Managing People and Organizations
Midterm Exam
Course Introduction
This course explores the fundamental concepts and practical approaches to managing individuals and teams within organizations. It examines key topics such as motivation, leadership, organizational culture, communication, team dynamics, conflict resolution, and change management. Through case studies, discussions, and applied projects, students will develop skills for analyzing organizational problems, making effective management decisions, and fostering a positive work environment. Emphasis is placed on understanding the relationship between individual behavior and organizational outcomes, as well as strategies for achieving organizational goals through effective people management.
Recommended Textbook
Developing Management Skills 9th Edition by
David A. Whetten
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10 Chapters
981 Verified Questions
981 Flashcards
Source URL: https://quizplus.com/study-set/2554
Page 2
Chapter 1: Developing Self-Awareness
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Emotional intelligence can be developed and improved.
A)True
B)False
Answer: True
Q2) Which best describes core self-evaluation?
A) The extent to which people accurately evaluate how others think about them
B) The extent to which people are able to diagnose their own emotions
C) The extent to which people value themselves and feel proficient as individuals
D) The extent to which people want affection
Answer: C
Q3) Based on the Locus of Control Scale you determine you are an external.This means that you have always been an external and will always be an external,because locus of control is a fixed trait.
A)True
B)False
Answer: False
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Chapter 2: Managing Personal Stress
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Which cultural dimension increases the likelihood of encounter stressors at work?
A) Affectivity
B) Collectivism
C) Individualism
D) Ascription
Answer: A
Q2) Which can best eliminate anticipatory stress?
A) Redesigning the work
B) Time management
C) Prioritizing and short-term planning
D) Improving your emotional intelligence
Answer: C
Q3) George just found out that Bill received a letter from the IRS about a certain deduction Bill took.George took the same deduction.George is worried.This is an example of situational stress.
A)True
B)False
Answer: False
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Chapter 3: Solving Problems Analytically and Creatively
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/50828
Sample Questions
Q1) Brainstorming is only effective when it occurs in a face-to-face group setting.
A)True
B)False
Answer: False
Q2) How both Velcro and Post-it Notes came to be produced is an excellent example of which problem-solving model?
A) Analytical problem solving
B) Creative problem solving
C) Synectic problem solving
Answer: B
Q3) Sometimes people fail to act creatively because they define their current problems simply as variations on their past problems.When people restrict their decision making in this way,they are falling prey to which of the following?
A) Perceptual stereotyping
B) Subdivision
C) Janusian thinking
D) Morphological synthesis
Answer: A
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Chapter 4: Building Relationships by Communicating
Supportively
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) You asked your boss when you might receive a raise.He responded by telling you how interesting the travel channel is after 10:00 p.m.What should your response probably be?
A) An elaboration probe
B) A clarification probe
C) A repetition probe
D) A reflective probe
E) An advising response
Q2) Studies have found that people make fewer mental errors when experiencing positive relationships.
A)True
B)False
Q3) You have noticed since your discussion with Mary about her performance in the team that she seems withdrawn and not very motivated.What should you suspect about your communication?
A) It was very supportive.
B) It caused some defensiveness in Mary.
C) It caused some disconfirmation in Mary.
D) It caused both some defensiveness and disconfirmation in Mary.
Q4) Briefly explain the eight principles of supportive communication.
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Chapter 5: Gaining Power and Influence
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Which best describes a manager with personal attraction as a power base?
A) Possesses personality characteristics that are remarkable to co-workers
B) Is friends with specific co-workers
C) Is knowledgeable so that people try to be his or her friend
D) Acts congruently with the organizational value system
Q2) Which of the following is not a determinant associated with position power?
A) Expertise
B) Relevance
C) Visibility
D) Flexibility
E) Centrality
Q3) What do position characteristics that foster power include?
A) Effort
B) Credibility
C) Legitimacy
D) Centrality
E) Charisma
Q4) What could you do to maintain position power if you were the plant manager?
Q5) Explain the three influence strategies and provide an example of each strategy.Identify how one might neutralize each influence strategy.
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Chapter 6: Motivating Others
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) When an employee does not perform at the level you expect,what steps should you take (in order)to reshape the behavior?
A) Ignore, reprimand, redirect
B) Redirect, reprimand, reinforce
C) Discipline, redirect, reinforce
D) Reprimand, redirect, reinforce
Q2) An effective goal program has goals that are specific,consistent,and appropriately challenging.What is missing?
A) Motivation
B) Autonomy
C) Feedback
D) Fairness
Q3) You have recently been promoted to a managerial position.One of your new peers comments,"Sometimes you just have to ignore unacceptable behavior of your employees.That way,it just goes away all by itself." Based on the text,you should believe this is good advice.
A)True
B)False
Q4) Explain the key components of the path-goal theory of leadership.
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Chapter 7: Managing Conflict
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) In effectively handling a conflict,what should you do?
A) Adopt the most appropriate approach based on your dominant personality characteristics.
B) Adopt the most appropriate approach depending on the nature of the conflict.
C) Always choose collaboration.
Q2) Which source of conflict is one of the more difficult to resolve?
A) Personal differences
B) Informational deficiency
C) Role incompatibility
D) Environmental stress
Q3) The bottom line about conflict is (1)it stimulates innovation and encourages personal involvement,(2)it stifles innovation and encourages political game playing that results in cynicism,and (3)it sparks creativity.Which statements are correct?
A) All three statements are correct.
B) Only statements 1 and 2 are correct.
C) Only statements 2 and 3 are correct.
D) Only statements 1 and 3 are correct.
E) Only statement 3 is correct.
Q4) What are the sources of conflict in this case?
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Chapter 8: Empowering and Delegating
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Which is an attribute of a measurable goal?
A) Associated with observable behavior
B) Associated with overall purposes of the organization
C) Time-bound
D) Associated with outcome criteria
E) Associated with challenging tasks
Q2) Explain the core dimensions of empowerment.Provide a real-life example for each dimension.
Q3) You write notes of praise to employees,as well as to their family members and co-workers,in recognition of noteworthy accomplishments.This most closely relates to providing support to encourage empowerment.
A)True
B)False
Q4) A team has just outlined its approach to a problem.Part of its plan is to have the team members' manager closely monitor the daily tasks.The manager should discourage this approach and remind the team the project is its responsibility,but he is available for assistance.
A)True
B)False
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Chapter 9: Building Effective Teams and Teamwork
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) If the team works to build core competence and encourage creative problem solving,what stage of team development is the team at?
A) Forming
B) Norming
C) Storming
D) Performing
Q2) In your team's meeting with your prime client,you state,"We have been trying to get that data,both Arnie and I,since last October." Your manager,George,gives you a stern look like "Don't air our dirty laundry in public." You say very little after the stare.How George behaved in the meeting is an example of
A) mind guarding.
B) self-censorship.
C) direct pressure.
D) shared stereotypes.
Q3) Explain the four stages of team development and the key interpersonal behaviors typically exhibited by team members in each stage.
Q4) Explain the principles that have been found to be effective in providing feedback to others.
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11
Chapter 10: Leading Positive Change
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94 Flashcards
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Sample Questions
Q1) Which is an accurate statement concerning the effects of gratitude on individual and organizational performance?
A) Gratitude has no relationship to individual or organizational performance.
B) Gratitude has positive effects on individual performance, but not on organizational performance.
C) Gratitude has only slightly positive effects on both individual and organizational performance.
D) Gratitude has dramatic positive effects on both individual and organizational performance.
Q2) No company can make money over time without capable and skillful employees.
A)True
B)False
Q3) Institutionalizing change is a critical prerequisite to successfully articulating a vision throughout an organization.
A)True
B)False
Q4) In 1979 with the company in such bad shape and the economy so dismal,how does Iacocca create a climate of positivity? What symbols are used? What small wins were identified?
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