Managerial Decision Making
Mock Exam
Course Introduction
Managerial Decision Making explores the processes and tools that managers use to make strategic, operational, and tactical decisions within organizations. The course examines both individual and group decision-making models, emphasizing cognitive biases, risk assessment, and the role of data in shaping choices. By analyzing real-world case studies and applying quantitative and qualitative techniques, students learn to navigate uncertainty, evaluate alternatives, and implement effective solutions. The course aims to equip future managers with the analytical and interpersonal skills necessary to drive organizational success through sound decision-making practices.
Recommended Textbook Management 14th Global Edition by Stephen P. Robbins
Available Study Resources on Quizplus
18 Chapters
2240 Verified Questions
2240 Flashcards
Source URL: https://quizplus.com/study-set/1404
Page 2
Chapter 1: Managers and You in the Workplace
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/27921
Sample Questions
Q1) When Gavin decides how many units of output his employees should produce, he is performing which of the following management functions?
A) controlling
B) leading
C) planning
D) organizing
Answer: C
Q2) The CEO of MindWerks must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.
A) technical
B) interpersonal
C) conceptual
D) controlling
Answer: C
Q3) Today's managers are just as likely to be women as they are men.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Decision Making
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/27922
Sample Questions
Q1) "There are no coincidences. If something bad has happened to you, you must have done something to deserve it." This statement might be made by someone with the
A) framing bias
B) self-serving bias
C) availability bias
D) randomness bias
Answer: D
Q2) What is the psychological orientation of a decision maker who makes a "maximin" choice?
A) optimist
B) realist
C) pessimist
D) idealist
Answer: C
Q3) Rules and procedures are the same.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Globalmanagement
Available Study Resources on Quizplus for this Chatper
119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/27923
Sample Questions
Q1) The ________ was formed by twelve member countries with the primary motivation of reasserting the region's economic position against the United States and Japan.
A) African Union
B) European Union
C) Central America Free Trade Agreement
D) Association of South-East Asian Nations
Answer: B
Q2) For American company Leather Exporters, first quarter sales in Italy were higher compared to the preceding year but profits were down. What could account for this difference?
A) a difference in the currency exchange rate
B) a change in the national leadership in Italy
C) a cultural change in Italian society
D) a reduction in trade barriers with Italy
Answer: A
Q3) A transnational organization reflects an ethnocentric attitude.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Valuing a Diverse Workforce
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/27924
Sample Questions
Q1) The main reason for the predicted stabilization of world population growth by 2050 is the decline in birthrates as nations advance economically.
A)True B)False
Q2) By the year 2050, one in every five persons in the United States will be over 40 years old.
A)True B)False
Q3) Which one of the following is an example of workplace discrimination in the form of exclusion?
A) Older workers may be targeted for layoffs because they are highly paid and have lucrative benefits.
B) African American employees at some companies have found racist graffiti in their work areas.
C) Female lawyers note that male attorneys frequently cut them off or do not adequately address their comments.
D) Many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion.
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Socially Conscious Management
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27925
Sample Questions
Q1) ________ defined as the basic convictions about right and wrong decisions and behavior.
A) Beliefs are
B) Principles are
C) Ethics is
D) Values are
Q2) A U.S. business that provides on-site childcare facilities for employees as part of a negotiation with its union is ________.
A) being socially responsive
B) fulfilling its social obligations
C) adopting social screening
D) practicing green management
Q3) Which one of the following arguments on social responsibility states that businesses should address social problems before they become serious and costly to correct?
A) superiority of prevention over cures
B) possession of resources
C) balance of responsibility and power
D) better environment
Q4) What is the UN Global Compact? What are the 10 principles outlined in it?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Change
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/27926
Sample Questions
Q1) Discuss the four internal factors that cause change in an organization, giving an example of each factor.
Q2) Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________.
A) structural design
B) structural process
C) degree of centralization
D) structural components
Q3) The technology change in the manufacturing process of New Ideas, Inc.'s products to make the process more efficient is the result of a competitor lowering its price. Therefore, it was a(n) ________.
A) external force of change
B) internal force of change
C) marketplace force of change
D) economic force of change
Q4) Managers exclusively play the role of change agents.
A)True
B)False
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Constraints Onmanagers
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/27927
Sample Questions
Q1) Bill's organization expects 50% of profits to be generated by products that did not exist five years ago. What is the nature of the programs that the organization's managers are likely to follow?
A) short-term
B) risky
C) innovative
D) expansionary
Q2) Thanks to iTunes and similar websites, sales of compact discs have declined severely, forcing entertainers to seek alternative revenue streams. This represents a change in the ________ component of the external environment.
A) psychological
B) behavioral
C) sociocultural
D) economic
Q3) For the sake of clarity, the constraints imposed on managers by the organization's culture are explicitly stated in the employee handbook.
A)True
B)False
Q4) How can managers best promote workplace spirituality within their organizations?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Planning and Goal-Setting
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/27928
Sample Questions
Q1) In a short essay, list and discuss six characteristics of well-designed goals.
Q2) The number of years used to define short-term and long-term plans has increased considerably because of the greater environmental certainty businesses have today.
A)True
B)False
Q3) Most companies' goals can be classified as either ________ or ________.
A) strategic; financial
B) operational; tactical
C) social; economic
D) strategic; operational
Q4) ________ planning dominates managers' planning efforts at lower levels of the organization.
A) Strategic
B) Organization-wide
C) Operational
D) Directional
Q5) In a short essay, describe the different classifications of plans.
Q6) Discuss the impact of planning on organizational performance.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Strategic Planning
Available Study Resources on Quizplus for this Chatper
131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/27929
Sample Questions
Q1) Heavy investment in ________ will help take advantage of the market's growth and help maintain high market share.
A) cash cows
B) stars
C) question marks
D) dogs
Q2) The CEO is meeting with his top managers to determine how best to compete successfully in the company's market. This group is developing the company's ________.
A) strategy
B) competitive advantage
C) strengths and weaknesses
D) opportunities and threats
Q3) In ________ integration, the organization gains control of its outputs by becoming its own distributor.
A) diversified
B) concentrated
C) backward vertical
D) forward vertical
Q4) In a short essay, explain strategic management and why it is important.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Fostering Entrepreneurship
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/27930
Sample Questions
Q1) People who engage in ________ take advantage of opportunities to create new products or services, or change existing ones.
A) social responsibility
B) social engineering
C) venture capitalism
D) entrepreneurship
Q2) Fully empowering employees means releasing budgetary control to them.
A)True
B)False
Q3) Nadine is ready to retire after many years building her business. Another entrepreneur has indicated an interest in buying it so Nadine must set a selling price. Which one of the methods below should she use?
A) the selling price of a similarly situated business
B) the sum of all taxable incomes for all the years she was in business
C) the sum of all assets currently on the balance sheet less all liabilities (outstanding debt)
D) the amount of retirement savings Nadine needs
Q4) Explain the differences between an entrepreneurial venture and a small business.
Q5) How can downturns be managed successfully?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Organization Design
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/27931
Sample Questions
Q1) ________ departmentalization is based on the product or customer flow through the organization.
A) Product
B) Functional
C) Process
D) Customer
Q2) Explain why unity of command is less important today than during the time when the principle was developed.
Q3) ________ refers to how standardized an organization's jobs are and the extent to which employee behavior is guided by rules and procedures.
A) Specialization
B) Centralization
C) Decentralization
D) Formalization
Q4) Work specialization is also known as division of labor.
A)True
B)False
Q5) Explain the traditional view of span of control.
Q6) Compare and contrast the team and project structures.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Organizing Around Teams
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/27932
Sample Questions
Q1) Group C has been meeting for two months and seems to be progressing extremely well. You observe that the group meets every morning and spends the first five minutes chatting. They then review the decisions of the last meeting followed by a discussion on the status of their current tasks. Group C is currently at the ________ stage.
A) norming
B) performing
C) storming
D) adjourning
Q2) Small groups consistently get better results than larger ones when the groups are engaged in problem solving.
A)True
B)False
Q3) ________ occurs when a supervisor earns less than his or her subordinates.
A) Informal status
B) Role conflict
C) Role ambiguity
D) Status incongruence
Q4) Describe various aspects of group structure.
Q5) Identify the advantages and disadvantages of group decision making.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Human Resourcemanagement
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/27933
Sample Questions
Q1) Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an example of a(n) ________.
A) aptitude test
B) performance-simulation test
C) intelligence test
D) psychometric test
Q2) Which one of the following Acts prohibits discrimination on the basis of physical or mental disabilities?
A) Vocational Rehabilitation Act
B) Civil Rights Act, Title VII
C) Equal Pay Act
D) Occupational Safety and Health Act
Q3) Human resource planning entails two steps: assessing current human resources and meeting future human resource needs.
A)True
B)False
Q4) Define decruitment and discuss the various decruitment options.
Q5) What can managers do to manage downsizing?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Interpersonal and Organizational Communication
Available Study Resources on Quizplus for this Chatper
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/27934
Sample Questions
Q1) Which one of the following is true of nonverbal communication?
A) It is synonymous with body language.
B) It usually carries greater impact than verbal communication.
C) It is absent in spoken communication.
D) It is involuntary; it cannot be used deliberately.
Q2) Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.
A)True
B)False
Q3) Which one of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?
A) complexity capacity
B) scanability
C) formality
D) interpersonal warmth
Q4) Most communication problems are directly attributed to noise in the communication process.
A)True
B)False
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Organizational Behavior
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/27935
Sample Questions
Q1) What is organizational behavior? How can the study of organizational behavior help managers?
Q2) Peter, an assistant manager, exhibits a distinct lack of emotional involvement with his colleagues and subordinates. His entire focus is on achieving the goals he sets, no matter what course he has to take to get there. These traits lead an observer to conclude that Peter ________.
A) is high in Machiavellianism
B) has low self-esteem
C) is high in self-monitoring
D) has an internal locus of control
Q3) Individuals with low self-esteem are more susceptible to external influence than are people with high self-esteem.
A)True
B)False
Q4) The Big Five Model of personality includes ________.
A) intuition
B) judgment
C) perception
D) extraversion
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Leadership
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/27936
Sample Questions
Q1) Fiedler's model assumed that the leader's style was fixed regardless of the situation.
A)True
B)False
Q2) Joanna has a very clear idea of what she wants her team to accomplish and often works that idea into conversations with her subordinates. She uses unconventional and sometimes controversial means to achieve her ends, but her subordinates know she has their backs. Joanna can be described as a(n) ________ leader.
A) telling
B) charismatic
C) authoritative
D) participative
Q3) Bernard expects his employees to "check their brains at the door." He does all the thinking, makes all the decisions, and issues commands to his subordinates. Bernard uses the ________ style of leadership.
A) autocratic
B) authoritarian
C) democratic
D) laissez-faire
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Motivating Employees
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/27937
Sample Questions
Q1) According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.
A)True
B)False
Q2) Marlin, a physicist in a large corporation, has been asked by his professional association to present a scientific paper at the national convention. This type of recognition will help Marlin fulfill his ________ needs.
A) psychological
B) esteem
C) self-actualization
D) social
Q3) According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.
A)True
B)False
Q4) High-involvement work practices is another term for employee empowerment.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 19
Chapter 18: Controlling Activities and Operations
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/27938
Sample Questions
Q1) Feedforward control takes place while a work activity is in progress.
A)True
B)False
Q2) The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.
A)True
B)False
Q3) Raw, unanalyzed facts are called ________.
A) data
B) information
C) database
D) factoids
Q4) Job uncertainties and employee stress are factors that contribute to workplace violence.
A)True
B)False
Q5) Basic corrective action corrects problems at once to get performance back on track.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20