Managerial Communication Practice Questions
Course Introduction
Managerial Communication explores the principles and practices of effective communication in organizational settings, equipping students with the skills necessary to convey ideas, facilitate collaboration, and drive strategic objectives. The course covers a range of topics including verbal and nonverbal communication, business writing, presentations, negotiation, conflict resolution, and intercultural dynamics. Students will analyze real-world cases, participate in simulations, and engage in hands-on exercises to develop proficiency in both internal and external communications essential for successful management and leadership roles.
Recommended Textbook
Business Communication Essentials 6th Edition by Courtland Bovee
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14 Chapters
1417 Verified Questions
1417 Flashcards
Source URL: https://quizplus.com/study-set/1484
Page 2
Chapter 1: Understanding Business Communication in Todays Workplace
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29488
Sample Questions
Q1) Which of the following is a guideline for improving intercultural communication?
A)Consider aspects like personal appearance when trying to judge a person.
B)Do not tolerate ambiguity of any kind.
C)Avoid using sources like travel guidebooks to learn about a culture.
D)Always assume that others will think, believe, and behave as you do.
E)Avoid ethnocentricity and stereotyping
Answer: E
Q2) What are the advantages and challenges of a diverse workforce?
Answer: A diverse workforce offers a broader spectrum of viewpoints and ideas,helps companies understand and identify with diverse markets,and enables companies to benefit from a wider range of employee talents.More diverse teams can tend to be more innovative over the long term than teams composed of people from the same culture.For all their benefits,diverse workforces and markets do present some communication challenges,and understanding the effect of culture on communication is essential.The subconscious effect of culture can create friction because it leads people to assume that everybody thinks and feels the way they do.
Q3) Legal systems and ethical standards are universal.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Mastering Team Skills and Interpersonal Communication
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Which of the following is a violation of workplace etiquette?
A)switching off mobile phones during meetings
B)multitasking while using IM for business communication
C)assuming that anything you type will be stored forever and read by other people
D)avoiding the use of "reply all" when replying to emails
E)using virus protection when sending a file
Answer: B
Q2) Which of the following is true for ineffective teams but not for effective teams?
A)There are conflicts of opinion between team members.
B)Poor communication prevents the team from reaching its goal.
C)Setting up the team involves coordination costs in terms of time and money.
D)Interpersonal friction is likely to exist.
E)There is a diversity of views as members have different opinions.
Answer: B
Q3) Critical listening poses a barrier to effective listening.
A)True
B)False
Answer: False
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Chapter 3: Planning Business Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29495
Sample Questions
Q1) Which of the following approaches asks who,what,when,where,why,and how questions to distill major thoughts from unorganized information?
A)the storytelling approach
B)the journalistic approach
C)the brainstorming approach
D)the question-and-answer chain approach
E)the mind-mapping approach
Answer: B
Q2) Which of the following is an advantage of visual communication methods over oral and written media?
A)They tend to be more persuasive.
B)They reach a large number of people efficiently.
C)They are easy to transmit and store.
D)They allow immediate feedback.
E)They convey complex ideas and relationships quickly.
Answer: E
Q3) The richest form of communication is face-to-face conversation.
A)True
B)False
Answer: True
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Chapter 4: Writing Business Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29496
Sample Questions
Q1) Which of the following is true for simple sentences?
A)A simple sentence may be expanded by modifying phrases.
B)A simple sentence has two independent clauses.
C)Using predominantly simple sentences makes it easier to express relationships among ideas.
D)If you want to downplay an idea in a simple sentence, position the dependent clause within the sentence.
E)A simple sentence sometimes has a subordinate clause.
Q2) Which of the following statements about the elements of a paragraph is true?
A)A topic sentence need not be related to the general idea of the paragraph.
B)Transitions tie together related points and ease the shift from one distinct thought to another.
C)The topic sentence provides examples, evidence, and clarification of the general idea.
D)A support sentence need not be related to the general idea of the paragraph, but must be more specific than the topic sentence.
E)A transition provides examples, evidence, and clarification of the general idea.
Q3) Discuss the various types of biases and methods to avoid these.
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Chapter 5: Completing Business Messages
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/29497
Sample Questions
Q1) Varying sentence length is a good way to maintain reader interest.
A)True
B)False
Q2) To get your point across clearly,change verbs into nouns and adjectives by using words that end with -ion,-tion,or -ment.
A)True
B)False
Q3) Descriptive headings ________.
A)give the reader some context and may point toward any conclusions or recommendations that is offered in the section
B)simply identify a topic without suggesting anything more
C)refer to spaces that are free of text or artwork
D)refer to the physical design of letters, numbers, and other text characters
E)are graphical elements that precede each item in a list
Q4) Magazines and newspapers generally use justified type because ________.
A)it produces large gaps between words in a column
B)it decreases the amount of white space along the right margin
C)it can accommodate more text in a given space
D)it produces hyphenation at the ends of lines
E)it produces a less formal, more contemporary look
Page 7
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Chapter 6: Crafting Messages for Electronic Media
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/29498
Sample Questions
Q1) Which of the following statements is true of the evolving role of email in business communication?
A)When compared to IM, midsize messages are easier to compose and easy to read on email.
B)You need to be friended by a group member in order to communicate with someone through email.
C)Email is usually the best choice for brief online conversations.
D)Email does not allow senders to compose substantial messages in private and on their own schedule.
E)Email is usually the best choice for project management updates.
Q2) When you request information or action through your email,you should ________.
A)wait for the reader to ask for a deadline for the request
B)put your main request in all caps in the opening of the message
C)clearly state what you are asking for
D)not volunteer information about the reasons for your request
E)use the "return receipt requested" feature
Q3) How do companies use social networks to gather market intelligence,for marketing communication,and for recruiting employees and connecting with contractors and suppliers?
Q4) Describe four important elements of business blogging.
Page 8
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Chapter 7: Writing Routine and Positive Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The closing of a routine request message should include ________.
A)a sincere apology for the inconvenience caused
B)explanations and justifications for the request
C)the phrase "thank you in advance" to ensure compliance
D)information about how you can be reached
E)questions that will help you organize the message
Q2) When explaining and justifying multiple requests or questions in the body of your message,you should ________.
A)address all topics in one question
B)offer apologies for any inconvenience caused
C)start with your most important request
D)not assume that your audience will comply
E)avoid asking questions of the reader
Q3) When writing recommendation letters you should ________.
A)limit your remarks to provable facts
B)never collaborate with the former employee in developing the letter
C)never offer to provide a personal reference
D)omit all negative information
E)never verify anything except the dates of employment and job titles
Q4) Outline an effective strategy for writing routine business requests.
Page 9
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Chapter 8: Writing Negative Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29500
Sample Questions
Q1) In order to respond effectively to negative information in a social media environment,companies should make it a point to respond to each and every rumor and negative message.
A)True
B)False
Q2) Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?
A)Try to put the bad news as the main clause of a compound or complex sentence.
B)Avoid putting the bad news in parenthetical expressions.
C)Maximize the space or time devoted to the bad news.
D)Put the bad news in the beginning or end of a paragraph.
E)Try to use a conditional statement to imply that a favorable answer may be possible in the future.
Q3) When rejecting job applications,you should ________.
A)clearly explain why an applicant was rejected
B)open with a courteous expression of appreciation for being considered
C)explain reasons for choosing other applicants
D)personalize the response by using active voice to convey the news
E)state that the application will be reviewed at a later date
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Page 10
Chapter 9: Writing Persuasive Messages
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/29501
Sample Questions
Q1) According to the FTC,offering a money-back guarantee or providing letters from satisfied customers constitutes evidence for claims made in a persuasive message.
A)True
B)False
Q2) Keeping in mind FTC regulations,which of the following statements must be added to the message to best support the claim made in the message?
A)See results in two weeks or get your money back!
B)Martin Lane from Illinois says that the "Essentials" diet helped him lose two pounds in just one week-just in time for his high-school reunion.
C)80% of customers who tried the "Essentials" diet reported that they were happy with the results.
D)This diet is the only weight-loss program supported by Total Foods.
E)This diet program has been launched in markets in Europe, Asia, and South America.
Q3) Identify six ways to establish your credibility in persuasive messages.
Q4) The first task in planning persuasive messages is to gather information.
A)True
B)False
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11
Chapter 10: Understanding and Planning Reports and Proposals
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/29489
Sample Questions
Q1) "To update the board of directors on the progress of the research project," explains why you are preparing the report.This would typically be the ________.
A)title of the report
B)subject of the report
C)proposal statement
D)statement of purpose
E)executive summary
Q2) Ryan needs to create a report,which will explore the potential ramifications of a decision,that he and the other managers are considering.For this he needs to create a ________ report.
A)market analysis
B)compliance
C)troubleshooting
D)feasibility
E)policy
Q3) Plagiarism is presenting someone else's ideas in your own words without giving proper credit.
A)True
B)False
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Chapter 11: Writing and Completing Reports and Proposals
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/29490
Sample Questions
Q1) Moreno has created an extensive report about travel expense trends at the optical firm Eurovison.She has included the list of secondary sources that she has consulted in the supplementary part of the report.This part of the supplement is known as the
A)appendix
B)source list
C)index
D)reference
E)bibliography
Q2) Well-designed visual elements can enhance the communication power of textual messages and,in some instances,even replace textual messages.Discuss six principles of graphic design that can improve the quality of your visuals.
Q3) In a report,discussing factors beyond your control that affect report quality is called
A)an excuse for poor research
B)stating the problem/purpose
C)stating the scope
D)stating limitations
E)reviewing the background
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Page 13
Chapter 12: Developing Oral and Online Presentations
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) The ________ of a speech or presentation has two critical jobs to accomplish: making sure your listeners leave with the key points from your talk clear in their minds and putting your audience in the appropriate emotional state.
A)planning outline
B)close
C)introduction
D)body
E)speaking outline
Q2) Visualizing your success is one of the suggested techniques to overcome anxiety during a presentation.When you do this,you are supposed to visualize yourself
A)feeling confident and able to handle any situation
B)finishing the presentation
C)making mistakes so you can avoid it in the actual presentation
D)in the best of your business attire
E)as floating above the audience
Q3) In a presentation,is it unethical to use design elements and special effects to persuade the audience? Why or why not? In the case of online presentations,is this format appropriate for persuasion?
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Page 14
Chapter 13: Building Careers and Writing Résumés
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29492
Sample Questions
Q1) The keywords that describe specific skills,attributes,and experiences an employer is looking for in a candidate are known as ________.
A)adjectives
B)action phrases
C)action verbs
D)verbs
E)nouns
Q2) In a combination résumé,the work experience section dominates and is placed immediately after your contact information and introductory statement.
A)True
B)False
Q3) Quality of hire is ________.
A)a measure of the effectiveness of the hiring process
B)the number of applicants who applied through employee referral
C)the candidate's perceived ability to work
D)a measure of how closely new employees meet the company's needs
E)a measure of the performance of an organization
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15
Chapter 14: Applying and Interviewing for Employment
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29493
Sample Questions
Q1) While practicing for interviews ________.
A)evaluate the quality of your voice
B)elaborate all answers and include anecdotes
C)avoid using hand gestures
D)use filler words
E)practice speaking in monotone, while making eye-contact
Q2) Alicia was told by Mark about a vacancy at his organization and that the organization is accepting applications for the next two weeks.Alicia applies within a week.What should she do next?
A)She should call as soon as she submits the application.
B)She should email after three days.
C)She should wait for their call.
D)She should call after a week or two.
E)She should ask Mark to contact them.
Q3) If your application letter and résumé fail to illicit a response,you may contact them a week after the close date.
A)True
B)False
Q4) Describe six of the common types of interviews.
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