Managerial Skills Development Exam Solutions
Course Introduction
Managerial Skills Development focuses on equipping students with essential competencies required for effective management in dynamic organizational settings. The course covers a broad range of topics, including communication techniques, decision making, leadership styles, conflict resolution, team building, time management, and negotiation skills. Through interactive activities, case studies, and self-assessment tools, students will enhance their ability to lead diverse teams, manage change, motivate employees, and solve complex problems. Emphasis is placed on practical skill application, self-reflection, and the development of a personal action plan for continuous managerial growth.
Recommended Textbook
Understanding and Managing Organizational Behavior 6th Edition by Jennifer M. George
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18 Chapters
3054 Verified Questions
3054 Flashcards
Source URL: https://quizplus.com/study-set/1048 Page 2
Chapter 1: Introduction to Organizational Behavior
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/20781
Sample Questions
Q1) An organization's social responsibility consists of its obligations and duty toward people or groups outside the organization that are directly affected by its actions.
A)True
B)False
Answer: True
Q2) The ethics of an organization are based on all of the following EXCEPT ________.
A) moral strategies
B) moral rules
C) beliefs
D) values
Answer: A
Q3) The corporate drive to cut costs is often a response to increases in the minimum wage.
A)True
B)False
Answer: False
Q4) What is an organization?
Answer: An organization is defined as a collection of people who work together to achieve individual or organizational goals.
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Chapter 2: Individual Differences: Personality and Ability
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/20782
Sample Questions
Q1) "Fitness for duty" performance tests determine if employees ________.
A) are physically fit enough for their job
B) experienced high levels of stress
C) have a history of drug or alcohol abuse
D) can safely perform their job
Answer: D
Q2) An individual with ________ has the ability to physically manipulate objects in an environment.
A) prestidigitation
B) hands-on experience
C) motor skills
D) physical skills
Answer: C
Q3) Which of the following dimensions of personality do anxiety, self-consciousness, and vulnerability fall under?
A) extraversion
B) neuroticism
C) conscientiousness
D) openness to experience
Answer: B
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Chapter 3: Work Values Attitudes and Moods and Emotions
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176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/20783
Sample Questions
Q1) Work values and ethical values are especially relevant to organizational behavior.
A)True
B)False
Answer: True
Q2) How a worker feels about his or her job or organization represents the ________ of the worker's attitude.
A) behavioral component
B) affective component
C) cognitive component
D) temperamental component
Answer: B
Q3) Employees whose primary reason for working is to earn money have intrinsic work values.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Perception Attribution and the Management of Diversity
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186 Verified Questions
186 Flashcards
Source URL: https://quizplus.com/quiz/20784
Sample Questions
Q1) Salient individuals are often perceived in more extreme terms (positive or negative) than inconspicuous members of a group are perceived.
A)True
B)False
Q2) The halo effect can cause a supervisor to evaluate subordinates, who are similar to him or her, more positively than they deserve.
A)True
B)False
Q3) Stereotyping can be minimized if organizational members are encouraged to think about characteristics that really affect job performance, rather than irrelevant characteristics such as age, race, or gender.
A)True
B)False
Q4) The actor-observer effect is the tendency to attribute the behavior of others to external causes and to attribute one's own behavior to internal causes.
A)True
B)False
Q5) How can employees guard against thinking stereotypically?
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Chapter 5: Learning and Creativity
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175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/20785
Sample Questions
Q1) Learning does NOT require a learner to ________.
A) learn in a specified time frame
B) experience any alteration in knowledge or behavior
C) experience any permanent or long lasting change
D) learn via practice or through experience
Q2) In general, positive reinforcement is better than negative reinforcement for employees, managers, and the organization.
A)True
B)False
Q3) Dan Miller is trying to learn how to use a new computer system by watching a co-worker, Tom Seigmund, use the software on his computer. Social learning theory would refer to Tom as ________.
A) the antecedent of Dan's behavior
B) the model for Dan's learning
C) the stimulus for Dan's learning
D) the motivation for Dan's actions
Q4) Self-efficacy has little influence on the activities and goals that individuals pursue.
A)True
B)False
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Chapter 6: The Nature of Work Motivation
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20786
Sample Questions
Q1) Steve Boston is experiencing overpayment inequity. According to equity theory, which of the following would LEAST LIKELY be an explanation for this?
A) He is making more than he did a year ago but feels as if he is putting less into his job now than he did a year ago.
B) He perceives he receives better treatment from his superiors than do others who are doing the same things he is.
C) He believes management discriminates against some of his coworkers by paying them less than he makes because they do not have a college education, even though their performance and behaviors are identical to his.
D) He and his coworkers have to work more overtime than he had anticipated they would, but make overtime pay doing so.
Q2) Employees at an insurance company were complaining about the form used for evaluating employee effectiveness. Their complaints were related to ________ justice. A) interpersonal B) procedural
C) informational
D) distributive
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Chapter 7: Creating a Motivating Work Setting
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164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/20787
Sample Questions
Q1) Scientific management is a set of principles and practices stressing job simplification and specialization.
A)True
B)False
Q2) The founder of Zappos, who tells his employees, "have fun and create a little weirdness," would MOST LIKELY agree with the founders of the ________.
A) job characteristics model
B) scientific management theory
C) organizational management theory
D) organizational behavior model
Q3) Contingent workers are hired or contracted on a temporary basis to fill needs for labor, which change over time.
A)True
B)False
Q4) Scientific management has been instrumental in helping organizations improve employee effectiveness and productivity.
A)True
B)False
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Page 9
Chapter 8: Pay Careers and Changing Employment Relationships
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177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20788
Sample Questions
Q1) Describe each of the following rating methods and review the advantages and disadvantages of each one: the graphic rating scale, behaviorally anchored rating scale (BARS), and the behavioral observation scale (BOS).
Q2) If psychological contracts are intentionally breached by an organization in significant ways, then employees' levels of trust in the organization plummet.
A)True
B)False
Q3) Employees operating under full commission plans are likely to adopt a highly individualized approach to their jobs and not work together as a team.
A)True
B)False
Q4) The primacy effect occurs when a subordinate who made a good first impression on his supervisor receives a better performance appraisal than he deserves.
A)True
B)False
Q5) Explain the principle of comparable worth, and discuss why it is hard to put this principle into practice.
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Chapter 9: Managing Stress and Work Life Balance
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/20789
Sample Questions
Q1) Sara Chan is unsure about what is expected of her and how she should perform her job. Therefore, she is experiencing ________.
A) role ambiguity
B) role conflict
C) work-life balance stress
D) underload
Q2) Most employees experience some degree of role ambiguity at one time or another because organizations frequently change job responsibilities to adapt to changing conditions in the competitive environment.
A)True
B)False
Q3) Employees starting new jobs often feel stressed and nervous, but the stress diminishes over time as they gain experience.
A)True
B)False
Q4) Problem-focused coping is directly tailored to the stressor being experienced.
A)True
B)False
Q5) List some of the problem-focused coping strategies for organizations.
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Chapter 10: The Nature of Work Groups and Teams
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188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/20790
Sample Questions
Q1) One advantage of larger groups is that ________.
A) information dispersal is faster
B) group resources are greater
C) there is less chance of conflicts
D) group members tend to be more satisfied
Q2) A team with no manager or team member assigned to lead the team is called a ________.
A) cross-functional team
B) self-managed work team
C) standing committee
D) informal work group
Q3) A command group is a collection of people who come together to accomplish a specific goal, and then usually disband once the goal has been accomplished.
A)True
B)False
Q4) Homogeneous groups MOST OFTEN have fewer communication and coordination problems than heterogeneous groups.
A)True
B)False
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Chapter 11: Effective Work Groups and Teams
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/20791
Sample Questions
Q1) In virtual teams, a significant amount of communication and interaction among members occurs electronically, using computer hardware and software.
A)True
B)False
Q2) Process losses can be minimized in a reciprocally interdependent group when group members feel personally responsible for meeting the group's goals.
A)True B)False
Q3) Process gains can be achieved by encouraging group members to be more creative and willing to take risks.
A)True
B)False
Q4) An organization's top management team is the team of managers who report to the chief executive officer (CEO).
A)True B)False
Q5) Discuss the opportunities offered and challenges presented by virtual teams.
Q6) What conditions must be present for self-managed work teams to be effective?
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Chapter 12: Leaders and Leadership
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192 Verified Questions
192 Flashcards
Source URL: https://quizplus.com/quiz/20792
Sample Questions
Q1) Directive leadership behaviors are likely to be beneficial when subordinates work on complex and difficult projects.
A)True
B)False
Q2) Transactional leaders cause followers to view problems differently and feel some degree of responsibility for helping to solve them.
A)True
B)False
Q3) Distinguish between formal and informal leaders.
Q4) ________ occurs when a leader positively reinforces subordinates' desirable behaviors.
A) Behavior modification
B) Leader reward behavior
C) Leader reinforcement
D) Administrative reconciliation
Q5) Leader-member exchange theory focuses on the leader-follower dyad, that is, the relationship between the leader and the follower.
A)True
B)False
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Chapter 13: Power, Politics, Conflict, and Negotiation
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/20793
Sample Questions
Q1) The formal and informal sources of power possessed by managers, functions, and divisions that determine how an organization makes decisions is the organization's
A) political system
B) hierarchy of authority
C) dominant political coalition
D) power structure
Q2) Managers who abuse power and politics to promote their own interests are likely to harm the interests of others.
A)True
B)False
Q3) If the parties in conflict cannot find an equitable solution, a third party may act as a(n)________, or judge, and impose a solution.
A) arbiter
B) referee
C) mediator
D) middle man
Q4) List the stages in Pondy's model of organizational conflict.
Q5) List and define the sources of informal individual power.
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Chapter 14: Communicating Effectively in Organizations
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169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/20794
Sample Questions
Q1) When messages are important, and the sender is not certain that a written message will be understood, taking the time to communicate orally is usually worthwhile.
A)True
B)False
Q2) A teacher rearranges her students' desks from rows to several square groups of four desks. These groups are MOST conducive to a ________ communication network.
A) wheel
B) circle
C) spiral
D) chain
Q3) What is the definition of communication?
Q4) The ________ provides paths of communication for delicate information, as well as for potential and actual crises.
A) grapevine
B) advice network
C) trust network
D) communication network
Q5) Describe the elements of the communication process.
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Chapter 15: Decision Making and Organizational Learning
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175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/20795
Sample Questions
Q1) Recognizing the problems with the classical model of decision making, James March and Herbert Simon developed the administrative decision-making model.
A)True
B)False
Q2) Decision making in response to ________ occurs when individual, group, or organizational goal attainment and performance are threatened.
A) problems
B) opportunities
C) management directives
D) affordabilities
Q3) The anchoring and adjustment heuristic reflects the tendency to make decisions based on adjustments from some initial amount (or anchor).
A)True
B)False
Q4) What is a learning organization? Discuss the principles for a learning organization that were developed by Peter Senge.
Q5) Define the two basic types of organizational decisions.
Q6) What steps can a group leader take to prevent the occurrence of groupthink?
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Chapter 16: Organizational Design and Structure
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179 Verified Questions
179 Flashcards
Source URL: https://quizplus.com/quiz/20796
Sample Questions
Q1) Briefly explain the relationship between technology and organizational structure.
Q2) A ________ groups functions into divisions to respond to the needs of particular types of customers.
A) functional structure
B) product structure
C) market structure
D) geographic structure
Q3) Knowledge management uses IT to integrate and share expertise within and between functional groups and divisions in real time.
A)True
B)False
Q4) ________ consist of people from different functions who are permanently assigned to work full time on a team to bring a new good or service to market.
A) Ad hoc teams
B) Virtual teams
C) Multifunctional teams
D) Cross-functional teams
Q5) What is a functional structure? Provide an example.
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Chapter 17: Organizational Culture and Ethical Behavior
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164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/20797
Sample Questions
Q1) Which of the following is not an example of an organization's cultural symbols?
A) clothes that people wear to work
B) location of offices
C) design of the company building
D) type of furniture within office
Q2) A centralized organization places a high value on profitability. Whenever an employee makes a move that costs the organization money, they are terminated. The BEST action for the company to take in order to encourage ethical behavior is to
A) enact new termination policies giving workers more protection
B) increase severity of punishments for whistleblowers
C) eliminate punishments and only use rewards for desired behaviors
D) change from an organic structure to a mechanistic structure
Q3) Employees typically become whistle-blowers when they feel powerless to prevent an organization from committing an unethical act or when they fear retribution from the company if they voice their concerns.
A)True
B)False
Q4) Why does unethical behavior occur?
Q5) Discuss how organizational structure can impact the culture of organizations.
Page 19
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Chapter 18: Organization Change and Development
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178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/20798
Sample Questions
Q1) Quality circles are groups of employees working together to find better ways to do their work.
A)True
B)False
Q2) Process consultation bears little resemblance to either counseling or sensitivity training.
A)True
B)False
Q3) People tend to welcome change and the new opportunities it brings.
A)True
B)False
Q4) ________ is a strategy for generating and acquiring knowledge that managers can use to define an organization's desired future state and to plan a change program enabling it to reach that state.
A) Action research
B) Organizational research
C) Force-field theory
D) Socio-technical systems theory
Q5) Explain the difference between evolutionary change and revolutionary change.
Page 20
Q6) What are the most powerful organization-level impediments to change?
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