Managing People in Organizations Solved Exam
Questions
Course Introduction
Managing People in Organizations explores the fundamental principles and practices of effectively leading individuals and teams within diverse workplace environments. The course covers key topics such as motivation, leadership styles, group dynamics, decision-making, performance management, conflict resolution, organizational culture, and change management. By integrating theoretical frameworks with real-world case studies, students develop critical skills for hiring, developing, and retaining talent, as well as for fostering collaboration and driving organizational success. The course equips students with practical tools to navigate the complexities of human behavior in organizations and to become effective managers and leaders.
Recommended Textbook
Understanding and Managing Organizational Behavior 6th Edition by Jennifer M. George
Available Study Resources on Quizplus
18 Chapters
3054 Verified Questions
3054 Flashcards
Source URL: https://quizplus.com/study-set/1048 Page 2
Chapter 1: Introduction to Organizational Behavior
Available Study Resources on Quizplus for this Chatper
160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/20781
Sample Questions
Q1) An organization's social responsibility consists of its obligations and duty toward people or groups outside the organization that are directly affected by its actions.
A)True
B)False
Answer: True
Q2) Employees who are a part of self-managed teams are LEAST LIKELY to have the power to ________.
A) interview job applicants and select new team members
B) train their new recruits on the job and teach each other new skills
C) develop new work methods that can increase their effectiveness
D) determine their own pay scale and award merit raises when earned
Answer: D
Q3) Managers experience a(n) ________ when they must decide which course of action will be the "lesser of two evils."
A) ethical lapse
B) ethical dilemma
C) cognitive quandary
D) morale malaise
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Individual Differences: Personality and Ability
Available Study Resources on Quizplus for this Chatper
149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/20782
Sample Questions
Q1) Which statement is TRUE regarding personality in the workplace?
A) Personality greatly influences the work of all employees.
B) Personality has little influence on the work of employees.
C) The influence of personality depends upon the type of job one is doing.
D) There is very little research on the influence that personality exerts in the workplace.
Answer: C
Q2) A low measure of agreeableness might be an advantage in jobs that require a person to be somewhat antagonistic, such as bill collector or drill sergeant.
A)True
B)False
Answer: True
Q3) People who are low self-monitors are very concerned about what others think of their behavior.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Work Values Attitudes and Moods and Emotions
Available Study Resources on Quizplus for this Chatper
176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/20783
Sample Questions
Q1) ________ can change from hour to hour, day to day, and sometimes minute to minute.
A) Work moods
B) Work values
C) Work attitudes
D) Work satisfaction
Answer: A
Q2) Emotional labor is governed by display rules.
A)True
B)False
Answer: True
Q3) A person's thoughts and feelings about the meaning and nature of work itself are called ________.
A) values
B) attitudes
C) emotions
D) moods
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Perception Attribution and the Management of Diversity
Available Study Resources on Quizplus for this Chatper
186 Verified Questions
186 Flashcards
Source URL: https://quizplus.com/quiz/20784
Sample Questions
Q1) One step organizations are taking to reduce the negative effects of salience and stereotyping on minority employees is linking managers' bonuses to diversity goals and initiatives.
A)True
B)False
Q2) Diversity training can facilitate the management of a diverse workforce.
A)True
B)False
Q3) What are some of the approaches to diversity training?
Q4) Which of the following would LEAST LIKELY cause salience?
A) wearing jeans to work when the dress code does not allow it
B) wearing a red dress to a funeral
C) wearing a shirt and tie to an important business meeting
D) wearing sandals in the middle of a snow storm
Q5) An individual's ________ is influenced by his own characteristics, the true characteristics of the target and the situation.
A) bias
B) reality
C) schema
D) perception
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Learning and Creativity
Available Study Resources on Quizplus for this Chatper
175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/20785
Sample Questions
Q1) Which of the following is LEAST LIKELY a source of self-efficacy?
A) past performance
B) vicarious experience
C) internal physiological states
D) negative feedback
Q2) B. F. Skinner's operant conditioning approach describes how learning takes place through consequences.
A)True
B)False
Q3) According to social cognitive theory, employees actively process information from the social environment and those around them when they learn.
A)True
B)False
Q4) Identify and discuss the four situational characteristics that are likely to affect creativity.
Q5) Specific rewards are positive reinforcers for a given employee if he or she is willing to perform desired behaviors to get them.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: The Nature of Work Motivation
Available Study Resources on Quizplus for this Chatper
151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20786
Sample Questions
Q1) A social scientist studying motivation would MOST LIKELY explain that arriving at work late or ignoring organizational rules are the results of ________.
A) below average motivation
B) dysfunctional motivation
C) poor motivation
D) misdirected motivation
Q2) ________ is based on the premise that the employee perceives the relationship between his or her outcomes and his or her inputs.
A) Need theory
B) Equity theory
C) Expectancy theory
D) Organizational justice theory
Q3) ________ pertains to employees' perceptions of the extent to which managers explain their decisions, and the procedures used to make them, to employees.
A) Distributive justice
B) Procedural justice
C) Interpersonal justice
D) Informational justice
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Creating a Motivating Work Setting
Available Study Resources on Quizplus for this Chatper
164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/20787
Sample Questions
Q1) Research shows that goal setting affects motivation and performance only when employees are given extra extrinsic rewards for achieving their goals.
A)True
B)False
Q2) Grocery stores that have individual employees assigned to individual, or only a few tasks, such as bagger, cashier, produce clerk, and meat cutter, employ the principles of job simplification and specialization.
A)True
B)False
Q3) George is a mail carrier for the post office. While George enjoys his job and recognizes that he is making an important difference to people's lives, delivering their mail to them, he is bored with his job and wishes that he has more opportunities to learn new things and then use what he learned. George would be happier if he had more ________ in his job.
A) task significance
B) feedback
C) skill variety
D) autonomy
Q4) Discuss the role of the social environment and past behavior on workers.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Pay Careers and Changing Employment Relationships
Available Study Resources on Quizplus for this Chatper
177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20788
Sample Questions
Q1) To promote motivation, satisfaction, and retention of employees, organizations should provide prospective employees with realistic job previews.
A)True
B)False
Q2) Which of the following steps would a company be LEAST LIKELY to do to help dual-career couples, single parents, and workers caring for elderly parents?
A) limit unnecessary moves and travel as much as possible
B) use flexible working arrangements
C) have on-site day care centers
D) reduce work obligations and not reduce pay
Q3) If psychological contracts are intentionally breached by an organization in significant ways, then employees' levels of trust in the organization plummet.
A)True
B)False
Q4) The information generated by a performance appraisal system can be used for two purposes. List and define these two purposes.
Q5) What are the four general categories of careers?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managing Stress and Work Life Balance
Available Study Resources on Quizplus for this Chatper
139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/20789
Sample Questions
Q1) The potential consequences of stress on job performance can be positive or negative.
A)True
B)False
Q2) One way to address worker stress from promotions or challenging job assignments is for managers to take steps to raise employee ________.
A) self-efficacy
B) extroversion
C) locus of control
D) neuroticism
Q3) In the workplace, overload is the condition of having too many tasks to perform.
A)True
B)False
Q4) Getting help from a mentor is an individual-based, emotion-focused coping strategy.
A)True
B)False
Q5) Discuss the three main consequences of stress.
Q6) What are the five major sources of stress?
Q7) Define burnout and discuss the three key signs of burnout.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: The Nature of Work Groups and Teams
Available Study Resources on Quizplus for this Chatper
188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/20790
Sample Questions
Q1) Which of the following is NOT an advantage of a small group?
A) Division of labor expedites tasks.
B) Interactions are more frequent.
C) Information is easier to share.
D) Individual contributions are easier to recognize.
Q2) A company uses an individualized role orientation. The company MOST LIKELY values ________.
A) tradition
B) experimentation
C) obedience
D) informal norms
Q3) A manager notices his task force's ideas are a little stale. He attributes this to the fact that the group is homogeneous. He should ________.
A) decrease group size by asking one of two members to leave
B) increase diversity within the group
C) add a few more members that are similar to current members
D) start another group tasked with the same goal
Q4) Define idiosyncrasy credits.
Q5) Define the three mechanisms groups use to control their members' behaviors.
Q6) Discuss two types of informal work groups.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Effective Work Groups and Teams
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/20791
Sample Questions
Q1) Large groups have the greatest potential for conflict. A)True B)False
Q2) As group activities move from pooled to sequential to reciprocal interdependence, the potential for process losses ________ and the potential for process gains
A) increases; increases B) decreases; decreases C) increases; decreases D) decreases; increases
Q3) In order for an organization to achieve its goals, managers and work groups need to strive to ensure that a group's ________ performance comes as close as possible to its ________ performance.
A) actual; targeted B) actual; potential C) potential; latent D) actual; forecasted
Q4) What can be done to minimize motivation problems in pooled, sequential, and reciprocal task interdependence?
Q5) What is task interdependence? Describe the three types.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Leaders and Leadership
Available Study Resources on Quizplus for this Chatper
192 Verified Questions
192 Flashcards
Source URL: https://quizplus.com/quiz/20792
Sample Questions
Q1) A ________ is something that acts in the place of a formal leader and makes leadership unnecessary.
A) leadership substitute
B) leadership surrogate
C) leadership proxy
D) leadership puppet
Q2) Task-oriented leaders have high LPC scores.
A)True
B)False
Q3) ________ occurs when a leader motivates followers purely by exchanging rewards for good performance and noticing and reprimanding subordinates for mistakes and substandard performance.
A) Transitional leadership
B) Transactional leadership
C) Transformational leadership
D) Task leadership
Q4) The Vroom and Yetton model deals with the multifaceted aspects of leadership.
A)True
B)False
Q5) Distinguish between formal and informal leaders.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Power, Politics, Conflict, and Negotiation
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/20793
Sample Questions
Q1) Politically astute managers cultivate both people and information.
A)True
B)False
Q2) Pondy's model of the conflict process has limited applicability within organizations and provides guidance only for a limited range of situations.
A)True
B)False
Q3) ________ are MOST LIKELY to sap the strength of an organization, waste organizational resources, and distract the organization from achieving its goals.
A) Strict orders
B) Strong CEOs
C) Organizational politics
D) Power struggles
Q4) Which of the following is NOT a major source of interpersonal and intergroup conflict?
A) scarcity of resources
B) differences in functional orientations
C) overlapping authority
D) quality evaluation systems
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Communicating Effectively in Organizations
Available Study Resources on Quizplus for this Chatper
169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/20794
Sample Questions
Q1) In choosing a medium of communication, one of the most significant trade-offs is between information richness and the amount of time it takes to communicate the message by using the medium.
A)True
B)False
Q2) A message is complete when it has been received by an interested party.
A)True
B)False
Q3) Carly, a district manager of a chain restaurant, has been under a lot of stress lately because her store did not meet last month's sales quota. While going over this month's sales numbers, which look equally bad, Mary, one of her lead waitresses, calls in sick. Carly immediately begins yelling at her and telling her that she must come in whether or not she is sick. Mary tries to protest, but is unable to because she is crying. What important function of communication is Carly MOST LIKELY ignoring?
A) controlling and coordinating group activities
B) providing knowledge
C) motivating organizational members
D) expressing feelings and emotions
Q4) Describe the elements of the communication process.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Decision Making and Organizational Learning
Available Study Resources on Quizplus for this Chatper
175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/20795
Sample Questions
Q1) The classical model of decision making is based on realistic assumptions.
A)True
B)False
Q2) Empowerment is the process of giving employees the authority to make decisions and be responsible for their outcomes.
A)True
B)False
Q3) Satisficing is the process of making acceptable responses to opportunities and problems based on limited information available.
A)True
B)False
Q4) ________ is a process managers seek out to improve the decision-making abilities of employees and enhance the efficiency and effectiveness of the organization.
A) Benchmarking
B) Empowerment
C) Organizational learning
D) Total quality management
Q5) What steps can a group leader take to prevent the occurrence of groupthink?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Organizational Design and Structure
Available Study Resources on Quizplus for this Chatper
179 Verified Questions
179 Flashcards
Source URL: https://quizplus.com/quiz/20796
Sample Questions
Q1) Which of the following is a disadvantage of a divisional structure?
A) Divisional managers enjoy a large measure of autonomy.
B) Regional managers and employees are likely to develop personal relationships with customers.
C) Employees' close identification with their division can increase commitment, loyalty, and job satisfaction.
D) Communication can be slow as a result of a hierarchical system of managers.
Q2) Specific targets and goals for measuring the performance of individuals and groups have little to no effect on the overall effectiveness of an organization.
A)True
B)False
Q3) Integrating mechanisms are tools used to increase communication and coordination among functions and divisions.
A)True
B)False
Q4) Mass-production technology is almost totally mechanized.
A)True
B)False
Q5) Explain how Nike uses the network structure.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Organizational Culture and Ethical Behavior
Available Study Resources on Quizplus for this Chatper
164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/20797
Sample Questions
Q1) Evidence suggests that linking pay to performance creates a culture of committed and motivated employees who perform at high levels.
A)True
B)False
Q2) According to Geert Hofstede, which of the following is NOT a typical value in countries where individualism prevails?
A) freedom
B) achievement
C) cooperation
D) competition
Q3) Which of the following is a value that is NOT found in all companies with strong, adaptive corporate cultures?
A) commitment to promoting from within B) bias for action
C) adherence to organizational mission
D) commitment to making work motivating
Q4) How can managers create an ethical culture?
Q5) Why does unethical behavior occur?
Q6) What is organizational culture?
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Organization Change and Development
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/20798
Sample Questions
Q1) A fast food restaurant hired an outside consultant to help improve worker performance. The expert found that various managers were very condescending with employees and this negatively affected their motivation and performance. The BEST technique for the restaurant to use in order to help managers better their interaction with other employees is ________.
A) process consultation
B) team building
C) reengineering
D) restructuring
Q2) ________ is the result of radical organizational restructuring and reengineering.
A) Gradual change
B) Top-down change
C) Bottom-up change
D) Evolutionary change
Q3) Which of the following OD techniques is BEST to use when change causes conflict?
A) facilitation
B) cooptation
C) bargaining
D) manipulation
To view all questions and flashcards with answers, click on the resource link above.
Page 20