Medical Assisting Procedures
Exam Materials
Course Introduction
Medical Assisting Procedures is a comprehensive course designed to equip students with the clinical and administrative skills necessary for a successful career as a medical assistant. The course covers essential topics such as patient intake and preparation, vital sign measurement, assisting with physical examinations and minor surgical procedures, and maintaining sterile environments. Students will also learn to handle laboratory specimens, administer medications, perform basic diagnostic tests, and respond to medical emergencies. Emphasis is placed on effective communication, ethical standards, and patient confidentiality, ensuring graduates are prepared to support healthcare teams in a variety of outpatient settings.
Recommended Textbook
Todays Medical Assistant Clinical and Administrative Procedures 2nd Edition by Kathy Bonewit
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3010 Flashcards
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2
Chapter 1: The Health Care System
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Sample Questions
Q1) Which of the following are not usually found in the waiting room of a physician's office?
A) Toys for children to play with
B) Current magazines and/or brochures
C) Patient gowns and drapes
D) Chairs for patients and family members
Answer: C
Q2) Which law or government agency is primarily responsible for the regulation of laboratories and laboratory tests?
A) Americans with Disabilities Act
B) Clinical Laboratory Improvement Act (CLIA '88)
C) State Medical Practice Act
D) Centers for Medicare and Medicaid Services (CMS)
Answer: B
Q3) Which of the following best describes family medicine?
A) Provides general medical care of children, adolescents, and adults
B) Treats patients for emergency conditions
C) Provides medical treatment to adults for conditions of various body systems
D) Specializes in the care of children and adolescents
Answer: A
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Chapter 2: The Professional Medical Assistant
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Sample Questions
Q1) Which of the following is/are important character traits for a medical assistant?
A) Being tolerant of different beliefs and attitudes
B) Limiting himself or herself to only the specific tasks that have been assigned
C) Taking responsibility to tell patients when they should change their medications
D) Expressing an interest in fashion and stylish appearance on the job
E) All of the above
Answer: A
Q2) How can a medical assistant find approved educational programs to meet his or her continuing education needs?
A) Any college course qualifies as continuing education.
B) Professional organizations offer approved continuing education programs at their meetings.
C) Through medical journals published for physicians.
D) None of the above.
Answer: B
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4
Chapter 3: Ethics and Law for the Medical Office
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Sample Questions
Q1) Current thinking about biomedical ethics identifies several rights. What is a right?
A) A wish
B) A need
C) A requirement
D) A strong claim
Answer: D
Q2) What right is the basis for informed consent?
A) Right to life
B) Right to privacy
C) Right to autonomy
D) Right to the means to sustain life
Answer: C
Q3) Individuals under the age of 18 who have legally obtained adult rights, including the right to consent for medical treatment, are called emancipated minors.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Interacting With Patients
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Sample Questions
Q1) What measure may improve communication if the patient has an impaired level of understanding?
A) Speaking slowly
B) Repeating information in a different way
C) Using gestures and demonstrations
D) Maintaining good eye contact
E) All of the above
Q2) How can the medical assistant be a good communicator?
A) Make explanations using technical terms.
B) Speak in a hurried manner.
C) Be effective in sending and receiving messages.
D) Set up barriers to effective communication.
Q3) Recognize communication barriers
Q4) It is always a good idea to touch patients as much as possible to help convey caring.
A)True
B)False
Q5) Identify techniques for overcoming communication barriers
Q6) Medical Office Business Procedures/Management
Q7) Discuss the role of assertiveness in effective professional communication
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Chapter 5: Introduction to Anatomy and Physiology
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Sample Questions
Q1) The term for several organs that work together to accomplish a set of functions is
A) Tissue
B) Body system
C) Cavity
D) Total organism
Q2) Which of the following occurs during phagocytosis?
A) A cell membrane engulfs a particle
B) A vesicle containing the particle is formed in the cytoplasm
C) Lysosomes digest the particle
D) All of the above
Q3) Which of the following contains enzymes that function to destroy cellular debris and foreign particles?
A) Mucus
B) Lysosomes
C) Phagocytes
D) Vesicles
Q4) Identify body systems
Q5) Describe body planes, directional terms, quadrants, and cavities
Q6) Diagram medical terms, labeling the word parts
Page 7
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Chapter 6: Integumentary System
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Sample Questions
Q1) Which of the following body areas does NOT contain hair?
A) Face
B) Arms
C) Palms of the hands
D) Back
Q2) What is the name of the pigment that is responsible for basic skin color?
A) Carotene
B) Collagen
C) Freckles
D) Melanin
Q3) Which of the following is NOT a function of the subcutaneous layer?
A) Cushions underlying organs
B) Lubricates body surfaces
C) Acts as a heat insulator
D) Provides energy
Q4) Which of the following is NOT a function of sebum?
A) Keeps hair and skin soft and pliable
B) Inhibits growth of bacteria
C) Regulates body temperature
D) Prevents water loss
Page 8
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Chapter 7: Skeletal System
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Sample Questions
Q1) Spongy bone is composed of plates of bone known as A) Trabeculae
B) Haversion systems
C) Elastic fibers
D) Collagenous fibers
Q2) Define both medical terms and abbreviations related to all body systems
Q3) What is the tough fibrous connective tissue that covers a long bone?
A) Endosteum
B) Meninges
C) Articular cartilage
D) Periosteum
Q4) Diagram medical terms, labeling the word parts
Q5) What is the primary function of the appendicular skeleton?
A) Excretion
B) Reproduction
C) Digestion
D) Movement
Q6) Medical Terminology
Q7) Describe the normal function of each body system
Q8) Describe structural organization of the human of the human body
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Chapter 8: Muscular System
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Sample Questions
Q1) What is the name of the connective tissue sheath that surrounds a muscle?
A) Epimysium
B) Fasiculus
C) Perimysium
D) Endomysium
Q2) Which of the following muscles is responsible for closing the mouth during chewing?
A) Masseter
B) Zygomaticus
C) Buccinator
D) Mastoid
Q3) Medical Terminology
Q4) Anatomy and Physiology
Q5) Which of the following muscles is/are used to flex the leg and extend the thigh?
A) Gastrocnemius
B) Peroneus
C) Soleus
D) Hamstrings
Q6) Describe structural organization of the human of the human body
Q7) Define both medical terms and abbreviations related to all body systems
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Chapter 9: Nervous System
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Sample Questions
Q1) What makes up a neuron?
A) Neuroglia
B) Axon and dendrites
C) Cell body, dendrites, and axon
D) Schwann cells
Q2) The spinal cord extends from the base of the skull to the
A) Sacrum
B) First lumbar vertebra
C) Coccyx
D) Fourth lumbar vertebra
Q3) What type of neurons carry impulses from sense receptors to the central nervous system?
A) Interneurons
B) Sensory neurons
C) Efferent neurons
D) Motor neurons
Q4) Describe the normal function of each body system
Q5) Describe structural organization of the human of the human body
Q6) Define both medical terms and abbreviations related to all body systems
Q7) Anatomy and Physiology
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Chapter 10: The Senses
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Sample Questions
Q1) Sclera
A)The space between the lens and retina
B)Inner layer of the eye that contains rods and cones
C)Space between the cornea and lens
D)Keeps perspiration out of the eye
E)Helps keep foreign objects from entering the eye
F)Mucous membrane that lines the eyelid and covers the front of the eye except for the cornea
G)Traps foreign particles and prevents them from entering the eye
H)Produces tears
I)White part of the eye
J)Pigmented vascular middle layer of the eye
K)Colored part of the eye
L)Opening in the eye
Q2) Describe the normal function of each body system
Q3) Which of the following muscles closes the eye?
A) Orbicularis oris
B) Levator palpebrae superioris
C) Orbicularis oculi
D) Temporalis
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Chapter 11: Endocrine System
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Sample Questions
Q1) Which of the following is NOT an example of an exocrine gland?
A) Sweat gland
B) Sebaceous gland
C) Pineal gland
D) Mammary gland
Q2) Growth hormone
A)Stimulates growth of bones, muscles, and other organs
B)Causes thyroid gland to secrete thyroid hormone
C)Promotes reabsorption of water in the kidney tubules
D)Reacts with receptor sites in the adrenal gland to stimulate secretion of cortical hormone
E)Promotes development of glandular tissue in female breast during pregnancy
F)Stimulates development of eggs in the ovaries and sperm in the testes
G)Causes ovulation to occur
H)Causes contraction of smooth muscle in wall of uterus
Q3) Anatomy and Physiology
Q4) Describe the normal function of each body system
Q5) Describe structural organization of the human of the human body
Q6) Diagram medical terms, labeling the word parts
Q7) List major organs in each body system
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Chapter 12: Circulatory System
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Sample Questions
Q1) What is the name of the loose-fitting sac that encloses the heart?
A) Pericardium
B) Pleura
C) Endocardium
D) Peritoneum
Q2) Increases during certain viral diseases, such as mononucleosis
A)Neutrophils
B)Eosinophils
C)Basophils
D)Lymphocytes
E)Monocytes
Q3) Describe structural organization of the human of the human body
Q4) What is the normal red blood cell count for an adult female?
A) 3-4.5 million
B) 4-5.5 million
C) 4.5-6.2 million
D) 5.5-7.4 million
Q5) Describe the normal function of each body system
Q6) Define both medical terms and abbreviations related to all body systems
Q7) List major organs in each body system
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Chapter 13: Respiratory System
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Sample Questions
Q1) The thyroid cartilage located in the larynx is commonly called the
A) True vocal cords
B) Adam's apple
C) False vocal cords
D) Uvula
Q2) List major organs in each body system
Q3) What is pulmonary ventilation?
A) Removing carbon dioxide from the lungs
B) Yawning
C) Breathing
D) The exchange of oxygen between the blood and tissues
Q4) Which of the following occur to the respiratory system as an individual ages?
A) Loss of elasticity in the tissues of the respiratory system
B) Bronchioles are less able to stretch and contract
C) Decreased ability to acquire and deliver oxygen to the blood
D) Cartilage in the trachea undergoes progressive calcification
E) All of the above
Q5) Describe the normal function of each body system
Q6) Medical Terminology
Q7) Anatomy and Physiology
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Chapter 14: Digestive System
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Sample Questions
Q1) Pulp cavity
A)Visible portion of the tooth
B)Portion of the tooth embedded in the sockets of the mandible and maxilla
C)Small region in which the crown and root meet
D)Central core of the tooth
E)Consists of connective tissue, blood vessels, and nerves, and is located in the pulp cavity
F)The pulp cavity that is located in the root of the tooth
G)Opening in the root for nerves and blood vessels
H)Surrounds pulp cavity and forms the bulk of the tooth
I)Connective tissue that surrounds the dentin in the root
J)Firmly anchors the root in the socket
K)Surrounds the dentin in the crown of the tooth
Q2) What is the name of the semifluid that results when food is broken down in the stomach?
A) Saliva
B) Bile
C) Chyme
D) Mucus
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Chapter 15: Urinary System
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Sample Questions
Q1) Perirenal fat
A)Functional unit of the kidney
B)Large cavity in the central region of the kidney that collects urine as it is produced
C)Triangular-shaped regions of the kidney that appear striated
D)Part of the renal cortex that extends into the spaces between adjacent pyramids
E)Connective tissue that holds the kidney in place
F)Thick layer of adipose tissue that surrounds each kidney
G)Tough fibrous connective tissue that encases each kidney
H)Indentation in the kidney
I)Outer reddish region of the kidney
J)Inner reddish brown region of the kidney
Q2) Which of the following is a function of the urinary system?
A) Rids the body of wastes
B) Maintains normal pH of the blood
C) Plays a role in the production of red blood cells
D) Helps to regulate the blood pressure
E) All of the above
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Chapter 16: Reproductive System
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Sample Questions
Q1) Which of the following collects milk from the lobules of the breast and carries it to the nipples?
A) Lactiferous ducts
B) Ampulla
C) Alveoli
D) Lactating canals
Q2) The bulk of the uterine wall is made up of the
A) Perimetrium
B) Myometrium
C) Endometrium
D) Tunica albuginea
Q3) The gonads include
A) Egg and sperm cells
B) Ovaries and testes
C) Vagina and penis
D) Uterus and scrotum
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Chapter 17: Medical Asepsis and the Osha Standard
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Sample Questions
Q1) What is the immunization schedule for the hepatitis B vaccine?
A) 0, 1 month, 2 months
B) 0, 2 months, 4 months
C) 0, 6 months, 12 months
D) 0, 1 month, 6 months
Q2) What is the purpose of the Needlestick Safety and Prevention Act?
A) To ensure that an injection is administered correctly
B) To ensure the proper disposal of sharps
C) To reduce the chance of infection developing at the injection site
D) To reduce needlestick injuries among health care workers
Q3) Treatment administered to an individual after exposure to an infectious disease to prevent the disease is known as
A) Immunization
B) Postexposure prophylaxis
C) First aid measures
D) Antiviral drug therapy
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Chapter 18: Sterilization and Disinfection
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Sample Questions
Q1) Which of the following items requires high-level disinfection?
A) Stethoscope
B) Flexible fiberoptic sigmoidoscope
C) Surgical instruments
D) Examining table
Q2) The proper time for sterilizing an article in the autoclave depends on
A) The type of autoclave being used
B) What is being sterilized
C) The type of sterilization indicator being used
D) The intended use of the article
Q3) According to the Hazard Communications Standard, which of the following must be included on the label of a hazardous chemical?
A) Name of the chemical
B) Physical hazards of the chemical
C) Health hazards of the chemical
D) Storing and handling of the chemical
E) All of the above
Q4) Discuss requirements for responding to hazardous material disposal
Q5) Compare different methods of controlling the growth of microorganisms
Q6) Discuss infection control procedures
20
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Chapter 19: Vital Signs
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Sample Questions
Q1) Which of the following has an effect on blood pressure?
A) Pain
B) Bladder distention
C) Body position
D) Smoking
E) All of the above
Q2) During exhalation
A) Oxygen is taken into the lungs.
B) The diaphragm descends.
C) The lungs expand.
D) Carbon dioxide is removed from the lungs.
Q3) The abbreviation used to record oxygen saturation as measured by a pulse oximeter is
A) SaO<sub>2</sub>
B) PCO<sub>2</sub>
C) PO<sub>2</sub>
D) SpO<sub>2</sub>
Q4) Diagram medical terms, labeling the word parts
Q5) Anatomy and Physiology
Q6) Medical Terminology
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Chapter 20: The Physical Examination
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Sample Questions
Q1) One pound is equal to
A) 10 oz
B) 2.2 kg
C) 1000 g
D) 200 kg
Q2) The patient's height should be measured to the nearest
A) (<sup>1</sup>/<sub>8</sub> inch)
B) ¼ inch
C) ½ inch
D) 1 inch
Q3) Anatomy and Physiology
Q4) Which of the following is an example of percussion?
A) Measuring pulse
B) Testing reflexes with a rubber hammer
C) Testing hearing with a tuning fork
D) Listening to breath sounds
Q5) General Orientation
Q6) Analyze charts, graphs, and/or tables in the interpretation of health care results
Q7) Identify principles of body mechanics and ergonomics
Page 22
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Chapter 21: Eye and Ear Assessment and Procedures
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Sample Questions
Q1) Medical Office Clinical Procedures
Q2) Refraction is
A) Dilation of the pupil
B) Ability of the eye to bend light rays so that they can be focused on the retina
C) Ability of the eye to distinguish colors
D) Transmission of light stimuli from the optic nerve to the brain
Q3) During ear irrigation, which of the following techniques is performed to prevent injury to the tympanic membrane?
A) Cleansing the outer ear
B) Straightening the external ear canal
C) Injecting the irrigating solution toward the roof of the ear canal
D) Placing a cotton wick loosely in the ear canal
Q4) Using the right eye, the patient reads the line marked 20/30 with one error. How would you chart this?
A) AS 20/30 - 1
B) OS 20/30 - 1
C) OD 20/30 - 1
D) AD 20/30 - 1
Q5) Describe implications for treatment related to pathology
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Chapter 22: Physical Agents to Promote Tissue Healing
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Sample Questions
Q1) Canes are used most frequently for individuals with A) An amputated lower extremity
B) Weakness on one side of the body
C) Poor muscular coordination
D) Paralysis of the lower extremities
Q2) After immersing a patient's foot in a hot soak, the medical assistant should
A) Ask the patient how the temperature feels
B) Increase the temperature of the water
C) Add crushed ice
D) Instruct the patient to wiggle his or her toes
Q3) If axillary crutches have been properly fitted,
A) The shoulders are bent over the crutches
B) Two fingers can be inserted between the top of the crutch and the axilla
C) The elbow is flexed at an angle of 45 degrees
D) The shoulder rest presses lightly against the axilla
Q4) The three-point gait is used for which of the following conditions?
A) Leg fracture
B) Muscular dystrophy
C) Multiple sclerosis
D) Paraplegia
Page 24
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Chapter 23: The Gynecologic Examination and Prenatal Care
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Q1) What is the term for the child in utero, from the third month after conception to birth?
A) Embryo
B) Infant
C) Newborn
D) Fetus
Q2) Pain associated with the menstrual period is known as
A) Dysmenorrhea
B) Dysplasia
C) Dysuria
D) Dyspareunia
Q3) The American College of Obstetricians and Gynecologists recommends that a woman perform a breast self-examination
A) Once each week
B) Once each month
C) Every 2 months
D) Twice each year
Q4) Identify common pathology related to each body system
Q5) Describe structural organization of the human body
Q6) Identify body systems
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Chapter 24: The Pediatric Examination
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Q1) Which of the following is NOT used in determining if a child has hypertension?
A) Age
B) Weight
C) Height
D) Gender
Q2) What term is used for a suspension of attenuated or killed microorganisms that stimulate antibody production in an individual?
A) Toxoid
B) Antiserum
C) Antitoxin
D) Vaccine
Q3) Which of the following is NOT included in a well-child visit?
A) Administration of immunizations
B) Physical examination
C) Collection of a throat specimen
D) Evaluation of growth and development
Q4) Define both medical terms and abbreviations related to all body systems
Q5) Compare body structure and function of the human body across the life span
Q6) Analyze charts, graphs, and/or tables in the interpretation of health care results
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Chapter 25: Minor Office Surgery
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Sample Questions
Q1) Which of the following bandage turns is used to bandage a part that varies in width?
A) Spiral turn
B) Figure-eight turn
C) Recurrent turn
D) Spiral reverse turn
Q2) Shave excision is often used to remove
A) Skin tags
B) Melanoma
C) Flat moles
D) Dysplastic nevi
Q3) What patient position is used to perform a colposcopy?
A) Lithotomy
B) Supine
C) Sims
D) Knee-chest
Q4) Analyze pathology as it relates to the interaction of body systems
Q5) Define both medical terms and abbreviations related to all body systems
Q6) Identify common pathology related to each body system
Q7) Diagram medical terms, labeling the word parts
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Chapter 26: Administration of Medication and Intravenous Therapy
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Q1) Which of the following is NOT a reason for charting the location of the injection?
A) To avoid injecting the medication into a major nerve or blood vessel
B) To avoid overuse of a site if the patient requires more than one injection
C) To locate the site if test results need to be read at a later date
D) To provide a reference point if a problem results at the injection site
Q2) Which of the following is an example of an allergen?
A) Peanuts
B) House dust
C) Insect stings
D) Ragweed
E) All of the above
Q3) Identify both abbreviations and symbols used in calculating medication dosages
Q4) Which of the following sites is commonly used to administer a subcutaneous injection?
A) Gluteus medius muscle
B) Upper lateral arm
C) Anterior forearm
D) Deltoid muscle
Q5) Medical Terminology
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Chapter 27: Cardiopulmonary Procedures
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Sample Questions
Q1) Which of the following are asthma triggers?
A) House dust
B) Tobacco smoke
C) Animal dander
D) Vigorous physical exercise
E) All of the above
Q2) What is the name given to the portion of the ECG between two waves?
A) Segment
B) Baseline
C) Interval
D) Polarization line
Q3) Which of the following artifacts appears as small, straight, spiked lines that are consistent in nature?
A) Muscle
B) Wandering baseline
C) Alternating current
D) Interrupted baseline
Q4) Medical Terminology
Q5) Analyze pathology as it relates to the interaction of body systems
Q6) Diagram medical terms, labeling the word parts
Page 29
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Chapter 28: Specialty Examinations and Procedures: Colon
Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging
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Q1) Colon
A)-ase
B)bi/o
C)colon/o
D)endo-
E)-opsy
F)ox/i
G)-scope
H)-scopy
I)sigmoid/o
Q2) What type of bowel preparation may be required before a sigmoidoscopy?
A) Not consuming any solid food the day before the procedure
B) Drinking only clear liquids the day before the procedure
C) Taking a laxative the evening before the examination
D) Performing cleansing enemas the day of the procedure
E) All of the above
Q3) Identify common pathology related to each body system
Q5) Medical Laboratory Procedures Page 30
Q4) Analyze pathology as it relates to the interaction of body systems
Q6) Medical Office Clinical Procedures
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Chapter 29: Introduction to the Clinical Laboratory
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Q1) A small sample taken from the body to represent the nature of the whole is known as a
A) Laboratory test
B) Culture
C) Specimen
D) Biopsy
Q2) What temperature is usually required for storing testing materials and performing laboratory tests?
A) Body temperature
B) Room temperature
C) A very cold temperature
D) A temperature between 100 °F and 104 °F
Q3) Which of the following is NOT included in a lipid profile?
A) Glucose
B) Total cholesterol
C) HDL cholesterol
D) Triglycerides
Q4) Organize technical information and summaries
Q5) Medical Law and Ethics
Q6) Identify disease processes that are indications for CLIA-waived tests
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Chapter 30: Urinalysis
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Sample Questions
Q1) When performing a microscopic examination of urine, the presence of how many white blood cells/HPF is considered normal?
A) 0-8
B) 0-15
C) 0-20
D) 2-6
Q2) Blood may normally be present in the urine because of
A) Pregnancy
B) Cystitis
C) Menstruation
D) Vigorous physical exercise
Q3) Medical Laboratory Procedures
Q4) Describe implications for treatment related to pathology
Q5) Casts are formed
A) In the ureters
B) In the lumen of the nephron tubules
C) In the urinary bladder
D) In Bowman's capsule
Q6) Anatomy and Physiology
Q7) Identify common pathology related to each body system
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Chapter 31: Phlebotomy
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Sample Questions
Q1) An evacuated tube with a red stopper contains
A) Heparin
B) EDTA
C) Nothing
D) Potassium oxalate
E) Sodium citrate
Q2) Blood
A)ante-
B)anti-
C)chondr/o
D)hemat/o
E)-itis
F)lysis
G)myel/o
H)-oma
I)oste/o
J)-otomy
K)-ous
L)phleb/o
M)stasis
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Chapter 32: Hematology
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Sample Questions
Q1) Define both medical terms and abbreviations related to all body systems
Q2) Abnormal reduction in number
A) an-
B) -emia
C) cyt/o
D) hemat/o
E) anti-
F) leuk/o
G) -coagulant
H) -ology
I) poly-
J) -osis
K) -penia
Q3) Which of the following causes a decrease in the red blood cell count?
A) Anemia
B) Hodgkin's disease
C) Leukemia
D) All of the above
Q4) Anatomy and Physiology
Q5) Diagram medical terms, labeling the word parts
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Chapter 33: Blood Chemistry and Immunology
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Sample Questions
Q1) What is the term for glucose that is stored in muscle and liver tissue for later use?
A) Glucagon
B) Carbohydrate
C) Glycogen
D) Lipoprotein
Q2) What results are produced by a high-level control?
A) Results that fall below the reference range for the test
B) Invalid results
C) Results that fall above the reference range for the test
D) Negative results
Q3) Medical Terminology
Q4) What is the name of the microorganism that causes infectious mononucleosis?
A) Epstein-Barr
B) Varicella
C) Treponema pallidum
D) HIV
Q5) Identify common pathology related to each body system
Q6) Analyze pathology as it relates to the interaction of body systems
Q7) Define both medical terms and abbreviations related to all body systems
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Chapter 34: Medical Microbiology
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Sample Questions
Q1) A specimen taken for microbiologic examination must not become contaminated with extraneous microorganisms, because the extraneous microorganisms may
A) Change the pH of the specimen
B) Alter the morphology of the pathogens
C) Prevent visualization of the pathogen
D) Result in the death of any pathogens present
Q2) The purpose of using transport media is to
A) Preserve a specimen in its original state until it reaches its destination
B) Keep the specimen at its optimal growth temperature
C) Reduce the number of pathogens in the specimen
D) Provide nutrients for the multiplication of the specimen
E) All of the above
Q3) Which of the following microscopes has adjustment knobs that allow movement of the slide in a vertical or horizontal position?
A) Monocular microscope
B) Compound microscope
C) Mechanical stage microscope
D) Binocular microscope
Q4) Medical Terminology
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Chapter 35: Emergency Medical Procedures
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Sample Questions
Q1) Describe implications for treatment related to pathology
Q2) A specially equipped cart for holding and transporting medications, equipment, and supplies needed in an emergency is known as a
A) First-aid cart
B) Go-cart
C) Crash cart
D) Code blue cart
Q3) What is the name of the type of fracture in which the broken ends of the bone are forcefully jammed together?
A) Transverse
B) Greenstick
C) Impacted
D) Closed
Q4) Describe basic principles of first aid
Q5) What is another name for a stroke?
A) Paraplegia
B) Transient ischemia
C) Coronary artery disease
D) Cerebrovascular accident
Q6) Medical Office Clinical Procedures
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Chapter 36: The Medical Record
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Sample Questions
Q1) An expansion of the chief complaint is known as the A) Review of systems
B) Present illness
C) Progress report
D) Provisional diagnosis
Q2) A consent to treatment form is required for
A) Tuberculin skin testing
B) Sebaceous cyst removal
C) Ear irrigation
D) Blood pressure measurement
Q3) The purpose of HIPAA is to
A) Reduce exposure of patients to bloodborne pathogens
B) Provide patients with more control over the use and disclosure of their health information
C) Prevent the patient's records from being copied
D) Encourage the patient to become more involved in preventive health care
Q4) Identify types of records common to the health care setting
Q5) Medical Office Clinical Procedures:
Q6) Differentiate between subjective and objective information
Q7) Identify systems for organizing medical records
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Chapter 37: Patient Reception
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Sample Questions
Q1) How does the medical assistant verify that a patient's insurance will cover a procedure that will be done in the office?
A) Call the insurance carrier.
B) Call the patient's employer.
C) Make a photocopy of the patient's insurance card and keep it in the file.
D) Call the subscriber of the insurance plan.
Q2) Basic Keyboarding/Computer Concepts
Q3) Every patient must be given a written copy of the office's privacy statement.
A)True
B)False
Q4) Medical Office Business Procedures/Management
Q5) Discuss quality control issues related to handling microbiological specimens
Q6) Which of the following forms are usually filled out by the patient before the patient sees the physician?
A) Physical examination form
B) Patient history form
C) Laboratory request form
D) X-ray request form
Q7) Identify techniques for overcoming communication barriers
Q8) Discuss pros and cons of various filing methods
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Chapter 38: Medical Office Computerization
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Sample Questions
Q1) What type of computer is used most often in a medical office?
A) Supercomputer
B) Microcomputer
C) Mainframe computer
D) Laptop computer
Q2) A word processing program can be used to perform which of the following?
A) Enter text
B) Edit text
C) Format text
D) All of the above
Q3) What is the main function of the CPU?
A) It stores information while the computer is operating.
B) It executes instructions to operate the computer.
C) It provide a way for all parts of the computer to communicate with each other.
D) It supplies electric power to run the computer.
E) All of the above.
Q4) Identify principles of body mechanics and ergonomics
Q5) Basic Keyboarding/Computer Concepts
Q6) Discuss principles of using Electronic Medical Record (EMR)
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Chapter 39: Telephone Techniques
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Sample Questions
Q1) Discuss legal scope of practice for medical assistants
Q2) Organize technical information and summaries
Q3) Which of the following calls is put through immediately to the doctor, even if the doctor is with a patient?
A) A laboratory reporting negative results
B) Another doctor to whom a referral was made
C) An angry patient who insists on speaking to the doctor
D) A caller who says that she will only speak with the physician
Q4) Most offices have a guide with screening questions to assist medical assistants with telephone calls related to urgent or emergency conditions.
A)True
B)False
Q5) Identify techniques for overcoming communication barriers
Q6) Identify time management principles
Q7) Discuss applications of electronic technology in effective communication
Q8) Recognize communication barriers
Q9) Explore issue of confidentiality as it applies to the medical assistant
Q11) Medical Office Business Procedures/Management Page 42
Q10) Discuss the role of assertiveness in effective professional communication
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Chapter 40: Scheduling Appointments
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Sample Questions
Q1) If a patient with managed care insurance must be referred to a specialist physician, what is the responsibility of the primary care physician's office?
A) Nothing; the patient just makes an appointment with the specialist.
B) To make the appointment with the specialist.
C) To submit a referral form the managed care organization and obtain preauthorization for the referral.
D) To notify the specialist so that the specialist's office can obtain preauthorization for a patient appointment.
Q2) Which of the following diagnostic tests is usually included in preadmission testing before any surgery?
A) Ultrasound of the operative area
B) Magnetic resonance imaging (MRI)
C) Electroencephalogram (EEG)
D) Electrocardiogram (ECG)
E) All of the above
Q3) Medical Law and Ethics
Q4) Describe procedures for implementing both managed care and insurance plans
Q5) Medical Office Business Procedures/Management
Q6) Recognize office policies and protocols for handling appointments
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Chapter 41: Medical Records Management
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Sample Questions
Q1) Which of the following is an indirect method of filing?
A) Subject
B) Numeric
C) Chronologic
D) Alphabetic
Q2) Why are inactive records removed from the active file area in most offices?
A) To avoid confusion between active and inactive files
B) To create more space for the records of new patients
C) Because they are no longer necessary for billing
D) To protect them from constant wear and handling
Q3) Identify types of records common to the healthcare setting
Q4) Identify systems for organizing medical records
Q5) Which of the following should be avoided in a storage area for inactive medical records?
A) Relative humidity between 48% and 52%
B) Keeping lights off unless someone is actually present in the storage area
C) Dust and exposure to insects
D) Secondary aisles that are only 3 feet wide
E) All of the above
Q6) Discuss applications of electronic technology in effective communication
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Chapter 42: Written Communications
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Sample Questions
Q1) Which of the following is NOT a function of a fax cover sheet?
A) It provides instructions to the fax machine.
B) It protects patient confidentiality and privacy.
C) It may contain instructions about what to do if the fax is received in error.
D) It informs the recipient of the name and telephone/fax number of the sender.
Q2) A comma is used to set off introductory elements such as a prepositional phrase or dependent clause.
A)True
B)False
Q3) What proofreader's mark is used to indicate that a period should be added?
A) A circle around a period
B) An arrow above a period
C) A slash followed by a period
D) A left bracket around a period
Q4) Where is the date line placed in the full block letter style?
A) Left-justified
B) Right-justified
C) On a tab at the center
D) On a tab to the right of the center
Q5) Discuss applications of electronic technology in effective communication
Page 46
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Chapter 43: Mail
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Sample Questions
Q1) Medical Office Business Procedures/Management
Q2) A letter mailed in a square envelope requires more postage than a letter mailed in a #10 envelope even if it weighs the same amount.
A)True
B)False
Q3) Which of the following may pose a safety hazard when using a postage meter?
A) Wearing hair pulled back from the face
B) Unplugging the meter before clearing a paper jam
C) Keeping everything from covering the ventilation slots
D) Touching one of the moving parts while the machine is operating
Q4) If the office uses stamps for mailings, what is the most efficient way to calculate postage?
A) Weigh items on a postal scale and then look up postage at the USPS Web site.
B) Use an online mailing service, because it is not necessary to weigh items for mailing.
C) Place one first-class stamp on letters of two pages or less and bring other items to the post office.
D) Place two first-class stamps on all letters, and set packages aside for a weekly trip to the post office.
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Chapter 44: Managing Practice Finances
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Sample Questions
Q1) Discuss precautions for accepting checks
Q2) How are items recorded on the day sheet (daily journal)?
A) In the order that transactions occur.
B) In alphabetic order by patient account.
C) It depends on the procedure used by the office.
D) By patient account number, lowest number first.
Q3) When the medical assistant prepares the deposit slip, which of the following information for each check should be entered on the deposit itemization record?
A) MICR
B) ABA number
C) Name of each check writer
D) Checking account number
Q4) The cash disbursements journal usually contains columns to track expenses by categories.
A)True
B)False
Q5) Describe banking procedures
Q6) Differentiate between accounts payable and accounts receivable
Q7) Differentiate between bookkeeping and accounting
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Chapter 45: Medical Coding
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Sample Questions
Q1) If a diagnosis is listed by the physician as "wedge compression fracture of the fifth lumbar vertebra," which word should be referenced in the alphabetic index of the ICD-10 manual?
A) Wedge
B) Lumbar
C) Fracture
D) Compression
Q2) Medical Office Business Procedures/Management
Q3) For which reason are procedure codes NOT used?
A) To set fees
B) To identify and/or justify medical services a patient received
C) To collect statistics about frequency and effectiveness of procedures
D) To determine how frequently certain diseases occur in the population
Q4) HCPCS Level I codes include the current CPT codes.
A)True
B)False
Q5) When coding the diagnosis "tachycardia, R/O angina pectoris," the medical assistant should look up the code in the index under "angina."
A)True
B)False
49
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Chapter 46: Medical Insurance
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Sample Questions
Q1) Which federal insurance plan provides for services for the elderly and disabled?
A) Medicare
B) Medicaid
C) TRICARE
D) CHAMPVA
Q2) Which type of insurance plan usually requires the patient to pay a higher percentage of out-of-network services?
A) Network HMO
B) Preferred provider organization
C) Exclusive provider organization
D) Independent physicians association
Q3) With which of the following things having to do with each insurance plan accepted by the medical office need the medical assistant NOT be familiar?
A) The procedure to request a referral to a specialist
B) The specific procedures covered by each patient's insurance
C) The laboratories where patients may have laboratory tests performed
D) The medical facilities where patients may have procedures or diagnostic tests done
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Chapter 47: Billing and Collections
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Sample Questions
Q1) What is the term used for the outstanding amount owed on a bill?
A) Balance due
B) Balance billing
C) Patient balance
D) Payment on account
Q2) The medical office may agree to treat a patient who has declared bankruptcy, but it will probably require the patient to pay in full for any new services at the time the services are provided.
A)True
B)False
Q3) For which of the following do banks usually NOT charge an extra fee?
A) Not sufficient check (NSF check)
B) Use of overdraft protection
C) Stopping payment on a check
D) A refund check written to a patient
Q4) Even if a patient's account is being paid by capitation, a billing record is usually kept for that patient.
A)True
B)False
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Chapter 48: The Medical Assistant As Office Manager
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Sample Questions
Q1) What items in the medical office should have labels or be color-coded for safety reasons?
A) Flammable gases
B) Plastic biohazard bags
C) Rigid biohazard waste containers
D) Refrigerators containing biohazardous materials
E) All of the above
Q2) W-2 form
A) Employees withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked
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Chapter 49: Emergency Protective Practices for the Medical Office
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Sample Questions
Q1) Which of the following symptoms may occur following a disaster or serious emergency?
A) Irritability
B) Nightmares
C) Fatigue
D) Depression
E) All of the above
Q2) What is the term for the psychiatric condition that may develop after a catastrophic life disturbance?
A) Borderline personality disorder
B) Bipolar disorder
C) Post-Traumatic Stress Disorder
D) Autism
Q3) Which of the following are required in the Emergency Action Plan required by OSHA?
A) Means of reporting fires and other emergencies
B) Evacuation procedures and emergency escape route
C) A way to account for all employees after evacuation
D) Description of rescue and medical duties
E) All of the above
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Chapter 50: Obtaining Employment
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Sample Questions
Q1) When interviewing for a position as a medical assistant, an applicant should focus primarily on describing his or her clinical and administrative skills and try to give an impression of being "all business."
A)True
B)False
Q2) What information is not included on a résumé?
A) Education
B) Work history
C) Marital status
D) Name, address, and telephone number
Q3) Which of the following statements would be most descriptive when describing job responsibilities on a résumé?
A) Was a team player
B) Assisted the manager as required
C) Worked well with other employees
D) Sorted and opened mail in a 10-person office
Q4) If possible, it is best to limit a résumé to a single page.
A)True
B)False
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