Managerial Skills Development Exam Review
Course Introduction
Managerial Skills Development equips students with the essential competencies required to effectively lead teams and manage organizational tasks in dynamic business environments. The course covers key areas such as communication, decision-making, problem-solving, conflict resolution, time management, and motivation. Through interactive lectures, case studies, simulations, and group activities, students develop practical skills in self-awareness, team building, and leadership. Emphasis is placed on understanding different management styles, adapting to change, and cultivating emotional intelligence, preparing students to face real-world managerial challenges confidently and ethically.
Recommended Textbook
Management 12th Canadian Edition by Stephen
P. Robbins
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17 Chapters
2556 Verified Questions
2556 Flashcards
Source URL: https://quizplus.com/study-set/2493 Page 2
Chapter 1: Introduction to Management and Organizations
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/49578
Sample Questions
Q1) Whereas efficiency is concerned with the means of getting things done,effectiveness is concerned with the ends,or the attainment of organizational goals.
A)True
B)False
Answer: True
Q2) Managerial ability is important in creating organizational value.
A)True
B)False
Answer: True
Q3) Gamification is a new approach being explored by organizations to engage employees.
A)True
B)False Answer: True
Q4) In order to be considered a manager,an individual must coordinate the work of others.
A)True
B)False Answer: True
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Chapter 2: Organizational Culture and the Organizational Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) An organizational culture most likely to shape high ethical standards is one that is
A)high in risk tolerance,low to moderate in aggressiveness,and focuses on both means and outcomes
B)low to moderate in risk tolerance,high in aggressiveness,and focuses on both means and outcomes
C)low in risk tolerance,high in aggressiveness,and focuses primarily on outcomes
D)high in risk tolerance,high in aggressiveness,and focuses on means rather than outcomes
Answer: A
Q2) Despite the existence of both internal and external constraints,managers can still improve organizational performance by ________.
A)delegating more responsibility to employees
B)influencing the organization's culture and environment
C)redesigning the organization's structure
D)introducing new rules and procedures
Answer: B
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Chapter 3: Managing Diversity
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) If my workplace goals include getting high scores on a performance evaluation,I would prefer that my supervisor is ________.
A)the same gender as I
B)female
C)of an older generation than I
D)of my own race
Answer: D
Q2) Differences arising from ________ factors becomes more important to people as they get to know one another.
A)gender
B)ethnicity
C)bias
D)personality
Answer: D
Q3) It has been suggested that ________ explains why women don't get the top jobs.
A)job analysis
B)a leadership ambition gap
C)diversity initiatives
D)increase in lateral promotions
Answer: B
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Chapter 4: Managing in a Global Environment
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Cadbury Schweppes PLC is a large beverage and candy producer based in London,England.They distribute many well-known brands in Canada,and trust their Canadian managers to make key decisions about what's best for the Canadian market.Cadbury Schweppes's global perspective is best described as ________.
A)parochialistic
B)ethnocentric
C)polycentric
D)geocentric
Q2) As a starting point you explain that the European Union covers a population base consisting of 7 percent of the world population.It currently has ________ member countries.
A)15
B)27
C)18
D)32
Q3) Joint ventures are a type of ________.
A)franchise
B)foreign subsidiary
C)strategic alliance
D)outsourcing partnership
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Chapter 5: Managing Entrepreneurially
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Sarah has been working hard on her business plan for her new web marketing business for the past eight weeks.She feels she has nailed down every conceivable detail of the business for the next four years.When discussing it with her financial partner,the question of a contingency plan came up.Sarah became frustrated and asked,"Why would I need a contingency plan?" In answering,her partner said that a contingency plan was important because it was a more concise version of her full business plan,which she could use to show potential clients where her company was going and what she stood for.Sarah's partner is correct about her understanding of a contingency plan.
A)True
B)False
Q2) You are running a new raw-food café,and all evidence indicates the business is growing faster than anticipated.You bring in an accountant to discuss what you need to do next to keep the business stable.She mentions that you,as well as most entrepreneurs,face three unique control issues: managing growth,managing downturns,and ________.
A)exiting the venture
B)managing expansion
C)finding tax loopholes
D)getting potential franchisees to buy into your concept
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Page 7
Chapter 6: Managing Responsibly and Ethically
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) The socioeconomic view is that management's social responsibility goes beyond making profits to include ________.
A)maximizing efficiency
B)protecting and improving society's welfare
C)protecting and improving the welfare of employees
D)maximizing employment opportunities
Q2) Which of the following organizations is best suited to promote ethical behavior in its employees?
A)an organization that has a reward and punishment system that depends on specific goal outcomes
B)an organization that has formal rules and regulations in place
C)an organization that wants its employees to achieve their goals at any cost
D)an organization that has a performance appraisal system that focuses exclusively on outcomes
Q3) Socially responsible businesses tend to have weaker long-term economic performance.
A)True
B)False
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8
Chapter 7: Innovation and Adaptability
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152 Verified Questions
152 Flashcards
Source URL: https://quizplus.com/quiz/49584
Sample Questions
Q1) Managers who make no attempt to anticipate change end up ________ rather than ________.
A)failing; succeeding
B)downsizing; growing
C)planning; adapting
D)reacting; innovating
Q2) Apex Corporation has reorganized its marketing division,and the reporting structure has completely changed.This is an example of a change in ________.
A)structure
B)people
C)culture
D)processes
Q3) ________ actively and enthusiastically support new ideas,build support,overcome resistance,and ensure that innovations are implemented.
A)Liberal leaders
B)Dream directors
C)Corporate gladiators
D)Idea champions
Q4) In a short essay,explain the conditions that facilitate cultural change.
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Chapter 8: Decision Making
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) A manager who desires to minimize his or her maximim "regret" will opt for a ________ choice.
A)maximum
B)multimax
C)minimin
D)minimax
Q2) Mike asked Frank to authorize the expenditure of an additional $30,000 to continue to pursue the contract with the Japanese car maker,even though there is no indication that they will reconsider their decision.As Mike explained,"My sales team has already spent close to $100,000 in time and effort trying to win that contract.What's another $30,000 to try to convince them to switch to Mega?" Mike's fixation on past expenditures demonstrates which of the following?
A)confirmation bias
B)hindsight bias
C)overconfidence bias
D)sunk costs error
Q3) In a short essay,describe in detail,with examples,what is meant by design thinking and nonlinear thinking; and how they relate to decision making.
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Chapter 9: Foundations of Planning
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Which type of plan is ongoing and provides guidance for activities performed repeatedly?
A)flexible
B)directional
C)strategic
D)standing
Q2) Which of the following is the best indicator of an organization's real goals?
A)organizational members' actions
B)mission statement
C)stock valuation
D)employee satisfaction
Q3) Written and shared goals of formal planning ________.
A)are redundant in today's uncertain business climate
B)reduce ambiguity in what needs to be done
C)allow employees to adjust goals when required
D)create too many questions about responsibilities across departments
Q4) In an uncertain environment,managers should develop plans that are specific,but flexible.
A)True
B)False
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Chapter 10: Managing Strategically
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) When Air Canada acquired Canadian Airlines International,it was pursuing a strategy of growth by vertical integration.
A)True
B)False
Q2) It is now 10 years later,and as the original owner of Clubhouse Gourmet,you have seen your business holdings grow substantially.The number of stores you own and franchise has grown by 200 percent,and you own a number of companies in both related and unrelated industries.You now need to develop strategies to manage your portfolio of businesses,so you turn to the BCG matrix for help.Since most of the businesses in your portfolio operate independently under their own strategies,they are considered ________.
A)subsidiary operating divisions
B)strategic profit centres
C)diversified business enterprises
D)strategic business units
Q3) A turnaround strategy is a type of renewal strategy used when an organization is in serious trouble.
A)True
B)False
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Page 12
Chapter 11: Designing Organizational Structure
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Which of the following is a strength of the divisional structure?
A)focus on results.
B)fast and flexible
C)pursuit of functional goals
D)minimal duplication of resources
Q2) The purpose of organizing is to arrange and structure work to accomplish organizational goals.
A)True
B)False
Q3) Another option is to establish separate business units for each of the six countries in their global operation.Each regional manager would have strategic and operational authority over his or her unit.Digital Arts would then have a ________ structure.
A)functional
B)divisional
C)matrix
D)network
Q4) An organic organization is low in centralization.
A)True
B)False
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Chapter 12: Managers and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Anything that interferes with the transmission,receipt,or feedback of a message is called ________.
A)feedback
B)media
C)channel
D)noise
Q2) In a short essay,describe the role of the informal communication network in organizational communications.How can managers ensure that this network is beneficial to the organization?
Q3) According to our textbook,the increased use of email facilitates diagonal communication.
A)True
B)False
Q4) The sender's beliefs and values influence how s/he communicates.
A)True
B)False
Q5) The content of the message is important; the type of channel selected is not.
A)True
B)False
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Chapter 13: Managing Human Resources
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Successful orientation lowers the likelihood of poor work performance.
A)True
B)False
Q2) According to our textbook,there are three types of orientation: work unit orientation,organization orientation,and procedural orientation.
A)True
B)False
Q3) Job analysis is concerned with which of the following aspects of human resource planning?
A)deciding how well someone is performing his or her job
B)determining what behaviours are necessary to perform a job
C)estimating pay based on job level in an organization
D)tracking the number of jobs in an organization
Q4) The use of ________ focuses the evaluator's attention on key behaviours that distinguish effective from ineffective work performance.
A)simple analysis
B)job analysis
C)critical incidents
D)graphic rating scales
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Chapter 14: Leadership
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/49591
Sample Questions
Q1) Trust is the belief in the integrity,character,and ability of a leader.
A)True
B)False
Q2) According to Fiedler,the best leadership style is a function of ________.
A)leader-member relations,task structure,and position power
B)formal authority,production process,and personality of employees
C)chain of command,leader-member relations,and power distance
D)type of organization,leader personality,and education of employees
Q3) Leadership is the process of influencing a group toward the achievement of goals.
A)True
B)False
Q4) Frank is a ________ leader.
A)directive
B)supportive
C)participative
D)cooperative
Q5) In a short essay,discuss Hersey and Blanchard's situational leadership theory.Describe the four specific leadership styles and explain the four stages of follower readiness.
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Chapter 15: Motivating Employees
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Motivation is a personality trait that some people have and some do not.
A)True
B)False
Q2) Job ________ refers to the degree of control employees have over their work.
A)scope
B)rotation
C)enrichment
D)depth
Q3) Gary is a sales representative for YWG Corporation's Winnipeg office.If the sales reps meet their sales goals for the month,they will be given an all-expense-paid trip to Toronto to see a Blue Jays baseball game.Unfortunately,baseball is not one of Gary's favourite sports,and the Toronto Blue Jays are definitely not his favourite team.According to expectancy theory,Gary's sales performance might be influenced by low ________.
A)valence
B)expectancy
C)instrumentality
D)significance
Q4) In a short essay,describe in detail how managers can use the job characteristics model (JCM)to design more motivating jobs.
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Chapter 16: Managing Groups and Teams
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) The ________ stage is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behaviour.
A)storming
B)forming
C)norming
D)conforming
Q2) Which conflict-resolution technique was ultimately used to achieve a settlement in the labour negotiation?
A)accommodating
B)forcing
C)collaborating
D)compromising
Q3) ________ conflict relates to the content and goals of the work.
A)Informal
B)Process
C)Relationship
D)Task
Q4) In a short essay,describe in detail the five stages of team development.
Q5) Describe the advantages and disadvantages of group decision making.
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Chapter 17: Evidence-Based Decision Making
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) The service profit chain is the service sequence from employees to customers.According to this concept,the company's strategy and service delivery system determines ________.
A)the skill development of employees
B)how the firm performs in the short run
C)the employee satisfaction in the company
D)how employees service customers
Q2) Concurrent control implements controls before an activity begins.
A)True
B)False
Q3) Organizational governance is ________.
A)a system used to govern a corporation so that the interests of corporate owners are protected
B)the legal authority granted to a board of directors to govern an organization
C)the management process of delegating tasks along an established chain of command
D)the process of governing an organization in pursuit of the goals and mission established by top managers
Q4) In a short essay,explain the reasons why control is important for managers.
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