Medical Office Procedures
Exam Preparation Guide
Course Introduction
Medical Office Procedures is a comprehensive course designed to equip students with the practical skills and knowledge necessary to efficiently manage administrative tasks in a healthcare setting. The course covers essential topics such as patient scheduling, medical record management, billing and coding, insurance processing, patient confidentiality, and effective communication with patients and healthcare professionals. Emphasis is placed on the use of electronic health records and modern office technologies, as well as understanding legal and ethical considerations in medical office administration. Students will gain hands-on experience with typical office procedures and learn the professional demeanor required to support the daily operations of a medical practice.
Recommended Textbook
Career Development for Health Professionals 4th Edition by Lee Haroun MA MBA
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17 Chapters
413 Verified Questions
413 Flashcards
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Page 2
Chapter 1: Your Career Starts Now
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26 Verified Questions
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Sample Questions
Q1) Why is it recommended that while you are a student you check the website or printed materials prepared by the professional organization of your chosen career?
A) To find a list of all the specific technical skills needed for employment
B) To make contact with people who can help you when you start your job search
C) To learn about the characteristics needed to be successful in your career
D) To find a job
Answer: C
Q2) Most patients are concerned only with how well you have been trained to do your job.
A)True
B)False
Answer: False
Q3) Which statement best describes a good health career educational program?
A) Students assume all responsibility for their own learning.
B) Instructors make sure their students learn everything they need to know.
C) Students who pay their tuition and try hard earn the right to graduate.
D) Good instruction and resources should be provided and students should be expected to take advantage of them.
Answer: D
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Page 3
Chapter 2: Your Resume Starts Now
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Sample Questions
Q1) Suppose you have performed volunteer work in a local hospital. What would be the best reason for listing this on your resume?
A) To show that you are a kind person
B) To demonstrate that you are organized and able to fit volunteer activities into your schedule
C) To let employers know you already have some health care experience
D) To demonstrate your willingness to network and "do whatever it takes" to get a job
Answer: C
Q2) Your appearance is not really that important if you have strong technical skills.
A)True
B)False
Answer: False
Q3) Which statement contains all the elements of a good affirmation?
A) I, Carla, have good study habits.
B) I am a good student.
C) I, Jill, won't put off studying for exams.
D) You can do well in school if you learn to take good notes.
Answer: A
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4
Chapter 3: Developing Your Personal Skills
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Sample Questions
Q1) The best reason to have a mentor while you are in school is so he or she can
A) tutor you when you have trouble understanding your classes.
B) guide you in your quest for professional success.
C) provide you with contacts to help you find a job.
D) give you a good reference when you apply for jobs.
Answer: B
Q2) If you are an auditory learner, which method of mastering new medical terms would most likely best work for you?
A) Study a written list of the terms.
B) Write each term 10 times.
C) Listen to the terms spoken aloud.
D) Work with other students using flash cards.
Answer: C
Q3) Which study technique would be most effective for a global/big picture learner who is studying the digestive system?
A) Listen to a taped recording of a class lecture.
B) Start by memorizing the various organs in the system.
C) Get an overview of the system, including its parts and functions.
D) Make flash cards with drawings of the various digestive organs.
Answer: C
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Chapter 4: Strategies for Adult Students
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Sample Questions
Q1) Which of the following statements is true about most adult students?
A) They tend to learn more slowly than younger students.
B) They may lack the study skills necessary to succeed in school.
C) They have life experiences that support their classroom learning.
D) They have trouble taking tests because of their age.
Q2) Teresa has four elementary school-age children. Which of the following techniques is most likely to help her manage her studies and her children?
A) Set strict rules about not interrupting her when she is studying.
B) Find after-school activities and evening childcare so they won't bother her.
C) Let the children know they can call her to talk any time when she is a school.
D) Schedule regular one-on-one time with each child.
Q3) If you are older than one of your instructors, it is a good idea to
A) transfer to a class that has an older instructor.
B) let your instructor know you have more experience than she does.
C) learn as much you can from the instructor.
D) help the instructor by adding as much as possible to class discussions.
Q4) Some children enjoy working on their homework along with their parents.
A)True
B)False
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Chapter 5: Strategies for English As A Second Language
Students
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Sample Questions
Q1) What should you do when you make a mistake while you are speaking English?
A) Take it as an opportunity to learn.
B) Be embarrassed and apologize.
C) See it as proof that you will never speak English well.
D) Consider it to be an example of how difficult it is to learn English.
Q2) Which schedule is recommended by language instructors as the best for mastering English?
A) When you have some extra time
B) For 1 hour a few times a week
C) One day a week for several hours
D) Every day, even if only for a short time
Q3) What is the most common sound for vowels in many spoken English words such as the o in the word other?
A) ah
B) eh
C) oh
D) uh
Q4) When pronouncing most words in English, all the letters are pronounced.
A)True
B)False
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Chapter 6: Strategies for Students with Learning Disabilities
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Sample Questions
Q1) Why are learning disabilities sometimes referred to as "hidden" or "invisible" disabilities?
A) It is common for people to hide the fact that they have them.
B) They are very difficult to diagnose.
C) Many affected persons do not realize they have them.
D) Society does not want to deal with them.
Q2) Which statement is true about learning disabilities?
A) Only children have them.
B) Most children grow out of them by the time they are teenagers.
C) Most young people grow out of them by the time they are in their twenties.
D) People of all ages can have them.
Q3) Which of the following has been found to be helpful in overcoming learning disabilities?
A) Avoiding classes that require lots of reading
B) Getting more sleep than the average person
C) Engaging in regular physical exercise
D) Studying for very short periods of time
Q4) Many persons with learning disabilities are of above-average intelligence.
A)True
B)False
Page 8
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Chapter 7: Developing Your Paper Skills I: Intake of Information
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Sample Questions
Q1) Which is the most important consideration when choosing a method for recording notes in class?
A) The subject matter
B) The instructor's lecture style
C) The difficulty of the material
D) Your learning style and personal preferences
Q2) Which is the most effective way to use highlighting (or underlining) as you read your textbooks?
A) Go back and highlight after you've read a section
B) Highlight as you read the chapter the first time
C) Highlight everything that seems important
D) Highlight whole sentences
Q3) How long is recommended for reading difficult material before taking a short break?
A) Until you are tired
B) 20-30 minutes
C) 1 hour
D) Up to 2 hours
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Page 9
Chapter 8: Developing Your Paper Skills II: Output of Information
26 Verified Questions
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Sample Questions
Q1) With which kinds of writing should you spend time considering the needs of your reader(s)?
A) Important patient education materials
B) Letters to insurance companies
C) Reports assigned by your instructors
D) Anything you intend others to read
Q2) You have been assigned to write a report about the three major causes of death in the United States. What would be the best first step to gather information about this topic?
A) Write a list of facts you know-or think you know-about this topic.
B) Conduct a search on the Internet.
C) Look for books on this topic at your school or local library.
D) Read encyclopedia articles to get an overall picture of the subject.
Q3) A good technique for answering multiple choice test questions is to
A) save time by selecting the first answer you believe to be correct.
B) compare the answers to see which one seems most correct.
C) discard any answers with the words "always" and "never."
D) read each answer and consider how it relates to the question.
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Chapter 9: Developing Your Practical Skills
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Sample Questions
Q1) The metric system works on a base of 10. This means that
A) the system has 10 units of measurement.
B) the units of each type of measurement are multiples of 10.
C) metric units are about 10 times the size of the equivalent units in the English system.
D) you always divide by 10 to convert from one metric number to another.
Q2) A common reason students have trouble with math in their health care classes is they
A) don't know how to concentrate and study.
B) are not smart enough to understand it.
C) did not master the basic concepts in their previous math classes.
D) never had good math teachers.
Q3) Which of the following students is likely to benefit most from his or her externship experience?
A) Sam wrote a list of goals he hoped to achieve during his externship.
B) Amy made an effort to be friends with her co-workers.
C) Will let his supervisor know that he hoped to be hired at the facility.
D) Teresa made cookies for the staff on the holidays that occurred during her externship.
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Page 11
Chapter 10: Developing Your People Skills
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Sample Questions
Q1) When you are part of a team whose members have work styles different from yours, you should
A) acknowledge the advantages of having a variety of approaches to work.
B) make every effort to perform tasks on your own.
C) try to persuade the others to see things your way.
D) choose to work on a team that better matches your work style.
Q2) The most common cause of misunderstanding among people with various cultural backgrounds is differences in
A) everyday habits such as food and manner of dress.
B) basic beliefs and values.
C) ideas about courtesy.
D) language.
Q3) It is a sign of respect not to interrupt when someone is speaking, even if they are slow in getting to the point.
A)True
B)False
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Page 12
Chapter 11: Becoming a Professional
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Sample Questions
Q1) Many patients rely on personal recommendations from family members and friends when choosing their health care provider.
A)True
B)False
Q2) Health care is the second largest service industry in the United States.
A)True
B)False
Q3) It is recommended that health care workers listen with a "third ear." What does this mean?
A) Listening for clues to determine the patient's real meaning.
B) Taking accurate notes as the patient is speaking.
C) Asking good questions to get more information.
D) Maintaining good eye contact with the patient.
Q4) As a result of the passage of the Affordable Care Act in 2010, allied health care workers will likely
A) earn higher salaries.
B) be able to perform more technical procedures.
C) receive free training.
D) have a more important role educating patients.
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Chapter 12: Beginning the Job Search
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Sample Questions
Q1) It is good practice to let your school know when you are hired after graduation.
A)True
B)False
Q2) Employment ads and articles in the business section of the newspaper can be good sources of information about the local job market.
A)True
B)False
Q3) Which of the following is an appropriate task for someone in your personal support system?
A) Call employers on your behalf to ask for an interview.
B) Accompany you to interviews.
C) Write letters of recommendation on your behalf.
D) Proofread your resume to check for errors.
Q4) The career services staff at your school has set up an interview for you. If the job doesn't sound like exactly what you are looking for, you should
A) go to the interview to learn more about the job.
B) call the prospective employer first before deciding if you will go.
C) let career services know you are not interested.
D) not attend the interview.
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Chapter 13: Finalizing Your Employment Presentation
Materials
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Sample Questions
Q1) If an employer asks you to fill out an application form, you should
A) leave the form blank and attach your resume.
B) sign the form and attach your resume.
C) complete all sections of the application, except the education and work history.
D) fill in all sections completely or write "N/A" if a question does not apply to you.
Q2) A good cover letter includes
A) a summary of your education and work history.
B) a statement of why you believe you are qualified for the job.
C) an explanation of why you are looking for work.
D) personal information you did not include on your resume.
Q3) When mailing a resume to a potential employer, always include a cover letter.
A)True
B)False
Q4) Which of the following information should be included on your resume?
A) Birth date
B) Social Security number
C) E-mail address
D) Marital status
Page 15
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Chapter 14: The Interview
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Sample
Questions
Q1) You just heard about a job interview opportunity this afternoon and don't have time to learn about the employer or the job requirements. What is the best thing to do if the interviewer asks you why he should hire you?
A) Ask the interviewer to describe the job requirements and listen carefully before you answer.
B) Tell the interviewer as much as possible about your qualifications and training.
C) State that you are a hard worker and will do a good job.
D) Try to change the subject.
Q2) If you believe you are not qualified for a job, you should not say anything until it is offered to you.
A)True
B)False
Q3) Employers may be just as nervous as you are about the interviewing and hiring process.
A)True
B)False
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Page 16
Chapter 15: After the Interview
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Sample Questions
Q1) A common reason that recent graduates are not offered a job following an interview is
A) they don't sell themselves to the employer.
B) they are under-qualified.
C) they don't have previous work experience in the field.
D) their grades are too low.
Q2) You are seeking your first health care job. Which of the following is likely to contribute the most to your future career success?
A) Finding a job that is exactly what you want
B) Making as much money as possible
C) Having many opportunities to learn new skills
D) Working with a friendly staff
Q3) If you accept a job offer with a telephone call, you should confirm your acceptance by writing a letter to the employer.
A)True
B)False
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Chapter 16: Success on the Job
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Sample Questions
Q1) Ali believes he has been treated very unfairly by his supervisor, Mrs. Roy. He has tried unsuccessfully to resolve the issue with Mrs. Roy, so he might consider
A) filing a grievance.
B) filing a malpractice lawsuit.
C) reporting his employer to the Equal Employment Opportunity Commission.
D) reporting the supervisor to the local labor board.
Q2) Sandy just got a job as a medical assistant with Dr. Groves and wants to tell her mother about her work. What can she share with her?
A) The names of some of the patients who visit the office
B) The interesting details about patient health problems
C) The kinds of duties she performs in the office as she helps Dr. Groves
D) None of the above
Q3) Which statement best describes problem solving in health care?
A) Solving problems is the responsibility of supervisors
B) Every health care professional should use problem solving skills
C) Developing good problem solving skills takes years of experience
D) Only very creative people are good at solving problems
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Chapter 17: Navigating Your Career
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Sample Questions
Q1) Your occupation may have continuing education requirements to maintain your certification or license. Who determines how many units you need?
A) Your employer
B) The agency or organization that requires the units
C) The school or organization that provides the continuing education
D) You decide based on what you need to learn for your job
Q2) Sandra has worked as a nursing assistant for several years. To move up the nursing career ladder, she needs to
A) earn a promotion at the hospital where she works.
B) return to school to study nursing.
C) take continuing education classes.
D) offer to work additional hours and take on extra duties.
Q3) Karen's supervisor told her the health care company is letting her go because of downsizing. This means that Karen
A) was not at fault but had a position the company no longer needed.
B) wasn't meeting her performance standards.
C) was being replaced by someone with more experience.
D) lacked the necessary skills to perform her job.
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