Manufacturing Management
Final Exam Questions
Course Introduction
Manufacturing Management explores the principles, strategies, and practices involved in effectively planning, organizing, and controlling manufacturing operations. The course covers topics such as production planning and scheduling, quality management, lean manufacturing, inventory control, supply chain integration, and technology adoption within manufacturing environments. Students will analyze case studies, learn about key performance indicators, and discuss contemporary challenges facing manufacturers, including sustainability and globalization. By the end of the course, students will have the skills necessary to optimize production processes, improve operational efficiency, and contribute to competitive advantage in manufacturing organizations.
Recommended Textbook
Introduction to Operations and Supply Chain Management 3rd Edition by Cecil B. Bozarth
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Page 2
Chapter 1: Introduction to Operations and Supply Chain Management
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Q1) The supply chain is a network of manufacturers and service providers that work together to convert and move goods from the raw materials stage to the end user.
A)True
B)False
Answer: True
Q2) ________ is an operations activity with the purpose of designing and implementing the transformation processes that best meet the needs of the customer and firm.
Answer: Process selection
Q3) Efforts to improve cooperation among firms in the supply chain can be characterized as:
A)globalization.
B)domestic focus.
C)relationship management.
D)electronic commerce.
Answer: C
Q4) The ________ function of an organization manages the movement of physical goods throughout the supply chain.
Answer: logistics
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Chapter 2: Operations and Supply Chain Strategies
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Q1) In the internally supportive stage of business strategy alignment,management merely attempts to minimize negative potential in the operations and supply chain area.
A)True
B)False
Answer: False
Q2) If a logistics firm consistently makes deliveries within the agreed upon delivery window,they are exhibiting delivery reliability.
A)True
B)False
Answer: True
Q3) ________ are the people,policies,and organizational structure choices made by a firm.
Answer: Infrastructural elements
Q4) A major retailer wants to sell items as cheaply as possible while maintaining an attractive and enjoyable shopping atmosphere.Spending too much on ambience will raise prices and drive away shoppers but spending too little will drive shoppers away also.Clearly,the retailer is faced with a(n)________.
Answer: trade-off
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Chapter 3: Process Choice and Layout Decisions in Manufacturing and Services
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Q1) In a service process,the greater the emphasis on intangible activities is,the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.
A)True
B)False
Answer: True
Q2) Assemble-to-order occurs upstream from:
A)design.
B)material sourcing.
C)fabrication.
D)finishing.
Answer: D
Q3) Which of these manufacturing processes is most likely dictated by the physical characteristics of the product being produced?
A)job shop
B)batch
C)production line
D)continuous flow
Answer: D
Page 5
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Chapter 4: Business Processes
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Q1) The Five Whys can be used during all three phases of construction of a Pareto chart.
A)True
B)False
Q2) A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour.An appropriate measure of productivity is:
A)200 cars/hour.
B)0.6 $/car.
C)8.3 cars/$.
D)1.7 cars/$.
Q3) Mapping creates a common understanding of process activities,their results,and who performs the steps.
A)True
B)False
Q4) What is benchmarking and how do the two types differ?
Q5) Briefly describe the five core management processes that comprise Level 1 of the SCOR model.
Q6) Describe the process of root cause analysis and include in your description the tools that it uses.
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Chapter 5: Managing Quality
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Q1) A cell phone manufacturer inspects the video display on each color phone to verify that the screen can display all colors with the brilliance their customers have come to expect.Each phone is turned on,run through a self-test procedure,and classified as either acceptable or unacceptable based on test performance.Based on historical data,the manufacturer produces 0.1 percent defective displays.If they inspect 5000 phones each day for the next 10 days,what are the upper and lower control limits for their control chart if their sample mean mirrors their historical process average?
A)0.0002,0.0001
B)0.0142,0.0058
C)0.1127,0.0873
D)0.0023,0.0000
Q2) A technique used to translate customer requirements into technical requirements is:
A)quality assurance.
B)statistical quality control.
C)quality function deployment.
D)continuous improvement.
Q3) What are the seven core ideas of total quality management?
Q4) A(n)________ cost is incurred by a company to assess its quality levels
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Chapter 6: Managing Capacity
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Sample Questions
Q1) Jimbo evaluates levels of demand ranging from 100 to 2,500 students per year.Which location has the lowest cost for the greatest range of students throughout this continuum?
A)Location A
B)Location B
C)Location C
D)Location D
Q2) Which of the following is NOT an appropriate measure of capacity?
A)square yards of carpet installed per hour
B)number of cars assembled per month
C)thickness of laminate on a desktop
D)printed pages per minute
Q3) An example of a variable cost is:
A)a payment to your raw materials supplier.
B)a lease payment on a piece of equipment.
C)a mortgage payment on buildings.
D)a monthly licensing fee for a software package.
Q4) How long does each type of customer spend in the store? How long does the average customer spend in this store?
Q5) How many customers are in the Piggly Wiggly at any given time?
Page 8
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Chapter 7: S Advanced Waiting Line Theory and Simulation
Modeling
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Q1) Simulation permits the modeler to discover what might happen should certain events occur,for example,extreme levels of customer demand,equipment malfunction,etc.This type of analysis is known as ________ analysis.
Q2) What is Monte Carlo simulation and how is one conducted?
Q3) One approach to mathematical simulation that can be calculated in an Excel spreadsheet is ________.
Q4) Which of the following is characteristic of Monte Carlo simulation?
A)Results are usually not valid,but provide managers with an approximation.
B)Time compression is not possible using this technique.
C)Statistical sampling is used to create outcomes for many trials.
D)Computer packages such as Simquick and Arena can show on-screen graphics of customers moving through the system or inventory accumulation.
Q5) It is more costly to create a more realistic simulation than one that is less realistic.
A)True
B)False
Q6) Many complex waiting line situations cannot be analyzed through neatly derived formulas;in these cases,________ is the best method of analysis.
Page 9
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Chapter 8: Supply Management
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Sample Questions
Q1) In the description activity of the purchasing process,the product should be described only by brand or specification.
A)True
B)False
Q2) The second step of the purchasing process may be performed a number of ways.Perhaps the best way for standard items is ________ which is a description method that is applicable when the requirements are well understood.
Q3) The ratio of earnings to sales for a given time period is the:
A)cost of goods sold.
B)merchandise inventory.
C)profit margin.
D)return on assets.
Q4) The percentage of value of shipments that come from materials for the average manufacturer is:
A)greater than or equal to 40 and less than or equal to 49 percent.
B)greater than or equal to 50 and less than or equal to 59 percent.
C)greater than or equal to 60 and less than or equal to 69 percent.
D)greater than or equal to 70 percent.
Q5) Profit margin is the ratio of ________ to ________.
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Chapter 9: Logistics
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Q1) ________ is a form of warehousing in which smaller outgoing shipments are created from large incoming shipments.
Q2) Packaging is a logistics activity.
A)True B)False
Q3) What is a perfect order and what are five elements that might comprise such a measure?
Q4) Which of the following is an example of consolidation warehousing?
A)Large shipments from multiple suppliers are re-sorted into customized shipments to individual stores.
B)A single manufacturer takes output directly from a single manufacturing plant and sends it directly to a single customer.
C)A single manufacturer takes output from several of its manufacturing plants and combines them into one shipment to a major customer.
D)A single manufacturer holds a wide array of goods close to the source of demand.
Q5) A(n)________ uses more than one transportation mode through physical,information,and monetary flows that are as seamless as possible.
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11
Chapter 10: Forecasting
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Q1) Use a three period weighted moving average with W<sub>t</sub> = 0.7,W<sub>t-1</sub> = 0.2,and W<sub>t</sub><sub>-2</sub> = 0.1 to forecast demand for July.
A)235.2
B)195.6
C)158.8
D)180.4
Q2) The greater the randomness in the data,the ________ the value of the alpha in an exponential smoothing forecast.
Q3) Over the long run,fluctuations in demand due to seasonality are greater than those due to randomness.
A)True
B)False
Q4) Which of these quantitative techniques is a causal model?
A)linear regression
B)last period
C)exponential smoothing
D)weighted moving average
Q5) Models that predict demand based upon some independent factor(s)other than time are ________ forecasting models.
Page 12
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Chapter 11: Sales and Operations Planning Aggregate Planning
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Q1) The standard equation used by Gigi Enterprises for production planning is Production = Demand.The sales and operations planner is probably using:
A)a mixed production approach.
B)a level production approach.
C)a chase production approach.
D)a bottom-up planning approach.
Q2) Within the context of the planning cycle,the planning that takes place at the highest levels of the firm is called:
A)strategic planning.
B)operational planning.
C)tactical planning.
D)detailed planning and control.
Q3) A(n)________ limits our ability to increase profits or cut costs by reducing the set of possible solutions in an optimization model.
Q4) There are three phases to sales and operations planning implementation.The first phase,during which employees are trained,information systems implemented,and ideal products are identified for initial efforts is called ________.
Q5) How can and why should a firm link S&OP throughout the supply chain?
Page 13
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Chapter 12: Managing Inventory Throughout the Supply Chain
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Q1) What amount should I order and when should I order it if I want only a 1% chance of running out of food for my babies?
Q2) Which of these conditions is NOT necessary for the economic order quantity model to be valid?
A)The item has a constant demand.
B)The item has a constant lead time.
C)The item has a constant price.
D)The item has a constant safety stock.
Q3) Which of these conditions is likely to cause a decrease in the probability of a stockout?
A)higher lead time variance
B)lower lead time
C)higher demand level variance
D)lower service level
Q4) Extra inventory that is held to protect against uncertainties in either demand or lead time is called ________.
Q5) In a single period system,the target ________ is the balancing point between shortage costs and excess costs.
Q6) Describe any four types of inventory and the drivers that spur their need.
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Chapter 13: Managing Production Across the Supply Chain
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Q1) Which of these actions would tend to make an MRP system less nervous?
A)using the same component,such as a fastener,at multiple levels throughout the product structure tree
B)eliminating lot size requirements wherever possible
C)increasing the number of levels in a product structure tree
D)increasing the minimum order quantities only at the highest level of a bill or materials
Q2) The planning technique that uses the master production schedule to monitor key resource requirements is:
A)rough-cut capacity planning.
B)horizon planning.
C)resource planning.
D)handfield planning.
Q3) The longer the production and supplier lead times,the ________ the MRP record's ________ should be.
Q4) The process of ________ occurs when a planner works backwards from the master production schedule and the product structure tree to determine when all parts and subassemblies must be ordered and assembled in order to meet MPS due dates.
Q5) What are three advantages of using an MRP system?
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Chapter 14: S Supply Chain Information Systems
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Q1) Logistics information systems that support tactical planning efforts by allocating fixed logistics capacity in the best possible way given business requirements are known as:
A)decision support systems.
B)network design applications.
C)warehouse management and transportation execution systems.
D)warehouse and transportation planning systems.
Q2) Which of the following statements regarding enterprise resource planning systems is NOT correct?
A)Most companies using ERP use their system to serve all of the information requirements.
B)The primary advantage of ERP systems is that they pull together all of the classic business functions into a single,tightly integrated package.
C)All of the business functions running from an ERP system use a common database.
D)Making ERP systems integrate with other applications in a business presents a significant technological challenge.
Q3) Long-term strategic questions such as facility location and sizing are addressed by
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16
Chapter 15: Jitlean Production
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Q1) A reduction in inventory levels forces a company to improve manufacturing practices.
A)True
B)False
Q2) One recent development in Lean thinking is the combination of Lean and Six Sigma into Lean Six Sigma,which combines the rigor of statistical analysis and DMAIC approach with Lean's focus on waste reduction.
A)True
B)False
Q3) Scrap or rework are examples of the JIT waste recognized as:
A)defects.
B)inappropriate processing.
C)unnecessary motion.
D)waiting.
Q4) Transportation is waste according to the Lean philosophy.
A)True
B)False
Q5) The number of kanbans in a production system is inversely related to the
Page 17
Q6) The eighth waste added to Ohno's list of seven wastes is ________.
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Chapter 16: Managing Projects
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Q1) The earliest finish time of an activity is always later than its latest start time.
A)True
B)False
Q2) Performance or time targets for each major group of activities in a project are set during the planning phase of a project.
A)True
B)False
Q3) A performance or time target for each major group of activities in a project is a(n)________.
Q4) Activities on the critical path may have positive or negative slack as long as the overall slack time of the critical path is zero.
A)True
B)False
Q5) What are the phases of a project and the activities within each?
Q6) The longest path in a network from the start of a project to the end of a project is ________.
Q7) Discuss the recent business trends that have increased the attention and interest in project management skills.
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Chapter 17: Developing Products and Services
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Q1) The roof of the quality function deployment house of quality displays synergies among the ________.
Q2) A modular architecture probably improves:
A)design for Six Sigma and design for the environment.
B)design for manufacturability and design for maintainability.
C)design for maintainability and design for the environment.
D)design for Six Sigma and design for manufacturability.
Q3) The relationship between product functionality and product cost is quantified as ________.
Q4) A consideration to create products and services that are easy to make is:
A)DFE.
B)CAM.
C)QFD.
D)DFM.
Q5) In the launch phase of product development it is typically the marketing department's responsibility to fill the downstream supply chain.
A)True
B)False
Q6) What is value analysis and how is it typically conducted?
Page 19
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