Manufacturing Management
Final Test Solutions
Course Introduction
Manufacturing Management explores the principles and practices involved in efficiently overseeing production processes within manufacturing organizations. The course covers topics such as production planning and control, inventory management, quality assurance, supply chain logistics, process optimization, and facility layout. Through case studies and real-world examples, students develop an understanding of how to balance productivity, cost, quality, and flexibility in manufacturing operations. The course also addresses the impact of emerging technologies and global trends on manufacturing strategies, preparing students to tackle contemporary challenges in the field.
Recommended Textbook
Managing Quality Integrating the Supply Chain 5th Edition by S. Thomas Foster
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15 Chapters
1374 Verified Questions
1374 Flashcards
Source URL: https://quizplus.com/study-set/1266
Page 2
Chapter 1: Differing Perspectives on Quality
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/24990
Sample Questions
Q1) ________ include customer support and focusing on delivery reliability.
A) Inbound logistics
B) Downstream activities
C) Core process activities
D) Upstream activities
E) Outbound logistics
Answer: B
Q2) ________ include all of those activities involving interaction with suppliers.
A) Inbound logistics
B) Core process activities
C) Outbound logistics
D) Upstream activities
E) Downstream activities
Answer: D
Q3) The core values of an organization refer to guiding operating principles that simplify decision making in that organization.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Quality Theory
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/24991
Sample Questions
Q1) Explain the Taguchi concept of robust design.
Answer: The Taguchi concept of robust design states that products and services should be designed so that they are inherently defect-free and of high quality. Taguchi devised a three-stage process that achieves robust design through what he terms concept design, parameter design, and tolerance design.
Q2) What is the primary contribution of Armand Feigenbaum?
A) the concept of benchmarking
B) his assertion that the entire organization should be involved in improving quality
C) the zero-defects approach to quality improvement
D) his emphasis on total involvement of the operating employees in improving quality
E) the quality loss function and the concept of robust design
Answer: B
Q3) Strategic planning is at the core of quality management. A)True
B)False
Answer: False
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Chapter 3: Global Supply Chain Quality and International Quality Standards
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) ________ means that all levels of management and workers are actively involved in quality.
A) Vertical deployment
B) Cross-functional deployment
C) Horizontal deployment
D) Multi-level deployment
E) Parallel deployment
Answer: A
Q2) With respect to the five S's, neatness that is achieved by straightening offices and work areas is called ________.
A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke
Answer: B
Q3) The Baldrige Award is restricted to firms in the manufacturing sector.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Strategic Quality Planning
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) A leader with coercive power grants raises and promotions to employees.
A)True
B)False
Q2) Which of the following is a planning skill exhibited by a leader?
A) developing competence
B) structuring
C) risk taking
D) identifying opportunities
E) assertiveness
Q3) Using the law of diminishing marginal returns, quality costs can be modeled to show the trade-offs between these costs. This trade-off model is called the ________.
A) order-winning criterion
B) supply chain model
C) PAF paradigm
D) forced-choice model
E) Lundvall-Juran model
Q4) Explain the Hoshin planning process.
Q5) Give reasons why the effects of quality on business results are mixed.
Q6) Explain quality as a core competency.
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Chapter 5: The Voice of the Customer
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Knowledge management involves managing the mountain of information generated by Web site usage in a way to improve marketing to key customers.
A)True
B)False
Q2) The gap refers to the differences between desired levels of performance and actual levels of performance.
A)True
B)False
Q3) ________ validity refers to the use of certain terms and whether terms really measure what it is we want to measure.
A) Criterion
B) Conformance
C) Content
D) Control
E) Construct
Q4) What is gap analysis?
Q5) Focus groups draw individuals with similar characteristics or demographics.
A)True
B)False
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Chapter 6: The Voice of the Market
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) To begin the management process, a strategy statement outlining the goals and strategies to be used is developed.
A)True
B)False
Q2) Productivity ratios are useful in measuring the extent to which a firm effectively utilizes the scarce resources that are available to the firm.
A)True
B)False
Q3) Make-Do, a national automotive painting service, paints cars for $199. Their work standard for such a job is $20.00 for labor and $30.00 for paint. They consume $10 worth of supplies and $3 of energy during their service. What is their total factor productivity?
A) 3.16
B) 9.95
C) 5.83
D) 13.6
E) 18.24
Q4) How is a scrap efficiency ratio calculated?
Q5) Explain the process of managing the benchmarking effort.
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Chapter 7: Quality and Innovation in Product and Process Design
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) The life-cycle approach to product design has led to practices known as ________.
A) design for aesthetics, design for performance, and design for quality
B) design for ease of manufacture, design for optimal pricing, and design for quality
C) design for cost containment, design for quality, and design for conformance
D) design for reuse, design for disassembly, and design for remanufacture
E) design for reliability, design for dependability, and design for conformance
Q2) The ________ stage of the product development process often requires the design of after-sales processes such as maintenance, warranties, and repair processes that occur after the customer owns the product.
A) final product definition
B) product design and evaluation
C) manufacturing system design
D) technology selection for product development
E) product marketing and supply chain preparation
Q3) The over-the-wall syndrome is demonstrated by looking at the design process sequentially.
A)True
B)False
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Chapter 8: Designing Quality Services
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Internal and external services are similar in that competitive pressures can result in the possible loss of customers.
A)True
B)False
Q2) The idea behind fail-safing is to ensure that certain errors will never occur.
A)True
B)False
Q3) Which of the following statements is true?
A) Tangible service attributes cannot be inventoried or carried in stock over long periods of time.
B) The homogeneous nature of services means that no two services are exactly the same.
C) Production and consumption of services often occur simultaneously.
D) Customers cannot exert control over the service provider to achieve customization.
E) Customers tend to be more involved in the production of goods than in the production of services.
Q4) What are the four stages of the service benefit package design process?
Q5) Explain service transaction analysis (STA).
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Chapter 9: Managing Supplier Quality in the Supply Chain
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) QS 9000 was a common standard adopted by Chrysler, General Motors, and Ford for certifying suppliers.
A)True
B)False
Q2) ________ results in the suppliers being responsible for managing inventories and keeping inventory costs low.
A) Vendor-managed inventory
B) Supplier-generated inventory
C) Service level inventory
D) Production inventory
E) Economic order inventory
Q3) For the ________ section of ISO/TS 16949, suppliers must recognize key processes and document these processes.
A) management responsibility
B) measurement, analysis, and improvement
C) product realization
D) quality management system
E) resource management
Q4) Explain the ISO/TS 16949 standard.
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Chapter 10: The Tools of Quality
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) ________ are frequency charts that are aided by the 80/20 rule.
A) Cause-and-effect diagrams
B) Control charts
C) Pareto charts
D) Histograms
E) Scatter diagrams
Q2) The tree diagram is useful to identify the steps needed to address a given problem.
A)True
B)False
Q3) ________ are data-gathering tools that can be used in forming histograms.
A) Process maps
B) Pareto charts
C) Check sheets
D) Scatter plots
E) Control charts
Q4) Define a tree diagram and describe the steps used to complete a tree diagram.
Q5) A prioritization grid is used to make decisions based on a single criterion. A)True
B)False
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Chapter 11: Statistically Based Quality Improvement for Variables
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Statistical thinking is a decision-making skill demonstrated by the ability to draw conclusions based on data.
A)True
B)False
Q2) Interlinking is useful in helping to identify causal relationships between variables.
A)True
B)False
Q3) ________ is based on the concept that all work occurs in a system of interconnected processes.
A) Statistical thinking
B) Qualitative modeling
C) Process benchmarking
D) Rational subgrouping
E) Data interlinking
Q4) In a variables control chart, five points in succession are called a process run.
A)True
B)False
Q5) What is the difference between random and nonrandom variation?
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Chapter 12: Statistically Based Quality Improvement for Attributes
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/25001
Sample Questions
Q1) Reliability models assume independence between failure events.
A)True
B)False
Q2) A unit that, as a whole, is not acceptable or does not meet performance requirements is a(n) ________.
A) defect
B) defective
C) flaw
D) mistake
E) error
Q3) The reliability model that shows that products are more likely to fail either very early in their useful life or very late in their useful life is called the ________.
A) half-moon hazard function
B) saucer-shaped hazard function
C) half-circle hazard function
D) cone-shaped hazard function
E) bathtub-shaped hazard function
Q4) State the five types of attributes.
Page 14
Q5) Describe the development and interpretation of the bathtub curve.
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Chapter 13: Six Sigma Management and Lean Tools
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The define, measure, analyze, design, and verify methodology pertains to
A) developing new processes and products
B) improving existing products and processes
C) final engineering design optimization
D) preliminary engineering design
E) customer quality metrics
Q2) Concept design is the process of examining competing technologies to produce a product.
A)True
B)False
Q3) The analyze phase of a Six Sigma project is used to select an appropriate project for improvement.
A)True
B)False
Q4) The goal with a process map is to identify the sequence of steps in a process.
A)True
B)False
Q5) What is robust design and what are the different types of design that compose it?
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Chapter 14: Managing Quality Improvement Teams and Projects
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91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/25003
Sample Questions
Q1) Perform a cost-benefit analysis with payback period calculation using the following data: Direct Costs
15 laptops-$1,850/each
A server-$2,100
Network installation-$16,500
Software-$22,500
Indirect Costs
Training-$10,000
Annualized Benefits
Increased capacity-$250,000
A) total costs are $52,950 with a payback period of 0.21 years
B) total costs are $52,950 with a payback period of 0.32 years
C) total costs are $108,250 with a payback period of 0.43 years
D) total costs are $78,850 with a payback period of 0.32 years
E) total costs are $78,850 with a payback period of 0.43 years
Q2) W. E. Deming provides a widely adopted typology of team roles.
A)True
B)False
Q3) Discuss the differences between soft costs and hard costs when evaluating projects.
Page 16
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Chapter 15: Implementing and Validating the Quality System
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) For a quality system to function effectively, employees must understand they are peripheral to that system.
A)True
B)False
Q2) The facilitator is not included in the reenergizing quality team.
A)True
B)False
Q3) What is the next step when a firm achieves benchmark or role model status?
Q4) Stage 3 of the generic process for performing self-assessment is ________.
A) categorizing the strengths and weaknesses
B) generating lists of strengths and weakness for the organization
C) evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies
D) achieving new levels of performance by filling gaps in deployment
E) investigating the sources of competitive advantage
Q5) The actions required to make the information system effective are problem identification, analysis, and corrective action.
A)True
B)False
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