D)orthopedist.
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Page 24