Medical Office Management
Final Exam
Course Introduction
Medical Office Management provides students with a comprehensive overview of the administrative and operational functions required to run a successful medical practice. The course covers topics such as medical records management, scheduling and billing procedures, patient communication, office etiquette, and the use of healthcare information systems. Emphasis is placed on regulatory compliance, confidentiality (HIPAA), insurance processing, and effective workflow organization within a healthcare setting. Students will gain practical skills essential for overseeing daily office activities, ensuring smooth patient flow, and supporting healthcare professionals in delivering high-quality care.
Recommended Textbook
Law and Ethics for Health Professions 7th Edition by Karen
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13 Chapters
553 Verified Questions
553 Flashcards
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Page 2
Judson BS
Chapter 1: Introduction to Law and Ethics
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) The first step in a critical thinking problem solving is to
A) evaluate the evidence.
B) gather information.
C) clarify the problem.
D) consider alternatives.
E) implement the right decision.
Answer: C
Q2) A specialist who consults with physicians, researchers, and others to help them make difficult decisions is known as:
Answer: a medical ethicist or bioethicist.
Q3) Rules of etiquette applicable to one's place of employment are known as:
Answer: protocol, which is a set of rules that everyone must follow within in an organization.
Q4) Unethical behavior is always:
A) unacceptable
B) illegal
C) punishable by legal means
D) punishable by professional groups
E) behavior that requires time in jail
Answer: A
Page 3
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Chapter 2: Making Ethical Decisions
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Sample Questions
Q1) A physician is caring for an indigent 37-year-old male patient with no health insurance, who is admitted to the hospital with acute pancreatitis related to alcohol abuse. The administrator questions whether this patient is entitled to health care because he did not take responsibility for his actions leading to this condition and he has no health insurance plan. What is the ethical principle guiding the physician's actions?
A) non-maleficence
B) veracity
C) justice
D) confidentiality
E) role fidelity
Answer: C
Q2) According to MacIntyre's theory of virtue ethics, what principle helps the decision maker arrive at a decision?
A) belief in a higher being
B) loyalty to the role he or she plays
C) belief in the golden rule
D) looking to the future
E) looking to religion
Answer: B
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Page 4
Chapter 3: Working in Health Care
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) When two or more physicians decide to practice individually, what is this type of practice known as?
Answer: It is known as an associate practice.
Q2) A remote consultation with physicians or other health care professionals is called
A) social media.
B) patient monitoring.
C) open access.
D) telemedicine.
E) closed-circuit television.
Answer: D
Q3) Which of the following is not sufficient grounds for revoking a medical license?
A) conviction of a felony
B) falsifying medical records
C) misdiagnosis
D) personal incapacity
E) unprofessional conduct
Answer: C
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Chapter 4: Law the Courts and Contracts
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Sample Questions
Q1) Battery is defined as:
A) publicly damaging another's reputation
B) the action that causes bodily harm to someone
C) needless or willful damage
D) the open threat of bodily harm
E) needless or willful violence
Q2) The highest law in our country is:
A) the Bill of Rights
B) the U.S. Constitution
C) the doctrine of respondeat superior
D) a Supreme Court decision
E) an executive order
Q3) A misdemeanor is
A) punishable by at least one year in prison.
B) a federal violation of the law.
C) a less serious criminal act.
D) a more serious criminal act.
E) a civil offense.
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6
Chapter 5: Professional Liability and Medical Malpractice
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) A deposition may be taken in which phase of the lawsuit?
A) trial
B) jury selection
C) pleadings
D) summons
E) interrogatories
Q2) Some states require mediation and/or arbitration for certain civil cases, while in other states alternative dispute resolution methods are voluntary. Under the terms of a written contract, who chooses an arbitrator?
A) both parties
B) the defendant
C) the plaintiff
D) the American Mediation Association
E) the American Arbitration Association
Q3) A jury is selected in the ________ stage of a lawsuit.
A) trial
B) interrogatories
C) appeal
D) pre-trial
E) mediation
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Chapter 6: Defenses to Liability Suits
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38 Verified Questions
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Sample Questions
Q1) The statute of limitations is
A) a federal law.
B) the same law in every state.
C) is determined by when the negligence occurred.
D) is determined by the courts.
E) is different depending on the state.
Q2) If the patient knew the _______________ before treatment, the defendant may use contributory negligence as a defense in a lawsuit.
A) cause and effect of care
B) diagnosis
C) prognosis
D) inherent risk
E) statute of limitations
Q3) Explain the process an office must use when a physician may be unavailable for an extended period of time or when the physician leaves the practice.
Q4) A physician decides to retire and move to another state. The physician is going to cancel their claim-made policy. What type of policy may the physician choose to purchase to cover any future claims from when the physician carried the claim-made policy?
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Chapter 7: Medical Records and Informed Consent
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Sample Questions
Q1) Which of the following is an example of a patient who usually cannot give informed consent?
A) an emancipated minor
B) a married minor
C) a mature minor
D) an elderly patient
E) an adult who is mentally incompetent
Q2) Medical records are:
A) legal documents
B) not legal documents if kept electronically
C) always the property of the patient
D) never the property of the patient
E) legal documents only when a subpoena has been issued
Q3) What are the elements of the doctrine of informed consent?
Q4) Define fiduciary duty as it relates to a physician's role.
Q5) A physician is employed by a group practice. The physician decides to leave the practice and open his own private practice. May he have the records of the patients he is currently seeing? Why or why not?
Q6) Identify five purposes for the medical record.
Q7) Describe the process to correct an error in a written medical record.
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Chapter 8: Privacy, Security, and Fraud
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Sample Questions
Q1) Identify the six HIPAA defined permissions.
Q2) A permission is defined as:
A) a request for records
B) a covered entity
C) a de-identifier
D) a reason under HIPAA to delete the record
E) a reason under HIPAA for disclosing patient information
Q3) The difference between an electronic medical record (EMR) and an electronic health record (EHR) is:
A) EMRs are protected by HIPAA, EHRs are not
B) EHRs are protected by HIPAA and EMRs are not
C) the EMR is a record from a single provider, an EHR is a more comprehensive record from all providers of care
D) the EHR is a record from a single provider, an EMR is a more comprehensive record from all providers of care
E) EMRs exist in written form; EHRs do not exist in written form
Q4) What does the term de-identify mean under HIPAA?
Q5) Give several examples of how the Health Information Technology for Economic and Clinical Health Act (HITECH) strengthened privacy and security.
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Chapter 9: Physicians Public Duties and Responsibilities
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Sample Questions
Q1) What is the process for reporting all live births in the hospital?
Q2) What is federalism?
Q3) A person dies as a result of a carjacking. Who is responsible for signing the death certificate for this individual?
A) the chief of police
B) the mortician
C) the next of kin
D) the coroner
E) the physician
Q4) Which of the following agencies registers physicians for the writing of prescriptions?
A) Drug Enforcement Administration
B) Food and Drug Administration
C) Controlled Substances Agency
D) Centers for Disease Control
E) Federal Drug Safety Administration
Q5) What program is a no-fault system designed to compensate those individuals, or families of individuals, who have been injured by childhood vaccines?
Q6) What is the difference between a coroner and a medical examiner?
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Chapter 10: Workplace Legalities
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Sample Questions
Q1) Which of the following information should not be included on an employee's W-2 form?
A) employer tax ID number
B) employee's Social Security number
C) amounts deducted for life insurance
D) total earnings paid by the employer
E) amounts deducted for income tax and Social Security
Q2) OSHA standards for medical settings and healthcare workers are often influenced by, or associated with, guidelines issued by:
A) JCAHO
B) CMS
C) CLIA
D) CDC
E) HCS
Q3) What responsibilities do employees have under OSHA standards?
Q4) What is the purpose of the Hazard Communication Standard?
Q5) What is the purpose of an I-9 form?
Q6) Identify, in order, the Occupational Safety and Health Administration's (OSHA's) five priorities for workplace inspections.
Page 12
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Chapter 11: The Beginning of Life and Childhood
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51 Flashcards
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Sample Questions
Q1) What is genetic discrimination?
Q2) How are the chromosomes that make up the human genome inherited from parents?
A) from the mother and from the father
B) ½ from the mother and ½ from the father
C) ¾ from the mother and ¼ from the father
D) ¾ from the father and ¼ from the mother
E) from the father and from the mother
Q3) The medical examiner is attempting to eliminate a suspect in a crime. What type of DNA testing might the medical examiner do?
A) carrier
B) forensic
C) prenatal testing
D) tracing lineage
E) predictive
Q4) What does the term heredity mean?
Q5) Discuss the difference between a mature minor and an emancipated minor.
Q6) What is genetic engineering?
Q7) What is in vitro fertilization?
Q8) What is a gene?
Q9) Discuss the various forms of surrogacy. Page 13
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Page 14
Chapter 12: Death and Dying
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Sample Questions
Q1) According to a 2013 study done by the Association of American Medical Colleges (AAMC), how many of the 125 U.S. medical schools offer courses on death and dying?
A) 10
B) 9
C) 7
D) 6
E) 5
Q2) According to the Uniform Determination of Death Act, which of the following is a criteria for death?
A) irreversible coma occurs
B) entire brain ceases to function
C) circulation has increased
D) breathing is labored
E) most of the brain has ceased to function
Q3) Using Kübler-Ross's model, identify the five stages of grief.
Q4) Define brain death.
Q5) What is a living will?
Q6) Describe hospice.
Q7) Define persistent vegetative state (PVS).
Page 15
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Chapter 13: Health Care Trends and Forecasts
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Sample Questions
Q1) Which of the following statements is true about health information technology?
A) The health industry has lagged behind other industries in adopting technology for the business of health care.
B) The health industry has led other industries in adopting technology for the business of health care.
C) Data storage capabilities are limited in health care.
D) Handheld computers are not yet used in health care.
E) The security of health care records is not a concern in health care.
Q2) The 2012 costs for diabetes and diabetic health-related problems were:
A) $1 billion
B) $100 billion
C) $245 billion
D) $345 billion
E) $500 billion
Q3) Define pharmacogenomics.
Q4) What is the role of the Agency for Healthcare Research and Quality?
Q5) Define epigenetics.
Q6) Define genometrics.
Q7) Describe how food labels could help in health care problems.
Q8) Why is the prevention of diabetes so important?
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