Manufacturing Management
Exam Answer Key
Course Introduction
Manufacturing Management explores the strategies, practices, and tools used to effectively oversee manufacturing operations within organizations. The course covers essential topics such as production planning and control, inventory management, quality assurance, lean manufacturing, supply chain coordination, and the integration of technological advancements in manufacturing processes. Students will learn how to optimize resources, minimize waste, improve product quality, and ensure efficient workflow from raw materials to finished goods. Case studies and real-world examples are used to demonstrate best practices and problem-solving techniques, preparing students for leadership roles in dynamic manufacturing environments.
Recommended Textbook
Managing Operations Across the Supply Chain 3rd Edition by Morgan Swink
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Page 2
Chapter 1: Introduction to Managing Operations Across the Supply Chain
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Sample Questions
Q1) Different levels of planning in supply chain operations management include:
A)General and detailed planning.
B)Strategic, tactical, and operational planning.
C)Long-term and short-term planning.
D)Logistical, operational, and procurement planning. Strategic, tactical, and operational planning address different time frames and levels of detail.
Answer: B
Q2) What kinds of questions does an operations manager who is responsible for operational level planning address?
A)How many units of inventory for product X should I order?
B)Where should we locate a new distribution center?
C)What new information system should we install?
D)What technical training program should we purchase?
Answer: A
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Chapter 2: Operations and Supply Chain Strategy
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Q1) Functional strategic planning involves decisions related to:
A)What businesses should we be in?
B)Specific product- and market-based initiatives and goals.
C)What metrics should be used to ensure progress in operations management?
D)All of these.
Answer: C
Q2) You are an upper-level manager in a firm.You believe that corporate objectives are not effectively disseminated throughout the organization and that line-level managers do not take them into account in their decision making.Which of the following would best help you to try to correct this problem?
A)Strategic profit model.
B)Balanced scorecard model.
C)Maslow's needs model.
D)SCOR model.
Answer: B
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Chapter 3: Managing Processes and Capacity
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Sample Questions
Q1) Process thinking causes managers to address critical process elements, including:
A)If you don?t like the outcome, focus on the people.
B)Processes are guidelines to thinking about to best staff activities.
C)Processes drive measurement.
D)If you don?t like the outcome, change the process.
Answer: D
Q2) A bottleneck activity in a process is generally the activity with:
A)The smallest number of resources devoted to it.
B)The least capacity.
C)No delays in front of it.
D)The highest cost.
Answer: B
Q3) Most processes involve two basic types of flows:
A)Information flows and physical flows.
B)Product flows and decision flows.
C)Information flows and operator flows.
D)Physical flows and security flows.
Answer: A
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5
Chapter 4: Product Process Innovation
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Q1) The connection of products and machines for sharing data with other devices is:
A)ERP
B)IoT
C)UAV
D)RFID
Q2) If you were developing a service blueprint, how would you classify "delivery of gasoline to a service station"?
A)Support processes
B)Physical evidence
C)Back-office/invisible contact employee actions
D)Front-office/visible contact employee actions
Q3) The _____________ shows process structures based on output volume and product variety.
A)Service blueprint
B)Service process matrix
C)Product-process matrix
D)Fixed position layout
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Chapter 5: Manufacturing and Service Process Structures
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Q1) A process with Six Sigma quality is expected to produce how many defects?
A)3.4 defects per million opportunities
B)6 defects per million opportunities
C)66,807 defects per million opportunities
D)Zero defects
Q2) The Plan-Do-Check-Act cycle is best defined as:
A)A rigorous procedure for strategic planning.
B)A method used to guide problem identification and solution.
C)A method first proposed by Joseph Juran.
D)All of these statements apply to the definition.
Q3) An application of the DMAIC process to product design is known as:
A)Design for Six Sigma.
B)Design for Quality.
C)Quality Function Deployment.
D)None of these answers are correct.
Q4) "Product quality" is best explained as:
A)The result of both design quality and conformance quality
B)Absence of defect
C)Customer satisfaction
D)Desirable features
Page 7
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Chapter 6: Managing Quality
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Q1) Which of the following types of control charts would be most appropriate if the data that we are dealing with is binary in nature (good/bad, pass/fail, accept/reject)?
A)p attribute chart.
B)Xbar-R chart.
C)Cp/Cpk.
D)Histogram.
Q2) Which of the following conclusions does the attached p data support?
A)The process is under control
B)The process is showing trending.
C)The process is showing hugging.
D)Except for one point, the process is under control.
Q3) Which of the following conclusions does the attached p data support?
A)The process is under control
B)The process is showing trending.
C)The process is showing hugging.
D)Except for one point, the process is under control.
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Chapter 7: Managing Inventories
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Q1) What is the possible impact of lean systems, if taken to its extreme, on supply chain risk?
A)No impact - they are not related
B)Positive impact - lean reduces risk
C)Negative impact - lean increases risk
D)Yet to be determined - the data is not yet in
Q2) We have a situation where we have many different processes; high quantities are required to deliver the product's value both on the factory floor and in the customer's use.Which of the following categories of waste in product design have we encountered in this situation?
A)Complexity
B)Precision
C)Danger
D)Sensitivity
Q3) The purpose of the kanban card is to:
A)Be a signal from the user authorizing the maker to start producing the required parts.
B)Keep track of defective products.
C)Inform the maker of the exact specification of the required parts.
D)Keep track of the total labor hours spent on a finished product.
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Page 9
Chapter 8: Lean Systems
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Q1) Which customer management approach requires a comprehensive supply chain perspective on the part of operations executives?
A)Customer success
B)Customer satisfaction
C)Customer service
D)Customer happiness
Q2) Which of the following statements most clearly expresses a company's commitment to customer success?
A)"We attempt to meet or exceed the expectations of all of our customers."
B)"We attempt to meet our standards of providing perfect order performance to all of our customers."
C)"We attempt to meet the requirements of our customers."
D)All of these are clear expressions of commitment to customer success.
Q3) A service strategy that allows customers many different options for ordering and fulfillment of purchases is known as:
A)Customer success.
B)Omnichannel.
C)Flexible purchasing.
D)Customer convenience.
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Page 10
Chapter 9: Customer Service Management
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Q1) A relationship with a supplier that is characterized by high levels of distrust, little communication, and short-term transactions is called a(n):
A)Adversarial relationship.
B)Arms-length relationship.
C)Acceptance of mutual goals.
D)Full partnership.
Q2) The capability to resist and recover from supply chain disruptions is:
A)Supply chain risk.
B)Total cost of ownership.
C)Supply chain resilience.
D)Sustainability.
Q3) Negotiation is typically used when:
A)Price is the most important factor.
B)There are many equally qualified suppliers who are willing to compete.
C)Early supplier involvement is needed in new product development.
D)There are standard product specifications that are clear and complete.
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Chapter 10: Sourcing and Supply Management
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Sample Questions
Q1) Which transportation mode has the higher level of green-house gas emissions per ton?
A)Air.
B)Rail.
C)Long-haul truck.
D)Light duty delivery truck.
Q2) Jones Company learned that several other shippers in its hometown had customers located in the same markets that it serves.With this information, Jones should investigate the possibility of:
A)Market area consolidation.
B)Scheduled delivery consolidation.
C)Pooled delivery consolidation.
D)Traffic consolidation.
Q3) The sum of all product and logistics related cost is:
A)Total landed costs.
B)Total cost of ownership.
C)Cost-to-cost tradeoffs.
D)Cost-to-service trade-offs.
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12
Chapter 11: Logistics Management
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Sample Questions
Q1) How does product design affect forecasting accuracy?
A)Postponable product designs remove the need to forecast demand for final product configurations.
B)A popular product design improves the demand volume and forecast.
C)Forecast accuracy is not related to product design.
D)None of the statements are true.
Q2) Which of the following factors should be considered when one designs a forecasting process?
A)Time horizon for planning.
B)Level of detail for planning.
C)Availability of data.
D)All the answers are correct.
Q3) Given a demand of 19 for the most recent period, use =.2 and =.4 to create a trend enhanced smoothing based forecast.Assume that FIT<sub>1</sub> = 22 and T<sub>1</sub> = 7.83.The correct answer is closest to:
A)29.0
B)21.4
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Page 13
Chapter 12: Demand Planning: Forecasting and Demand Management
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Q1) The process of replanning each period for a given number of periods into the future is referred to as which of the following terms?
A)Rolling planning horizon
B)Material requirements planning
C)Aggregate planning
D)Master Production Schedule.
Q2) Each month the sales and operations team at Johnson Company meets to develop plans for each of the next six months.This process is known as:
A)Collaborative planning and forecasting.
B)Rolling planning horizons.
C)Unconstrained planning.
D)Continuous planning.
Q3) Decisions being made about the aggregate production plans represent what type of planning?
A)Strategic level planning
B)Tactical planning
C)Detailed operational planning
D)Long-term planning
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Chapter 13: Sales and Operations Planning
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Q1) Jones Company uses widgets as component parts.In a particular week it has gross requirements for 250 units of widgets, beginning inventory of 50 widgets, and scheduled receipts of 350 widgets.Available inventory for the next period is:
A)650.
B)50.
C)250.
D)150.
Q2) Significant changes in an MPS quantity several weeks into the planning horizon can:
A)Make the MRP more accurate.
B)Cause inconsistencies in the MRP.
C)Reduce stockouts.
D)Increase safety stock.
Q3) A bill-of-materials file contains:
A)Invoices for materials that must be paid in this period.
B)Lists of materials required to produce end item products.
C)Accounts payable for materials.
D)None of these.
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Chapter 14: Materials and Resource Requirements Planning
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Q1) Why does project management often involve the management of conflict?
A)Projects often compete with routine operations and other projects for resources and personnel.
B)Project managers are under greater pressures than other managers in a firm.
C)Projects are often staffed with the personnel who have the least available expertise.
D)All items are correct.
Q2) What is a key factor that must be considered when an organization evaluates the potential of a project?
A)The project's fit with overall organizational strategy.
B)The availability of resources to execute the project.
C)The business justification for investing in the project.
D)All items are correct.
Q3) "Crashing" in a project refers to:
A)Deciding to terminate a project.
B)Attempting to reduce the project scope.
C)Extending the deadline for completion of the project.
D)Speeding up an activity.
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16
Chapter 15: Project Management
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Sample Questions
Q1) For a project with many task paths of near equal length, the best way to estimate the probabilities associated with project completion is:
A)Estimate the probability for the critical path
B)Multiply the probabilities of all paths
C)Use simulation to model the project
D)Calculate the joint probability of project completion
Q2) In evaluating time-cost trade-offs, we start by crashing the task on the critical path that:
A)Has the lowest cost to reduce by one unit of time.
B)Has the lowest total crash cost.
C)Can be reduced the most.
D)Is the longest.
E)None of these.
Q3) If a project path has an expected duration of 10 days and a standard deviation of 3 days, what is the probability that the path will be completed in 13 days or less?
A)50 percent
B)33 percent
C)75 percent
D)84 percent
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Chapter 16: Sustainable Operations Management
preparing for the Future
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Q1) Which of the following mapping techniques identifies and integrates functional responsibilities into the process mapping process?
A)Process flow diagram
B)Value stream mapping
C)Service blueprinting
D)Swim lanes
Q2) Which of the following traits is not one associated with a critical process?
A)It is a bottleneck operation
B)It has been identified by management as critical.
C)It is visible to the customer
D)It is associated with a core competency.
Q3) You realize that you need a tool for recording all the move distances, process flow symbols, people involved, value add designations, and time required for each step to get an overall grasp for where waste exists in the process.The best tool for this would be:
A)A value stream map
B)A process flow table
C)An assembly process chart
D)A physical layout diagram
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Chapter 17: Process Mapping and Analysis
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Q1) Overall, it is clear that well-managed innovation projects:
A)Apply only to manufacturing firms.
B)Increasingly involve input from multiple functions in a company.
C)Should always be executed sequentially.
D)All of these.
Q2) "Crowdsourcing" is:
A)A way to design products that satisfy the largest number of people
B)A way to get ideas or services from a large number of sources, usually on-line
C)Not used for process innovation, mostly only for product innovation
D)A way identify and hire the best and brightest new employees
Q3) One of the most important benefits of crowdsourcing from customers is:
A)Small ideas grow to become broad new strategies
B)It often takes many new ideas to yield a few really good innovations
C)Good innovators invest in as many new projects as they can afford
D)Innovation means launching many new products so that the market can sort out the winners and losers
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Chapter 18: Quality Improvement Tools
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Q1) Independent demand inventory models can be used to determine:
A)When to buy and how much to buy.
B)Help determine safety stock levels.
C)Stock levels for regular and one-time buys.
D)All of these selections.
Q2) Texas Manufacturing has decided to triple the number of distribution centers it operates around North America in order to locate inventories within 500 miles of each major city.What effects should they expect?
A)The time to fill customer orders will increase.
B)Inventory holding costs will triple.
C)Total operating costs for the distribution centers will decrease.
D)The required safety stock will increase.
Q3) Next year a tire company wants to have an inventory turnover rate of 22 times per year.To achieve this turnover rate, what should be the average number of days of supply?
A)16.6 days
B)36 days
C)0.6 days
D)22 days
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Chapter 19: Advanced Methods for Project Scheduling
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Q1) Walmart has announced that suppliers must attempt to improve their efforts in environmental management.In this announcement, Walmart could have included a requirement that suppliers meet the standards of:
A)ISO 9000.
B)ISO 2011.
C)ISO 9002.
D)ISO 14000.
Q2) Over which stage of the product's life cycle does operations management have the greatest amount of direct control?
A)Extraction
B)Packaging/transportation
C)Usage
D)Disposal
Q3) Which of the following is NOT a stakeholder, as considered from the P-People perspective of sustainability?
A)Customers
B)Government
C)Workers
D)Investors
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Page 21