Managing Teams and Collaboration Exam Review
Course Introduction
This course explores the principles and practices essential for effective team management and collaboration in contemporary organizational settings. Students will examine techniques for building high-performing teams, fostering trust, and navigating group dynamics. The course covers conflict resolution, effective communication, and strategies for managing diverse, remote, and cross-functional teams. Emphasis is placed on both theoretical foundations and practical tools that enable leaders to cultivate collaborative cultures, enhance team productivity, and achieve organizational goals through collective effort.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 10th edition by Thomas Bateman
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18 Chapters
2478 Verified Questions
2478 Flashcards
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Page 2
Chapter 1: Managing and Performing
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/49665
Sample Questions
Q1) Rising demand for resources, limited supplies, and changing social attitudes have contributed to the popularity of sustainable approaches to business.
A)True
B)False
Answer: True
Q2) In smaller entrepreneurial firms and even in more adaptive larger firms, managers
A) Are no longer utilized.
B) Rely more heavily on technical skills.
C) Serve as "experts" on whom the entire firm depends.
D) Have strategic, tactical, and operational responsibilities.
E) Focus on internal operations only.
Answer: D
Q3) Managing your costs and keeping them down requires being A) Effective.
B) Fast.
C) Mindful of high service requirements.
D) Efficient.
E) Collaborative.
Answer: D
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Page 3
Chapter 2: The External and Internal Environments
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) New methods of communication, production, and even the development of entire new industries are the results of the changes in
A) Demographics.
B) Societal preferences.
C) Politics.
D) Technology.
E) The economy.
Answer: D
Q2) Leveling normal fluctuations at the boundaries of the environment is called
A) Buffering.
B) Smoothing.
C) Flexible processes.
D) Empowerment.
E) Kanban.
Answer: B
Q3) Discuss how immigration patterns influence the management of the U.S. labor force. Answer: Answers will vary.
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4
Chapter 3: Managerial Decision Making
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Programmed decisions are useful when there is no predetermined structure on which to rely.
A)True
B)False
Answer: False
Q2) The decisions in Scenario A can best be classified as either
A) Risky or nonrisky.
B) Programmed or nonprogrammed.
C) Simple or complex.
D) Necessary or unnecessary.
E) Certain or uncertain.
Answer: B
Q3) The final stage in the decision-making process is
A) Anticipating the results.
B) Implementing the solution.
C) Diagnosing remaining issues.
D) Criteria analysis.
E) Evaluating the decision.
Answer: E
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Page 5
Chapter 4: Planning and Strategic Management
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) The most effective vision statements inspire organizational members.
A)True
B)False
Q2) Which of the following statements about goal and plan selection is most true?
A) Goal and plan selection relies exclusively on experienced judgment.
B) Experienced judgment always plays an important role in goal and plan selection.
C) Benchmarking should be done during goal and plan selection.
D) Competitors' internal plans play an important role in goal and plan selection.
E) A good goal and plan selection can be used in every circumstance.
Q3) A clear and concise expression of what an organization does, whom it does it for, its basic good or service, and its values is known as its
A) Vision.
B) Mission.
C) Strategy.
D) Policy.
E) Objective.
Q4) Summarize the basic steps in any planning process.
Q5) Define a strategy map and explain the purpose and various pieces of it.
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Chapter 5: Ethics, Corporate Responsibility, and Sustainability
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) As one of the goals of a transcendent education, speaking out against unethical actions is called
A) Empathy.
B) Generativity.
C) Mutuality.
D) Civil aspiration.
E) Intolerance of ineffective humanity.
Q2) Ethics is the system of rules that governs the ordering of values.
A)True
B)False
Q3) __________ has as its goal the creation of sustainable economic development and improvement of quality of life worldwide for all organizational stakeholders.
A) Corporate social responsibility
B) Life cycle analysis
C) Ecocentric management
D) Take-make-waste
E) Ecomagination
Q4) Discuss ecocentric management. How can it be beneficial to organizations?
Page 7
Q5) Explain the process for ethical decision making.
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Chapter 6: International Management
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) The most significant disadvantage of franchising concerns
A) The very low level of profit potential.
B) The loss of control over technology that may affect an organization's ability to sustain a competitive advantage.
C) High development costs related to a higher level of risk in worldwide operations.
D) Loss of identification with local markets.
E) Quality control.
Q2) Which country does the text describe as becoming the largest producer and consumer of many of the world's goods?
A) Japan.
B) Canada.
C) Mexico.
D) China.
E) Vietnam.
Q3) Major disadvantages of the multinational model are higher manufacturing costs and duplication of efforts.
A)True
B)False
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Chapter 7: Entrepreneurship
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) _________ are protected environments for new, small businesses offering low rents and shared costs.
A) Skunkworks
B) Spin-offs
C) Bootleggings
D) Global start-ups
E) Business incubators
Q2) The best business plans convey five key factors: the people, the opportunity, the competition, the context, and risk and reward.
A)True
B)False
Q3) According to the entrepreneurial strategy matrix, Kevin most likely runs
A) A small business with high start-up costs.
B) A completely novel services business.
C) An intrapreneurial team for a product with high R&D costs.
D) A small shop manufacturing simple and unique handmade products.
E) Kevin's business could be any of these.
Q4) Entrepreneurs are best characterized as gamblers in their approach to risk.
A)True
B)False
Page 9
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Chapter 8: Organization Structure
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Alyssa turned her attention to managing the high information-processing demands that had been steadily increasing for the firm. Which of the following best reflects a technique that her boss could successfully use in this situation?
A) Creating slack resources.
B) Practicing continuous improvement.
C) Using ISO 9001.
D) Increasing his authority.
E) Becoming a learning organization.
Q2) The process by which different individuals and units perform specific parts of the larger task is called
A) Accountability.
B) Authority.
C) Responsibility.
D) Specialization.
E) Differentiation.
Q3) When organizations differentiate their structures, they also need to be concerned about integration and coordination.
A)True
B)False
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Page 10
Chapter 9: Organizational Agility
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services is called
A) Just-in time control (JIT).
B) Customer relationship management.
C) Total quality management.
D) Time-based competition.
E) ISO 9001.
Q2) Kit is an entrepreneur who specializes in high-end photography for weddings and other formal occasions, and he has a small staff that helps with events. He keeps things very informal but likes to have his employees involved with decision making. Kit uses ________ in his operation.
A) large batch technology
B) continuous process technology
C) small batch technology
D) mass customization technology
E) mass production technology
Q3) Explain how organizing around core competencies increases organizational agility.
Q4) Compare the three types of technology configurations. Give an example of each.
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Chapter 10: Human Resources Management
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Effective feedback, while it may be a stressful task for both managers and subordinates, raises employee performance.
A)True
B)False
Q2) The process of using multiple sources of appraisal to gain a comprehensive perspective of one's performance is called a 360-degree appraisal.
A)True
B)False
Q3) In a union representation election, unionization can occur only if a two-thirds majority of those voting are in favor of it.
A)True
B)False
Q4) The concept of employment at will
A) Has yet to be utilized effectively in this country.
B) Is considered the largest threat to organized labor since 1935.
C) Appears to be eroding as courts find exceptions to the concept.
D) Is a progressive discipline policy intended to protect specific minority groups.
E) Has yet to be tested in the court system.
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Chapter 11: Managing the Diverse Workforce
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Accommodating all sorts of differences among employees is sufficient for managing diversity.
A)True
B)False
Q2) If Rachel is otherwise qualified, the company can hire her and use _________ to _________ her impairment.
A) assistive technology; accommodate B) special help; reduce C) assistive technology; eliminate D) special help; eliminate E) a live assistant; help with
Q3) Work-related issues for LGBT employees often include avoiding harassment and A) Obtaining benefits for a spouse or domestic partner.
B) Obtaining adequate elder care.
C) Creating a glass ceiling.
D) Seeking time off for non-Christian religious holidays.
E) Gaining additional education.
Q4) Discuss the competitive advantage gained by employing a diverse workforce.
Q5) Give a brief history of diversity in the United States.
Q6) Define workforce diversity. What does "managing diversity" mean?
Page 13
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Chapter 12: Leadership
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Which of the following is a way that transformational leaders generate excitement?
A) Giving individualized attention.
B) Having strong task-management skills.
C) Calming rough waters.
D) Rewarding creativity.
E) Presenting straight-forward information.
Q2) Organizations place people in formal leadership roles primarily to help these leaders achieve their personal goals.
A)True
B)False
Q3) Behavior that provides guidance, support, and corrective feedback for the day-to-day activities of work unit members is known as
A) Strategic leadership.
B) Supervisory leadership.
C) Organizational leadership.
D) Task leadership.
E) Performance leadership.
Q4) Explain the five key leadership behaviors identified by Kouzes and Posner.
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Chapter 13: Motivating for Performance
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Which of the following prescriptions for effectively motivating high performance is suggested by Michael LeBoeuf?
A) Conform to the majority opinion.
B) Create exhaustive solutions to account for every outcome.
C) Focus on quantity to create volume.
D) Use quick fixes so that stock price won't suffer.
E) Be quietly effective rather than the "squeaky wheel."
Q2) Characteristics of the workplace, such as company policies, working conditions, pay, and supervision, that can make people dissatisfied are referred to as
A) Hygiene factors.
B) Motivators.
C) Feedback.
D) Autonomy.
E) Reward structure.
Q3) Punishing an employee is warranted if he or she tries something new and it doesn't work out.
A)True
B)False
Q4) Discuss how employees assess, and if necessary restore, equity.
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Chapter 14: Teamwork
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) According to Hackman's research, one barrier to team success is
A) Too little continuity of membership.
B) Misunderstanding of the task.
C) Lack of trust.
D) Differing opinions.
E) Lack of goal setting.
Q2) Which of the following is indicative of supervisory leadership?
A) People are directed.
B) Individual performance is developed.
C) Differences among team members are advantageous.
D) Change is foreseen and influenced.
E) Input for decisions is encouraged.
Q3) When a creative solution is needed and commitment to the solution is vital to implementation, which of these is the ideal approach to managing conflict?
A) Avoidance.
B) Smoothing.
C) Accommodation.
D) Compromise.
E) Collaboration.
Q4) Discuss at least three reasons why groups fail.
Page 16
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Chapter 15: Communicating
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Face-to-face discussions, telephone conversations, and formal presentations are examples of
A) Written communication.
B) Nonverbal communication.
C) Oral communication.
D) One-way communication.
E) Horizontal communication.
Q2) Oral communication includes
A) Any use of words.
B) Anything audible.
C) Face-to-face discussions.
D) All nonwritten communication.
E) Nonverbal nuances.
Q3) According to your text, what are some suggestions on how to send positive nonverbal signals? Describe the importance of nonverbal communication in different countries.
Q4) Discuss methods to improve one's presentation and persuasion skills.
Q5) Perception is the process of receiving and interpreting information.
A)True
B)False
17
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Chapter 16: Managerial Control
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) According to Michael Hammer, most of the problems with performance measurements can be eliminated by carefully selecting standards that look at entire business processes, identifying which actions make those processes succeed, and measuring specifically against those standards.
A)True
B)False
Q2) Employees resist formal control systems for which of the following reasons?
A) Control systems can change the power structure of the organization.
B) Control systems prevent individuals from gaining new expertise.
C) Control systems decrease employees' understanding of the required work.
D) Control systems require cooperation between employees.
E) Control systems prevent job requirements from changing.
Q3) Return on investment is a profitability ratio.
A)True
B)False
Q4) Three key categories of financial ratios are liquidity, leverage, and profitability.
A)True
B)False
Q5) Describe feedforward, feedback, and concurrent control. Give an example of each.
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Chapter 17: Managing Technology and Innovation
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Name and explain at least five of the technology acquisition alternatives discussed in the text. For each, identify whether it is a "make" or "buy" decision.
Q2) Analyzer firms have cultures that are the most outward-looking and opportunistic in their approach to technological innovation.
A)True
B)False
Q3) Discuss the technology life cycle. Include in your discussion the five groups of adopters.
Q4) A focused organizational effort to create a new product or process via technological advances is called
A) A development project.
B) A sociotechnical system.
C) Benchmarking.
D) Technology scanning.
E) Technological strategy.
Q5) The majority of scientific innovations originate at universities.
A)True
B)False
Q6) Describe several advantages and disadvantages of technology leadership.
Page 19
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Chapter 18: Creating and Leading Change
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Which of the following is the most direct and effective way to help employees recognize that their old ways are obsolete?
A) Tell them that if they don't change, you will fire them.
B) Discuss the negative consequences by comparing the organization's performance to its competitors'.
C) Discuss the positive consequences for them personally if they enact the changes.
D) Show them the new way to perform their job.
E) Explain the new resources that will available after the change is implemented.
Q2) OD is most often a narrow improvement in technology or operations.
A)True
B)False
Q3) Which of the following is an approach to managing resistance to change?
A) Evaluation and communication.
B) Participation and structure.
C) Promotion and support.
D) Vision and communication.
E) Coercion.
Q4) Explain the sources of complacency in an organization setting.
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