Managing People in Organizations Practice Questions
Course Introduction
This course explores the foundational principles and practices of managing individuals and teams within organizational settings. Emphasizing both theory and practical application, it covers topics such as motivation, leadership, team dynamics, communication, conflict resolution, organizational culture, and change management. Students will gain insights into human behavior at work and develop strategies for fostering a positive and productive work environment, with an emphasis on ethical decision-making and global perspectives in people management. Through case studies, interactive discussions, and real-world examples, the course equips students with the skills necessary to effectively lead and manage diverse workforces in todays dynamic organizations.
Recommended Textbook
Human Resources Management 2nd Canadian Edition by Deborah Zinni
Available Study Resources on Quizplus 15 Chapters
1873 Verified Questions
1873 Flashcards
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Page 2
Chapter 1: Changing Nature of Human Resources Management
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) The main purpose served by an HRMS in an organization is efficiency: quicker processing of data and activities with fewer HR staff.
A)True
B)False
Answer: False
Q2) In simple terms, what does ethics deal with?
A)what is required by law
B)how standard practices and procedures are assessed
C)how religious values and work intersect
D)what ought to be done
Answer: D
Q3) Which of the following is NOT an organizational use of Web-based systems?
A)extended linkages
B)HR metrics
C)bulletin boards
D)data access
Answer: B
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Page 3
Chapter 2: Strategic HR Management and Planning
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) An HR goal is to identify internal candidates who may be ready for promotion or transfer. Which of these forecasting tools will the HR department probably use first?
A)organizational charts
B)skill inventories
C)replacement charts
D)Markov analysis
Answer: B
Q2) An HR manager is compiling an inventory of organizational capabilities. What data on current employees would the manager NOT include?
A)work accomplishments
B)age
C)number of children
D)pay rates
Answer: C
Q3) Ideally, ROI should be calculated before a new HR program is implemented, not afterward.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Legal Environment of Equal Employment and Diversity
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Self-identification is an important part of establishing an employment equity plan.
A)True
B)False Answer: True
Q2) Which governments in Canada have passed human rights acts?
A)the federal government only
B)provincial governments only
C)federal, provincial, and territorial governments
D)provincial and territorial governments only
Answer: C
Q3) Diversity efforts sometimes meet with resistance. From which of the following groups does backlash come?
A)from white males
B)from undocumented workers
C)from older women
D)from middle managers
Answer: A
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Page 5
Chapter 4: Redefining Jobs and Job Analysis
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which of the following statements outlines an identified disadvantage for employees who telecommute?
A)Their pay scales are lower relative to other employees who do similar work.
B)Their productivity is less than employees who work on-site.
C)They may not advance as quickly as office-based employees.
D)They are assigned heavier workloads than directly supervised employees.
Q2) How has the changing nature of work affected jobs? How does workflow analysis affect jobs?
Q3) Kathleen is suffering from high blood pressure, although she has a healthy lifestyle. When she talks with her co-workers, she finds that some of them also have high blood pressure and other stress-related medical problems. How might the medical health of these employees and the company's cost in health benefits be improved?
A)outsourcing these jobs instead of keeping the employees
B)examining the job design in this department
C)introducing flexible scheduling
D)enriching the jobs in this department
Q4) Compare and contrast task-based job analysis and competency-based job analysis. What are the advantages and disadvantages of the two kinds of analysis?
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Page 6
Chapter 5: Recruiting in Labour Markets
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) To meet employment equity goals, it is recommended that employers include a specific statement in their advertisements that preference will be given to women and racial minorities.
A)True
B)False
Q2) Recruitment involves selecting among candidates for a position.
A)True
B)False
Q3) All but one of the following are drawbacks of promoting from within. Which is the advantage?
A)Vacancies created by internal promotions must be filled.
B)Moving protected-class individuals up through the organization may be slower.
C)Creativity and new approaches to problems may increase because of the sense of security that promotion from within generates.
D)An employee's good performance on one job may not predict performance on another job.
Q4) Recruiting should be viewed as part of the organization's marketing effort.
A)True
B)False
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Chapter 6: Selection of Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) A job candidate is given an "in basket" test. Which kind of test does this exemplify?
A)work sample
B)physical ability
C)psychomotor
D)psychological
Q2) The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking with representatives. The recruiter also informs the applicants that representatives must be polite, helpful, and professional in dealing with all callers, and that their calls are monitored by a supervisor. They work in a windowless cubicle in a room holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded calls and shown the room in which representatives work. What is this an example of?
A)a realistic job preview
B)a situational interview
C)pre-employment screening
D)the multiple hurdles selection technique
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Chapter 7: Training Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Worldwide Food Services, Inc. (WFS) has a large number of cooks and other food-service workers who will be sent to hostile environments overseas to prepare meals for the military. The workers have been hired, but they need to be trained almost immediately because of the contract with the military. The HR staff at WFS is overloaded. Which of the following would be the wisest course of action for WFS to take?
A)Use on-the-job training.
B)Hire and train new HR staff to do the training.
C)Hire external trainers.
D)Cancel the contract with the military.
Q2) In which of the following areas do factors such as an instructor's motivation and ability, and the training method used, influence students?
A)motivation to learn
B)perceived valence of results
C)ability to learn
D)Gestalt learning
Q3) People learn best if given reinforcement and feedback as soon as possible after training.
A)True
B)False
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Page 9
Chapter 8: Talent Management and Development
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) The HR department at Cimarron Utilities is planning an internal Career Day. The day will feature workshops on various careers at Cimarron Utilities, opportunities for work in Cimarron's overseas locations, and presentations by HR staff on training and development opportunities available at Cimarron. Which of the following does this event exemplify?
A)individual-centred career development
B)organization-centred career planning
C)succession planning
D)training and development outreach
Q2) You are the first director of training and development for a manufacturer of educational toys for children. What should your first step in designing a development program be?
A)evaluating current training and development practices
B)gathering and analyzing the performance appraisals for all managers for the last two years
C)reviewing the organization's strategic and HR plans
D)carrying out succession planning for key executives
Q3) A key factor in a portable career path is the emphasis on networking.
A)True
B)False
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Chapter 9: Performance Management and Appraisal
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) In one form of appraisal, the manager records both highly favourable and unfavourable aspects of an employee's performance throughout a rating period. Which of the following terms best identifies this method?
A)paired comparisons
B)critical incident
C)essay
D)checklist
Q2) Performance appraisals can be conducted effectively by anyone familiar with the employee's on-the-job performance.
A)True
B)False
Q3) The key organizational perspectives measured in a balanced scorecard are financial, internal business processes, customer, and learning and growth.
A)True
B)False
Q4) Describe the role of performance appraisal in the development of employees. What appraisal methods are appropriate for this role?
Q5) Discuss the characteristics of a legally defensible appraisal system.
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Chapter 10: Compensation Strategies and Practices
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) A company views sending employees to different countries for differing lengths of time to fulfill assignments as a continual fact of organizational life. Which approach to international compensation is the most appropriate for this company to use?
A)global market
B)tax equalization
C)supply and demand
D)balance-sheet
Q2) Which criterion is NOT a ground for justifying pay differences between genders?
A)seniority
B)merit
C)quantity of work
D)knowledge
Q3) You are a young employee who consistently meets performance expectations. You also expect to stay with your company another 10 years. Which type of pay increase system would most likely be to your personal financial benefit?
A)broadbanding
B)lump-sum increases
C)second quartile approach
D)across-the-board raises
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Page 12
Chapter 11: Variable Pay and Executive Compensation
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A company wishes to evaluate the effectiveness of a pay-for-performance plan. In which of the following elements is it unnecessary to measure change?
A)return on investment
B)sales productivity
C)employee turnover
D)total compensation costs
Q2) What conditions are necessary for group or team incentives to be successful?
Q3) Trident Industries sends employees their annual incentive pay in separate cheques rather than in their regular paycheques. Although this practice requires extra expense, which of the following is it intended to achieve?
A)to make clear to the employees that they have to re-earn their bonus every year
B)to ease employee income tax preparation
C)to highlight the difference in pay among employees
D)to pay a large bonus at the end of the year when employees most need it
Q4) Perquisites may offer substantial tax savings for executives because some perks are not taxed as income.
A)True
B)False
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Page 13
Chapter 12: Managing Employee Benefits
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) As the director of compensation for a multi-plant bakery, Jeff is reviewing his company's benefit design. Which question will he NOT be obliged to address?
A)Which mandatory benefit can be dropped with the least negative impact on employee attitudes?
B)What is the firm receiving in return for each benefit provided?
C)How flexible should the package of benefits be?
D)How much total compensation should be offered?
Q2) On average, which percentage of employers' payrolls do the costs of benefits represent?
A)60 percent
B)10 percent
C)40 percent
D)20 percent
Q3) Which of the following accurately characterizes retirement benefits established and funded by employers and employees?
A)perception of lower value by older employees
B)voluntary on the part of employers regardless of the number of employees
C)regulated by provincial laws rather than federal legislation
D)mandatory for employers with more than 100 employees
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Page 14
Chapter 13: Health, Safety, and Security and Risk Management
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) From a business perspective, emphasizing health and safety in the workplace pays off in many ways; however, which of the following is NOT a benefit?
A)lower training and monitoring costs
B)fewer work-related accidents
C)lower employee benefits costs
D)lower workers' compensation costs
Q2) Most employees who are killed at work are killed by a co-worker.
A)True
B)False
Q3) Which of the following responsibilities belongs to the HR unit in a typical division of health, safety, and security responsibilities?
A)investigating accidents
B)monitoring the workplace for security problems
C)monitoring the health and safety of employees daily
D)developing the safety reporting system
Q4) Reviewing machines, equipment, and work areas is part of the organizational approach to effective safety management.
A)True
B)False
15
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Chapter 14: Employee Rights and Discipline
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131 Flashcards
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Sample Questions
Q1) Which of the following is an example of upward communication in an organization?
A)organizational newsletter
B)electronic message board
C)email announcement
D)the employee handbook
Q2) Which of the following statements does NOT outline a recommended part of an email and voice mail policy?
A)All computer passwords and codes must be available to the employer.
B)Email and voice mail may be searched upon 24 hours' notice to the employee.
C)Personal use of email and voice mail is restricted and subject to employer review.
D)Email and voice mail are for business use only.
Q3) Which of the following is NOT a due process consideration for an employer?
A)the factual basis for the decision
B)the use of retaliation against the employee
C)the resulting relationship with the employee's supervisor
D)the availability of a complaint process
Q4) Explain the growth in alternative means for resolving disputes. Describe three methods of alternative dispute resolution.
Q5) What should managers consider when preparing employee handbooks?
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Chapter 15: Unionmanagement Relations
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) The decline in union membership has been attributed to several factors. Which of the following is NOT a reason for the decline?
A)higher unemployment
B)deregulation
C)union militancy
D)foreign competition
Q2) The union organizing campaign at VegFoods has been intense. Neither the union nor the company feels that the election is a sure victory for it. Every vote cast by the 400 employees in the bargaining unit is critical. At the end of the election, only 300 employees have voted. How many votes do the unionizers need in order to win?
A)201
B)200
C)151
D)150
Q3) The International Labour Organization coordinates the efforts of labour unions worldwide.
A)True
B)False
Q4) What is the current state of labour unions in Canada?
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