Managerial Communications Test Preparation
Course Introduction
Managerial Communications explores the principles and practices essential for effective communication in organizational settings. The course examines various forms of communication, including verbal, nonverbal, written, and digital channels, with a focus on the role communication plays in leadership, team building, and decision-making. Through case studies, presentations, and group projects, students learn to tailor messages to diverse audiences, resolve conflicts, deliver constructive feedback, and navigate complex business scenarios. Emphasis is placed on ethical considerations, cross-cultural communication, and the strategic use of communication to achieve managerial objectives and drive organizational success.
Recommended Textbook
Management Skills Application 14th Edition by Leslie Rue
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20 Chapters
1600 Verified Questions
1600 Flashcards
Source URL: https://quizplus.com/study-set/1937
Page 2
Chapter 1: Management in a Diverse Workplace
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38610
Sample Questions
Q1) Middle managers spend most of their time planning and organizing.
A)True
B)False
Answer: False
Q2) Technical skills are equally important at all levels of the management.
A)True
B)False
Answer: False
Q3) Describe the information-related roles of a manager.
Answer: Information-related roles require a manager to provide knowledge,news,or advice to employees.A manager fills this role by holding meetings or finding other ways of letting employees know about important business activities.
-Monitor: Manager receives and collects information.
-Communicator: Manager distributes information within the organization.
-Spokesperson: Manager distributes information outside the organization.
Q4) Intrapreneurs take risks in much the same manner as entrepreneurs.
A)True
B)False
Answer: False
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Chapter 2: The Management Movement
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38611
Sample Questions
Q1) Which of the following Acts resulted in full,enforceable rights of employees to join unions and to engage in collective bargaining with their employer?
A) Fair Labor Standards Act of 1938
B) Railway Labor Act of 1926
C) Norris-La Guardia Act of 1932
D) National Labor Relations Act of 1935
E) Labor Rights Act of 1936
Answer: D
Q2) Taylor saw the value of matching the job to the social background of the worker.
A)True
B)False
Answer: False
Q3) The professional manager does not necessarily have a controlling interest in the enterprise for which he or she works.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Developing Communication Skills
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38612
Sample Questions
Q1) Harry has decided to gift his parents a plasma TV this holiday season.Now that he is looking for good deals on plasma TVs,he begins to feel that there are many more advertisements for plasma TVs on television,billboards,and the Internet than he can remember seeing before.Which of the following obstacles to accurate perception is this scenario an example of?
A) Contrast effects
B) The halo effect
C) Projection
D) Selective perception
E) Dissonance
Answer: D
Q2) The intranet is frequently referred to as the information superhighway.
A)True
B)False
Answer: False
Q3) Nonverbal communication is the most effective method for reducing differences in perception.
A)True
B)False
Answer: False
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Chapter 4: Decision-Making Skills
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38613
Sample Questions
Q1) Which of the following is the process of determining the appropriate responses or actions necessary to alleviate any deviation from some standard or desired level of performance?
A) Transaction processing
B) Decision making
C) Conflict resolution
D) Problem solving
E) Goal setting
Q2) Which of the following statements about group decision making is true?
A) Group performance is frequently worse than that of the average group member.
B) Groups are better suited than individuals for making programmable decisions.
C) Groups often take less time to solve problems than does the average group member.
D) Groups tend to be more risk averse than the average person in low-risk conditions.
E) Groups have a much wider range of alternatives to choose from than the average person.
Q3) What can managers do to establish a creative environment?
Q4) How can emotional attachments hurt decision makers?
Q5) Explain the principle of bounded rationality.
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Chapter 5: Ethical, social, and Legal Responsibilities of Management
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38614
Sample Questions
Q1) The simplest kind of business is a corporation.
A)True
B)False
Q2) It is considered a normal practice for managers to invite clients to play golf with them.
A)True
B)False
Q3) A trademark is the protection provided to a literary work.
A)True
B)False
Q4) Local governments regulate where a building can be built through _____.
A) licensing
B) zoning ordinances and regulations
C) Uniform Commercial Code
D) social auditing
E) intellectual property laws
Q5) Sending expensive gifts to a client before finalizing a business deal is an acceptable practice.
A)True
B)False
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Chapter 6: International Business
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38615
Sample Questions
Q1) How have the North American countries benefited from NAFTA?
Q2) Outline the different ways in which companies sell their products or services in foreign countries.
Q3) Explain what is meant by "coalitions of cooperating countries" with the help of examples.
Q4) The largest free trade area in the world is in China.
A)True
B)False
Q5) Which of the following best describes an embargo?
A) It is a total ban on the import of a good from a particular country.
B) It is a restriction on the quantity of a good that can enter a country.
C) It refers to taxes imposed on imports.
D) It refers to taxes imposed on exports.
E) It refers to a region within which trade restrictions are reduced or eliminated.
Q6) Explain the various protectionist measures that a country can adopt.
Q7) The growth of international trade over the past several decades has been both a primary cause and effect of globalization.
A)True
B)False
Page 8
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Chapter 7: The Basics of Planning and Strategic Management
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38616
Sample Questions
Q1) Primary objectives of an organization relate directly to _____.
A) social responsibility
B) profits
C) departmental objectives
D) employees
E) customer service
Q2) Which of the following is true of planning?
A) Most planning is carried out on a formal basis.
B) Planning should not involve personnel from all areas of the organization.
C) Planning enables a manager or an organization to passively affect rather than actively accept the future.
D) Planning needs of an organization are independent of the environment, size, and type of business.
E) Long-range planning is possible at any level in the organization.
Q3) Grand strategies are the means by which business strategies are operationalized.
A)True
B)False
Q4) Differentiate business strategies from corporate strategies.
Q6) What are the steps involved in SWOT analysis? Page 9
Q5) Elaborate on the SMART criteria used for stating and writing objectives.
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Page 10
Chapter 8: Organizing Work
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38617
Sample Questions
Q1) Which among the following refers to the freedom of employees to plan and organize their own work?
A) Job specialization
B) Job depth
C) Job sharing
D) Job enrichment
E) Job rotation
Q2) Centralization or decentralization of an organization is usually reflected by the numbers and kinds of decisions made by the lower levels of management.
A)True
B)False
Q3) Companies with a high degree of employee involvement and empowerment follow the formal theory of authority.
A)True
B)False
Q4) The scalar principle implies that there should be no shortcuts in a scalar chain.
A)True
B)False
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Chapter 9: Organizational Structure
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38618
Sample Questions
Q1) _____ is emphasized in horizontal structure.
A) Profitability
B) Customer satisfaction
C) Functional goal attainment
D) High levels of supervision
E) Stock appreciation
Q2) List the characteristics of a mechanistic system and an organic system.
Q3) The _____ form of organization is a way of forming project teams within the traditional line-staff organization.
A) horizontal
B) virtual
C) matrix
D) product
E) customer
Q4) Over the past 25 years many American organizations have experienced downsizing that has resulted in flatter structures with wider spans of control.
A)True
B)False
Q5) Explain the contingency approach to organization structure.
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Chapter 10: Understanding Work Groups and Teams
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38619
Sample Questions
Q1) Which of the following is true of managers building productive teams?
A) Keeping groups large will help managers increase group cohesiveness and group conformity.
B) Managers should reward group members individually instead of rewarding them as a team.
C) Effective managers should not become personally involved with group members.
D) Managers should not seek to duplicate the benefits of informal groups in formal work groups.
E) Manager must ensure that group members have the right personality fit along with the right skills.
Q2) Which of the following is true of self-directed work teams (SDWT)?
A) They have formal supervisors.
B) They fail to empower members.
C) They share leadership responsibilities.
D) They cannot make any personnel decisions.
E) They are informal groups.
Q3) In the development of work teams,the storming phase occurs when the team members first come together.
A)True
B)False
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Chapter 11: Staffing
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38620
Sample Questions
Q1) Industries with national defense or security contracts are exempt from the Employee Polygraph Protection Act of 1988.
A)True
B)False
Q2) A job specification differs from a job description in that a job specification _____.
A) identifies the tasks and duties required in a particular job
B) identifies the skills and abilities necessary for successful performance in a particular job
C) consolidates information about an organization's current human resources
D) highlights the future human resource needs of an organization in light of its objectives
E) lists the skills available within an organization
Q3) A(n)_____ consolidates information about the organization's current human resources.
A) job specification
B) job description
C) forecasting
D) skills inventory
E) affirmative action plan
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Chapter 12: Employee Training and Development
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38621
Sample Questions
Q1) What does the orientation kit usually contain?
Q2) An advantage of using assessment centers is that they are often less costly than other methods of management assessment.
A)True
B)False
Q3) Which of the following types of training includes cross-training?
A) Vestibule training
B) On-the-job training
C) Simulation training
D) Multidisciplinary training
E) Apprenticeship training
Q4) In on-the-job training,work pressures can often cause the training to be haphazard or neglected.
A)True
B)False
Q5) One important advantage of management education is that it strengthens loyalty of the employee toward the organization.
A)True
B)False
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Chapter 13: Motivating Employees
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38622
Sample Questions
Q1) According to Maslow's needs hierarchy,_____ needs form the lowest-order needs.
A) self-actualization
B) esteem
C) safety
D) physiological
E) social
Q2) Equity theory is based on the idea that people want to be treated fairly in relationship to others.
A)True
B)False
Q3) The equity approach to job motivation is based on the work of _____.
A) J. Stacey Adams
B) B. F. Skinner
C) Victor Vroom
D) Frederick Herzberg
E) David McClelland
Q4) How are today's organizations applying the logic of Maslow's needs hierarchy?
Q5) Valence refers to the employee's belief about the value of the rewards.
A)True
B)False
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Chapter 14: Developing Leadership Skills
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38623
Sample Questions
Q1) In the context of studies on leadership,consideration refers to the leader behavior of showing concern for individual group members and satisfying their needs.
A)True
B)False
Q2) In the Managerial Grid,which of the following styles of management involve thoughtful attention to needs of people that ultimately lead to a comfortable,friendly atmosphere and work tempo?
A) Country club management
B) Team management
C) Impoverished management
D) Authority-obedience management
E) Autocratic management
Q3) Theory Y leaders prefer an authoritarian style of leadership.
A)True
B)False
Q4) Describe how Fiedler used the least preferred co-worker scale to measure whether a person was a task- or relationship-oriented leader.
Q5) Evaluate the trait theory of leadership.
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Chapter 15: Managing Conflict and Stress
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38624
Sample Questions
Q1) Mutual departmental dependence creates a potential for _____ conflict.
A) interpersonal
B) intrapersonal
C) organizational
D) structural
E) political
Q2) At the _____ stage of conflict,the basic conditions of conflict exist but have not yet been recognized.
A) perceived
B) felt
C) latent
D) manifest
E) aftermath
Q3) A person who rudely rejects a simple request from a subordinate after he or she has been rebuffed by the boss demonstrates negativism.
A)True
B)False
Q4) Workaholics are always the most efficient employees.
A)True
B)False
Page 18
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Chapter 16: Managing Change and Culture
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38625
Sample Questions
Q1) The first step of Kurt Lewin's three-step model for change involves offering a clear and attractive option that represents new patterns of behavior.
A)True
B)False
Q2) Fashion trends are an example of environmental changes.
A)True
B)False
Q3) According to Peter Senge,which of the following is a principle for creating a learning organization?
A) Developing learning models
B) Developing structural models
C) Developing mental models
D) Developing systems tools
E) Developing teaching tools
Q4) The tough-person,macho culture is characterized by individualists who regularly take high risks and get slow feedback.
A)True
B)False
Q5) What steps can be taken to reduce resistance of employees to change?
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Chapter 17: Management Control
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38626
Sample Questions
Q1) A standard is a value used as a point of reference for comparing other values.
A)True
B)False
Q2) _____ controls attempt to prevent a problem from occurring.
A) Steering
B) Concurrent
C) Screening
D) Variable
E) Postaction
Q3) _____ controls focus on things that happen as inputs are being transformed into outputs.
A) Preliminary
B) Steering
C) Postaction
D) Variable
E) Screening
Q4) To maintain stability,a manager must ensure that the organization is operating outside its established boundaries.
A)True
B)False
Page 20
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Chapter 18: Appraising and Rewarding Performance
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38627
Sample Questions
Q1) Leniency,a common error in performance appraisals,occurs when performance appraisal statistics indicate that most employees are evaluated similarly as doing average work.
A)True
B)False
Q2) Central tendency,a common error in performance appraisals,occurs when managers allow a single prominent characteristic of an employee to influence their judgment on each separate item in the performance appraisal.
A)True
B)False
Q3) Outline some best practices in conducting performance appraisals.
Q4) Which of the following performance appraisal approaches requires the manager to describe an employee's performance in written narrative form?
A) The essay appraisal method
B) The production standards approach
C) The checklist method
D) The management by objectives (MBO) approach
E) The graphic rating scale method
Q5) Outline some appropriate preconditions for merit pay.
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Chapter 19: Operations Management and Planning
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38628
Sample Questions
Q1) Differentiate between the network analysis approaches CPM and PERT.
Q2) _____ systems produce customized products and services.
A) Mass production
B) Batch production
C) Series production
D) Continuous flow
E) Intermittent flow
Q3) Operations planning is concerned with designing production systems and planning of the day-to-day operations within those systems.
A)True
B)False
Q4) The main feature of the Gantt chart is that it shows work planned and work accomplished in relation to time.
A)True
B)False
Q5) Discuss some of the factors that should be considered during product/service design.
Q6) What are operating systems? What are their functions?
Q7) What is the function of a materials-handling system?
Page 22
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Chapter 20: Operations Control
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38629
Sample Questions
Q1) Discuss total quality management (TQM)and outline different quality improvement approaches that have relevance to TQM.
Q2) A cost control system indicates why a particular cost is out of control.
A)True
B)False
Q3) _____ is a onetime concerted effort,initiated from the top of the organization,to make major improvements in the company's processes.
A) Lean manufacturing
B) Zero-defects program
C) ABC classification system
D) The kaizen method
E) Reengineering
Q4) Kaizen is a philosophy for quality improvement that involves a onetime concerted effort,initiated from the top of the organization,to make major improvements in processes used to produce products or services.
A)True
B)False
Q5) Discuss the features of the ISO 14000 standards and outline its goals.
Q6) Discuss just-in-time inventory control.Outline its strengths and weaknesses.
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