Medical Office Administration
Review Questions
Course Introduction
Medical Office Administration introduces students to the essential roles and responsibilities involved in running the administrative functions of a healthcare facility. The course covers topics such as medical office procedures, patient scheduling and records management, health insurance processing, billing and coding, communication skills, and regulatory compliance. Students will develop a strong foundation in the use of medical terminology, office technology, and professional ethics, preparing them to efficiently support healthcare providers and ensure smooth daily operations in a variety of medical office environments.
Recommended Textbook
Delmars Administrative Medical Assisting 5th Edition by Wilburta Q. Lindh
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Page 2
Chapter 1: The Medical Assisting Profession
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Q1) Which of the following attributes of a medical assistant does NOT identify a true professional?
A) Dependability
B) Empathy
C) Ability to communicate
D) Inflexibility
Answer: D
Q2) The AAMA policy stating that any candidate for the AAMA Certification Examination be a graduate of a CAAHEP- or ABHES-accredited program was made for which of the following benefits?
A) Safeguard the quality of care to the consumer
B) Continue to promote the identity and stature of the profession
C) Ensure the CMA (AAMA)'s role in the rapidly evolving health care delivery system
D) All of the above
Answer: D
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Chapter 2: Health Care Settings and the Health Care Team
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Sample Questions
Q1) Which of the following is NOT a true statement of nurses' education?
A) Nurses are licensed by the state in which they practice.
B) Nursing students complete a minimum of a 4-year course of study at a state-approved school of nursing.
C) Training is oriented to bedside care.
D) CAAHEP is not responsible for nurse education and accreditation.
Answer: B
Q2) Who best knows the patient's body and financial situation?
A) The doctor
B) The patient
C) The insurance company
D) The physician
Answer: B
Q3) In 2007,how much of the world's population relied on alternative medicine?
A) 25% to 35%
B) 45% to 55%
C) 65% to 80%
D) 75%
Answer: C
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Page 4
Chapter 3: History of Medicine
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Sample Questions
Q1) first female physician in Great Britain
A)Nightingale
B)Blackwell
C)Barton
D)Anderson
Answer: D
Q2) Which of the following best defines allopathic?
A) Treating disease with remedies that produce effects different from those caused by the disease itself
B) Treating disease with remedies that produce fewer but similar effects to those caused by the disease
C) Treating the whole body
D) Treating disease with manipulation
Answer: A
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Chapter 4: Coping Skills for the Medical Assistant
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Q1) Become proficient in all back office clinical skills during the first year of employment.
A)long-term goal
B)short-term goal
Q2) Which of the following goals are focused and have precise boundaries?
A) Specific goals
B) Attainable goals
C) Measured goals
D) Realistic goals
Q3) Which of the following best describes a positive way to help cope with stress in the workplace?
A) Play loud music all day.
B) Encourage employees to work through lunch.
C) Decorate the office with bright, vivid colors.
D) Instead of working through lunch to solve problems, take a break.
Q4) Plan ahead for each task performed by obtaining needed equipment and supplies.
A)long-term goal
B)short-term goal
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Chapter 5: Therapeutic Communication Skills
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Q1) Which of the following applies to the theory that there is a specific order or rank within which a person's needs are met,beginning with the basics of food,clothing,and shelter?
A) Communication cycle
B) Hierarchy of needs
C) Interview techniques
D) Active listening
Q2) The clinical medical assistant calls Mrs.Kind's name to come in.
A)speaking
B)listening
C)gestures or body language
D)writing
Q3) What is a good way to show respect for a shy and quiet patient?
A) By offering constant feedback
B) Speaking for them
C) Discounting their anxiety
D) Occasional silence or pauses
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Chapter 6: The Therapeutic Approach to the Patient With
Life-Threatening Illness
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Q1) Which of the following is NOT an appropriate issue to discuss with patients facing a life-threatening illness?
A) Alternative methods of treatment
B) Health care directive and durable power of attorney
C) Planning for friends' needs
D) Discussing personal finances
Q2) used in making end-of-life decisions to prolong life
A)living will or health care directive
B)durable power of attorney for health care
C)both
Q3) Which of the following is NOT an expected patient response to the news of a life-threatening illness?
A) Acts as if the information has never been shared with them
B) Drastically changes priorities
C) Becomes happy and tells family and friends
D) Quietly continue their lives, changing little outwardly
Q4) mandated by the Patient Self-Determination Act to be made available to patients
A)living will or health care directive
B)durable power of attorney for health care
C)both
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Chapter 7: Legal Considerations
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Q1) A promise was made to cure the patient,when a cure may not be possible.
A)subject to criminal law
B)subject to civil law
Q2) Which of the following best describes an example of an incompetent party in a contract?
A) Person with a terminal illness
B) Person over 100 years of age
C) Person under the influence of narcotics or alcohol
D) Person who is legally sane
Q3) Which of the following is the highest authority in the United States?
A) Contract law
B) Constitutional law
C) Criminal law
D) Civil law
Q4) The medical assistant gave the wrong medication,causing harm to the patient.
A)subject to criminal law
B)subject to civil law
Q5) The POLST form is to be completed by the health care provider.
A)True
B)False
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Chapter 8: Ethical Considerations
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Sample Questions
Q1) A provider charges a patient for multiple or complex insurance forms.
A)ethical
B)unethical
Q2) Employers are encouraged to hire an ethically diverse group of medical professionals.
A)True
B)False
Q3) A provider consults with another provider regarding the patient's condition without the patient's knowledge.
A)ethical
B)unethical
Q4) Which of the following statements applies to a medical assistant's knowledge of information in a patient's life acquired in the course of employment?
A) It should be the topic of office discussions.
B) It is considered confidential information.
C) It should be discussed with the medical assistant's family.
D) It should be divulged only to the patient's immediate family members.
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Chapter 9: Emergency Procedures and First AID
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Sample Questions
Q1) What is the common term for the medical term syncope?
A) Dizziness
B) Ringing
C) Perspiration
D) Fainting
E) Vomiting
Q2) Provider level CPR and basic first aid are a requirement for medical assistants to graduate.
A)True
B)False
Q3) trauma to nervous system
A)neurogenic
B)cardiogenic
C)anaphylactic
D)metabolic
E)septic
Q4) Syrup of ipecac is recommended as soon as possible and is the treatment of choice for ingested poison.
A)True
B)False
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Chapter 10: Creating the Facility Environment
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Sample Questions
Q1) Which of the following is the most appropriate action to maintain patient privacy?
A) Leave the exam room door ajar.
B) Knock before entering.
C) Talk with the door open.
D) Have discussions with the patient in a corner of the office.
Q2) Which colors are good in areas that require quiet and extended concentration?
A) Yellows and oranges
B) Browns and blacks
C) Greens and blues
D) Reds and purples
Q3) Which of the following,regarding the medical facility,most often contributes as much to a patient's well-being as does the medical attention given by the providers?
A) Location
B) Size
C) Accessibility
D) Environment
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Chapter 11: Computers in the Ambulatory Care Setting
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Sample Questions
Q1) Which of the following statements is NOT true regarding system backup?
A) All office systems should utilize backup at least once a year.
B) Magnetic tapes and optical drives are frequently used for backup.
C) System backup is frequently done during hours when the system is not in use.
D) Current backup media should be stored in a secure off-site location.
Q2) Which of the following is a true statement regarding a Universal System Bus (USB)port?
A) It is a small device that can be carried on a key chain.
B) It can store up to 10,000 gigabytes of data.
C) It is more desirable for moving data between computers that are not networked.
D) It is used primarily as a connector for a flash drive to a computer.
Q3) compact disk
A)data input device
B)data output device
C)data storage device
Q4) Redundant Array of Independent Disks (RAID)is a type of storage media like optical or flash.
A)True
B)False
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Chapter 12: Telecommunications
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Sample Questions
Q1) pharmaceutical sale representative
A)medical assistant
B)provider
Q2) The provider is seeing a patient.In which of the following situations would you put the caller directly through to the physician?
A) Laboratory is reporting test results.
B) Caller will give his name to provider only.
C) Another provider is calling from another facility.
D) Pharmacy is calling for narcotic refill.
Q3) provider's family
A)medical assistant
B)provider
Q4) Which of the following telephone courtesies should be used while on the telephone with a patient?
A) Use jargon.
B) Use common terms.
C) Use slang.
D) Never use caller's name.
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Chapter 13: Patient Scheduling
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Sample Questions
Q1) Which of the following best describes the key to having an effective scheduling system?
A) Meet only acute patient needs.
B) Customize system to the type of practice.
C) Tailor system to physician's needs.
D) Give patients appointments on the dates and times they desire.
E) Provide effective monitoring of all appointments.
Q2) Which of the following is the most appropriate action when a pharmaceutical representative walks in asking for an appointment?
A) Schedule an appointment for the same day.
B) Explain office policy and schedule an appointment for the next available space.
C) Interrupt the provider and ask permission to work the person into the schedule.
D) Tell the person you will call when there is an available space.
Q3) What is the primary purpose of analyzing patient flow?
A) To not allow providers too much time with patients
B) To maximize office scheduling practices
C) To build in a large amount of slack time
D) To put time limits on types of visits
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15
Chapter 14: Medical Records Management
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Sample Questions
Q1) have straight and terminal systems
A)alphabetic filing
B)numeric filing
Q2) Which of the following is used in numeric filing as a journal or computer listing in which numbers are preassigned?
A) Accession record
B) Alphabetic card file
C) Serial file
D) Consecutive file
Q3) Which of the following best describes the primary use of outguides?
A) Patient reminders
B) Chart removals
C) Cross references
D) Numeric files
E) Purged records
Q4) Which of the following is NOT considered when choosing a patient filing system?
A) Primary filing objectives
B) Number of expected patients
C) Confidentiality
D) Amount of cross-referencing needed
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Chapter 15: Written Communications
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Sample Questions
Q1) Ù
A)align type horizontally
B)center
C)move left
D)insert
E)insert space
F)paragraph indent
Q2) Cloud computing offers which of the following benefits?
A) Documents no longer need to be transferred from author to another.
B) Documents can be viewed by anyone.
C) Documents can be viewed by anyone with a password.
D) Both A and C.
Q3) Which of the following expedites delivery of mail and eliminates the need to be canceled or postmarked at the post office?
A) Electronic mail
B) ZIP code
C) Micro-encoding envelope
D) Postal meter
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Chapter 16: Medical Documents
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Sample Questions
Q1) Today MTs may be more involved with all of the following EXCEPT?
A) Quality assurance (QA)
B) Risk management
C) Editing documents
D) Dictating medical information
Q2) When one provider requests the services of another provider in the care and treatment of a patient,what type of report is generated?
A) Operative report
B) Consultation report
C) Examination report
D) Referral report
Q3) elements of an H & P
A)radiology report
B)operative report
C)autopsy report
D)pathology report
E)H & P
F)consultation
G)discharge summary
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Page 18
Chapter 17: Medical Insurance
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Sample Questions
Q1) usually must stay inside the provider network
A)managed care
B)traditional
Q2) preventive treatment provided
A)managed care
B)traditional
Q3) Which of the following applies to medical insurance for dependents of active duty or retired military personnel and their dependents?
A) TRICARE
B) SSI
C) CMS
D) HCFA
Q4) Which of the following is a type of insurance coverage for persons injured on the job?
A) Major medical
B) Managed care
C) Workers' Compensation
D) Self-insurance
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Page 19
Chapter 18: Medical Insurance Coding
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Sample Questions
Q1) Which of the following information is NOT included in coding?
A) Visit complexity
B) Diagnosis for visit
C) Specific procedures
D) Counseling
Q2) Which section of the CPT book includes coding of immunizations and chemotherapy?
A) Medicine
B) Surgery
C) Pathology
D) Laboratory
Q3) The ICD-CM 10th revision will utilize alphanumeric codes that will consist of up to how many characters?
A) Five
B) Six
C) Seven
D) Eight
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Page 20
Chapter 19: Daily Financial Practices
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Q1) Which of the following is NOT a procedural step when disbursing the petty cash funds?
A) Sort all vouchers by account.
B) List all accounts involved.
C) Total vouchers for each account.
D) Write a check to replace funds.
E) Add receipts to original petty cash amount
Q2) What is the name of the form given to Medicare patients explaining that the cost of a procedure is the responsibility of the patient?
A) Waiver of fees
B) Advanced beneficiary notice
C) Medical necessity form
D) Patient responsibility form
Q3) Which of the following is used to reconcile a bank statement?
A) Daily cash
B) Daily income
C) Accounts receivable
D) Depositor's checkbook
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Chapter 20: Billing and Collections
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Q1) Which of the following must be documented in writing when there is an agreement between the provider and the patient to pay in more than four installments?
A) All of the charges
B) Basic medical charges
C) Finance charges
D) Taxation charges
Q2) Federal Wage Garnishment Law
A)legal guidelines governing telephone collections
B)shows installment payments and interest agreements
C)bankruptcy laws
Q3) Collection calls to patients with overdue accounts are more likely to be answered during what time frame?
A) 5:00-8:00
B) 5:00-8:00 p.m.
C) 12:00-1:00 p.m.
D) 8:00-10:00 a.m.
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22
Chapter 21: Accounting Practices
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Sample Questions
Q1) What is NOT considered part of the itemized balance sheet?
A) Liabilities
B) Assets
C) Cost ratio
D) Owner's equity
Q2) insurance
A)fixed costs
B)variable costs
Q3) depreciation
A)fixed costs
B)variable costs
Q4) Which of the following applies to the financial report that shows cumulative monthly profit and loss?
A) Aging analysis
B) Balance sheet
C) Cost ratio
D) Income statement
Q5) loan payment
A)fixed costs
B)variable costs
Page 23
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Chapter 22: The Medical Assistant As Clinic Manager
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Sample Questions
Q1) practicing financial status reports
A)personnel data
B)medical records
C)employee time sheets
D)financial and billing reports
E)equipment and supplies requests and inventory data
F)staffing requirements and appointment schedules
Q2) Which is probably NOT an effective method of reducing employee stress?
A) Properly training employees for their jobs
B) Holding regular meetings to discuss employee concerns
C) Jumping to conclusions to save time
D) Encouraging teamwork
Q3) Which of the following best describes the staff member most likely responsible for preparing payroll checks?
A) Physician
B) Administrative assistant
C) Office manager
D) Receptionist
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Chapter 23: The Medical Assistant As Human Resources Manager
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Q1) When should an employer ideally pay for an employee's continuing education?
A) When the cost is inexpensive.
B) When the employer is afraid the employee is thinking of quitting.
C) When it benefits the employee on the job.
D) When the employee is really interested in the topic.
Q2) Adhere to anti-discrimination policies.
A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education
Q3) The Civil Rights Act of which of the following years prevents employers from discriminating against individuals on the basis of race,color,religion,sex,age,or national origin?
A) 1977
B) 1967
C) 1964
D) 1974
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Chapter 24: Preparing for Medical Assisting Credentials
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Sample Questions
Q1) The National Healthcareer Association (NHA)offers and is dedicated to which of the following?
A) National certification exams for health care professionals
B) Guidelines for national certification competencies/standards
C) Continuing education program
D) All of the above
Q2) Which of the following organization awards the Registered Medical Assistant credential?
A) American Association of Medical Assistants
B) National Healthcareer Association
C) American Medical Technologists
D) Committee on Accreditation of Health Education Programs
Q3) Which of the following operates under the authority of the AAMA endowment and evaluates medical assisting programs according to standards adopted by the endowment and the CAAHEP?
A) ABHES
B) MAERB
C) TFTC
D) AAMA
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Page 26
Chapter 25: Employment Strategies
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Q1) Which of the following best describes the type of résumé that is advantageous when an applicant's job history shows real growth and development and prior titles are important?
A) Targeted
B) Functional
C) Chronological
Q2) Transferable skills are the medical procedures you have acquired in school and in which you are proficient.
A)True
B)False
Q3) Which of the following is the most appropriate action when writing a cover letter?
A) Make the letter lengthy to describe details about past experiences.
B) The last paragraph should state your reason for writing.
C) Reproduce it several times to use with multiple employers.
D) Address it to a specific individual whenever possible.
Q4) How well one completes the application form may be a key factor in obtaining an interview.
A)True
B)False
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