Medical Office Management
Final Exam Questions
Course Introduction
Medical Office Management is designed to provide students with a comprehensive understanding of the administrative and operational functions necessary for effectively running a medical office. The course covers key topics such as patient scheduling, medical records management, billing and coding, insurance processing, legal and ethical considerations, and communication skills essential for interacting with patients and healthcare professionals. Emphasis is placed on using healthcare technology and software, maintaining confidentiality, and ensuring compliance with healthcare regulations. Students will develop practical skills to manage daily office operations, facilitate patient care, and support the overall efficiency of healthcare facilities.
Recommended Textbook
Delmars Administrative Medical Assisting 5th Edition by Wilburta Q. Lindh
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915 Verified Questions
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Chapter 1: The Medical Assisting Profession
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Sample Questions
Q1) Which of the following attributes of a medical assistant does NOT identify a true professional?
A) Dependability
B) Empathy
C) Ability to communicate
D) Inflexibility
Answer: D
Q2) The AAMA policy stating that any candidate for the AAMA Certification Examination be a graduate of a CAAHEP- or ABHES-accredited program was made for which of the following benefits?
A) Safeguard the quality of care to the consumer
B) Continue to promote the identity and stature of the profession
C) Ensure the CMA (AAMA)'s role in the rapidly evolving health care delivery system
D) All of the above
Answer: D
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Chapter 2: Health Care Settings and the Health Care Team
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Sample Questions
Q1) Medical schools in the United States do not currently offer courses in alternative medicine.
A)True
B)False
Answer: False
Q2) Approximately how many boutique operations are there in the United States?
A) Under 1000
B) 2000-3000
C) Over 5000
D) Over 10000
Answer: C
Q3) Which of the following statements best describes a health maintenance organization (HMO)?
A) Providers are employees of the organization.
B) The provider holds exclusive rights to all aspect of the medical practice.
C) Patients can drop in for treatment whenever they need care.
D) One provider sees and treats all of the patients.
Answer: A
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Chapter 3: History of Medicine
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Sample Questions
Q1) performed first human heart transplant
A)Fleming
B)Morton
C)Barnard
D)Lillehei
Answer: C
Q2) discovered penicillin
A)Fleming
B)Morton
C)Barnard
D)Lillehei
Answer: A
Q3) Which of these discoveries or inventions was not made in the twentieth century?
A) Stethoscope
B) Cancer cells
C) Penicillin
D) Insulin
Answer: A
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Chapter 4: Coping Skills for the Medical Assistant
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Sample Questions
Q1) Which of the following is NOT associated with the body's psychological response to stress?
A) Anxiety
B) Depression
C) Immune system disorders
D) Eating problems
Q2) Which of the following best describes one of the illnesses associated with longer-duration stress?
A) Fainting
B) Headache
C) Dyspnea
D) Panic attacks
Q3) Plan ahead for each task performed by obtaining needed equipment and supplies.
A)long-term goal
B)short-term goal
Q4) Enroll in office management classes.
A)long-term goal
B)short-term goal
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Chapter 5: Therapeutic Communication Skills
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Sample Questions
Q1) Which of the following best describes the interview technique used when asking the patient,"Are you still taking your medication?"
A) Close-ended question
B) Open-ended question
C) Direct statement
D) Indirect statement
Q2) Mrs.Kind shows up for her appointment and puts her name on the sign-in sheet.
A)speaking
B)listening
C)gestures or body language
D)writing
Q3) Which of the following is NOT one of the Cs of communication?
A) Complete
B) Clear
C) Current
D) Concise
E) Cohesive
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Chapter 6: The Therapeutic Approach to the Patient With
Life-Threatening
Illness
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Sample Questions
Q1) Which of the following is NOT a true statement regarding patients with HIV/AIDS?
A) The lives of patients with AIDS are greatly compromised due to their suppressed immune system.
B) Some physicians prefer to discuss this illness as early or later stage HIV rather than AIDS.
C) HIV least affects individuals who are relatively young.
D) Many physicians will use the term AIDS when CD4 counts decline to less than 200.
Q2) should be copied and placed in the patient's medical chart that goes with the patient when she is admitted to the hospital
A)living will or health care directive
B)durable power of attorney for health care
C)both
Q3) Which of the following is NOT one of Kübler-Ross's stages of grief?
A) Anger
B) Bargaining
C) Demanding
D) Denial
E) Acceptance
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Chapter 7: Legal Considerations
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Sample Questions
Q1) Which of the following best describes the tort applicable to the unauthorized release of patient information?
A) Battery
B) Libel
C) Invasion of privacy
D) Slander
Q2) Which of the following best describes the authority that regulates the practice of medicine with the intent of protecting citizens from harm?
A) Hospital policies
B) State medical practice acts
C) American Medical Association
D) Federal regulations
Q3) Which of the following claims of negligence would fit into the category of res ipsa loquitur?
A) Improper use of x-ray equipment
B) Failure to refer a client to a specialist
C) Failure to make a correct diagnosis
D) Leaving a gauze pad inside a patient after surgery
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Chapter 8: Ethical Considerations
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Sample Questions
Q1) exploitation of elders' resources
A)neglect
B)physical
C)emotional/psychological
D)sexual
E)financial
F)sexual exploitation
G)incest
Q2) If an individual has suspected HIV/AIDS and she is infecting unsuspecting individuals,what should the physician do?
A) Physician can notify the person at risk.
B) Physician can encourage the infected person to stop endangering others.
C) If the patient refuses to tell the person at risk, the physician can contact the authorities.
D) All of the above.
Q3) Hospice discourages cardiopulmonary resuscitation,IV therapy,and feeding tubes.
A)True
B)False
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Chapter 9: Emergency Procedures and First AID
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Sample Questions
Q1) A patient calls and states her husband is having some loss of vision,confusion,slurred speech,and nausea.Which of the following might be the possible assessment?
A) Seizure
B) Heart attack
C) Stroke
D) Epistaxis
Q2) Which of the following is a condition that occurs as a result of an inability of the body to properly convert sugar from food into energy?
A) Insulin shock
B) Hypoglycemia
C) Diabetes
D) Acidosis
Q3) Which of the following would be the most appropriate assessment for symptoms of exaggerated,air-hungry respirations and "fruity acetone breath"?
A) Insulin shock
B) Hypoglycemia
C) Diabetes
D) Acidosis
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Chapter 10: Creating the Facility Environment
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Sample Questions
Q1) Which of the following is NOT in compliance with ADA requirements?
A) One accessible entrance with protection from the weather
B) An accessible passenger-loading zone
C) Ten percent of the total parking spaces at outpatient facilities marked handicapped
D) Five wheelchairs available for use at every door entrance
Q2) Which of the following best describes where patients may feel most comfortable discussing conditions,procedures,or treatments?
A) Providers's office
B) Reception area
C) Examination room
D) Laboratory area
Q3) When was the Americans with Disabilities Act (ADA)passed by the United States Congress?
A) 1960
B) 1970
C) 1980
D) 1990
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Chapter 11: Computers in the Ambulatory Care Setting
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Sample Questions
Q1) Magnetic disk drives can be internal or external to the computer unit.
A)True
B)False
Q2) Secure Internet sites can be easily discernable by a small padlock found anywhere on the web site window.
A)True
B)False
Q3) Bluetooth is the name given to a radio technology capable of transmitting signals over short distances (30-foot range).
A)True
B)False
Q4) fax machine
A)data input device
B)data output device
C)data storage device
Q5) Flash memory devices cannot be used for system backups.
A)True
B)False
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Chapter 12: Telecommunications
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Sample Questions
Q1) Which of the following is NOT a communication problem associated with the elderly?
A) Impaired hearing
B) Inability to understand new procedures
C) Inability to move quickly
D) Confusion
Q2) Which is not a type of VoIP service?
A) Protocol connection
B) Computer/computer
C) IP phone
D) Analog telephone adapter
Q3) information about the practice
A)medical assistant
B)provider
Q4) In the medical office,which of the following calls would be routed to the clinical medical assistant?
A) Billing questions
B) Scheduling tests for patients
C) Requests for new prescriptions
D) Other providers
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Chapter 13: Patient Scheduling
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Sample Questions
Q1) Which of the following is the most appropriate action documenting patient "no-shows" in the appointment schedule?
A) It is not necessary to document them.
B) Erase or delete the patient's name in the appointment schedule and note in the chart in red.
C) Black out the name in the appointment schedule.
D) Indicate with a red X.
Q2) Which of the following is NOT a requirement of screening?
A) Ask appropriate questions.
B) Determine whether it is a life-threatening matter.
C) Obtain information to help determine urgency.
D) Send all patients to the emergency room.
Q3) Which of the following is an advantage of using scheduling software programs?
A) Software can select the next available appointment.
B) Software can search for appointments by patient name.
C) The staff can view multiple schedules at the same time.
D) All of the above
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15
Chapter 14: Medical Records Management
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Sample Questions
Q1) Which of the types of filing cabinets is most appropriate for an office with a large record system?
A) Vertical closed
B) Open shelf lateral
C) Movable file units
D) Horizontal
Q2) What is the most common document that will be a part of the patient chart?
A) Clinical notes
B) Correspondence
C) Lab reports
D) All of the above
Q3) Which of the following best describes records that need to be readily accessible for retrieval of information?
A) Active
B) Inactive
C) Closed
D) Cross-referenced
Q4) labels assigned to each file
A)alphabetic filing
B)numeric filing
Page 16
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Chapter 15: Written Communications
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Sample Questions
Q1) Which of the following is the recommended format for the date line of a letter?
A) On the tenth line on the right margin
B) At the top of page in an abbreviated format
C) Two or three lines below the letterhead
D) Three lines below the inside address
Q2) Which of the following is the letter style considered most efficient for the ambulatory care setting?
A) Full block
B) Modified block
C) Hanging block
D) Simplified
Q3) Which of the following is an example of a document that may be signed by the medical assistant?
A) Medical reports to insurance companies
B) Provider's personal letters
C) Provider's correspondence to other providers
D) Notification of collection procedures
Q4) larynx
A)spelled correctly
B)spelled incorrectly
Page 17
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Chapter 16: Medical Documents
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Sample Questions
Q1) chronological description of patient's illness
A)radiology report
B)operative report
C)autopsy report
D)pathology report
E)H & P
F)consultation
G)discharge summary
Q2) When transcribing radiology or imaging reports,what detail does NOT need to be included on the report?
A) Number of views taken
B) Date of dictation
C) Normal findings
D) Radiologist's recommendations
Q3) What type of report chronicles the details of a surgical procedure?
A) Radiology report
B) Pathology report
C) Autopsy report
D) Operative report
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Page 18
Chapter 17: Medical Insurance
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Sample Questions
Q1) Which of the following best describes policies that are supplementary to Medicare insurance?
A) Interim
B) Medicaid
C) TRICARE
D) Medigap
Q2) Which is the most common type of referral used by managed care?
A) STAT
B) Regular
C) Urgent
D) Post-dated
Q3) Which of the following best describes the state or regional organization that handles Medicare claims?
A) Health maintenance organization
B) Social security office
C) Fiscal intermediary
D) Senior citizens' association
Q4) usually must stay inside the provider network
A)managed care
B)traditional
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Chapter 18: Medical Insurance Coding
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Sample Questions
Q1) Which of the following is the volume of the ICD-9-CM known as the tabular list?
A) Volume I
B) Volume II
C) Volume III
D) Volume I-III
Q2) What is necessary in order to authorize release of medical information to an insurance carrier?
A) A verbal agreement between the patient and the doctor is necessary.
B) A medical release from the patient is needed.
C) A handshake between the patient and the doctor is all that is necessary.
D) Authorization is never required to release medical information.
E) Physicians never have to share medical information.
Q3) Which of the following best describes the purpose of a physician's fee profile?
A) To analyze office fees
B) To reflect charges for services and reimbursement rates
C) To prevent downcoding
D) To subrogate monies
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Chapter 19: Daily Financial Practices
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Sample Questions
Q1) Which of the following is the most appropriate action when balancing a petty cash account?
A) Add $10 to the account weekly.
B) Add $25 to the account weekly.
C) Add $100 at the beginning of each month.
D) Add an amount equal to that spent.
Q2) Which of the following accounts is debited when a check is written to pay invoices?
A) Accounts receivable
B) Accounts payable
C) Expenses
D) Checking
Q3) In the case of divorced parents and blended families,which parent is considered to be the guarantor and is responsible for payment?
A) Father
B) Parent with physical custody
C) Mother
D) Parent with the earliest birth date
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Chapter 20: Billing and Collections
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Sample Questions
Q1) How can the medical assistant help prevent collection problems?
A) Mandate all payments at time of service.
B) Make payment arrangements before the patient is allowed to see physician.
C) Inform the patient of the payment policy at the first visit or call.
D) Insist upon credit card payment.
Q2) Which of the following best describes a monthly billing system?
A) Patients are billed monthly in alternating cycles.
B) All bills are completed in a few days and mailed.
C) Accounts are divided into groups and billed monthly, but in different weeks.
D) Accounts are divided up alphabetically and mailed on the 15th of the month
Q3) Which of the following must collect the money from the patient if the medical office pursues payment through small claims court?
A) Court
B) Insurance company
C) Clinic
D) Court appointment collection agency
Q4) Federal Wage Garnishment Law
A)legal guidelines governing telephone collections
B)shows installment payments and interest agreements
C)bankruptcy laws
Page 22
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Chapter 21: Accounting Practices
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Sample Questions
Q1) insurance
A)fixed costs
B)variable costs
Q2) Which of the following is NOT considered a bond to help protect practices from embezzlement?
A) Position-scheduled bond
B) Blanket-position bond
C) Family-practice bond
D) Personal bond
Q3) Which of the following accounting systems utilizes "no carbon required" forms that are layered?
A) Single entry
B) Double entry
C) Pegboard
D) Computerized
Q4) depreciation
A)fixed costs
B)variable costs
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Page 23
Chapter 22: The Medical Assistant As Clinic Manager
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Sample Questions
Q1) making comparisons to different organizations to see how they accomplish tasks
A)benchmark
B)mentor
C)shadow
D)practicum/externship
Q2) As an office manager,which behavior will most likely reflect your professional competence?
A) Shaking nervously while taking information
B) Using eye contact infrequently
C) Inaccurate verbal and written communication
D) Being courteous and diplomatic
Q3) transitional stage that provides opportunity for the student to apply the theory learned in the classroom to a health care setting
A)benchmark
B)mentor
C)shadow
D)practicum/externship
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Chapter 23: The Medical Assistant As Human Resources Manager
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Sample Questions
Q1) OSHA mandates which of the following?
A) Employees must receive equal pay for equal work.
B) Employees must be protected from all risks.
C) Employees must be aware of risks associated with chemical hazards.
D) Employees must wear HazMat suits at all times.
Q2) Use networking to meet office needs.
A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education
Q3) Which of the following would the human resources manager most likely NOT look for when reviewing résumés?
A) Supplemental education received
B) Training related to the position
C) Unexplained gaps in employment
D) Age, sex, and race of applicant
Q4) employment issues
A)policy manual
B)procedures manual
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Chapter 24: Preparing for Medical Assisting Credentials
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Q1) After certification through AMT,certificants must reinstate how often?
A) Every 2 years
B) Every 3 years
C) Every 5 years
D) Every 6 years
Q2) An applicant taking the certification exam offered through NHA must have either a high school diploma,or its equivalency,and have recently worked in the field of certification for a minimum of how many years as a full-time employee?
A) 3 years
B) 1 years
C) 2 years
D) 4 years
Q3) Students graduating from an ABHES-accredited school can be certified through which of the following organizations?
A) AAMA
B) AMA
C) AMT
D) Both a and c
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Chapter 25: Employment Strategies
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Sample Questions
Q1) watched
A)power verb
B)not a power verb
Q2) helped
A)power verb
B)not a power verb
Q3) Which of the following is critical for an online presentation?
A) Quickly catching the eye of the reviewer
B) Showing a self-made video
C) Giving a thorough and detailed description
D) Presenting your complete job history
Q4) All résumé styles must contain certain vital information about the job applicant.
A)True
B)False
Q5) Which of the following best describes the purpose of a cover letter?
A) Directing the letter to the office manager
B) Obtaining an interview
C) Following up after an interview
D) Seeing whether positions are available
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