Manufacturing Management
Final Test Solutions
Course Introduction
Manufacturing Management explores the principles and practices involved in the efficient production of goods and services. This course covers topics such as production planning and control, operations strategy, inventory management, quality assurance, lean manufacturing, and supply chain coordination. Students will learn to analyze manufacturing systems, identify areas for improvement, and apply modern management techniques to optimize productivity, minimize costs, and enhance product quality. Through case studies and real-world examples, the course aims to develop the skills necessary to manage manufacturing operations effectively in a competitive and dynamic industrial environment.
Recommended Textbook Operations and Supply Management 12th Edition by F. Robert Jacobs
Available Study Resources on Quizplus
26 Chapters
1715 Verified Questions
1715 Flashcards
Source URL: https://quizplus.com/study-set/3023
Page 2
Chapter 1: Introduction to the Field
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/60109
Sample Questions
Q1) What is the process called that uses resources to convert inputs into some desired output?
Answer: Transformation process
Q2) One of the current issues of operations and supply management is optimizing global supplier,production and distribution networks.
A)True
B)False
Answer: True
Q3) Just-in-time manufacturing (JIT)is applicable only for small-scale manufacturing operations and can be used to eliminate production defects.
A)True
B)False
Answer: False
Q4) A transformation process uses resources to convert inputs into some desired output.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Operations and Supply Strategy
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/60108
Sample Questions
Q1) An operations and supply strategy involves decisions that relate to the design of a process and the infrastructure needed to support the process.
A)True
B)False
Answer: True
Q2) Operations and supply strategy must be linked horizontally to the customer and vertically to other parts of the enterprise.
A)True
B)False
Answer: False
Q3) In developing an operations and supply strategy,which of the following would be an important product-specific criteria to consider?
A)Technical liaison
B)Product life cycle
C)Union status of workforce
D)Production lot-size
E)Total quality management
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Project Management
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/60106
Sample Questions
Q1) In calculating the probabilities in a CPM analysis the desired time is determined by calculating the expected time for the project as a whole.
A)True
B)False
Answer: False
Q2) CPM is an abbreviation for Critical Path Method.
A)True
B)False
Answer: True
Q3) You have just been assigned to oversee a series of projects.Functional areas will loan you personnel for each project and separate project managers will be responsible for separate projects.These project managers will report to you.Which project management structure is being used?
A)Pure Project
B)Task force
C)Matrix Project
D)Functional Project
E)PERT
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Product and Service Design
Available Study Resources on Quizplus for this Chatper
53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/60105
Sample Questions
Q1) Manufacturing defines target customers during "Phase 0: Planning" of the generic product development process.
A)True
B)False
Q2) Economic analysis of product development projects is useful in which of the following circumstances:
A)Factory location
B)Distribution decisions
C)Go/no-go milestones
D)Demand estimation
E)Pricing
Q3) Similarity of projects allows for a streamlined and highly structured development process in which variant of the generic product development process?
A)Technology-push products
B)Customized products
C)Complex systems
D)Quick-build products
E)Process-intensive products
Q4) What are the six phases of the generic product development process?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Strategic Capacity Management
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/60104
Sample Questions
Q1) When evaluating capacity,managers need to consider both resource inputs and product outputs.
A)True
B)False
Q2) Capacity flexibility means having the ability to rapidly increase or decrease production levels or to shift production capacity quickly from one product or service to another.
A)True
B)False
Q3) The probability of each occurrence at a decision tree chance node is the reciprocal of the number of possibilities at the chance node.
A)True
B)False
Q4) The frequency of additions to productive capacity should balance the costs of upgrading too frequently and the costs of upgrading too infrequently.
A)True
B)False
Q5) What is a capacity cushion and why would a firm have one?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Process Analysis
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/60102
Sample Questions
Q1) A bottleneck occurs when a stage in a production process is starving.
A)True
B)False
Q2) Process velocity is the ratio of the total throughput time to the value added time.
A)True
B)False
Q3) Utilization of a production process is the ratio of output to input.
A)True
B)False
Q4) Make-to-stock production processes can easily handle requests for customized product features.
A)True
B)False
Q5) Buffering in a production process refers to a storage area between stages of production activity where output of a stage is placed prior to being used in a "downstream" stage.
A)True
B)False
Q6) What is the ratio of output to input called?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Manufacturing Processes
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/60100
Sample Questions
Q1) The choice of which process structure to select is generally a function of the volume requirements for the product.
A)True
B)False
Q2) Assume that you are offered a new piece of equipment for $10,000.The equipment will produce 10,000 units per year with a margin of $6.00 per unit.Demand for the product being produced has been 2,000 units per year.Your current equipment is fully depreciated and can produce the 2,000 units per year at but at a margin of only $4.00 per unit.Under what conditions should you purchase the new equipment?
Q3) The major difference between the project and the assembly line categories of process flow structures is which of the following?
A)The size of the product
B)Discrete parts moving from workstation to workstation
C)Highly specialized equipment
D)Being a Virtual Factory
E)The product's volume and standardization
Q4) Give an example of a project layout?
Q5) Differentiate between a workcenter and a manufacturing cell?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Service Processes
Available Study Resources on Quizplus for this Chatper
59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/60099
Sample Questions
Q1) A characteristic of a well designed service system is that it manages the evidence of service quality in such a way that customers are aware of the value of the service provided.
A)True
B)False
Q2) "Combine the pain" is an application of behavioral science to service encounters.It means that,when something is going wrong for a group of customers it is better to totally enrage one or a very few customers rather than slightly annoying a large number of customers.
A)True
B)False
Q3) Service guarantees can be used at the service design stage to focus the firm's delivery system on the things it must do well to satisfy the customer.
A)True
B)False
Q4) The work process involved in providing the service must involve the physical presence of the customer in the system.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Six Sigma Quality
Available Study Resources on Quizplus for this Chatper
83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/60097
Sample Questions
Q1) Kaizen is a term used when perfect quality levels have been attained.
A)True
B)False
Q2) An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.
A)True
B)False
Q3) One SPC tool used in total quality management is the run chart.
A)True
B)False
Q4) What is the difference between the concepts of design quality and conformance quality?
Q5) Which of the following are eligible companies to be considered for the Baldrige award?
A)Auditing firms
B)Offshore suppliers to U.S.companies
C)Firms operating only outside the U.S.
D)State Government agencies
E)None of the above
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Supply-Chain Strategy
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/60095
Sample Questions
Q1) Retailers who stock up during promotion periods where the prices of goods are reduced are doing backward buying.
A)True
B)False
Q2) It is not unusual for a service supply chain to be unidirectional which contrasts with the more typical bidirectional manufacturing supply chain.
A)True
B)False
Q3) A stable supply process is where the manufacturing process and the underlying technology are mature and the supply base is well established.
A)True
B)False
Q4) Which is the most challenging kind of supply chain to manage according to Hau Lee?
A)Agile supply chain
B)Efficient supply chain
C)Risk-hedging supply chain
D)Erratic supply chain
E)Responsive supply chain
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Logistics and Facility Location
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/60094
Sample Questions
Q1) In facility location decision-making the factor-rating system is based on linear programming.
A)True
B)False
Q2) Quality of life in a host community is not a major factor in making the facility location decision.
A)True
B)False
Q3) Name four methods of quantitative analysis that are useful in making the facility location decision.
Q4) As a facility location consultant,how would you advise a client wanting to locate a retail service facility differently than a client wanting to locate an on-line stock trading operation?
Q5) Facility location analysis considers the competitive imperative of a favorable business climate as indicated by the presence of other companies in the same industry. A)True
B)False
Q6) Name the transportation modes discussed in the textbook.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Lean Manufacturing
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/60093
Sample Questions
Q1) Lean production replaced JIT in the 1990s because JIT did not address the problem of reducing waste.
A)True
B)False
Q2) Which one of the following concepts is not involved when implementing total quality control?
A)Workers being given responsibility
B)Enforce compliance
C)Fail-safe methods
D)Automatic inspection
E)Level schedule the factory
Q3) Lean production is a management philosophy and a pull system throughout the plant.
A)True
B)False
Q4) One of the many JIT techniques that have been successfully applied in service firms is the upgrading of quality.
A)True
B)False
Q5) Explain why lean manufacturing requires a stable demand environment.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Operations Consulting Reengineering
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/60092
Sample Questions
Q1) In a rapid plant assessment tour a study team of consultants can determine the "leanness" of a plant in 30 minutes.
A)True
B)False
Q2) SWOT stands for Strengths,Weaknesses,Opportunities and Threats.
A)True
B)False
Q3) It is expected that an operations consultant would be familiar with which of the following statistical process control tools?
A)Linear programming
B)Information technologies
C)Run charts
D)Core competencies
E)Waiting line theory
Q4) A key use of a customer survey used in operations consulting phase of problem definition is customer loyalty analysis.
A)True
B)False
Q5) What is the most common method for improving efficiency in consulting firms?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Enterprise Resource Planning Systems
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/60091
Sample Questions
Q1) Orders taken over the internet pose a threat to data integrity in an ERP system.
A)True
B)False
Q2) The SAP financial accounting modules do not include which of the following?
A)Accounts payable
B)General ledger
C)Capital investments
D)Accounts receivable
E)Payroll
Q3) The SAP human resources modules do not include which of the following?
A)Retirement plan funds administration
B)Travel expense accounting
C)Workforce planning
D)Payroll
E)Time management
Q4) What are the three tiers in the SAP Client/Server configuration?
Q5) If SAP users wanted to build their own Internet applications on top of those provided by SAP they could use a product known as what?
Q6) Name the six components of the SAP AG's R/3 operations module?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Q7) Name the three major areas into which the SAP R3 financials segment is divided?
Chapter 15: Demand Management and Forecasting
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/60090
Sample Questions
Q1) Which of the following forecasting methodologies is considered a causal forecasting technique?
A)Box Jenkins Technique
B)Weighted moving average
C)Leading indicators
D)Historical analogy
E)Focus forecasting
Q2) In exponential smoothing,it is desirable to use a higher smoothing constant when forecasting demand for a product experiencing high growth.
A)True
B)False
Q3) In the weighted moving average forecasting model the weights must add up to one times the number of data points.
A)True
B)False
Q4) A tracking signal (TS)can be calculated using the arithmetic sum of forecast deviations divided by the MAD.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Aggregate Sales and Operations Planning
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/60089
Sample Questions
Q1) The increasing complexity of modern operations management has made simple cut-and-try charting and graphical methods formerly used to develop aggregate operations plans impractical and obsolete.
A)True
B)False
Q2) The aggregate operations planning variable "inventory on hand" refers to the balance of unused inventory carried over from the previous time period.
A)True
B)False
Q3) Which of the following costs are relevant to aggregate operations planning?
A)Sunk costs
B)Transaction costs
C)Backordering costs
D)Legal costs
E)Fixed costs
Q4) The essence of yield management is the ability to manage supply.
A)True
B)False
Q5) Describe the aggregate sales and operations planning process?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Inventory Control
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60088
Sample Questions
Q1) Some inventory situations involve placing orders to cover only one demand period or to cover short-lived items at frequent intervals.
A)True
B)False
Q2) Which of the following is the symbol for the cost of placing an order in the fixed-order quantity inventory model?
A)C
B)TC
C)H
D)Q
E)S
Q3) Fixed-time period inventory models generate order quantities that vary from time period to time period,depending on the usage rate.
A)True
B)False
Q4) Shortage costs are precise and easy to measure.
A)True
B)False
Q5) What are the five purposes of inventory?
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Material Requirements Planning
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/60087
Sample Questions
Q1) The least total cost method (LTC)lot-sizing technique calculates the order quantity by comparing the carrying cost and the setup (or ordering)costs for various lot sizes and then selects the lot in which these are most nearly equal.
A)True
B)False
Q2) "Projected available balance" is a term referring to unsold finished goods inventory.
A)True
B)False
Q3) Lot-for-lot (L4L)is the most common lot sizing technique.
A)True
B)False
Q4) All firms maintain bill of materials (BOM)files,which are simply a sequencing of everything that goes into a final product.
A)True
B)False
Q5) In MRP,how is demand information for a Level 0 (zero)item derived?
Q6) What is the name given to the manufacturing software that combines MRP and JIT logic?
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Scheduling
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/60086
Sample Questions
Q1) What is the difference between finite and infinite loading?
Q2) Scheduling hourly work times using the "first hour principle" insures that no excess labor will be used during the work shift.
A)True
B)False
Q3) When work has been scheduled in a shop that does not have sufficient resources to complete the schedule on time,the system that generated the schedule is called which of the following?
A)Infinite loading
B)Machine-limited
C)Finite loading
D)Labor-limited
E)Constrained
Q4) A shop-floor control system is a system that uses data from the shop floor as well as data processing files to maintain and communicate status information on shop orders and work centers.
A)True
B)False
Q5) What is dispatching?
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Constraint Management
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/60084
Sample Questions
Q1) Which of the following is one of Dr.Eli Goldratt's rules of production scheduling for optimized production technology?
A)If you lose an hour at a bottleneck it is better than making scrap
B)Do not balance capacity,balance the flow
C)Do not allow bottlenecks to govern the flow of the line
D)An hour saved at a bottleneck operation is a mirage
E)A the amount in a process batch should be fixed when the batch is begun and not changed over time or along its route
Q2) In Goldratt's approach to project management,what is the longest set of sequential tasks called?
Q3) Which of the following is a "focusing step" of Dr.Eli Goldratt's theory of constraints?
A)Reduce system constraints
B)Reinforce system constraints
C)Support system constraints
D)If you have no system constraints,make some
E)Identify system constraints
Q4) Name the five kinds of time that make up production cycle time according to Dr.Eli Goldratt's theory of constraints.
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Linear Programming Using the Excel Solver
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/60107
Sample Questions
Q1) Which of the following is an essential condition in a situation for linear programming to be useful?
A)Nonlinear constraints
B)Bottlenecks in the objective function
C)Homogeneity
D)Uncertainty
E)Competing objectives
Q2) Formulate and solve the following linear program.A firm wants to determine how many units of each of two products (products X and Y)they should produce in order to make the most money.The profit from making a unit of product X is $100 and the profit from making a unit of product Y is $80.Although the firm can readily sell any amount of either product,it is limited by its total labor hours and total machine hours available.The total labor hours per week are 800.Product X takes 4 hours of labor per unit and Product Y takes 2 hours of labor per unit.The total machine hours available are 750 per week.Product X takes 1 machine hour per unit and Product Y takes 5 machine hours per unit.Write the constraints and the objective function for this problem,solve for the best mix of product X and Y and report the maximum value of the objective function?
Q3) What is a "shadow price"?
Q4) What is the shadow price of a non-binding constraint? Why is this so?
To view all questions and flashcards with answers, click on the resource link above. Page 23
Chapter 22: Learning Curves
Available Study Resources on Quizplus for this Chatper
57 Verified Questions
57 Flashcards
Source URL: https://quizplus.com/quiz/60103
Sample Questions
Q1) The unit improvement factor for a 60% learning curve at 25 units is 0.0933.The first and second timings of a person doing a job are 5 minutes and 3 minutes respectively.The learning-adjusted time estimate for the unit number 25 is 0.0933 minutes.
A)True
B)False
Q2) You have just timed a person doing a job a few times.The first time it took the person 25 minutes,the second time it took 20 minutes and the third time it took 17.55 minutes.Which learning curve unit improvement factor should you use?
A)25 percent
B)75 percent
C)80 percent
D)85 percent
E)90 percent
Q3) If a person performing a task has been achieving an 85 percent learning curve and if it took 1 minute to produce the first unit,what will be the total time to produce 1,000 units?
Q4) Why are learning curves useful in business?
Q5) What are some of the possible factors that stimulate learning?
To view all questions and flashcards with answers, click on the resource link above. Page 24
Chapter 23: Job Design Work Measurement
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/60101
Sample Questions
Q1) One of the disadvantages of adopting specialization of labor as a job design principle for labor is boredom.
A)True
B)False
Q2) Job design is defined as the function of specifying the work activities of an individual or group in an organizational setting.
A)True
B)False
Q3) If the normal time for a job is 4 minutes and the allowances for the job are 10 percent of normal time,which one of the following comes closest to the standard time for this job?
A)4 minutes
B)4 minutes,6 seconds
C)4 minutes,24 seconds
D)5 minutes,24 seconds
E)6 minutes,6 seconds
Q4) What are the four basic methods for measuring work and setting standards?
Q5) What are the four reasons that time standards are necessary as given in the text?
To view all questions and flashcards with answers, click on the resource link above. Page 25
Chapter 24: Waiting Line Analysis
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/60098
Sample Questions
Q1) Which of the following is not a suggestion for managing queues presented in the textbook?
A)Try to divert your customer's attention when waiting
B)Segment the customers
C)Encourage customers to come during the slack periods
D)Train your people to be friendly
E)Periodically close the service channel to temporarily disperse the line
Q2) Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system Line Structure?
A)Single channel,single phase
B)Single channel,multiphase
C)Multichannel,single phase
D)Multichannel,multiphase
E)None of the above
Q3) Which following queue discipline is discussed in the textbook?
A)Emergencies first
B)Garner-Whitten formula
C)Newest customer first
D)Patient customers last
E)None of the above
To view all questions and flashcards with answers, click on the resource link above. Page 26
Chapter 25: Process Capability and Spc
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/60096
Sample Questions
Q1) You have 75 total defects from 100 different samples of 15.What is p?
Q2) You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent and the average of the sample means is 20.What is your LCL?
Q3) A quality control chart has upper and lower control limits expressed as lines on a chart.As long as the sample values fall between these two lines there is no need to investigate process behavior.
A)True
B)False
Q4) The probability associated with rejecting a high quality lot is denoted in acceptance sampling with the Greek letter alpha.
A)True
B)False
Q5) Explain the difference between producer's risk and consumer's risk in acceptance sampling.
Q6) You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99.7 percent and the average of the sample means is 24.What is your UCL?
To view all questions and flashcards with answers, click on the resource link above. Page 27
Chapter 26: Simulation
Available Study Resources on Quizplus for this Chatper
54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/60085
Sample Questions
Q1) Which of the following are viewed as advantages of simulation in operations management decision making?
A)A simulation can be used in training courses as though it were a game
B)A significant amount of computer time can be utilized running simulations
C)The technique of simulation requires innovation as it lacks a standardized approach
D)Simulation may be equally precise but less accurate than a mathematical analysis
E)Simulations are inexpensive and easy to set up and run
Q2) Run length and run time are the same thing.
A)True
B)False
Q3) Being user-friendly and easy to understand typically means that the simulation produces less accurate results.
A)True
B)False
Q4) What are two ways that time is incremented in simulation models?
Q5) What is the role of judgment in simulation?
Q6) What is the most common approach to determining the appropriate run length of a simulation?
To view all questions and flashcards with answers, click on the resource link above. Page 28