Medical Assisting Professional Development
Chapter Exam Questions
Course Introduction
Medical Assisting Professional Development is a course designed to enhance the interpersonal, ethical, and professional skills necessary for success in the healthcare environment. Students explore topics such as effective communication with patients and colleagues, legal and ethical issues in medical assisting, time management, stress reduction, teamwork, and conflict resolution. The course also covers strategies for lifelong learning, credentialing, job search techniques, resume building, and interview preparation, preparing students for both entry-level positions and long-term career advancement as medical assistants.
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Career Development for Health Professionals 4th Edition by Lee Haroun MA MBA
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Page 2
Chapter 1: Your Career Starts Now
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Q1) Which is the best example of ethical behavior?
A) You are friendly and helpful with patients and coworkers.
B) You immediately report to your supervisor a mistake you made that could affect a patient's health.
C) You see a coworker take a drug for personal use without permission but don't say anything because it is none of your business.
D) You slip answers to a classmate on a quiz because her son was sick last night and she couldn't study.
Answer: B
Q2) The occupation you have chosen may require a _____ issued by the state in which you want to work.
A) diploma
B) degree
C) certificate
D) license
Answer: D
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Chapter 2: Your Resume Starts Now
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Q1) Which of the following is the best example of a transferable skill an applicant could use when applying for a job in health care?
A) Using tools to repair cars
B) Providing good customer service
C) Preparing food
D) Handling cash responsibly
Answer: B
Q2) What is the best interpretation of Henry Ford's quote, "Whether you think that you can, or you can't, you're right"?
A) It's important to make a good first impression.
B) To get good grades, your instructors must believe you can do it.
C) Your opinion of yourself influences how well you do in life.
D) Being rich helps you get what you want.
Answer: C
Q3) The purpose of affirmations is to convince employers of your qualifications.
A)True
B)False
Answer: False
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4
Chapter 3: Developing Your Personal Skills
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Q1) Which of the following is a basic characteristic of an effective goal?
A) There is a reward from an outside source such as a good grade or a raise.
B) It is written.
C) It is related to your work.
D) It can be achieved in a month or less.
Answer: B
Q2) Which of the following is the most effective goal?
A) Memorize 400 anatomy terms in the next 2 days.
B) Get a good grade in medical math class.
C) Improve my performance doing clinical tests.
D) Read the chapter on the nervous system and write a three-page outline of the material by a week from today.
Answer: D
Q3) The USDA recommends that we reduce the amount of sodium we typically consume.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Strategies for Adult Students
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Q1) Some children enjoy working on their homework along with their parents.
A)True
B)False
Q2) When making plans to return to school, it is recommended that adult students
A) make their own decisions based on what is best for them.
B) include family members in discussions about what they want to do.
C) let family members vote on whether they should go to school.
D) make the decision and inform family members that they expect their cooperation.
Q3) Which adult population, according to some sources, reports the most difficulties in adjusting to the role of student?
A) Single women
B) Married women
C) Single men
D) Married men
Q4) If your spouse seems to resent your return to school, it is best to discuss the problem openly.
A)True
B)False
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Chapter 5: Strategies for English As A Second Language
Students
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Q1) What is the most common sound for vowels in many spoken English words such as the o in the word other?
A) ah
B) eh
C) oh
D) uh
Q2) The ability to speak two or more languages can be a definite advantage in health care work.
A)True
B)False
Q3) Under what conditions are the sounds of words commonly run together?
A) The second word begins with the letter "d."
B) The first word ends in the letter "t."
C) There is a vowel sound between them.
D) There is a consonant sound between them.
Q4) Knowing a Romance language, such as Spanish, French, or Romanian, can be helpful in learning medical terminology.
A)True
B)False
Page 7
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Chapter 6: Strategies for Students with Learning Disabilities
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Q1) Learning disabilities are caused by
A) personality characteristics.
B) biological factors.
C) individual attitudes.
D) emotions.
Q2) If you plan to ask for accommodations to compensate for a learning disability, the disability must be disclosed to a potential employer.
A)True
B)False
Q3) The best example of good self-advocacy is asking
A) to be excused from doing homework assignments.
B) to be allowed to skip tests because they are too stressful.
C) an instructor for help when you don't understand a reading assignment.
D) to work with other students to complete class assignments.
Q4) People who have trouble expressing themselves orally may find it helpful to A) avoid speaking or asking questions in class.
B) practice speaking alone in front of a mirror.
C) speak as quickly as possible before forgetting what they want to say.
D) speak only when they can use notes.
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Chapter 7: Developing Your Paper Skills I: Intake of Information
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Q1) What is the best way to handle unfamiliar words as you encounter them in your reading?
A) Write a list as you read so you can look up all of them at once.
B) Underline them in your book so you can ask the instructor at the next class session.
C) Guess their meaning from the words and sentences around them.
D) Look them up as soon as you come across them.
Q2) Which study method has proved to be the best for helping students retain information they read?
A) Reread the selection to be learned at least five times.
B) Any method as long as it fits your learning style.
C) Answer questions or explain the material you have read without looking at the text.
D) Memorize the points your instructor has you highlight in your book.
Q3) When is the best time to review the notes you have taken in class?
A) Within 24 hours
B) Within 1 week
C) At least 24 hours before being tested on the material
D) Reviewing is not necessary unless the material is difficult
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Page 9
Chapter 8: Developing Your Paper Skills II: Output of Information
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Q1) Once you have written the first draft of a paper or report, it is recommended that you
A) review it as soon as possible while it is fresh in your mind.
B) let it sit for a couple of days before editing it.
C) run a spell and grammar check on your computer and then print it and turn it in.
D) ask someone to proofread it for you.
Q2) Which statement best describes the role of writing in health care work?
A) It is essential to maintain the quality of health care.
B) Most writing is done by professionals at supervisory levels.
C) Good health care technical skills are more important.
D) Most health care occupations do not require much writing.
Q3) When joining two sentences into one without a connecting word such as "and," you separate them with a A) colon.
B) comma.
C) dash.
D) semicolon.
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Page 10
Chapter 9: Developing Your Practical Skills
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Q1) Brainstorming is a good technique for A) generating as many ideas as possible for solving a problem.
B) identifying the true nature of a problem.
C) determining the best solution for a problem.
D) evaluating the results of a solution.
Q2) Creating a personal reference guide is a good way to A) demonstrate your organizational skills to future employers at job interviews.
B) keep your class notes and handouts from instructors in one place.
C) save and organize information you may use on the job.
D) ensure that you have what you need for lab classes.
Q3) You should always treat your classmates as you would the people you will work with on the job.
A)True
B)False
Q4) A _____ is the basic metric unit for measuring weight.
A) degree
B) gram
C) liter
D) meter
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Chapter 10: Developing Your People Skills
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Q1) Professional speakers recommend that you memorize oral presentations so you won't have to depend on notes.
A)True
B)False
Q2) You like structured classes in which the instructors lecture and let you know exactly what you are supposed to know. What would be the best way to handle a medical terminology class in which the instructor tends to ramble, tells stories about her work in the field, and gives lots of group assignments?
A) Request a transfer to a different instructor.
B) Take advantage of the opportunity to learn teamwork skills along with medical terminology.
C) Ask the instructor be clearer about what you are supposed to be learning.
D) Just do your best to learn medical terminology on your own.
Q3) Which should be your first consideration when creating a verbal message?
A) Your purpose for communicating
B) The age of the listener
C) Your relationship with the listener
D) The needs of the listener
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Chapter 11: Becoming a Professional
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Q1) Why are female health care workers advised not to wear bright colored nail polish?
A) It looks cheap and unprofessional.
B) It looks like blood and can scare patients.
C) It does not fit the conservative nature of health care.
D) It can hide dirt and bacteria.
Q2) Which of the following is an example of therapeutic communication?
A) Encouraging a patient to take his medication in a face-to-face interaction
B) Responding to a patient's request for an appointment on the telephone
C) Giving a patient a written instruction sheet with instructions for back exercises
D) Expressing sympathy about a patient's condition
Q3) It is recommended that health care workers listen with a "third ear." What does this mean?
A) Listening for clues to determine the patient's real meaning.
B) Taking accurate notes as the patient is speaking.
C) Asking good questions to get more information.
D) Maintaining good eye contact with the patient.
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Chapter 12: Beginning the Job Search
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Q1) Which is the best way to search for job leads?
A) Focus on the one or two methods you feel most competent and comfortable using.
B) Use only the Internet because it is where most of today's employers post their job openings.
C) Contact only those employers you learn about from career services at your school.
D) Use as many methods as practical.
Q2) The most important reason for creating an inventory of your skills and qualifications before starting your job search is
A) to figure out what kind of job you should apply for.
B) so you can list them on your resume.
C) so you'll know what you have to offer a potential employer.
D) to calculate the salary you should ask for.
Q3) You shouldn't waste time making cold calls or visiting facilities when you don't have an appointment.
A)True
B)False
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14
Chapter 13: Finalizing Your Employment Presentation
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Q1) When preparing an e-resume, you must convert your resume from Word or other commercial word-processing software to
A) PDF.
B) plain text format.
C) rich text format.
D) a Web page.
Q2) The heading of your resume should include
A) your name, address, and contact information.
B) your name, address, contact information, and the job you are applying for.
C) your name, address, contact information, and career objective.
D) your name, address, contact information, and school attended.
Q3) A good way to maximize the effectiveness of the Work History section of your resume is to include
A) only those jobs in which you used skills similar to those required in health care.
B) a list of accomplishments as well as job duties.
C) positive comments previous employers had about your work.
D) the telephone numbers and other contact information for previous employers.
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Page 15
Chapter 14: The Interview
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Q1) The interviewer asks you a non-offensive question you believe may be illegal. What is the best thing to do?
A) Refuse to answer the question.
B) State that the question is illegal.
C) Try to identify the interviewer's real concern and then respond to it.
D) Go ahead and answer the question.
Q2) If you believe you are not qualified for a job, you should not say anything until it is offered to you.
A)True
B)False
Q3) Which of the following is the best technique for answering questions about your qualifications for a specific job?
A) Tell the interviewer you are confident you can do the job.
B) Include as many details as possible in your answers to the interviewer's questions.
C) Use examples to show how you meet the qualifications.
D) Tell the interviewer what classes you have taken.
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16
Chapter 15: After the Interview
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Q1) At the beginning of her interview with Dr. Crown's office manager, Carla asked about the benefits, sick day policy, and holidays. What impression did Carla most likely give the manager?
A) She is a practical person who wants information to make an informed decision about the job.
B) She is more interested in herself than the needs of Dr. Crown and his patients.
C) She is a considerate person who doesn't want to waste the office manager's time interviewing if the conditions don't meet her needs.
D) She demonstrated good communication skills by asking direct questions.
Q2) You are interviewing for a job for which you have the qualifications. If you decide before the interview is over that the job doesn't sound interesting, what should you do?
A) Let the employer know so you won't waste his or her time.
B) Finish the interview, then send a letter saying you are not interested.
C) Finish the interview and send a simple thank-you note.
D) Finish the interview, then tell the employer you are not interested in the job.
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Chapter 16: Success on the Job
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Q1) It is okay to make telephone calls at work if this is the only time you have to take care of personal business.
A)True
B)False
Q2) Burnout is most commonly associated with feelings of A) anger.
B) satisfaction.
C) accomplishment.
D) hopelessness.
Q3) Making a good first impression at a new job is best done by
A) performing all your tasks with confidence.
B) knowing exactly what you are supposed to do.
C) being completely self-directed in your work.
D) demonstrating courtesy and consideration.
Q4) What is the meaning of your "scope of practice"?
A) The technical skills you learn in order to work in your occupation
B) The duties outlined in the job description prepared by your employer
C) The duties you are legally allowed to perform in your occupation
D) The levels to which you can be promoted in your occupation
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Chapter 17: Navigating Your Career
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Q1) The best reason for performing periodic self-evaluations of your work is to
A) prepare for the performance evaluations you have with your supervisor.
B) show your supervisor you care about your work.
C) monitor your own progress and know what you need to improve.
D) defend your work, if necessary.
Q2) Karen's supervisor told her the health care company is letting her go because of downsizing. This means that Karen
A) was not at fault but had a position the company no longer needed.
B) wasn't meeting her performance standards.
C) was being replaced by someone with more experience.
D) lacked the necessary skills to perform her job.
Q3) Greg has just been promoted. A few of the employees he will now supervise are friends with whom he socializes outside the workplace. How can he best handle his new responsibilities?
A) End his friendships to prevent conflicts of interest.
B) Treat his friends with extra consideration.
C) Treat all employees who report to him equally and fairly.
D) Ask his friends to do a good job to help him appear effective as a supervisor.
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Page 19