Managing People and Organizations
Mock Exam
Course Introduction
This course explores the fundamental principles and practices involved in managing individuals and groups within organizational settings. Students will examine key topics such as motivation, leadership, team dynamics, organizational culture, communication, and decision-making. Emphasis is placed on understanding how effective management of people contributes to overall organizational success and how managers can develop skills to address contemporary challenges in diverse and dynamic environments. Through case studies, discussions, and practical exercises, students gain insights into both theoretical frameworks and real-world applications for managing people and fostering high-performing organizations.
Recommended Textbook Essentials of Contemporary Management 7th Edition by Gareth JonesS
Available Study Resources on Quizplus
14 Chapters
1392 Verified Questions
1392 Flashcards
Source URL: https://quizplus.com/study-set/3063
Page 2
Chapter 1: The Management Process Today
Available Study Resources on Quizplus for this Chatper
93 Verified Questions
93 Flashcards
Source URL: https://quizplus.com/quiz/60793
Sample Questions
Q1) A measure of how productively resources are used to achieve a goal is known as
A) efficiency
B) effectiveness
C) reliability
D) validity
Answer: A
Q2) Organizations appoint turnaround CEOs when the organizations become more efficient and effective.
A)True
B)False
Answer: False
Q3) An organization's vision is a short, succinct, and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Values, Attitudes, Emotions, and Culture: the
Manager As a Person
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60792
Sample Questions
Q1) Penelope is a manager with Quick Pizza. She is very good at understanding the feelings of her subordinates and takes time out for all of them. She listens to their problems, sympathizes with them, and tries her best to give them solutions regarding the same. From this information, it can be said that Penelope is ________.
A) an introvert
B) a pessimist
C) high on agreeableness
D) low on conscientiousness
E) high on ambition
Answer: C
Q2) When organizational members share an intense commitment to cultural values, beliefs, and routines and use them to achieve their goals, a strong organizational culture exists.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Managing Ethics and Diversity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60791
Sample Questions
Q1) Why are managers a vital stakeholder group?
Answer: Managers are a vital stakeholder group because they are responsible for using a company's financial capital and human resources to increase its performance and thus its stock price. Managers are the stakeholder group that bears the responsibility to decide which goals an organization should pursue to most benefit stakeholders and how to make the most efficient use of resources to achieve those goals.
Q2) Which of the following is a part of developing and clearly communicating a sexual harassment policy endorsed by top management?
A) Ensure that alleged harassers are represented by company lawyers.
B) Provide only a few examples of types of harassment behavior because it can lead to poor morale.
C) Develop a procedure for employees to use to report instances of harassment.
D) Provide little discussion of the disciplinary actions due to possible lawsuits.
Answer: C
Q3) Customers are stakeholders of an organization, but managers are not.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing in the Global Environment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60790
Sample Questions
Q1) A society that emphasizes "living for the moment" is said to have ________.
A) high power avoidance
B) low power avoidance
C) long-term orientation
D) short-term orientation
Q2) Customers are the most important group in the success of any company. Discuss the various types of customers that exist for Dell Computer and discuss how Dell needs to respond differently to the needs of its different customer groups if it is to be successful.
Q3) In the United States individualism is highly valued, and in Japan individuals are expected to conform to group expectations. The two countries differ in terms of their ________ force.
A) demographic
B) economic
C) sociocultural
D) political
Q4) The barriers to entry result from three sources. Explain in brief the three sources.
Q5) List the objectives of NAFTA, CAFTA, and FTAA.
Q6) With reference to Hofstede's model of national culture, explain power distance.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60789
Sample Questions
Q1) Compare and contrast programmed and nonprogrammed decision-making in organizations.
Q2) Entrepreneurship encompasses all the decisions involved in planning, organizing, leading, and controlling resources.
A)True
B)False
Q3) Describe why the stage of learning from feedback is considered very important for managers in an organization. List the benefits of this step in the decision-making process.
Q4) Dynamic Explosives is trying to decide whether or not to launch a new product nationally. This represents a(n) ________________ decision.
A) programmed
B) intuitive
C) groupthink
D) nonprogrammed
Q5) Entrepreneurs are likely to be high on the personality trait of openness to experience.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Planning, Strategy, and Competitive Advantage
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60788
Sample Questions
Q1) A strategic alliance among two or more companies that agree to jointly establish and share the ownership of a new business is called a ________.
A) joint venture
B) franchise
C) portfolio management
D) wholly owned foreign subsidiary
Q2) Ace Real Estate conducted a SWOT analysis, and their managers believe that this year's local market growth will be slower than in the past. The predicted slow market growth is a(n) ________.
A) strength
B) weakness
C) opportunity
D) threat
Q3) A backward vertical integration occurs when a company expands into a new industry ________.
A) that helps create a competitive advantage
B) that produces inputs for the company's products
C) that is not related to the current business in any way
D) that uses or distributes the company's products
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Designing Organizational Structure
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60787
Sample Questions
Q1) Increasing workers' responsibility and involvement in their jobs in order to increase their interest in the quality of their output is a strategy known as job ________.
A) management
B) enlargement
C) simplification
D) enrichment
Q2) A formal agreement that commits two or more companies to exchange or share their resources in order to produce and market a product is known as a(n) ________.
A) outsourcing alliance
B) task force alliance
C) strategic alliance
D) market structure alliance
Q3) What structure do organizations adopt when they organize divisions according to the type of customers they focus on?
A) Market
B) Geographic
C) Product
D) Functional
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Control, Change, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60786
Sample Questions
Q1) Beswick Widget Ltd. sets up a system to monitor unit sales of its products to measure changes taking place in customer tastes and the possible resulting impact on future sales. With this system, Beswick is using ________ control.
A) feedforward
B) feedback
C) MBO
D) bureaucratic
Q2) From the information given below, calculate the organization's current ratio. Total Liabilities = $750,000; Current Liabilities = $220,000; Total Assets = $700,000; Current Assets = $176,000
A) 0.25
B) 0.93
C) 0.29
D) 0.80
Q3) In assessing the need for organizational change, managers must ________.
A) identify the obstacles to change at the corporate and individual levels
B) plan how they are going to attain the organization's ideal future state
C) recognize that there is a problem and identify its source
D) implement change from the top down or from the bottom up
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Motivation
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60785
Sample Questions
Q1) Paul sets a goal of completing the design for a new display box for a major customer by the end of the week. He decides to reward himself by playing golf over the weekend if he is able to complete the project on time. This is an example of ________.
A) self-efficacy
B) self-reinforcement
C) contingent reinforcement
D) vicarious learning
Q2) The degree to which an employee keeps trying, when faced with obstacles, to accomplish a goal is referred to as ________.
A) assertiveness
B) persistence
C) conscientiousness
D) effort
Q3) Punishment involves removing a negative consequence when dysfunctional behaviors occur.
A)True
B)False
Q4) In the context of motivation theory, what is an output? What is an input? Give examples of each.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Leaders and Leadership
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60784
Sample Questions
Q1) Transformational leaders do not engage in transactional leadership.
A)True
B)False
Q2) Anything that acts in place of a leader so that leadership is unnecessary is known as
A) empowerment
B) initiating structure
C) consideration
D) a leadership substitute
Q3) Which type of leader seeks high quality of interpersonal relationships with his/her subordinates?
A) Considerate
B) Task-oriented
C) Transformational
D) Relationship-oriented
Q4) The complete key to understanding leader effectiveness is to understand a leader's traits.
A)True
B)False
Q5) Do men and women differ in their personal leadership styles? Explain.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Effective Team Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60783
Sample Questions
Q1) Command groups are also known as ________.
A) informal groups
B) virtual groups
C) interest groups
D) departments
Q2) A high-performing group is most likely the result of ________.
A) low conformity/high deviance
B) moderate conformity/moderate deviance
C) moderate conformity/low deviance
D) high conformity/low deviance
Q3) In an attempt to promote innovation in a work group, the supervisor should
A) provide little guidance to the group, and let the group members self-guide themselves
B) provide detailed procedures to the group
C) let group members self-coach within the group
D) provide for only outside the organization resources for the group
Q4) What does "top management" refer to? Write a note on the importance of top management.
Q5) Explain the five stages of group development.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Building and Managing Human Resources
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60782
Sample Questions
Q1) The process by which a manager shares performance information with a subordinate and develops a plan for the future development of that subordinate is known as ________.
A) training
B) selection
C) feedback
D) assessment
Q2) Unions exist primarily because ________.
A) managers always try to take advantage of workers
B) managers may take actions to benefit other stakeholders at the expense of workers
C) union leaders force people to form and join unions
D) the law requires that all employees be part of a union
Q3) A sales manager for a Ford Motor Co. dealer evaluates each one of his sales staff monthly on the basis of the number of new cars sold during the past month. This is a(n) ________ type of appraisal.
A) trait
B) behavior
C) personality
D) objective
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Communication and Information Technology Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60781
Sample Questions
Q1) Distinguish between transaction-processing systems and operations information systems.
Q2) Information that reflects current conditions in the organization or in the external world is called synchronized information.
A)True
B)False
Q3) A sales manager follows up a complaint from a key customer with a letter to that customer. The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence. The sales manager's choice of a communication medium for the message is influenced by
A) groupthink
B) the need for a paper trail
C) management by wandering around
D) groupware
Q4) Describe how networks enhance computing power.
Q5) List the six types of computer-based management information systems and discuss their impact on programmed versus nonprogrammed decision making.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Q6) What are some of the forms of e-mail abuse? What can managers do to avoid this?
Chapter 14: Operations Management: Managing Vital
Operations and
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60780
Sample Questions
Q1) The people in the best position to identify opportunities for improving efficiency are ______.
A) top-level managers
B) staff managers
C) functional-level managers
D) workers
Q2) Which of the following typically represents the impact of increased quality on organizational performance?
A) Increased reliability that leads to lower prices
B) Increased productivity that leads to lower costs
C) Higher prices that lead to lower profits
D) Higher costs that lead to higher profits
Q3) Total factor productivity equals ________.
A) raw materials divided by labor costs
B) all inputs divided by outputs
C) outputs divided by all inputs
D) outputs times all inputs
Q4) Explain an advantage of using the JIT inventory system. Also explain the disadvantage of using this system.
Q5) Describe a just-in-time (JIT) inventory system.
To view all questions and flashcards with answers, click on the resource link above. Page 16