Manufacturing Management
Final Exam
Course Introduction
Manufacturing Management is a comprehensive course that explores the principles and practices involved in the effective planning, coordination, and control of manufacturing processes. Students will learn about production systems, process optimization, inventory management, quality assurance, and the integration of new technologies within a manufacturing context. The course also covers strategic decision-making, supply chain dynamics, lean manufacturing concepts, and resource allocation to enhance productivity and competitiveness in modern industrial environments. Through case studies and practical applications, students will develop the skills necessary to manage operations efficiently and adapt to the evolving demands of the manufacturing sector.
Recommended Textbook Operations Management in the Supply Chain Decisions and Cases 6th Edition by Roger G Schroeder
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16 Chapters
508 Verified Questions
508 Flashcards
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Chapter 1: The Operations Function
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.
A)True
B)False
Answer: True
Q2) "Lean Operations" refers to the task of reducing the defect rates in a firm's products or services.
A)True
B)False
Answer: False
Q3) Which of the following is not in the process category of the operations decision framework?
A)Layout of the facility
B)Job design
C)The type of equipment and technology
D)Product or service inspection
Answer: D
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Page 3
Chapter 2: Operations and Supply Chain Strategy
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Sample Questions
Q1) Which of the following is NOT a characteristic of a global corporation?
A)Facilities and plants are located on a country-by-country basis
B)Global product design and process technology are used
C)Logistics and inventory control systems are global in nature
D)Organized into divisions that have global responsibility for the marketing,R&D,and operations functions
Answer: A
Q2) Supply Chain Strategy focuses,in part,on:
A)Purchasing and logistics
B)Customers
C)Information flow
D)All of the above
Answer: D
Q3) An example under the capacity area of strategic decisions in operations would be:
A)Centralize or decentralized warehouse
B)One large or several small facilities
C)Handmade or machine-made
D)High levels or low levels of inventory
Answer: B
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Page 4
Chapter 3: Product Design
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28 Flashcards
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Sample Questions
Q1) With the technology push view of new-product introduction,technology and the market equally determine which products a firm should make.
A)True
B)False
Answer: False
Q2) Quality Function Deployment includes which of the following: (1)relative importance of customer attributes,(2)tolerance stack-up,(3)a comparison to the competitor's product,(4)engineering characteristics,(5)customer perceptions,(6)customer attributes,(7)variation around a target,(8)value analysis.
A)3,5,6,7,8
B)1,3,4,5,6
C)1,2,4,6,7
D)2,5,6,7,8
Answer: B
Q3) Product design supports the business strategy.
A)True
B)False
Answer: True
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5
Chapter 4: Process Selection
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Sample Questions
Q1) Referring to the product-process matrix,if a company has a few major products with high demand and a jumbled flow (job shop)process,we know the company:
A)Has a company strategy
B)Is on the diagonal of the matrix
C)Is further in its product life cycle than its process life cycle
D)Is further in its process life cycle than its product life cycle
Q2) Hayes and Wheelwright argued that it is profitable for firms to operate along the diagonal of the product-process matrix.Justify the reason surrounding their argument.Can you think of situations in which firms could move away from the diagonal and yet remain profitable?
Q3) Most batch and job shop operations have throughput ratios of 90 to 100%.
A)True
B)False
Q4) Process efficiency is usually highest in which type of process?
A)Assembly line
B)Batch
C)Project
D)Job shop
Q5) What are the six types of focus?
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Chapter 5: Service Delivery System Design
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32 Flashcards
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Sample Questions
Q1) Which of the following is NOT a correct statement?
A)A service is produced and consumed simultaneously
B)Services are provided in a bundle of services and goods
C)The service delivery system should be designed primarily around the employees in the system
D)Low-contact services can usually be made more efficient than high-contact services
Q2) Describe differences in sales opportunities and production efficiency for varying levels of customer contact.
Q3) The degree of customer contact measures:
A)The amount of time the customer is separated from the service delivery system
B)The amount of time the customer is in the service delivery system while the service is being produced
C)The customization abilities of the service system
D)None of the above
Q4) What are the five types of customer-induced variability that impact service operations,according to Frei?
Q5) Describe the difference in service delivery system design for customer-routed services versus provider-routed services.
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Chapter 6: Process-Flow Analysis
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Sample Questions
Q1) The first step in process flow analysis is:
A)To develop a flowchart
B)To break the process down into blocks
C)To decide what technique will be used to analyze the process flow
D)To select an appropriate transformation process for analysis
Q2) A service blueprint is used to analyze and manage the service process because it involves:
A)The identification of flows,bottlenecks,and customer interaction points
B)The design of the services advertising campaign
C)The identification of the consumer benefit concept
D)All of the above
Q3) If a factory has 100,000 units of materials in the system and if the average flow rate of the system is 5000 units per day,then according to Little's Law,the average throughput time is:
A)0.5 days
B)20 days
C)0.05 days
D)100 days
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Chapter 7: Lean Thinking and Lean Systems
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Sample Questions
Q1) Reducing setup time is important because it:
A)Increases available capacity
B)Increases flexibility to meet schedule changes
C)Reduces inventory
D)All of the above
Q2) Define the English terms in the 5S technique.How is this applied in practice?
Q3) External setup time refers to:
A)The time it takes workers to set up a machine during scheduled maintenance
B)The time to complete setup activities that do not require that the machine be stopped
C)The time it takes equipment vendors to set up the machine
D)None of the above
Q4) What are the five tenets of lean thinking? In your own words,provide a road map for implementing lean thinking in a manufacturing or service operations.
Q5) One-touch setups could require as long as 9 minutes to perform.
A)True
B)False
Q6) What are the seven forms of waste associated with a lean system?
Q7) How is the 5 Whys technique used in a lean system?
Q8) Explain the concept of value stream mapping.
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Chapter 8: Managing Quality
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) ISO 9000 standards guarantee that a product or service has no defects
A)True
B)False
Q2) The reasons for failure of quality improvement efforts include:
A)Managers continue to focus on short-term financial results
B)Managers instinctively blame employees when there is a quality failure
C)Managers interfere with true teamwork
D)a and b
E)a,b,and c
Q3) Quality of design:
A)Is one of the four decision areas of engineering
B)Is determined before production by a cross-functional product design team
C)Means a product has high reliability,maintainability,and availability
D)Is the prime responsibility of production
Q4) SERVQUAL measures which dimension of service quality
A)Reliability,Tangibles,Assurance,Empathy,and Conformance Quality
B)Performance Quality,Tangibles,Responsiveness,Reliability,and Assurance
C)Responsiveness,Tangibles,Empathy,Assurance,and Reliability
D)Reliability,Tangibles,Responsiveness,Empathy,and Conformance Quality
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Chapter 9: Quality Control and Improvement
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Sample Questions
Q1) A Pareto chart:
A)Shows causes and effects of quality problems
B)Shows the prevalence of the various types of defects that have been found
C)Is not useful when first studying a quality problem
D)Has both upper and lower specification limits
Q2) A machining process is capable of producing a component with an average specification of 5 inches and a process standard deviation of 0.1 inch.Suppose the customer accepts the component as long as it falls between 4.8 inches and 5.2 inches,then the process capability is:
A)1.333
B)1.5
C)0.667
D)1.0
Q3) The seven tools of quality control are equally applicable to both manufacturing and service industries.
A)True
B)False
Q4) Six Sigma efforts are aimed at eliminating waste.
A)True
B)False
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Chapter 10: Supply Chain Management
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) Which of the following does the Supply Chain Operations Reference (SCOR)model NOT include?
A)Make
B)Deliver
C)Return
D)All of the above are included
Q2) Which of the following is NOT true about supply chain dynamics?
A)The supply chain is a highly interactive system.
B)There is an accelerator effect in the supply chain due to replenishment lead times.
C)The best way to improve the supply chain is to increase the total replenishment time and to feed back actual demand information to all levels.
D)All of the above statements are true.
Q3) Which of the following is a form of infrastructure change?
A)Process simplification
B)Product redesign
C)Changes in information systems
D)Forward integration
Q4) How can a firm design and develop a more resilient supply chain?
Q5) Describe causes of the bullwhip effect.
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Chapter 11: Forecasting
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Sample Questions
Q1) If one time-series model is used for forecasting a low demand item and another time-series model is used for forecasting a high demand item,which measure of forecast accuracy provides a valid comparison of the errors from these two time-series?
A)CFE
B)MSE
C)MAD
D)MAPE
Q2) What is the exponentially smoothed forecast for week 2? (Use F<sub>1</sub> = 25 and alpha = 0.2)
A)21
B)24
C)32
D)53
Q3) Simple exponential smoothing forecasts are reliable for forecasting long-term demand patterns.
A)True
B)False
Q4) Describe each of the five demand components in a time-series (of past demand data).
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Chapter 12: Capacity Planning
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Sample Questions
Q1) Which of the following statements is true about facilities decisions?
A)They are generally short-range in nature.
B)They are not critical as they only determine future availability of output.
C)They involve all organizational units and are often made at the highest corporate level.
D)They are simple and easy to analyze.
Q2) The type of strategy used with respect to the amount of capacity cushion when "the cost or consequence of running out is approximately in balance with the cost of excess capacity" is called:
A)Small cushion
B)Large cushion
C)Moderate cushion
D)None of the above
Q3) Which of the following statements regarding capacity is NOT true?
A)Capacity can be measured in several units such as hours of output,number of units produced,number of customers served,etc.
B)Effective capacity is generally less than the theoretical capacity.
C)Capacity is the maximum output that could be produced over a period of time.
D)The 'maximum output' of a process is not a meaningful measure.
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Page 14
Chapter 13: Scheduling Operations
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Sample Questions
Q1) Scheduling deals with which three conflicting objectives?
A)High efficiency,high profits,and short lead-time
B)High profits,low inventories,and good customer service
C)Low inventories,high efficiency,and good customer service
D)Low inventories,good customer service,and short lead-time
Q2) Optimal sequencing rules have found widespread use in practice.
A)True
B)False
Q3) Which of the following is NOT determined by Gantt charting?
A)The waiting time of each job
B)Makespan of all jobs
C)Resource utilization
D)Finite capacity scheduling
Q4) The overriding problem in batch scheduling is:
A)Regulating input
B)Controlling output
C)Managing queues
D)Assigning labor
Q5) What are the steps that could be taken at a bottleneck resource to increase its capacity?
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Chapter 14: Project Planning and Scheduling
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Sample Questions
Q1) "Slack" refers to the difference between:
A)Late and early times
B)Finish and start times
C)Observed and predicted times
D)Optimistic and pessimistic times
Q2) Gantt charts are effective for project scheduling if:
A)Activities are highly interconnected
B)Activity times are random
C)The project contains simple activity sequences
D)All of the above
Q3) The information calculated from the forward and backward pass can be used for:
A)Identifying the critical path
B)Calculating slack
C)Determining the final completion date of the project
D)All of the above
Q4) The purpose of performing a forward pass is to:
A)Identify the critical path
B)Determine the early start and the early finish times
C)Determine the late start and the late finish times
D)Determine the slack available in the process
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Chapter 15: Independent Demand Inventory
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Sample Questions
Q1) If the actual order quantity Q is much larger than the Economic Order Quantity:
A)The firm is paying high annual holding costs
B)The firm is paying high annual ordering costs
C)The firm is paying total costs that are equivalent to EOQ costs
D)The firm should change its EOQ
Q2) A paint supplier that places orders for different colors of paint for delivery at the same time should use a:
A)P system
B)Q system
C)Dependent demand inventory model
D)Quantity discount model
Q3) Lincoln Machine Tool Company maintains an inventory pool consisting of 10 items.Each of these items has a unique demand pattern and may require a different kind of inventory management system.The annual demand pattern and the unit cost of these items are given in the following table.Conduct an ABC inventory analysis and classify these items into A,B,and C type of inventories.Suggest suitable methods for managing these three distinct types of inventories.
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Chapter 16: Materials Requirements Planning and ERP
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Sample Questions
Q1) All of the following help to handle uncertainty when operating an MRP system EXCEPT:
A)Safety stock
B)Safety lead-time
C)Safety capacity
D)Back-up suppliers
Q2) Safety stock in an MRP system:
A)Is never needed
B)Is used to provide flexibility to meet changing customer requirements
C)Must provide a 100% service level
D)Is planned at the part level,independent of the safety stock of other parts
Q3) _______ system uses requirements order philosophy,while _____ system uses replenishment order philosophy.
A)Order point,MRP
B)MRP,order point
C)EOQ,Quantity Discount
D)P,Q
Q4) The master schedule is prepared for product families.
A)True
B)False
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