Managerial Communication
Mock Exam
Course Introduction
Managerial Communication focuses on the essential frameworks and practical skills required for effective communication within organizations. The course examines both interpersonal and organizational communication strategies used by managers to inform, influence, and lead diverse teams. Emphasis is placed on written, oral, and nonverbal communication, as well as the use of technology in business contexts. Students will analyze real-world cases, engage in role-play exercises, and develop techniques for conflict resolution, negotiation, and persuasive messaging to enhance decision-making and leadership effectiveness in managerial roles.
Recommended Textbook
Developing Management Skills 8th Edition by David A. Whetten
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10 Chapters
1006 Verified Questions
1006 Flashcards
Source URL: https://quizplus.com/study-set/2240
Page 2
Chapter 1: Developing Self-Awareness
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/44523
Sample Questions
Q1) Your boss was arrested for embezzlement at the office.As he walks past you handcuffed,he states,"You know,you and I possess the same values,we just differ by degrees." Which is the boss an example of?
A)Terminal values
B)Poor ethical decision making
C)Poor information gathering
D)Conformity level of values maturity
Answer: B
Q2) Results of research studies indicate that cognitive intelligence is twice as important in contributing to excellence as emotional intelligence.
A)True
B)False
Answer: False
Q3) If you stole something to save a stranger's life (you received no compensation),what would be your level of moral judgment?
A)First level of maturity
B)Second level of maturity
C)Third level of maturity
Answer: C
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Page 3
Chapter 2: Managing Personal Stress
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) If you are utilizing the effectiveness approach to time management,you do what?
A)Focus on urgent matters first
B)Focus on minimizing wasted time
C)Focus on important matters first;ignore urgent tasks unless they produce the desired results
D)Focus on urgent matters first but don't feel guilty when you must say "no"
Answer: C
Q2) Which can best eliminate anticipatory stress?
A)Redesigning the work
B)Time management
C)Prioritizing and short-term planning
D)Improving your emotional intelligence
Answer: C
Q3) Should Chet consider work redesign? Why or why not?
Answer: Probably not.While work redesign helps eliminate situational stressors that arise in the workplace,it is typically oriented toward increasing freedom and autonomy for lower-level workers.Here,Chet's primary problem is that he lacks sufficient time;it is not that Chet lacks the decision-making ability to change his situation.
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Chapter 3: Solving Problems Analytically and Creatively
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/44525
Sample Questions
Q1) How does subdivision improve problem solving?
A)Decreases the number of alternatives generated by a group
B)Increases the level of participation of brainstorming participants
C)Increases the speed with which alternatives can be generated and selected
D)Increases the speed of decision making
Answer: C
Q2) An individual who is apt to be organized,planned,and precise is an ambidextrous thinker.
A)True
B)False
Answer: False
Q3) What is the person called who brings together cross-functional groups and necessary political support to implement a creative idea?
A)Sponsor
B)Idea champion
C)Rule breaker
D)Orchestrator
E)Maverick
Answer: D
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/44526
Sample Questions
Q1) Research has found managers are least likely to listen to which of the following?
A)Another manager
B)Family members
C)Subordinates that report to managers
D)People in other companies
Q2) When part of the message is not understood (it's clear,just part is not understood),which probe is best?
A)Elaboration probe
B)Clarification probe
C)Repetition probe
D)Reflective probe
E)A probe is not best.Use a deflective response.
Q3) One aspect of supportive communication-listening and responding effectively to someone else's statements-is at least as important as delivering supportive messages.
A)True
B)False
Q4) Does Mike need coaching or counseling? What evidence do you have to support your conclusion?
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Chapter 5: Gaining Power and Influence
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Strategy(ies)that neutralize reciprocity strategies include (1)confront the exploiting individual directly, (2)examine the intent of any favor-giving activity,and (3)confront the individual who is using manipulative bargaining tactics.Which statements are correct?
A)All three statements are correct.
B)Only statement 3 is correct.
C)Statements 2 and 3 are correct.
D)Statements 1 and 3 are correct.
E)Only statement 1 is correct.
Q2) You have participated in a task force whose assignment was to decrease the customer return rate.The task force's written report was well received by top management.You have most likely increased your image power.
A)True
B)False
Q3) Your boss is discussing power and influence and states,"Power is a necessary precondition for influence." Should you agree or disagree?
A)You should agree.
B)You should disagree.
C)There is not enough information to decide.
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Chapter 6: Motivating Others
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/44528
Sample Questions
Q1) Having determined that June's poor work performance is related to a lack of ability,what is the first question you should ask?
A)Why does June have a poor attitude?
B)Does June lack commitment?
C)Does June have the resources to do the job?
D)Why doesn't June try harder?
Q2) The likelihood a reward will actually reinforce a specific performance-enhancing behavior depends on the extent to which the reward recipient (1)actually values the specific reward, (2)believes the reward allocation process was handled fairly,and
(3)receives the reward in a timely manner.Which statements are correct?
A)All the statements are correct.
B)Statement 1 is correct.
C)Statements 2 and 3 are correct.
D)Statements 1 and 2 are correct.
Q3) When transforming acceptable into exceptional behavior,what should a manager do?
A)Reward only when the exceptional behavior has been reached
B)Reward each level of improvement
C)Use the reprimand and redirect guidelines
D)Reward only when the entire group has reached exceptional behavior
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Chapter 7: Managing Conflict
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95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/44529
Sample Questions
Q1) Compare and contrast the four responses to interpersonal conflict other than collaborating.Also,briefly identify the situation where each response would be most appropriate.
Q2) What would you do to formulate an action plan and agreement? What might the action plan include?
Q3) Research study results suggest (1)Asian cultures prefer accommodating and forcing more than Western cultures, (2)Americans prefer avoiding more than Asian cultures,and (3)compromise is the most preferred style across cultures.Which statements are correct?
A)All three statements are correct.
B)Only statements 1 and 2 are correct.
C)Only statements 2 and 3 are correct.
D)Only statements 1 and 3 are correct.
E)Only statement 3 is correct.
Q4) Maria is from Mexico and Elaine is from Canada;they are customer service representatives.At least twice weekly,they get into an argument over how to handle a customer complaint.The most likely source of their conflict is personal differences.
A)True
B)False
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Chapter 8: Empowering and Delegating
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Alane is very passionate about her work for the American Cancer Society,experiencing a strong sense of self-worth from her job.Alane would probably score highest on the meaningful dimension of empowerment.
A)True
B)False
Q2) If you believe that through your actions you can influence what happens,you would probably score high on which dimension of empowerment?
A)Self-efficacy
B)Self-determination
C)Personal consequence
D)Meaningfulness
E)Trust
Q3) The guideline to model the behaviors you want others to achieve is related to which dimension(s)of empowerment?
A)All five dimensions are related.
B)Self-efficacy and self-determination are related.
C)Self-efficacy and meaningfulness are related.
D)Self-efficacy and trust are related.
E)Only self-efficacy is related.
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Page 10
Chapter 9: Building Effective Teams and Teamwork
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) Why didn't Mott's top management team reach a high level of performance? What was his team lacking? Why was the ELITE Team needed?
Q2) Identify the role and type of role that each team member is playing in the case of the student group.Don't forget to include your role.
Q3) Research indicates that team composition has as much influence on team effectiveness as the leadership skills displayed by a team leader.
A)True
B)False
Q4) Focusing on process improvement,recognizing team achievement,and fostering win/win relationships are needed from team leaders.You are at what stage of team development?
A)Forming
B)Norming
C)Storming
D)Performing
Q5) What points to a high level of trust among the ELITE team members?
Q6) Explain the two critical aspects related to effective team leadership.How might a leader develop these skills?
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Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) To ensure credibility,vision statements should (1)challenge core values, (2)be straightforward and simple,and (3)contain exciting and energizing language.Which statements are correct?
A)Statements 1 and 2
B)Statements 1 and 3
C)Statements 2 and 3
D)Only statement 3
Q2) Frameworks are like theories that help to provide stability in the midst of constant change.
A)True
B)False
Q3) One way for a manager to articulate a vision of abundance is to institute unforgettable symbolic events at the beginning of a change process.
A)True
B)False
Q4) What positive energy networks did Iacocca establish?
Q5) Compare Iacocca's change leadership to principles of recreation work.How are they similar or different?
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