Managing People in Organizations
Exam Questions
Course Introduction
Managing People in Organizations examines the fundamental principles and practices involved in effectively leading and developing individuals and teams within various organizational settings. The course explores key topics such as motivation, leadership styles, communication, team dynamics, conflict resolution, and organizational culture. Students will gain insights into employee recruitment and retention, performance management, and the legal and ethical considerations in people management. Through case studies and practical exercises, the course equips students with the skills to address human resource challenges and to build positive, productive work environments that align with organizational goals.
Recommended Textbook
HR3 3rd Edition by Angelo DeNisi
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Page 2
Chapter 1: The Nature of Human Resource Management
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Q1) Line managers are best defined as:
A) those who are responsible for an indirect or support function.
B) those who run the personnel department.
C) those who contribute to an organization with their knowledge.
D) those who are directly involved in creating goods and services.
E) those who conduct job analysis in an organization.
Answer: D
Q2) Who among the following people is most likely to handle human resource activities in a small, independent business?
A) The human resource manager
B) The owner or general manager
C) The marketing manager
D) The sales manager
E) The administrative assistant
Answer: B
Q3) Utility analysis attempts to measure the effectiveness of different human resource management approaches.
A)True
B)False
Answer: True
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Chapter 2: The Legal Environment
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Q1) Refer to Scenario 2.1.Suppose, Conchita and Maureen are equally qualified, and Tia decides to choose Maureen owing to her additional years of work experience, this action would most likely to be:
A) permissible under Executive Order 11246.
B) prohibited under Equal Protection Clause of the Fourteenth Amendment.
C) a violation of Title VII of the Civil Rights Act.
D) a violation of Title VII because the other employees are primarily Hispanic.
E) permissible under Title VII of the Civil Rights Actbecause the applicants were treated equally.
Answer: E
Q2) The Drug-Free Workplace Act of 1988:
A) probihits the use of any drug in the workplace.
B) reduces the use of illegal drugs in the workplace.
C) probihits the use of alcohol in the workplace.
D) does not coverorganizations regulatedby the Departmentof Transportation.
E) was primarily passed for private employers.
Answer: B
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Chapter 3: The Global Environment
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Q1) List the five dimensions of national culture as identified by Hofstede.
Answer: Hofstedeidentified fivedimensions of national culture:
1.Power distance-status and authority differencesbetween a superior and a subordinate,
2.Individualism versus Collectivism-the extent towhich persons define themselves as individuals ratherthan as members of groups,
3.Masculinity versus Femininity-assertive,competitive,success-driven values versus quality of life,relationship-oriented values in society,
4.Uncertainty avoidance-preferences for structuredrather than unstructured situations,and
5.Time orientation-emphasizing long-term valuessuch as thrift and persistence versus short-term valuessuch as fulfilling social obligations.
Q2) In the international business scenario, when a firm owns physical assets in another country, it is called direct foreigninvestment.
A)True
B)False
Answer: True
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Chapter 4: The Competitive Environment
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Q1) An organization's _____refers to the set of values thathelps its members understandwhat the organization standsfor, how it accomplishes whatit wants to accomplish, andwhat it considers important.
A) profile
B) plan
C) culture
D) design
E) structure
Q2) Which of the following organizational designs is most likely to be used by smaller or newer organizations?
A) U-form
B) H-form
C) M-form
D) Reactor
E) Prospector
Q3) The top management team in a company usually includes all the shareholders.
A)True
B)False
Q4) How would an organization conduct an evaluation of its human resource function?
Q5) Briefly explain the influence of organizational purpose and mission.
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Chapter 5: Information for Making Human Resource Decisions
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Q1) The average age of the U.S.workforce is gradually decreasing.
A)True
B)False
Q2) How does job analysis relate to the various human resource management processes in an organization?
Q3) Which of the following would be included in the job description for a computer programmer?
A) Bachelor's degree in computer science
B) Knowledge of COBOL
C) Writing programs to run network processes
D) Proficiency in computer languages
E) Keyboarding skills
Q4) Explain the concept of knowledge, skills, and abilities (KSAs).
Q5) Which of the following steps will be pursued by a company to implement a stability strategy?
A) It will downsize its workforce through terminations and layoffs.
B) It will explore new sources for potential, talented employees.
C) It will increase the value of existing employees through additional training.
D) It will intensify recruitment efforts and design attractive salary packages.
E) It will declare early retirement plans for its employees.
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Chapter 6: Human Resource Decision Making in Organizations
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Q1) Daniel, and his friends, Heith and Lenin, were employed by Informationz Inc., a software company.The management of the company recently laid off few of its employees to cut costs.In the process, Daniel and his friends were laid off.However, Daniel was not frustrated about the company's decision as he felt the decision of the company was unbiased as his friends also lost their job.Daniel's perception in this case is an example of _____.
A) interactional justice
B) procedural justice
C) restorative justice
D) distributive justice
E) informational justice
Q2) Job satisfaction is independent of:
A) a person's co-workers.
B) benefits and compensations given to a person.
C) supervisors under whom a person works.
D) job enrichment.
E) job embeddedness.
Q3) Describe a basic model of the turnover process.What other models or mechanisms have been proposed to explain turnover?
Q4) How does retention strategies address the causes of job dissatisfaction?
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Chapter 7: Recruiting, Selecting, Training, and Developing Employees
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Q1) Research indicates that unstructured interviews are the best predictors of subsequent job performance thanstructured interviews.
A)True
B)False
Q2) A job interview shortlists candidates who possess a major in political science for the next round.In this case, which of the following basic selection criteria is being used?
A) Education
B) Competency
C) Experience
D) Skill
E) Ability
Q3) Which of the following external recruitment techniques is typically targeted toward higher-level positions?
A) Job postings
B) Private employmentagencies
C) Advertisements
D) Supervisorrecommendations
E) College placement offices
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Chapter 8: Managing a New and Diverse Workforce
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Q1) Which of the following is true of equitable treatment of employees?
A) It is less preferred by employees as compared to identical treatment.
B) It is not significant unless an organization is completely diverse.
C) It gives everyone a better chance to contribute and advance in an organization.
D) It may not always be fair to employees.
E) It is much less complicated than identical treatment of employees.
Q2) Understanding fundamental cultural differences increases one's tolerance in a diverse workforce.
A)True
B)False
Q3) Refer to Scenario 8.1.Ray wants to find a good example of an organization that is truly multicultural.Which of the following is NOT a characteristic of such an organization?
A) Equal influence on organizational culture and fundamental norms by all groups
B) Low levels of internal conflict
C) Absence of barriers for entry and participation in any organizational activity
D) Identification of organizational roles with particular cultural groups
E) Accurate reflection of the market in the diversity of the organization
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Chapter 9: Compensation & Benefits
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Q1) Which of the following would NOT be considered an argument in favor of knowledge-based pay?
A) Employees focus on growth and the accumulation of new knowledge.
B) Organizations become flexible to changes in their operating environments.
C) Organizations will develop a more knowledgeable workforce.
D) Assessing what a person knows is much easier than assessing what the person does.
E) Employees are paid for what they are worth to a company.
Q2) An individual must have worked a minimum number of weeks to be covered by unemployment insurance.
A)True
B)False
Q3) _____ refers to a company indicating to employees the importance of certain behaviors by paying for such behaviors.
A) Supporting
B) Suggesting
C) Spiraling
D) Benchmarking
E) Signaling
Q4) What is pay compression? Discuss the possible consequences of pay compression.
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Chapter 10: Performance Appraisal & Career Management
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Q1) Which of the following performance-appraisal methods is particularly reliable because examples of performance are provided in the categories of evaluation?
A) A behaviorally anchored rating scale
B) The paired-comparison method
C) The management-by-objectives system
D) The forced-distribution method
E) A graphic rating scale
Q2) Periodic audits of performance-appraisal systems help in evaluating their effectiveness.
A)True
B)False
Q3) Which of the following methods is most likely to give a more realistic view of an employee's performance?
A) The forced-distribution method
B) A graphic rating scale
C) The paired-comparison method
D) The simple ranking method
E) A 360-degree appraisal
Q4) Briefly describe the most common rating errors in performance appraisal.
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Chapter 11: Managing Labor Relations
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Q1) One of the biggest challenges that advanced technology presents to labor unions is that:
A) younger workers suffer a disadvantage.
B) telecommuting gains popularity.
C) work can be performed with fewer employees.
D) disabled workers need reasonable accommodation.
E) prison labor gains significant popularity.
Q2) The American Federation of Labor focused on _____.
A) limiting union practices
B) improving working conditions
C) controlling the supply of skilled labor
D) organizing employees by industry
E) implementing labor laws
Q3) A boycott occurs when union members agree not to buy products from a targeted employer.
A)True
B)False
Q4) Explain how a management and a labor union prepare for collective bargaining.
Q5) Describe the barriers to effective negotiation.
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Chapter 12: Safety, Health, Well-Being, & Security
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Q1) The _____ is a comprehensive law that enforces standards for the protection and well-being of employees at the workplace.
A) Worker Safety Act
B) Worker Adjustment and Retraining Notification Act
C) Safety, Health and Welfare Act
D) Workplace Safety and Health Act
E) Occupational Safety and Health Act
Q2) What are some common workplace hazards?
Q3) Which of the following is true of individuals who have a high degree of hardiness?
A) They are highly emotional in their attitude.
B) They are individuals who effectively deal with stress.
C) They become very aggressive when experiencing high levels of stress.
D) They seldom deviate their mind from work to avoid stress.
E) They are highly susceptible to problems associated with stress.
Q4) A general feeling of exhaustion that occurs when too much pressure is experienced at work is called turnover.
A)True
B)False
Q5) Write a short note on ways to control accidents at the workplace.
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Chapter 13: Motivation at Work
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Q1) Thomas, the manager of an automobile showroom, announces a new scheme wherein the company will provide an all-expense paid trip to an exotic island to the salesperson who sells the maximum number of cars in the next quarter.This incentive inspires Thomas's subordinates to work harder and improve their performance.In the context of the reinforcement theory, which of the following is shown in this scenario?
A) Intrinsic motivation
B) Extinction
C) Desired reinforcement
D) Positive reinforcement
E) Punishment
Q2) Refer to Scenario 13.1.In this scenario, when employees do not receive rewards when their performance appraisals are not up to the mark is an example of _____.
A) self-actualization
B) extinction
C) valence
D) positive reinforcement
E) ratio schedule
Q3) Provide a brief note on equity theory.
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Chapter 14: Managing & Enhancing Performance: The Big Picture
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Q1) The management of Garza Silva Inc.allows its employees to report to work four days a week instead of five but for longer hours.This enables full-time employees to avail three days off a week instead of two.Which of the following best describes the arrangement illustrated in this scenario?
A) Scanlon plan
B) Compressed workweek
C) Home work program
D) Flexible work hour plan
E) Piece work
Q2) Incentive compensation is one of the oldest forms of performance-based rewards.
A)True
B)False
Q3) _____ is an alternative work arrangement under whichemployeesdo almost all of their work at home andreceive assignments electronically.
A) Flexible work hour plan
B) Job enlargement
C) Compressed workweek
D) Telecommuting
E) Job enrichment
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