Managing Human Capital
Textbook Exam Questions
Course Introduction
Managing Human Capital explores strategies and practices for effectively attracting, developing, motivating, and retaining an organization's workforce. This course examines the critical role human capital plays in achieving organizational goals, with a focus on talent acquisition, learning and development, performance management, compensation, and employee relations. Students will analyze how leadership, culture, and contemporary HR analytics can contribute to competitive advantage, as well as address challenges related to diversity, global workforces, and evolving work environments. Through case studies and real-world applications, learners will develop the skills needed to maximize employee potential and drive organizational success.
Recommended Textbook Human Resource Development 5th Edition by Jon
M. Werner
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16 Chapters
900 Verified Questions
900 Flashcards
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Chapter 1: Introduction to Human Resource Development
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Sample Questions
Q1) According to the Upjohn institute what percent of hourly employees lack some basic skills?
A)75
B)25-40
C)3-5
D)about 10 percent
Answer: B
Q2) For HRD to play a more important role in the strategic plan of an organization all of the following are necessary except:
A)The must contribute ideas and information to strategy formulation
B)Education & training must support strategic management
C)Training must be budget conscious
D)Training must be linked to the organizations goals and strategies
Answer: C
Q3) The first documented factory school was founded in:
A)1809
B)1917
C)1872
D)1907
Answer: C
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Chapter 2: Influences on Employee Behavior
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Sample Questions
Q1) Organizational Citizenship Behaviors (OCB) can include behaviors such as:
A)the specific job task
B)organizational responsibility
C)organizational ethics
D)an organization's commitment to innovation and initiative taking
Answer: D
Q2) The following are factors in the work environment that effect an employee's behavior
EXCEPT:
A)supervision
B)coworkers
C)organizational design
D)outcomes
Answer: C
Q3) Job design is:
A)Not important in the way employees behave
B)A function of the tasks one performs and the scope of responsibilities
C)Done by HR Designers only once each year
D)The way the employee performs the job
Answer: B
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Page 4
Chapter 3: Learning and HRD
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Sample Questions
Q1) According to Lim and Johnson the number 1 reason for failure of training to transfer to work was:
A)A bad instructor
B)A poor quality video was shown
C)Lack of effective handouts
D)Lack of practice in the actual work environment.
Answer: D
Q2) James and Galbraith's seven primary perceptual preferences include:
A)The vark
B)Reflective and perceptive
C)Aural, visual and olfactory
D)Thinking and sensing
Answer: C
Q3) Personality is:
A)Something than changes almost monthly
B)Of no interest to trainers
C)A key part of motivation theory
D)A stable set of personal characteristics that account for consistent patterns of behavior.
Answer: D
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Chapter 4: Assessing HRD Needs
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Sample Questions
Q1) Supervisors and job incumbents evaluate a task list in terms of its importance and time spent performing it in which method of task identification?
A)Critical incident
B)Time sampling
C)Job inventory questionnaire
D)Stimulus-response-feedback
Q2) In 1998 the US Supreme Court decided that supervisory training for sexual harassment was:
A)Unimportant
B)Adequate in both cases
C)Important but not necessary
D)Inadequate in both cases
Q3) The gap a TNA identifies is the difference between what an organization expects to happen and what actually takes place.
A)True
B)False
Q4) Performance appraisal information can always be considered to be accurate.
A)True
B)False
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Chapter 5: Implementing HRD Programs
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Sample Questions
Q1) Social learning theory suggests we learn best from listening to others talk.
A)True
B)False
Q2) The three categories of training are: on the job, classroom and trial and error.
A)True
B)False
Q3) An In-basket exercise is designed to:
A)Test what the trainees already know
B)Assess the trainee's ability to establish priorities
C)Evaluate the training program
D)Assess the learning gap before training
Q4) JIT stands for:
A)Just in time training
B)Just intuition training
C)Job intuition training
D)Job instruction training
Q5) In using the discussion method one of the trainer's jobs is to see that only really smart people participate in the discussion.
A)True
B)False
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Chapter 6: Designing Effective HRD Programs
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Sample Questions
Q1) An LMS is a:
A)Learning Management System
B)Learning Maintenance System
C)Living Management System
D)Less Management System
Q2) It is expected that e-learning use will increase in coming years.
A)True
B)False
Q3) According to Mager if you do not know where you are going:
A)You might wind up somewhere else and not even know it
B)You should wind up where you want to be
C)You might accomplish a more important objective
D)You cannot know when you get where you want to be
Q4) According to Mager and the text the objective 'Discuss and illustrate principles and techniques of computer programming' is not a good objective.
A)True
B)False
Q5) A lesson plan is a good idea to use when developing a training program.
A)True
B)False
8
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Chapter 7: Evaluating HRD Programs
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Sample Questions
Q1) Why is it a good idea to randomly assign people to the training group and the control group?
A)it is the easiest way to select equivalent groups
B)it is the easiest way to measure both pre and post training
C)it guarantees that training evaluation will be believed by management
D)it allows us to assume that attitude toward training is positive for all trainees
Q2) Donald Kirkpatrick described which of the following four training evaluation criteria?
A)reaction, learning, job behavior, modification
B)reaction , learning, job behavior and results
C)context, input, process and product
D)context, input, process and modification
Q3) External validity means you are comparing your results to those of similar size organizations.
A)True
B)False
Q4) A control group is a group of people of the same age as the trainees.
A)True
B)False
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Chapter 8: Employee Socialization and Orientation
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Sample Questions
Q1) Self selection results in people turning down a job.
A)True
B)False
Q2) Well run orientation programs commonly contain which of the following:
A)All information is given in 1 day
B)1 way communication from Management to the employee
C)Both technical and social information
D)A tenseness to sharpen the newcomers drive
Q3) Realistic job previews increase job satisfaction because:
A)people who get these are generally paid more money
B)it keeps people with the organization, even if it is not the place for them
C)it increases their level of personal commitment to the job and the organization
D)research shows it does not increase job satisfaction
Q4) It has been found that newcomers actively seek out the information they need rather than simply waiting for the organization to supply it to them.
A)True
B)False
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Chapter 9: HRD and Diversity: Diversity Training and Beyond
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Sample Questions
Q1) Internal validity can be affected by all of the following, except:
A)History
B)Maturation
C)Differential selection
D)Statistical abnormality
Q2) Internal validity can be affected by all of the following, except:
A)Instrumentation
B)Testing
C)Differential investigation
D)Experimental mortality
Q3) To control costs while increasing statistical power Yang et. al. recommend
A)Training more people
B)Placing more people in the control group
C)Faking your results
D)None of the above
Q4) A pre/post comparison is used to evaluate learning so that:
A)we know how much change took place during the program
B)we can calculate a t-test to get nice-looking statistics
C)we can compare the trained group to the control group
D)we know where the group was at the start
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Chapter 10: Skills and Technical Training
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Sample Questions
Q1) A license can generally be granted by:
A)a professional organization
B)a state government
C)labor unions
D)a and b above
Q2) Technical training would include training in operating a computer driven machine?
A)True
B)False
Q3) Which of the following is considered a basic employee skill?
A)Windows 98
B)reading
C)simple machine operation
D)driving a car
Q4) Apprenticeship training:
A)is an old concept, traced to the middle ages
B)was created by Lyndon Johnson in 1965
C)is no longer used
D)will probably be President Clinton's major legacy
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Page 12
Chapter 11: Coaching and Performance Management
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Sample Questions
Q1) In coaching, the supervisor:
A)is not involved - it is the training department's problem
B)bears the primary responsibility for the effectiveness of the program
C)assigns employees to the coaching program, but does not get involved in the program
D)is responsible only for the evaluation of the program
Q2) All of the following are ways of increasing employee motivation and sense of ownership of their performance except:
A)Goal setting
B)Job redesign
C)Employee participation programs
D)Pay raises
Q3) The interpersonal skills needed for coaching include all of the following except:
A)indicating respect
B)assertiveness
C)immediacy
D)objectivity
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Chapter 12: Employee Counseling and Wellness Services
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Sample Questions
Q1) Stress is easy to define and identify?
A)True
B)False
Q2) Employers see healthcare costs as a major factor in encouraging counseling programs for employees.
A)True
B)False
Q3) A HPP is a Health Promotions Program
A)True
B)False
Q4) Using role-play techniques is a good way to training supervisors in their role in employee counseling.
A)True
B)False
Q5) Employee counseling services began:
A)Around 1900
B)In 1964 after the EEO laws
C)In 1991 with the ADA
D)In the late 1980's due to increasing drug use by employees
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Chapter 13: Career Management and Development
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Sample Questions
Q1) Career planning involves becoming aware of one's options, constraints and consequences.
A)True
B)False
Q2) According to Greenhaus & colleagues a career is best defined as::
A)the pattern of work experiences over one's lifetime
B)advancement in jobs
C)staying with one job for a long time
D)something a doctor has, but a bricklayer does not
Q3) All of the following are career concepts EXCEPT:
A)linear
B)horizontal
C)spiral
D)transitory
Q4) Career exploration always includes goal setting.
A)True
B)False
Q5) Outplacement focuses on keeping people happy within the organization.
A)True
B)False
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Chapter 14: Management Development
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Sample Questions
Q1) As a group Managers are:
A)Shrinking in numbers
B)Increasing in numbers
C)Staying even
D)No one knows for sure
Q2) Which of the following is not a guiding principle for making strategic links according to Seibert and colleagues?
A)Put classroom activities in the central role of your plan
B)Put job experiences before classroom activities
C)Be opportunistic
D)Support experience-based learning
Q3) Hamburger University is:
A)A cooking school
B)In Paris
C)Attended by all fast food workers
D)McDonald's Management Training School.
Q4) A transformational leader offers us a vision and inspires us to pursue that vision.
A)True
B)False
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Chapter 15: Organization Development and Change
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Sample Questions
Q1) The change agent needs a broad knowledge of OD theories.
A)True
B)False
Q2) An Intervention strategy is
A)the primary means for organizational change and improvement
B)an unplanned corporate event
C)a new government regulation
D)a major problem encountered for the first time by an organization
Q3) All of the following are limitations of research supporting OD Theories EXCEPT:
A)lack of true experimental designs
B)lack of resources available to OD practitioners
C)limitations of field research designs
D)OD is a relatively new field, so there hasn't been time to do research
Q4) Organizational development is designed to enhance
A)Individual employees only
B)Only the organization
C)Both the individual employee and the organization
D)Neither the individual employee nor the organization
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Chapter 16: HRD and Diversity: Diversity Training and Beyond
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Sample Questions
Q1) Traditionally, a key element in moving into higher level positions in organizations is having a mentor.
A)True
B)False
Q2) Females have both moved up in organizations and achieved pay equity with men over the last 20 years.
A)True
B)False
Q3) Recent immigration patterns to the U.S. indicate that:
A)Hispanic immigration peaked in the 1960s
B)Mexicans represent the largest portion of the foreign born in the U.S.
C)Asia is the source of most recent immigration
D)none of the above is correct
Q4) The fastest growing minority group in the next 10 years will be:
A)Blacks
B)Hispanics
C)Native Americans
D)None of these are growing at all
Page 18
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