Managerial Communication Exam Materials
Course Introduction
Managerial Communication focuses on the development of effective communication skills essential for leadership and management roles in organizations. The course explores strategies for clear and persuasive writing, confident public speaking, active listening, interpersonal communication, and the use of digital communication tools in a business context. It examines how managers convey information, motivate teams, resolve conflicts, and foster collaborative environments through various communication channels. Students learn to tailor messages for diverse audiences, deliver constructive feedback, and navigate cross-cultural interactions, preparing them to handle complex communication challenges in todays dynamic workplace.
Recommended Textbook
Managerial Communication 7th Edition by Geraldine E. Hynes
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15 Chapters
748 Verified Questions
748 Flashcards
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Page 2
Chapter 1: Communicating in Contemporary Organizations
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Dale Carnegie was one of the first writers to link communication skills with managerial effectiveness.
A)True
B)False
Answer: True
Q2) Education diversity has decreased managers' ability to seek help from employees.
A)True
B)False
Answer: False
Q3) Cultural diversity ______.
A)is really a myth
B)is found only in large cities
C)can make for difficulties in communication
D)requires managers to communicate scientifically
Answer: C
Q4) What are some typical strategies for empowering employees?
Answer: Such strategies as autonomous workgroups,self-leadership,work-out groups,and quality circles should increase employee empowerment.Involving labor leaders in management decisions increases empowerment.Sharing information and sharing the company's vision increases employee empowerment.
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Chapter 2: Understanding the Managerial Communication Process
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50 Flashcards
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Sample Questions
Q1) An important factor affecting the content of a message is whether the receiver will think it is negative or positive.
A)True
B)False
Answer: True
Q2) Intrapersonal communication ______.
A)focuses on the exchange of thoughts
B)requires meetings to take place
C)links members of an organization or company
D)focuses on internal behavior
Answer: D
Q3) The layers of the strategic communication model are ______.
A)monolithic
B)circular
C)easily isolated
D)interdependent
Answer: D
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Page 4
Chapter 3: Communicating With Technology
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50 Flashcards
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Sample Questions
Q1) Managerial communication behavior represents ritualistic responses to the need to appear competent,intelligent,legitimate,and rational.
A)True
B)False
Answer: True
Q2) Which of the following channels is most likely to get the quickest response?
A)e-mail
B)voicemail
C)text message
D)memo
Answer: C
Q3) GDSS (group decision support systems)increase both efficiency and groupthink.
A)True
B)False
Answer: False
Q4) Research suggests that electronic media don't affect the closeness people feel toward each other.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Managing Meetings and Teams
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50 Flashcards
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Sample Questions
Q1) How can a team leader prevent groupthink?
A)use a "devil's advocate"
B)be open to criticism
C)do not make an early decision
D)all of these are correct
Q2) When attempting to halt a disruption during a meeting,the facilitator should not ______.
A)paraphrase other's statements
B)use the Delphi technique
C)allow multitasking such as checking e-mail
D)ask open,unbiased questions
Q3) What are some of the challenges of telecommuting? List three to four strategies that remote workers can use to minimize these problems.
Q4) Studies have shown that brainstorming increases the production of new ideas. A)True
B)False
Q5) What is NGT? What is its value for group decision-making?
Q6) Meeting costs are a standard line item in most company budgets.
A)True
B)False
Page 6
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Chapter 5: Making Presentations
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Sample Questions
Q1) PowerPoint slides should have very little blank space.
A)True
B)False
Q2) Which of the following is not a step in the psychological-progressive pattern?
A)arouse
B)dissatisfy
C)gratify
D)empathize
Q3) A manager uses expert opinion when citing an authority to provide evidence.
A)True
B)False
Q4) Rules for using speaker notes include all of the following except ______.
A)do not bend,roll,or twist hardcopy notes
B)do not gaze at the notes to avoid eye contact with the audience
C)do not write out your notes in full sentences
D)do not look at your notes at all
Q5) The first step in planning an effective presentation is preparing the introduction. A)True
B)False
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Chapter 6: Communicating Visually
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49 Flashcards
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Sample Questions
Q1) Choosing red as the main color of a presentation and green as an accent color creates a pleasing combination with strong contrast that will be visible to most readers.
A)True
B)False
Q2) You will get a better-quality photograph by taking a high resolution photo and cropping it than by taking a photo using the zoom feature on your camera.
A)True
B)False
Q3) Which of the following roles do visual elements play in a document?
A)set a tone
B)provide additional information
C)reinforce the text
D)all of these
Q4) Repetition means using elements like typefaces or color exactly the same way each time they appear in your document.
A)True
B)False
Q5) What are four strategies for creating accessible graphics?
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Chapter 7: Writing in the Workplace
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Sample Questions
Q1) Using more words guarantees that a message will be easier to understand.
A)True
B)False
Q2) Which of the following meanings of a word is the subjective one that is largely determined by a person's previous experiences or associations?
A)denotation
B)connotation
C)euphemism
D)malapropism
Q3) The way in which managers communicate messages is influenced by the type of authority they are perceived to have.
A)True
B)False
Q4) Collaboration is thought to improve writing quality.
A)True
B)False
Q5) Good writing is useful only in business settings.
A)True
B)False
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Chapter 8: Writing Routine Messages
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Sample Questions
Q1) With the indirect strategy,the message begins with a buffer.
A)True
B)False
Q2) When writing a positive response to an inquiry,______.
A)the opening should contain a buffer
B)the organization of the body should be indirect
C)the organization of the body should depend on the inquiry
D)the closing should contain an apology
Q3) Although a claim letter deals with something negative,it should be written directly.
A)True
B)False
Q4) While notification and announcement memos are appropriate for groups,requests for action can be directed only to individuals.
A)True
B)False
Q5) An appropriate strategy for most negative messages is the indirect one.
A)True
B)False
Q6) How can a writer de-emphasize the negative in messages?
Page 10
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Chapter 9: Writing Reports and Proposals
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Sample Questions
Q1) Formality and frequency are two elements by which reports can be classified.
A)True
B)False
Q2) The memo report starts with a brief introduction that tells the purpose of the report and who authorized it.
A)True
B)False
Q3) Organization by place is appropriate for a report dealing with simultaneous but separate events.
A)True
B)False
Q4) Which of the following is the most dramatic visual aid?
A)table
B)bar graph
C)pie chart
D)none of these
Q5) Long reports tend to have a more informal appearance.
A)True
B)False
Q6) What are the steps in composing an executive summary for a report?
Page 11
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Chapter 10: Listening
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Sample Questions
Q1) Active and passive are two types of listening.
A)True
B)False
Q2) The major reason for developing effective listening is to build relationships between people.
A)True
B)False
Q3) At which stage should a manager think about personal biases?
A)preparation stage
B)listening stage
C)feedback stage
D)both listening stage and feedback stage
Q4) Which of the following statements is true?
A)Paraphrasing is repeating the speaker's words.
B)Usually,speakers paraphrase to check the listener's understanding.
C)A paraphrase reflects the underlying attitudes or emotions of a message.
D)Paraphrasing is not useful for strengthening the speaker-listener relationship.
Q5) According to the chapter,what is the difference between interactive and active listening? Give an example of a situation for each type.
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Chapter 11: Communicating Nonverbally
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50 Flashcards
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Sample Questions
Q1) Mostly,managers do not believe that casual dress affects the quality of work.
A)True
B)False
Q2) An attempted change of personal space is a deception cue.
A)True
B)False
Q3) Research on call center operators indicated that their success was related to ______.
A)their words
B)variations in tone and pitch
C)the amount of time spent listening
D)both variations in tone and pitch and the amount of time spent listening
Q4) Signals of deception include which of the following?
A)eye contact
B)dress
C)shrug emblem
D)all of these are correct
Q5) Nonverbal communication includes written messages.
A)True
B)False
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Chapter 12: Communicating Across Cultures
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Sample Questions
Q1) A person who sees his or her country as the best in the world and looks down on others as inferior because they are different is known as ______.
A)ethical
B)ethno-relativistic
C)ethnocentric
D)all of these
Q2) A country's "degree of globalization" is based on social,political,and economic activities.
A)True
B)False
Q3) Bribing someone during the conduct of business is a violation of which U.S.law?
A)SPCA
B)FCPA
C)SEC
D)USDA
Q4) Hofstede's dimensions of cultural differences are similar for countries that are geographically close together.
A)True
B)False
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Chapter 13: Managing Conflict
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Sample Questions
Q1) Bargaining is the best conflict resolution strategy when ______.
A)neither party believes he or she has the power to "force" the issue
B)the parties have different goals
C)status differences between the parties are strong
D)both neither party believes he/she has the power to "force" the issue and the parties have different goals are correct choices
Q2) Decisions decrease in quality when conflicts are involved.
A)True
B)False
Q3) A manager needs to enter the conflict situation believing others' opinions are beneficial.
A)True
B)False
Q4) The problem-solving strategy is also known as the win-win approach to conflict management.
A)True
B)False
Q5) People tend to discuss solutions before defining the problem.
A)True
B)False
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Chapter 14: Negotiating
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Sample Questions
Q1) The maximum acceptable outcome and the least supportable outcome are guideposts for negotiations that should be considered flexible.
A)True
B)False
Q2) Research indicates that managers are less frequently involved in third-party negotiations.
A)True
B)False
Q3) Define BATNA in a negotiation.Give an example.
Q4) Which of the following is NOT a valid purpose for questions during negotiations?
A)arousing attention
B)obtaining information
C)discouraging thinking
D)clarifying
Q5) Which is the best location for a negotiation?
A)your home ground
B)your adversary's home ground
C)a neutral territory
D)Location is not a factor in negotiation
Q6) Define MSO and LAO in a negotiation.Give an example of each.
Page 16
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Chapter 15: Conducting Interviews
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Sample Questions
Q1) The concept of BFOQ is a guide for determining ______.
A)what a manager should ask an applicant
B)on what grounds a manager should judge an applicant
C)when a manager can conduct the interview
D)how long the interview should take
Q2) What should the manager consider when planning to conduct a job interview?
A)time
B)applicant's résumé
C)position requirements
D)all of these are correct
Q3) Which of the following is a behavioral question?
A)How would you handle a disgruntled customer?
B)Are you a people person?
C)How do your friends describe you?
D)Why are you on the job market?
Q4) When an interviewer is impressed by the candidate,the interviewer usually talks more than the candidate.
A)True
B)False
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