Managerial Communication Exam Solutions
Course Introduction
Managerial Communication explores the principles and practices of effective communication within organizational contexts. The course focuses on enhancing interpersonal, group, and public communication skills essential for managers, including strategies for written, oral, and electronic communication. Emphasis is placed on the role of communication in leadership, decision-making, conflict resolution, team dynamics, and change management. Students will analyze real-world scenarios, develop presentation and negotiation skills, and learn to adapt their communication styles to diverse audiences, thereby preparing them to navigate the complex communication challenges faced in modern workplaces.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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15 Chapters
1255 Verified Questions
1255 Flashcards
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Page 2
Chapter 1: The Supervisory Challenge
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) Nicole works from home full-time for a non-profit organization.She receives work from and sends work to the office via a computer and modem.This is an example of
A)flextime
B)job sharing
C)telecommuting
D)outsourcing
Answer: C
Q2) While seeking employment elsewhere,employees should _____.
A)make or receive job-search-related calls at work
B)schedule their interviews during work hours of the current workplace
C)quit their current jobs before searching for new jobs
D)advise prospective employers to contact them at home
Answer: D
Q3) The fact that people will perform differently when being observed is known as the Hawthorne effect.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Management Functions
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following statements is true about coordination?
A)It can be achieved by building networks focused at common objectives.
B)It is achieved in the planning stage rather than the organizing stage.
C)It begins during the controlling function of management.
D)It is adversely affected if there are inter-departmental networks in an organization.
Answer: A
Q2) An accounting supervisor typically meets with supervisors from production,sales,and shipping to coordinate cost accounting,inventory records and billing.This is using the process of cooperation.
A)True
B)False
Answer: False
Q3) One difference between the manager and the leader is that:
A)unlike the leader, the manager focuses on people.
B)unlike the manager, the leader performs administrative tasks.
C)unlike the manager, the leader challenges the status quo.
D)unlike a leader, the manager innovates.
Answer: C
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Chapter 3: Supervisory Planning
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) A(n)_____ is the management's idea of whatthe company should become; itreflects the firm's core values,priorities,and goals.
A)article of incorporation
B)vision statement
C)statement of qualification
D)bona fide occupational requirement
Answer: B
Q2) Planning at the supervisory level of an organization tends to be more detailed than planning that occurs at top levels.
A)True
B)False
Answer: True
Q3) In most organizations,responsibility of developing and executing strategic or long-term plans falls primarily to:
A)top-level managers.
B)middle managers.
C)supervisors.
D)non-supervisory employees.
Answer: A
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Page 5
Chapter 4: Supervising a Diverse Workforce
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) The most recurring area in which employees report compliance problems related to religious discrimination is _____.
A)dress codes
B)harassment
C)holiday and work scheduling
D)pay disparity
Q2) A supervisor does not have to be able to manage diversity in the workplace in order to be considered effective.
A)True
B)False
Q3) The Equal Pay Act of 1963 requires that equal pay be given to:
A)all employees regardless of job or level.
B)union and nonunion workers performing equal work.
C)employees of all races/ethnic backgrounds who are working in the same company regardless of the job performed.
D)men and women performing equal work.
Q4) Describe some of the barriers that minorities face in terms of workforce integration.
Q5) What are protected-group employees?
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Chapter 5: Leadership and Followership
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76 Verified Questions
76 Flashcards
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Sample Questions
Q1) Of all the types of followers,Exemplary Followers are often viewed as the stars of the office.
A)True
B)False
Q2) Alan provides his employees with opportunities to influence and contribute their ideas in decision making of the organization.Which style of supervision does Alan follow?
A)The bureaucratic management style
B)The autocratic managementstyle
C)The contingency managementstyle
D)The participative managementstyle
Q3) Which of the following is NOT an area that tests how leadership behaviors reflect ethical values?
A)Ethics of the means
B)Ethics of the collective
C)The ethics of the ends
D)The ethics of person
Q4) Members of a work group do not assume leadership roles.
A)True
B)False
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Chapter 6: Communicating in a Noisy World
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77 Verified Questions
77 Flashcards
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Sample Questions
Q1) The downward channel of communication involves supervisors giving instructions.
A)True
B)False
Q2) Most supervisors find it easier to engage in upward communication rather than downward communication.
A)True
B)False
Q3) Silence is considered a form of body language.
A)True
B)False
Q4) The grapevine is part of the formal communication channel established by the organization.
A)True
B)False
Q5) A supervisor's ability to communicate effectively will be a crucial element in determining the success or failure of that supervisor.
A)True
B)False
Q6) Why does effective communication mean better supervision?
Page 8
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Chapter 7: Principles of Motivating Followers
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) People are the most important resource that a supervisor is asked to manage.
A)True
B)False
Q2) What are physiological needs and how important are they?
Q3) In the ERG theory,social and external esteem needs fit within the _____ category.
A)existence
B)relatedness
C)growth
D)survival
Q4) Hank was just handed over free passes to a rock concert by his friend.However Hank is required to be at work on the night of the concert.Hank has not been able to find a substitute who can take care of his work.He is now debating whether he should adhere to his work schedule or postpone the work to attend the concert.Hank's dilemma illustrates _____.
A)realized cost
B)source monitoring error
C)confirmatory bias
D)cognitive dissonance
Q5) What is the difference between hygiene and motivation factors?
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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85 Flashcards
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Sample Questions
Q1) The decision-making process changes depending on the scope and importance of the decision that needs to be made.
A)True
B)False
Q2) Considering how a potential decision would impact all stakeholders that would be affected by the decision refers to _____ test.
A)fairness
B)public knowledge
C)long-term consequences
D)the four-way
Q3) Personal opinion does not impact decision making.
A)True
B)False
Q4) _____ is the first step of the systematic decision-making process.
A)Defining the problem
B)Gathering facts and information
C)Establishing decision criteria
D)Brainstorming
Page 10
Q5) What is satisficing? When is it most appropriately utilized?
Q6) Why is the nominal group technique used in the brainstorming process?
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Chapter 9: The Principles of Organizing
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Emerald Inc.recently restructured it's entire company,eliminating many levels of supervision to focus on customer processes rather than functions.After the restructuring,Emerald can be described as a _____ corporation.
A)horizontal
B)vertical
C)virtual
D)bureaucratic
Q2) The only benefit to preparing an organizational chart is to acquaint employees with the structure of a department and an enterprise.
A)True
B)False
Q3) A(n)_____ is an employee in charge of otheremployees who performslimited managerial functionsbut is not considered part ofmanagement.
A)temporary employee
B)managerial assistant
C)lead person
D)liaison person
Q4) Describe the role that the chairperson of a meeting serves.
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Page 12
Chapter 10: Empowering Employees for Success
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) Harry asks a question to both male and femalejob applicants regarding their willingness to work in night shiftsthat generates varying responses from the two genders.This question does not pass the OUCH test based on the fact that it is NOT:
A)consistent in effect.
B)related to the job.
C)differential in application.
D)subjective.
Q2) While interviewing final candidates for a new position,Terrence informs the candidates about the positive as well as negative aspects of the position.He is providing a _____.
A)realistic culture assessment
B)realistic task assessment
C)realistic organizational preview
D)realistic job preview
Q3) Name at least four goals a job applicant hopes to achieve in an employment interview.Name at least four goals the employer hopes to achieve in the interview.
Q4) Contrast the halo effect with the horns effect.
Q5) Provide examples of interview questions that could be considered unlawful.
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Chapter 11: Building Effective Teams
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) Supervisors can sometimes easily fix complaints that come to light in employee attitude surveys.
A)True
B)False
Q2) The effectiveness of work groups is tied directly to the amount of diversity among the members' personal characteristics.
A)True
B)False
Q3) Which of the following terms refers to the interaction of two or moreindividuals such that theircombined efforts are greaterthan the sum of their individualefforts?
A)Synergistic effect
B)Butterfly effect
C)Team work
D)Collaboration
Q4) Which of the following is NOT a reason why a work group is cohesive?
A)The group is small.
B)The group shares similar personal characteristics.
C)The group has been formed due to outside pressures.
D)The group is below par in paythan that of other employees.
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Chapter 12: Performance Management
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Most employees don't care how they are doing,but supervisors are required by the Human Resource Department to conduct performance evaluations.
A)True
B)False
Q2) What is involved in the supervisory activity of coaching? Which employees generally benefit the most from coaching? Why?
Q3) Too many supervisors automatically recommend the normal wage increase for all employees,regardless of their job performance.
A)True
B)False
Q4) It is a good idea to conduct a performance appraisal for new employees within the first 3 to 6 months of their hire.
A)True
B)False
Q5) A peer evaluation is the evaluation of an employee's performance by other employees of higher rank than that of the employee.
A)True
B)False
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Chapter 13: Fundamentals of Controlling
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88 Flashcards
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Sample Questions
Q1) Which type of control involves keeping watch over raw materials,supplies,work-in-process,and finished goods?
A)Inventory control
B)Quality control
C)Production control
D)Budgetary control
Q2) Feedback controls are essentially useless because they're providing feedback too late,when the acts have already taken place.
A)True
B)False
Q3) The _____ is based on the concept that supervisors should concentrate their investigations on activities that deviate substantially from standards.
A)exception principle
B)reciprocity reflex
C)golden rule
D)objective principle
Q4) Everyone uses feedforward controls at one time or another.
A)True
B)False
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Chapter 14: Resolving Conflicts
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Ray found a solution to a conflict that could be characterized as "I win,you win." He is using the collaborative conflict resolution style.
A)True
B)False
Q2) Bob,a union worker,has been having trouble at work with his boss,whom he believes has been treating him unfairly.He decides to formally lodge a complaint against his boss with the union so that the union members can present his complaint to another management representative in the company.This is known as _____.
A)bullying
B)negotiation
C)a complaint
D)a grievance
Q3) Supervisors should drop everything to meet with an employee who has a grievance. A)True
B)False
Q4) The compromise style of conflict resolution is best described as "I win,you win."
A)True
B)False
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Page 17
Chapter 15: Positive Discipline
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Sample Questions
Q1) _____ pertains to impartial and appropriateactions taken that are free offavoritism and bias.
A)Fair treatment
B)The selectivity principle
C)Non-inductive treatment
D)Progressive discipline
Q2) Employment-at-will is the legal concept that employers can dismiss employees at any time and for any reason,except for unlawful discrimination and contractual or other restrictions.
A)True
B)False
Q3) Positive employee discipline requires company rules that are reasonable and well communicated.
A)True
B)False
Q4) All employees who commit the same or a similar offense should be penalized.
A)True
B)False
Q5) What is the difference between the fight and flight approaches to unfair treatment in the workplace?
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