Managerial Communication Practice Exam
Course Introduction
Managerial Communication focuses on developing the essential written, verbal, and non-verbal communication skills required for effective leadership and management within organizations. The course explores principles of clear, concise, and persuasive messaging in various business contexts, including interpersonal interactions, team collaboration, business presentations, and digital communications. Emphasis is placed on understanding the role of communication in decision-making, conflict resolution, organizational culture, and change management. Through practical assignments, case studies, and presentations, students learn to craft effective messages suited to diverse audiences, enabling them to lead more efficiently and foster positive workplace relationships.
Recommended Textbook
BCOM7 7th Edition by Carol M. Lehman
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Chapter 1: Establishing a Framework for Business Communication
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Q1) Explain the components of the communication process and why challenges can occur.
Answer: Four components of the communication process are: Sender Message Receiver Feedback
Breakdowns can occur at any stage of the process as limitations of the sender, receiver, or both cause incomplete or faulty communication to occur. Barriers or interferences can also cause breakdowns.
Q2) An effective communicator anticipates possible breakdowns in the communication-the unlimited ways a message can be misunderstood.
A)True
B)False Answer: True
Q3) The study of body language is known as chronemics.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Focusing on Interpersonal and Group Communication
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Q1) In a group, which of the following activities is assumed by the one who takes on the role of a reporter?
A)Preparing material for submission
B)Maintaining records of events and activities
C)Making sure everyone gets to talk and be heard
D)Keeping tensions low
Answer: A
Q2) Which of the following is an accurate statement about casual listening?
A)It requires much emotional or physical effort.
B)It negatively affects our emotional health.
C)It involves the search for data or material.
D)It provides relaxing breaks from more serious task.
Answer: D
Q3) In effective groups,the focus on a common goalallows members to overcome individual differences of opinion and to negotiate acceptable solutions.
A)True
B)False
Answer: True
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Chapter 3: Planning and Decision Making
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Q1) A(n) _____ involves a dynamic workplace with leaders who stimulate innovation.
A)hierarchy culture
B)market culture
C)clan culture
D)adhocracy culture
Answer: D
Q2) In a discussion of communication, the word _____ means the act of dividinga topic into parts and arranging them in an appropriatesequence.
A)interpret
B)organize
C)interfere
D)stroke
Answer: B
Q3) Which of the following does communicatingethically involve?
A)Presenting data in a deductive manner
B)Including an unessential idea
C)Embellishing facts to make ideas sound better
D)Expressing ideas clearly and understandably
Answer: D
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Chapter 4: Preparing Written Messsages
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Q1) _____ are signposts that direct a receiver fromone section of a document to another.
A)Enumerations
B)Tables
C)Headings
D)Graphs
Q2) List and briefly explain five visual enhancements a writer can use to draw attention to important information.
Q3) Sentences in subjunctive mood:
A)distract the receiver from paying sufficient attention to the statements that follow.
B)include a reason that makes the negative idea seem less objectionable and thus improves the tone.
C)divert attention from the real message to emotional issues that have little to do with the message.
D)make an idea seem negative or disrespectful.
Q4) Discuss the techniques to be followed to communicate concisely in a document.
Q5) Discuss why effective business communicators should vary sentence and paragraph length.
Q6) Discuss in detail the techniques employed by writers to link ideas together.
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Chapter 5: Communicating Electronically
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Q1) Chris and Stephanie are friends who stay in two different states. They stay in touch with the help of a computer application that allows them to send messages that both can immediately see when they are online. This technology is an example of:
A)blogging.
B)emailing.
C)text messaging.
D)instant messaging.
Q2) Car Zone Announces Top SalespersonYou are the vice president of Sales for a Car Zone dealership in South Florida. Top sales people are annually recognized with Bronze, Silver, or Gold awards, depending on the level of their sales. Sales people are recognized at an annual banquet and presented with a certificate. The top sales person for the year is Brandon Spellman.Required:Write an email message to Car Zone employees congratulating all award winners and announcing Brandon Spellman as the top salesperson of the year.
Q3) Traditional websites differ from blogs in that these websites aredynamic, with rapidly changing content that does notrequire authorization to post.
A)True
B)False
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Chapter 6: Delivering Good- and Neutral-News Messages
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Q1) Discuss form messages that are used for routine responses.
Q2) Empathetic managers use goodwill messagesto build strong, lasting relationships with employees, clients, customers, and various other groups.
A)True
B)False
Q3) Appreciation letters that are not sent in a timely manner may raise questions about the sender's sincerity.
A)True
B)False
Q4) An attempt at resale or sales promotion is inappropriate in a favorable response to a claim message.
A)True
B)False
Q5) _____ refer to statements made about related merchandise or service.
A)Adjustment claims
B)Public relations promotions
C)Sales promotional materials
D)Credit reports
Q6) Describe the guidelines used to write effective procedural messages.
Page 8
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Chapter 7: Delivering Bad-News Messages
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Q1) To minimize disappointment and maintain a positive relationship, the deductive strategy is the best way to organize messages that refuse requests.
A)True
B)False
Q2) Delivering constructive criticism can be beneficial by alerting management that changes need to be made.
A)True
B)False
Q3) Explain how a counterproposal may be used to preserve a positive relationship when denying a request or when delivering bad news.
Q4) When refusing a request, the writer should _____.
A)use the inductive approach
B)provide a vague reason to minimize the receiver's disappointment
C)use the direct approach
D)begin with a counterproposal
Q5) Identify the steps in a company's plan of action for a crisis.
Q6) Determine the different techniques that can be used to subordinate bad news in a bad-news message.
Q7) Summarize the guidelines for breaking bad news to employees and the public.
Page 9
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Chapter 8: Delivering Persuasive Messages
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Q1) Clean Air Committee Requests CarpoolingAs the new chairperson for your company's Clean Air committee, one of your responsibilities is to encourage employees to form car pools. In the past, employees have resisted forming car pools for a number of reasons, including the lack of an organized program, the complexity of flextime schedules, and the extra time needed to pick people up. Your company has agreed to provide privileged parking spaces to car pool participants but will not provide any monetary incentives.Required: Write a persuasive memo or email to all employees encouraging them to form carpools. You may add any terms of persuasion necessary to influence them to participate.
Q2) As indicated by Maslow's need hierarchy, some people respond favorably to sales promotions that target their sense of belonging, their ability to be remembered, and their need to be appreciated. The needs that are being targeted are _____.
A)psychological needs
B)security needs
C)self-actualizing needs
D)safety needs
Q3) What are the techniques that can be used to overcome people's natural resistance to price
Q4) Discuss the principles to be followed while preparing persuasive messages.
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Chapter 9: Understanding the Report Process and Research Methods
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Q1) The development of an effective survey instrument, such as a questionnaire or interview guide, is critical to obtaining reliable and valid data.
A)True
B)False
Q2) Boundaries imposed outside the control of the researchers are called limitations.
A)True
B)False
Q3) Reports that examine the buying habits of a group of teenagers at three-month intervals are examples of a longitudinal study.
A)True
B)False
Q4) Describe the four steps in finding a solution to a business problem.
Q5) Differentiate between periodic reports and functional reports.
Q6) Explain the benefits of conducting secondary research.
Q7) List the seven common errors that seriously hinder the interpretation of data.
Q8) The conclusion of a report consists of a suggested action based on research.
A)True B)False
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Chapter 10: Managing Data and Using Graphics
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Q1) A line chart is an effective graphic for comparing housing prices in a particular state or region with housing prices in the United States over a five-year period.
A)True
B)False
Q2) Explain the pattern for incorporating graphics in a text and how this relates to the ideal positioning of a graphic.
Q3) A graphic that will not fit on the page where it is introduced should be placed in an appendix.
A)True
B)False
Q4) What is meant by "common language
How does common language help professionals manage quantities of data efficiently?
Q5) Which of the following best describes the objective of the Gantt chart?
A)It is used to compare one quantity with another.
B)It is used to illustrate changes in quantities over time.
C)It is used to track progress toward completing a project.
D)It is used to illustrate a process or procedure.
Q6) List and discuss five suggestions related to constructing bar charts.
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Chapter 11: Organizing and Preparing Reports and Proposals
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Q1) Describe the benefits of form reports.
Q2) Which of the following suggestions should be applied when writing a formal report?
A)Use tense consistently.
B)Use first-person pronouns as a rule.
C)Use passive voice.
D)Place two headings consecutively without any intervening text.
Q3) Which of the following is an example of a form report?
A)Request for proposal
B)Justification report
C)Annual report
D)Bank check
Q4) You have been asked to compare Product A with Product B based upon three criteria: cost, reliability, and durability. Using roman numerals, write the content outline for this task. Assume you would have a standard introduction and conclusion.
Q5) All report headings that are of the same level must be consistent in position, appearance, and grammatical construction.
A)True
B)False
13
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Chapter 12: Designing and Delivering Business
Presentations
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Q1) Manuscript presentations:
A)are planned, prepared, and rehearsed but not written in detail.
B)protect speakers against being misquoted.
C)are frightening to many people because the speaker is called on without prior notice.
D)increase speaker-audience rapport.
Q2) Because webcasting runs on each participant's Internet browser, a presentationcan reach hundredsof locations at once.
A)True
B)False
Q3) Which of the following is true of phonation?
A)It involves smooth, fluent, and pleasant speech.
B)It results from the way in which a speaker produces and joins sounds.
C)It involves both the production and the variation of the speaker's vocal tone.
D)It improves the clarity of the speaker's voice, reducing strain and voice distortion.
Q4) List five communication benefits of videoconferencing.
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Chapter 13: Preparing Resumes and Application Messages
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Q1) James is a team leader at Infonet Corp., a multinational IT company. He had four years of experience as a software analyst before joining Infonet. He progressed from a senior software analyst to team leader in his 11 years at Infonet. James was not satisfied with his pay and decided to apply for the position of project manager at Alpha Corp. What type of résumé would be most effective for James' profile?
A)Chronological résumé
B)Functional résumé
C)Chrono-functional résumé
D)Inline résumé
Q2) While employment videos are helpful in communicating a person's qualifications and abilities, their use may also:
A)enable the potential employer not to stereotype.
B)eliminate potential illegal discrimination.
C)encourage the potential employer to focus on your physical characteristics.
D)prevent embarrassment should your employer find an old version of your résumé.
Q3) In organizing a résumé, functional order is easier to use and is morecommon than reverse chronological order.
A)True
B)False
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Chapter 14: Interviewing for a Job and Preparing
Employment Messages
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Q1) _____ensure consistency in the informationreceived from each candidate and can preventdecisions based on illegal topics that might be presentedin a résumé.
A)Follow-up messages
B)Recommendation requests
C)Application forms
D)Job-acceptance messages
Q2) Describe in detail the common courtesies and confident body language an interviewee should display to create a favorable first impression.
Q3) A virtual interview, whenever possible, is mostappropriate for the finalinterview.
A)True
B)False
Q4) You have just returned from an interview with a company and are considering the appropriateness of a thank-you letter or note. The thank-you message:
A)is not necessary if you thanked the interviewer in person after the interview.
B)should be sent promptly in order to be effective.
C)is best sent a few weeks if you have not received a response from the company.
D)should include a reminder that the application for a certain job is on file.
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