Medical Office Procedures
Exam Answer Key
Course Introduction
Medical Office Procedures introduces students to the administrative functions and organization essential to the smooth operation of a healthcare office. The course covers effective communication, scheduling and managing appointments, patient intake, medical records management, health information privacy laws, and billing processes. Emphasis is placed on developing proficiency in electronic health records, customer service skills, and effective collaboration within multidisciplinary healthcare teams. Students gain practical knowledge to ensure efficiency, accuracy, and professionalism in a medical office environment.
Recommended Textbook
Career Development for Health Professionals 4th Edition by Lee Haroun MA MBA
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Chapter 1: Your Career Starts Now
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Sample Questions
Q1) You passed an important exam but missed five questions. What should you do now?
A) Find the correct answers and learn from your mistakes.
B) Don't waste time worrying about them because you passed the test.
C) Assume the questions were poorly written or tricky.
D) Start preparing now for the next test.
Answer: A
Q2) Most patients are concerned only with how well you have been trained to do your job.
A)True
B)False
Answer: False
Q3) Some information in health care, such as the content of medical records, must be kept private. This is known as _____.
A) certification
B) confidentiality
C) consequence
D) competency
Answer: B
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Chapter 2: Your Resume Starts Now
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Sample Questions
Q1) The purpose of affirmations is to convince employers of your qualifications.
A)True
B)False
Answer: False
Q2) What is the most important reason for health care workers to maintain a professional appearance?
A) It impresses prospective employers.
B) Health care employers tend to be conservative, and it is important for the employees to meet their expectations.
C) Looking professional will increase your self-esteem.
D) Many patients will judge your competence by your appearance.
Answer: D
Q3) Which statement contains all the elements of a good affirmation?
A) I, Carla, have good study habits.
B) I am a good student.
C) I, Jill, won't put off studying for exams.
D) You can do well in school if you learn to take good notes.
Answer: A
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4
Chapter 3: Developing Your Personal Skills
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Sample Questions
Q1) Which statement best describes the meaning of "stress"?
A) Our physical reactions to an event
B) The pressure other people put on us
C) Feelings of fear
D) The desire to do our best
Answer: A
Q2) You should study your most difficult subject last after you've warmed up with easier assignments.
A)True
B)False
Answer: False
Q3) According to time-management experts, who should write and prioritize daily to-do lists as a method for using time effectively?
A) People who tend to procrastinate
B) Very busy people who have many things to do each day
C) Working professionals who must track time for themselves and others
D) Anyone who wants to improve his or her use of time
Answer: D
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5
Chapter 4: Strategies for Adult Students
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Sample Questions
Q1) Sarah is a single mom who attends school in the morning and then works the evening shift in a restaurant. Her greatest challenge in school is likely to be
A) learning new information.
B) getting to know her classmates.
C) developing effective time-management skills.
D) passing her classes.
Q2) Kelly, age 37, has a number of fears about returning to school that are making her very nervous. What would be her best course of action?
A) Keep her fears to herself.
B) Realize she is silly to have fears at her age.
C) Discuss her fears with someone she trusts.
D) Reconsider her decision to return to school.
Q3) If you have trouble understanding a point an instructor makes during a lecture, your best action is to
A) ask another student to explain what the instructor is saying.
B) make a note to look for the information in your textbook.
C) wait and speak with the instructor after class.
D) ask a question at the time you become confused.
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Chapter 5: Strategies for English As A Second Language
Students
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Sample Questions
Q1) Speaking with a rhythm that is different from English speech patterns can make your speech difficult to understand.
A)True
B)False
Q2) If you want to develop a standard American accent, the best models would be
A) your friends and classmates.
B) your instructors.
C) movie stars.
D) television news announcers.
Q3) Which of the following words contains letters that are not pronounced?
A) July
B) Sadly
C) Brightly
D) Truly
Q4) Which of the following sentences is written correctly?
A) Although he was in pain, he was cooperative with the nurse.
B) Although he was in pain, but he was cooperative with the nurse.
C) Although he was in pain and he was cooperative with the nurse.
D) Although he was in pain, because he was cooperative with the nurse.
7
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Chapter 6: Strategies for Students with Learning Disabilities
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Sample Questions
Q1) Which of the following statements is most likely to be true about persons with learning disabilities?
A) They do not make an effort to learn.
B) They have difficulty concentrating for long periods of time.
C) They have difficulty achieving career success.
D) They are not very creative.
Q2) When should people disclose their learning disabilities to a potential employer?
A) It is never necessary to disclose this information.
B) Learning disabilities should always be disclosed.
C) The disability is obvious and cannot be hidden.
D) The disability will affect their job performance.
Q3) It is recommended that when studying difficult material, it may be helpful to take a short break every _____ minutes.
A) 10
B) 20
C) 45
D) 60
Q4) Learning disabilities always involve difficulty reading.
A)True
B)False
Page 8
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Chapter 7: Developing Your Paper Skills I: Intake of Information
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Sample Questions
Q1) The ______ is a useful section of your textbook where you may find the meanings of words you do not know.
A) appendix
B) bibliography
C) glossary
D) index
Q2) The most important thing you can do with your class notes is review them at least twice a week.
A)True
B)False
Q3) Which statement describes what students can gain by reading the chapter objectives in their textbooks?
A) Find out what they are expected to learn from the material in the chapters.
B) Learn the meaning of words that appear in the chapter.
C) Understand the author's purpose for writing the chapter.
D) Discover additional resources to help them learn the material.
Q4) Informal outlines are the best way to take notes in class.
A)True
B)False
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Chapter 8: Developing Your Paper Skills II: Output of Information
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Sample Questions
Q1) Grammar and spelling are not as important as writing good content.
A)True
B)False
Q2) You are writing a letter about a health care policy change. Appealing to the emotions of your readers is most appropriate if your purpose is to
A) persuade your readers to agree with your opinion.
B) demonstrate your knowledge of the policy.
C) explain the policy to your readers.
D) inspire your readers to vote for the change.
Q3) It is not a good idea to depend on word-processing grammar and spell-checkers.
A)True
B)False
Q4) Which is the best reason for using correct grammar in your writing?
A) It is a sign of an educated person.
B) It is a legal requirement for health care documentation.
C) It helps your readers understand your meaning.
D) Medical insurance companies will not process claims that contain grammatical errors.
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Chapter 9: Developing Your Practical Skills
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Sample Questions
Q1) A _____ is the basic metric unit for measuring weight.
A) degree
B) gram
C) liter
D) meter
Q2) The top number in a fraction is called the _____.
A) denominator
B) factor
C) numerator
D) quotient
Q3) Which of the following students is likely to benefit most from his or her externship experience?
A) Sam wrote a list of goals he hoped to achieve during his externship.
B) Amy made an effort to be friends with her co-workers.
C) Will let his supervisor know that he hoped to be hired at the facility.
D) Teresa made cookies for the staff on the holidays that occurred during her externship.
Q4) No one can be perfect, so perfection is never expected from health care workers.
A)True
B)False
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Chapter 10: Developing Your People Skills
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Sample Questions
Q1) Which is the best indication that oral communication has been successful?
A) The two parties spend approximately equal time talking.
B) The speaker has a cheerful, courteous manner.
C) The listener understands the speaker's intended message.
D) The listener paraphrases what she believes the speaker has said.
Q2) It is important that the teaching styles of instructors match the learning styles of their students.
A)True B)False
Q3) Which health care worker is demonstrating an appropriate approach when working with elderly patients?
A) Maria shows affection for patients by calling them "dear" or "sweetie"
B) John speaks loudly because he knows that many elderly people have impaired hearing
C) Angela tries to avoid misunderstandings by speaking with younger relatives
D) Meryl speaks with them directly to assess their ability to understand
Q4) It is a sign of respect not to interrupt when someone is speaking, even if they are slow in getting to the point.
A)True B)False
Page 12
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Chapter 11: Becoming a Professional
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Sample Questions
Q1) Why are female health care workers advised not to wear bright colored nail polish?
A) It looks cheap and unprofessional.
B) It looks like blood and can scare patients.
C) It does not fit the conservative nature of health care.
D) It can hide dirt and bacteria.
Q2) It is important that health care workers develop good soft skills. Which of the following is not an example of a soft skill?
A) Ability to draw blood without causing pain for the patient
B) Positive attitude about work
C) Always arriving to work on time
D) Listening actively when patients are speaking
Q3) Dr. Singh is glad that the staff members at his clinic are considerate of each other. The most important reason is that this
A) improves patient outcomes.
B) saves him money running the clinic.
C) creates more pleasant working conditions.
D) saves him time not having to deal with personnel problems.
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Chapter 12: Beginning the Job Search
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Sample Questions
Q1) The most effective way to use networking to learn about job leads is to
A) tell as many people as possible you are looking for a job.
B) tell only professional contacts who work in health care.
C) depend on the career services department at your school to introduce you to contacts.
D) make cold calls to health care facilities.
Q2) What is the main reason for visiting health care facilities when you don't have an appointment?
A) Present your qualifications to any staff member who is available.
B) Ask if anyone is available for an interview.
C) Inquire about job openings.
D) See if it looks like a place where you would want to work.
Q3) The Internet is the way most people are getting jobs these days. A)True
B)False
Q4) You should plan to attend any interviews your school staff set up for you.
A)True
B)False
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14
Chapter 13: Finalizing Your Employment Presentation
Materials
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Sample Questions
Q1) If an employer asks you to fill out an application form, you should
A) leave the form blank and attach your resume.
B) sign the form and attach your resume.
C) complete all sections of the application, except the education and work history.
D) fill in all sections completely or write "N/A" if a question does not apply to you.
Q2) If externship, internship, fieldwork, or clinical experience was part of your training, you should
A) list it in the Work History section along with any paid jobs you have held.
B) put it in the Education section because it was part of your training.
C) leave it out because it was unpaid and cannot count as work experience.
D) include it in either the work history or education section with a statement that it was part of your training.
Q3) When mailing a resume to a potential employer, always include a cover letter.
A)True B)False
Q4) Employers are not interested in activities that were not part of a paying job. A)True B)False
Page 15
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Chapter 14: The Interview
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Sample Questions
Q1) You have an interview for a job you really want. When is the best time to ask about the salary?
A) Before attending the interview so if it's not enough, you won't waste the employer's time
B) At the beginning of the interview so you can get it out of the way
C) At the point during the interview when it looks like you will be offered the job
D) After you've been offered the job
Q2) Which strategy is best for answering questions at a computerized interview?
A) Be consistent in your answers.
B) Provide as much information as possible in your answers.
C) Do not answer questions that seem unnecessary or repetitive.
D) Take as much time as you need to carefully read and answer the questions.
Q3) If you are not sure you understand an interviewer's question, it is best to
A) answer the question as best you can.
B) let the interviewer know that the question is not clear.
C) ask the interviewer to repeat the question.
D) ask the interviewer for clarification.
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Page 16
Chapter 15: After the Interview
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Sample Questions
Q1) Which of the following questions is most appropriate to ask yourself when deciding whether to accept a job offer?
A) What is the salary?
B) Can I make a positive contribution?
C) Who would my supervisor be?
D) What are the benefits?
Q2) You are interviewing for a job for which you have the qualifications. If you decide before the interview is over that the job doesn't sound interesting, what should you do?
A) Let the employer know so you won't waste his or her time.
B) Finish the interview, then send a letter saying you are not interested.
C) Finish the interview and send a simple thank-you note.
D) Finish the interview, then tell the employer you are not interested in the job.
Q3) If the facility where you interviewed seems disorganized, it would be helpful to the employer if you mentioned this as your reason for turning down a job offer.
A)True
B)False
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Chapter 16: Success on the Job
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Sample Questions
Q1) Health care facilities are regulated by a variety of governmental and private agencies.
A)True
B)False
Q2) How can the note-taking skills you developed when you were in school help you when you are starting a new job?
A) You can create a written record of important information to learn and review.
B) You can show your supervisor you are interested in learning.
C) You can demonstrate your organizational skills.
D) It can prevent you from having to read manuals and handouts to find information.
Q3) What is the meaning of your "scope of practice"?
A) The technical skills you learn in order to work in your occupation
B) The duties outlined in the job description prepared by your employer
C) The duties you are legally allowed to perform in your occupation
D) The levels to which you can be promoted in your occupation
Q4) It is okay to make telephone calls at work if this is the only time you have to take care of personal business.
A)True
B)False
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Chapter 17: Navigating Your Career
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Q1) It is acceptable to ask your supervisor for suggestions about improving your work performance.
A)True
B)False
Q2) The best reason for performing periodic self-evaluations of your work is to
A) prepare for the performance evaluations you have with your supervisor.
B) show your supervisor you care about your work.
C) monitor your own progress and know what you need to improve.
D) defend your work, if necessary.
Q3) The best time to use a decision matrix is when you are
A) making important decisions about your career.
B) comparing the advantages of two or more jobs.
C) making any decision that will influence your quality of life.
D) determining the financial benefits of several alternatives.
Q4) Your occupation may have continuing education requirements to maintain your certification or license. Who determines how many units you need?
A) Your employer
B) The agency or organization that requires the units
C) The school or organization that provides the continuing education
D) You decide based on what you need to learn for your job
Page 19
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