Managing People and Organizations
Exam Questions
Course Introduction
This course explores the fundamental principles and practices involved in effectively managing individuals and groups within organizational settings. Students will examine theories of motivation, leadership, team dynamics, communication, and organizational culture, and learn how these concepts influence employee behavior and organizational performance. Through case studies, discussions, and practical exercises, the course emphasizes strategies for recruiting, developing, and retaining talent, fostering an inclusive and productive work environment, and addressing challenges such as conflict resolution and change management. By the end of the course, students will be equipped with the skills and knowledge necessary to lead and manage people in diverse organizational contexts.
Recommended Textbook Fundamentals of Management 8th Edition by
Stephen P. Robbins
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Page 2
Chapter 1: Managers and Management
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Q1) Deciding who will be assigned to which job is a part of the leading function of management.
A)True
B)False
Answer: False
Q2) Taylor began to develop his theory of ________ after a result of viewing workers in steel companies.
A)the functions of management
B)ethics-based management
C)management skills
D)scientific management
Answer: D
Q3) Because profit, or the "bottom line," is not the measure of success for not-for-profit organizations, managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.
A)True
B)False
Answer: False
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Chapter 2: The Management Environment
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Q1) In a short essay, explain how regulations might be used to reform the economy in the wake of the recent downturn.
Answer: Many of the problems that caused the economic downturn in 2008 were brought about by lax or nonexistent regulations.Allowing mortgage companies to give loans to people who didn't qualify for them, allowing bond ratings companies to identify investments as AAA "sound" when in fact they were dubious are just two of the areas in which increased regulation might have prevented disaster.However, as social scientist Amitai Etzioni points out, there are simply too many transactions in today's economy to control with regulation exclusively.Regulations can go only so far; to get true reform, the attitudes of individuals must change.Practices that are clearly dangerous can be recognized ahead of time and acted upon.As a whole, investors and the general public must learn to behave in a more thoughtful, ethical, moral way while still not abandoning their quest for profit.
Q2) The symbolic view of management holds that an organization's performance is based solely on the decisions of managers.
A)True
B)False
Answer: False
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Chapter 3: Integrative Managerial Issues
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Sample Questions
Q1) A theory of justice view of ethics focuses on individual liberties and privileges.
A)True
B)False
Answer: False
Q2) Parochialism is ________.
A)acceptance of diverse points of view
B)a desire to leave one's own culture for a foreign culture
C)a tendency to view the world through a single perspective
D)recognition of diverse religious beliefs
Answer: C
Q3) After the global sourcing stage, companies that are going global often turn to exporting and importing goods across international borders.
A)True
B)False
Answer: True
Q4) Any action that is illegal is unethical and any action that is legal is ethical.
A)True
B)False Answer: False
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Chapter 4: Foundations of Decision Making
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Sample Questions
Q1) French management style tends to be ________ in style.
A)permissive
B)group oriented
C)rule following
D)autocratic
Q2) Which of the following would be a fairly objective criterion by which a bicycle buyer could assess different bike models?
A)handling
B)weight
C)quality of craftsmanship
D)style
Q3) Which phrase best summarizes the drawbacks of group decisions?
A)A camel is a racehorse put together by a manager.
B)A camel is a racehorse put together by a committee.
C)A camel is a no racehorse when it comes to speed.
D)A camel beats a racehorse in a long race.
Q4) In a short essay, list and discuss the first four steps in the decision-making process.Give an example of each step.
Q5) In a short essay, discuss bounded rationality and satisficing.
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Chapter 5: Foundations of Planning
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Sample Questions
Q1) Formal planning can increase creativity in an organization.
A)True
B)False
Q2) The first three steps of the strategic management process involve ________ strategies.
A)planning
B)implementing
C)evaluating
D)identifying
Q3) Planning is concerned with ________.
A)both ends and means
B)ends only
C)means only
D)neither ends nor means
Q4) To address limited, short-term problems, a company is most likely to employ a ________ strategy.
A)retrenchment
B)turnaround
C)doomsday
D)self-critical
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Chapter 6: Organizational Structure and Design
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Q1) Organizational learning can't take place without ________.
A)complete privacy for employees
B)a clear chain of command
C)a shared vision of the future
D)a stable structure or hierarchy
Q2) In a team structure, team members ________.
A)are subject to decisions made by their supervisors
B)can influence decisions made by top managers
C)make decisions and are accountable for their decisions
D)make decisions only after first checking with management
Q3) When decisions tend to be made at lower levels in an organization, the organization is said to be centralized.
A)True
B)False
Q4) ________ prevents a single employee from getting conflicting orders from two different superiors.
A)Line authority
B)Unity of command
C)Staff authority
D)Chain of command
Page 8
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Chapter 7: Managing Human Resources
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Questions
Q1) In testing for the executive position, Frances has a candidate fill out a typical sample budget for the department he would be working in.This is an example of a(n)________ test.
A)written
B)performance-simulation
C)intelligence
D)written interview
Q2) A key goal of compensation administration is to create a fair system that will provide incentive for employees.
A)True
B)False
Q3) A wheelchair-bound applicant may be denied a job ________.
A)under no circumstances
B)if the job is strenuous or physically tiring in some way
C)if the job requires complete physical mobility
D)in some states
Q4) In a short essay, discuss why sexual harassment is such a difficult problem in today's workplace.
Q5) In a short essay, discuss the performance-simulation test as a selection device for HRM.
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Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) Workers in a company are complaining about a new employee evaluation system.Which kind of resistance to change are they demonstrating?
A)resistance out of habit
B)resistance because of uncertainty
C)resistance to protect company goals
D)resistance to protect market share
Q2) The main idea of the "white-water rapids" metaphor is that change is always destructive.
A)True
B)False
Q3) A head football coach who tries to coach every phase of the team-offense, defense, and special teams-rather than delegate authority is likely to suffer from ________.
A)task demand
B)interpersonal demand
C)role conflict
D)role overload
Q4) Inspiration marks the first step in the creative process.
A)True
B)False
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Chapter 9: Foundations of Individual Behavior
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Q1) In everyday parlance, the term attitude refers only to the ________ component of attitude.
A)cognitive
B)informational
C)behavioral
D)affective
Q2) A person who is risk-averse might do well as a stock trader.
A)True
B)False
Q3) Which pairing is correct?
A)high distinctiveness internal cause of behavior
B)low distinctiveness external cause of behavior
C)high consensus external cause of behavior
D)low consistency internal cause of behavior
Q4) Surprisingly, studies show that emotional stability is ________.
A)positively related to job performance
B)not positively related to happiness
C)positively related to job type
D)not positively related to job performance
Q5) Define organizational behavior and describe its goals.
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Chapter 10: Understanding Groups and Managing Work Teams
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Q1) In a short essay, describe the characteristics of virtual teams.
Q2) In the norming stage of group development, the group becomes cohesive.
A)True
B)False
Q3) A major contextual factor that contributes to making a team effective is ________.
A)diversity
B)autonomy
C)having specific goals
D)trust
Q4) Team efficacy is a measure of how ________ a team is.
A)efficient
B)cooperative
C)confident
D)skilled
Q5) The problem with many problem-solving teams is that they don't have the authority to act on their decisions.
A)True
B)False
Q6) In a short essay, describe the characteristics of cross-functional teams.
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Chapter 11: Motivating and Rewarding Employees
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Sample Questions
Q1) Herzberg has had the greatest influence on which of the following?
A)employee pay scales
B)work conditions
C)how managers design jobs
D)labor-management relations
Q2) According to expectancy theory, managers should give all workers the same rewards.
A)True
B)False
Q3) Most U.S.employees are excited about their jobs.
A)True
B)False
Q4) Which of the following is NOT a common way that employee recognition programs recognize worker achievements?
A)added worker responsibilities
B)a party
C)a handwritten note of thanks
D)a public announcement of achievement
Q5) In a short essay, describe how managers might motivate professional workers.
Page 13
Q6) In a short essay, describe and discuss the job characteristics model.
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Chapter 12: Leadership and Trust
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Q1) A leader with an autocratic style often delegates authority to subordinates.
A)True
B)False
Q2) Emotional intelligence (EI)is the best predictor of who will emerge as a leader.
A)True
B)False
Q3) "Trained" charismatic leaders had workers who were ________ those who had been led by noncharismatic leaders.
A)dramatically less productive than B)more productive than C)equally productive when compared to D)slightly less productive than
Q4) The Iowa studies indicated that this was the most successful leadership style.
A)autocratic
B)laissez-faire
C)combination of autocratic and laissez-faire
D)democratic
Q5) One specific role of team leadership is that team leaders are troubleshooters.
A)True
B)False
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Chapter 13: Communication and Information
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Q1) Active listening is enhanced by developing ________ with the speaker.
A)apathy
B)sympathy
C)a personal friendship
D)empathy
Q2) The channel is the ________.
A)actual physical product from the source that conveys a purpose
B)person who receives the message
C)medium that the messages travels through D)person who sends the message
Q3) In a short essay, discuss the two best-known types of nonverbal communication.
Q4) The manager has control over all three components of customer service interactions.
A)True
B)False
Q5) In a short essay, explain how information overload can serve as a barrier to effective communication.
Q6) Verbal intonation can be a part of written communication.
A)True
B)False
Page 15
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Chapter 14: Foundations of Control
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Q1) These forms of performance measurement provide the best and most immediate forms of feedback.
A)oral report and written report
B)written report and statistical report
C)MBWA and oral report
D)statistical report and MBWA
Q2) ________ is a measure of an organization's ability to meet its current debt obligations.
A)Profitability
B)Activity
C)Leverage
D)Liquidity
Q3) For addressing unemployment, this is an example of basic corrective action.
A)a task force to see why jobs were lost
B)food stamps
C)unemployment compensation
D)a job training program
Q4) In a short essay, describe the second step in the control process.
Q5) In a short essay, describe the third step in the control process.
Q6) In a short essay, describe the first step in the control process.
Page 16
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Chapter 15: Operations Management
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Q1) According to W.Edwards Deming, managers should emphasize short-term rather than long-term planning.
A)True
B)False
Q2) High-quality service that gives customers an experience that doesn't vary from time to time is called ________.
A)convenience
B)accuracy
C)completeness
D)consistency
Q3) Productivity is not important to value chain management.
A)True
B)False
Q4) Operations management includes service industries but not manufacturing firms.
A)True
B)False
Q5) Manufacturing organizations produce both physical and nonphysical outputs.
A)True
B)False
Q6) In a short essay, define and describe operations management.
Page 17
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Chapter 16: Appendix: History Module
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Sample Questions
Q1) Which of the following is a contingency variable?
A)how successful an organization is
B)how large an organization is
C)how well-known an organization is
D)how well-managed an organization is
Q2) Job specialization entails breaking down a complex job into ________.
A)five key components
B)broad general categories
C)simple, narrow repetitive tasks
D)nonrepeating tasks
Q3) The Industrial Revolution marked the birth of management.
A)True
B)False
Q4) The Hawthorne studies showed that the brighter the lights in the room, the more productive were workers who worked in the room.
A)True
B)False
Q5) Adam Smith argued that division of labor increased productivity.
A)True
B)False
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Chapter 17: Appendix: Entrepreneurship Module
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Q1) The typical reason for why an entrepreneur considers implementing employee empowerment in an organization is to make sure that the organization ________.
A)stays nimble and flexible
B)is profitable
C)stays small and informal
D)is efficient
Q2) When hiring, entrepreneurs are more likely to make sure that these two elements are a good match than traditional HRM managers.
A)job skills and organizational needs
B)job qualifications and organizational requirements
C)formal job training and organizational requirements
D)values and organizational culture
Q3) An entrepreneurial venture is the same as a small business.
A)True
B)False
Q4) Nonvisionary entrepreneurial leaders usually outperform visionary entrepreneurial leaders.
A)True
B)False
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Chapter 18: Appendix: Quantitative Module
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Sample Questions
Q1) Another term for queuing theory is "waiting line" theory.
A)True
B)False
Q2) Fixed costs for a product are $50,000.The product itself sells for $5.00 and it costs $3.00 to make each product.What is the break-even point for the product?
A)100,000
B)10,000
C)50,000
D)25,000
Q3) This regret matrix gives values for strategies S1, S2, and S3 for the Bigg Company and competitive strategies CA1, CA2, and CA3 for the Large Company.A minimax Bigg manager choosing S3 would have a greatest possible regret of 2.
CA1 CA2 CA3
S1 5 5 3
S2 9 6 1
S3 10 2 5
A)True
B)False
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Chapter 19: Appendix: Career Module
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Q1) Trying to "protect" your career from outside harm is probably a silly idea because there is no way to protect against changes in the environment.
A)True
B)False
Q2) The difference in pay rates over a lifetime between college graduates and noncollege graduates is fairly small.
A)True B)False
Q3) Changes in the environment that can affect a career include negative things such as downsizing only.
A)True
B)False
Q4) Job location ranked second in job priorities for today's job seekers. A)True B)False
Q5) Being a skilled writer can give a person a competitive advantage in the job market.
A)True B)False
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