Managerial Communication Review Questions
Course Introduction
Managerial Communication explores the principles and practices of effective communication within organizations, with an emphasis on the roles and responsibilities of managers. The course covers a variety of communication methods including written, verbal, and nonverbal channels, and highlights strategies for negotiating, conducting meetings, delivering presentations, and facilitating team collaboration. Students develop skills in crafting clear, concise messages, addressing communication barriers, and utilizing digital tools to enhance workplace interactions. Through practical exercises and case studies, the course prepares future managers to foster positive relationships, resolve conflicts, and support organizational goals through effective communication.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd Edition by Steven
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15 Chapters
1056 Verified Questions
1056 Flashcards
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Chapter 1: Communicating and Leading at Work
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) You CANNOT have a leader without a follower.
A)True
B)False
Answer: True
Q2) Using unspoken symbols to communicate the emotional and relational aspects of your message is the description of which communication principle?
A)Effectively using and interpreting verbal messages
B)Effectively using and interpreting nonverbal messages
C)Appropriately adapting your messages to others
D)Listening and responding thoughtfully to others
Answer: B
Q3) A servant leader has a high concern for people,relationships,and team member satisfaction.
A)True
B)False
Answer: True
Q4) Slamming a door is an example of nonverbal communication.
A)True
B)False
Answer: True
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Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Mark is seen as a good listener and others seem to be very comfortable talking to him.What social dimension best describes this part of Mark's social style?
A)Assertiveness
B)Responsiveness
C)Adaptability
D)Mindfulness
Answer: B
Q2) According to your textbook a person with high assertiveness and low responsiveness is considered to have a(n) social style.
A)expressive
B)amiable
C)analytical
D)driver
Answer: D
Q3) Analytical social styles are considered social specialists.
A)True
B)False
Answer: False
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Chapter 3: Using Verbal and Nonverbal Messages
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) According to your textbook empathy means?
A)To feel sorry for someone.
B)To have had the same experience as someone.
C)To try to feel what he or she is feeling.
D)To merely acknowledge the feelings he or she has.
Answer: C
Q2) According to your textbook,nonverbal messages are more believable than verbal messages because .
A)people are not always consciously aware of their nonverbal messages
B)verbal communication is more ambiguous than nonverbal communication
C)nonverbal messages are more concrete than verbal messages
D)we have more control over our nonverbal messages than our verbal messages
Answer: A
Q3) A person who controls the flow of communication within an organization is called a(n) .
A)time keeper
B)information keeper
C)gatekeeper
D)social keeper
Answer: C
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Chapter 4: Listening and Responding
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) Sam is having a conversation with a very important client,but he can't stop thinking about the argument he had with his wife that morning.Which of the following stages is Sam having the most trouble with?
A)Selecting
B)Attending
C)Understanding
D)Responding
Q2) Responding to a message to let people know whether you understood the message.
A)True
B)False
Q3) Anything that interferes with or distorts the listening process is called a(n) .
A)distracter
B)barrier
C)information overload
D)interference
Q4) Sam prefers to learn what the overall model looks like before learning about the details that went in to creating it.Sam is a part-whole learner.
A)True
B)False
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Chapter 5: Adapting to Differences
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) What makes you unique and different from others in the workplace are the genes you inherited from your parents.
A)True
B)False
Q2) Discuss the difference between sex and gender.
Q3) If you described a colleague as shy,dry-humored,quiet,and argumentative,you would be describing his or her .
A)personality trait
B)communication trait
C)willingness to communicate
D)communication flaws
Q4) Rose is highly argumentative,compared to Leslie who is low argumentative.How can Rose adapt her communication to Leslie to enhance workplace communication?
Q5) Which of the following is NOT a characteristic of an individualistic culture?
A)People value their own interests.
B)Each person has a great amount of freedom.
C)Decisions are made by the leader.
D)Individuals are held responsible for successes and failures..
Q6) Describe the five steps to make an organization's website culturally friendly.
Page 7
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Chapter 6: Relating to Others at Work
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73 Flashcards
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Sample Questions
Q1) List the eight communication procedures for communicating upward negative information or communicating failures to a boss.
Q2) Which of the following is NOT a suggestion given by your textbook to manage emotions during conflict?
A)Select a mutually acceptable time and place to discuss the conflict
B)Monitor the emotional temperature
C)Be nonverbally responsive
D)Walk away if it gets too intense
Q3) A person's ability to lead is dependent on his or her ability to develop and maintain constructive relationships.
A)True
B)False
Q4) Describe the Kilmann and Thomas Managerial Grid by discussing the horizontal axis,the vertical axis,the location of each conflict style,and the characteristics of each style based on the axis measurements.
Q5) There are reasons to use each of the different conflict styles.
A)True
B)False
Q6) List the five guidelines for upward communication.
Page 8
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Chapter 7: Interviewing Principles and Skills
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) A guide that lists all of the questions and follow-up probes to be used in an interview so that the interviewer can sequence questions is called an .
A)interview guide
B)interview schedule
C)interview calendar
D)interview sequence
Q2) A scripted interview that uses a set of standard questions that are asked of every person who is interviewed is referred to as a(n) .
A)unstructured interview
B)structured interview
C)moderately-structured interview
D)uniquely-structured interview
Q3) Define each of the three basic interview sequences and describe the reason for using each sequence.
Q4) One of the ways we detect deception during an interview is when verbal and nonverbal messages do not match.
A)True
B)False
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Chapter 8: Interviewing Types
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) Which of the following is NOT listed as one of the worst ways to look for a job?
A)Using the internet
B)Answering ads in a trade journal
C)Knocking on the door of any employer, factory, or office that interests you
D)Mailing out resumes to employers at random
Q2) Define the purpose of an appraisal interview and list the three steps to prepare for an appraisal interview.
Q3) A document outlining the specific skills required for and basic duties of a particular position is referred to as a(n) .
A)job description
B)employment document
C)hiring document
D)occupational handbook
Q4) List and define the three different types of interviews.
Q5) According to your textbook,most employers look at a resume for about how long?
A)Five minutes
B)Half an hour
C)Three minutes
D)Less than a minute
Q6) List and briefly describe each step involved when preparing for a job interview.
Page 10
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Chapter 9: Collaborating in Teams
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Sample Questions
Q1) Margaret is having difficulty getting her employees to arrive on time.As a result,she implements a policy that says that anyone who is more than five minutes late will get "written up," and three write- ups are grounds for dismissal.What type of power is Margaret using?
A)Legitimate
B)Referent
C)Expert
D)Coercive
Q2) Typically,a person of high status talks less than those of lower status.
A)True
B)False
Q3) People who pay attention to the process of how work is done in teams rather than focusing only on techniques used to achieve a goal are referred to as .
A)critical thinkers
B)vigilant thinkers
C)devil's advocates
D)prescriptive thinkers
Q4) What are the key differences between a small group and a team?
Q5) Describe the difference between status and power.
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Chapter 10: Enhancing Team Meetings
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70 Flashcards
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Sample Questions
Q1) When deciding whether to have a meeting,which of the following is NOT listed as a reason to hold a meeting?
A)When collaboration is needed
B)When the task or project is complex
C)When people may resist a decision or a proposed solution
D)When people are embroiled in tension and conflict
Q2) Patti is facilitating a meeting that it is being dominated by Mike,a senior director.Patti politely says to him,"Mike,thanks for sharing,but I'd like to hear what others have to say." In this example,what role is Patti playing?
A)Timekeeper
B)Gatekeeper
C)Elaborator
D)Orienter
Q3) A gatekeeper encourages less talkative members of a meeting to participate.
A)True
B)False
Q4) Describe what parliamentary procedures are and when they should be utilized..
Q5) What are the three methods described by your textbook for whittling down the number of possible solutions? List and describe each.
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Chapter 11: Developing Your Professional Presentations
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) include illustrations,explanations,descriptions,definitions,analogies,statistics, and opinions- material that will clarify,amplify,and provide evidence to support your main ideas and thesis.
A)Supporting materials
B)Visual aids
C)Attention grabbers
D)Word pictures
Q2) According to the presentational speaking process,what is the first element to complete when creating a presentation?
A)Identify purpose
B)Select and narrow topic
C)Develop central idea
D)Organize presentation
Q3) List and describe the three tasks you must complete in order to effectively analyze your audience before you deliver your speech.
Q4) What is the main purpose of an introduction? List and explain the five functions of an effective introduction.
Q5) Explain how to use illustrations effectively during a presentation.
Q6) List and briefly describe the sources of supporting material for a presentation.
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Chapter 12: Delivering Professional Presentations
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Sample Questions
Q1) Manuscript speaking would be the best delivery method for which of the following examples?
A)When you need to quickly adapt to your immediate audience.
B)When you need to have a lot of eye contact with your listeners.
C)When you can carefully craft your message in times of crisis.
D)When you want your speech to sound spontaneous and natural.
Q2) Silence can be an effective tool in adding emphasis to a particular word or sentence.
A)True
B)False
Q3) Patricia's coworkers commented that she sounded monotone when she practiced for her presentation.
To keep from being monotone during the real presentation Patricia should work on varying her dialect.
A)True
B)False
Q4) What is conveyed through facial expressions and how does your textbook suggest you enhance them?
Q5) List the six tips for preparing a presentation with PowerPoint.
Q6) What is impromptu speaking,and list three suggestions for using it well?
Page 14
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Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
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Sample Questions
Q1) Training is a type of informative speaking,in which a trainer seeks to develop specific in listeners to help them perform a specific more effectively.
A)skills; job or task
B)task; job
C)knowledge; skill
D)jobs; skill
Q2) Describe the key strategies for developing a briefing,a report,and a public relations presentation.
Q3) List and explain the five steps involved when completing a motivated sequence.
Q4) List and describe the three different logical fallacies when trying to persuade others.
Q5) When selling a product to a customer,if they ask you a question and you don't know the answer,you should say so and find the answer quickly.
A)True
B)False
Q6) All public relations speeches make policy recommendations.
A)True
B)False
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Q7) List and describe the four different reasoning techniques for persuading others.
Chapter 14: Writing for Business
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70 Flashcards
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Sample Questions
Q1) Standard English grammatical rules apply in business writing.
A)True
B)False
Q2) Email messages exceed telephone traffic,and email is the dominant form of business communication.
A)True
B)False
Q3) List and briefly describe the four guidelines to helping you decide how to use media richness.
Q4) According to your textbook,in which situation would it be inappropriate to send an email?
A)When sending an emotional message.
B)When sending a meeting agenda.
C)When you need to schedule a meeting.
D)When you need to convey important information to a large audience.
Q5) Which of the following is true of memos?
A)The material contained within the memo should be sensitive.
B)They are most effective when sent to a small to moderate amount of people.
C)They should not follow the norms of the company.
D)They always require a standard signature.
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Chapter 15: Managing Time: Managing Information
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Goals are more long term,while objectives are more immediate and specific.
A)True
B)False
Q2) You are about to start a yearlong training course on project management.The course will take one year and a report is due every month.Write a goal and an objective for yourself pertaining to yhis training course.
Q3) Which of the following is not a requirement for an objective?
A)Specific
B)Measurable
C)Attainable
D)Long term
Q4) When prioritizing tasks you need to consider the and .
A)frequency; risks
B)cost; rewards
C)goals; effects
D)urgency; importance
Q5) Describe how each of the five communication principles discussed in your textbook can be applied to time management.
Q6) List the four strategies for managing paperwork.
Page 17
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