Managerial Communication Exam Bank
Course Introduction
Managerial Communication explores the principles, strategies, and techniques essential for effective communication within organizational settings. This course examines both oral and written forms of communication, emphasizing their role in managerial functions such as leadership, team coordination, conflict resolution, and decision-making. Students will learn to craft clear, persuasive messages, adapt communication styles for diverse audiences, facilitate meetings, and leverage digital communication tools, all while considering ethical and intercultural aspects. Through case studies, simulations, and practical assignments, the course prepares students to become skilled communicators capable of enhancing collaboration and driving organizational success.
Recommended Textbook
Excellence in Business Communication 10th Edition by John V. Thill
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Chapter 1: Achieving Success Through Effective Business Communication
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Sample Questions
Q1) The rumor mill tends to be most active when employees receive too much information about their company.
A)True
B)False
Answer: False
Q2) It is never helpful to create a corporate culture that encourages employees to disagree with the boss.
A)True
B)False
Answer: False
Q3) An example of horizontal communication is
A) a junior staff person giving information to a staff supervisor.
B) a company briefing held on the organization's ground floor.
C) an email message about sick leave sent from one department secretary to a secretary in a different department.
D) an email message that sparks a chain of multiple replies.
E) all of the above.
Answer: C
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Chapter 2: Mastering Team Skills and Interpersonal Communication
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Sample Questions
Q1) Use of parliamentary procedure
A) tends to slow meetings down.
B) contributes to dissent among participants.
C) helps meetings run more smoothly.
D) is only useful only for meetings with more than a dozen participants.
E) is a longstanding tradition in Europe, but has not caught on in the U.S.
Answer: C
Q2) As the leader of a new task force,you notice that one of your team members remains silent during meetings.What should you do?
Answer: The team won't function to its potential if even one member doesn't contribute,and this individual may be tuning out without really knowing why.It would be important to encourage him or her to participate by asking questions such as,"You've done a lot of work in this area.What do you think?"
Explanation: When people are noncommittal and silent,they may be tuning you out without even knowing why.Continuing with your argument is futile.Deal directly with the resistance,without accusing.You might say,"You seem to have reservations about this idea.Have I made some faulty assumptions?" Such questions force people to face and define their resistance.
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Chapter 3: Communicating in a World of Diversity
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Sample Questions
Q1) Companies concerned that religious differences may cause friction among employees
A) must still, by law, allow workers to engage in religious activities at work.
B) have, in many cases, forbidden employees from engaging in religious activities at work.
C) should hire workers who are all of the same religion.
D) have found that it rarely occurs, no matter the size of their workforce.
E) have found that it is best to let employees work out differences on their own, even when it interferes with productivity.
Answer: B
Q2) To English-speaking U.S.listeners,Arabic speech may sound
A) excited or angry.
B) disinterested.
C) timid.
D) excessively soft.
E) all of the above.
Answer: A
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Page 5
Chapter 4: Planning Business Messages
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Sample Questions
Q1) Accuracy of information is less important in business communication than in other types of communication-everyone is busy,and mistakes are simply unavoidable.
A)True
B)False
Q2) Briefly define multimedia.
Q3) The best time to choose between the direct and indirect approach for organizing messages is before you've decided on the main idea.
A)True
B)False
Q4) When analyzing your audience,you should ignore everyone except the key decision makers.
A)True
B)False
Q5) One effective informal method for learning more about your audience members' information needs is to ask them directly for input.
A)True
B)False
Q6) Speeches,presentations,and meetings are all examples of ________ media.
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) Identify the voice in the following sentence: "Based on negative client feedback,the marketing department abandoned the campaign."
A) Active
B) Passive
C) Vocative
D) State of being
E) Dative
Q2) Although input from colleagues can be helpful,many effective writers find it helpful never to show the first draft of a document to anyone.
A)True
B)False
Q3) You can emphasize key points by
A) using extra words to describe them.
B) adding a second, short sentence to highlight your point.
C) making important ideas the subject of the sentence.
D) placing them at the beginning or end of a sentence.
E) doing all of the above.
Q4) Define bias-free language.
Q5) What are the five most common techniques for developing paragraphs?
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Chapter 6: Completing Business Messages
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Sample Questions
Q1) Centered type in business documents is
A) never appropriate.
B) rarely used for text but commonly used for headings.
C) acceptable for long sections of text but not for headings.
D) always preferred for exceptionally long paragraphs.
E) best for the text of highly technical reports.
Q2) For effective document design,you should
A) fit as much material as possible on each page.
B) use a mix of several typefaces and type sizes and include a variety of decorative touches to make the pages look more interesting.
C) balance the space devoted to text, artwork, and white space.
D) use bright background colors to make your messages stand out.
E) do all of the above.
Q3) Items in a list do not need to have parallel construction.
A)True
B)False
Q4) Briefly explain what the opening of a document should accomplish.
Q5) "Take an action" is an example of a camouflaged verb.
A)True
B)False
Page 8
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Chapter 7: Crafting Messages for Electronic Media
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Sample Questions
Q1) List at least five media that are popular for sending brief business messages.
Q2) In email,"cc" stands for "carbon copy."
A)True
B)False
Q3) What advantages does instant messaging offer compared to email?
Q4) Email is to be used for external communication
A) regularly, although it has been replaced in many cases by other tools.
B) only for formal documents that you need to keep a record of.
C) in response to letters your customers have sent.
D) only if a superior approves the message.
E) when confidentiality is required.
Q5) Overusing the "cc" function when sending email
A) is no longer a big deal since very few people pay attention to these messages.
B) is a violation of email hygiene.
C) can waste a great deal of time by generating more reply messages than necessary.
D) is a good way to protect yourself in a hostile work environment.
E) lets coworkers and clients know that you are well-connected.
Q6) Briefly explain the concept of using compositional modes for electronic media.
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Chapter 8: Writing Routine and Positive Messages
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Sample Questions
Q1) If the middle section of your request letter contains a series of questions,the most important question should be saved for last.
A)True
B)False
Q2) When writing a letter of recommendation,you should A) illustrate your general points with facts and evidence. B) show it to the job candidate before sending it to the person who requested it. C) overstate the candidate's abilities if he or she is a good friend and really wants the job.
D) make sure to include any negative stories you've heard about the candidate. E) always include at least one negative comment to show that you are being objective.
Q3) When sending a positive message to a customer,it is a good idea to reassure the customer that he or she has made a wise purchase.
A)True
B)False
Q4) What three goals should you have when answering routine requests and a potential sale is involved?
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Chapter 9: Writing Negative Messages
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Sample Questions
Q1) Since termination letters are highly controversial,you should never deliver them in person.
A)True
B)False
Q2) Using a buffer to begin a negative message is generally manipulative and unethical.
A)True
B)False
Q3) An effective opening for a negative message would be
A) I'm sorry to say I have some bad news.
B) This letter is in reply to your application.
C) Your résumé clearly shows why you are interested in becoming a management trainee with our company.
D) We have no openings at this time.
E) Hate to tell you, but ...
Q4) Firing an employee whose performance reviews were all positive can result in a lawsuit.
A)True
B)False
Q5) When composing negative messages,what type of language should you use?
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Chapter 10: Writing Persuasive Messages
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Sample Questions
Q1) If a supervisor approaches a worker who consistently arrives late by saying,"I know you don't want to have your pay docked," the supervisor is addressing the worker's need for
A) safety and security.
B) acceptance.
C) status and esteem.
D) self-actualization.
E) power and control.
Q2) An effective approach to presenting the benefits of a product is to
A) describe them with highly complex terms.
B) show them in a list or a table, identifying each feature and describing the benefits it offers.
C) list the features, and challenge the audience to figure out the benefits. D) choose one direct benefit and one indirect benefit. E) exaggerate them.
Q3) Deductive reasoning moves from specific evidence to a general conclusion. A)True B)False
Q4) ________ include information about an individual's personality,attitudes,lifestyle,and other psychological characteristics.
Page 12
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Chapter 11: Planning Reports and Proposals
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Sample Questions
Q1) A formal work plan includes all of the following except
A) a statement of the problem or opportunity addressed in your report.
B) a list of all the sources you will use.
C) plans for following up after delivering the report.
D) a statement of the purpose and scope of your investigation.
E) a list of final conclusions and recommendations.
Q2) With so much information available online,professionals have little need for libraries when it comes to finding secondary information.
A)True
B)False
Q3) You would not need to cite a source if you
A) used a direct quotation of under 250 words from a book titled Modern Economics.
B) used a table from the 1985 Farmer's Almanac.
C) described, in your own words, a plan for organizing production lines, which appeared in a professional journal.
D) provided general knowledge about your topic.
E) found it on Google, Yahoo, or Bing.
Q4) List the three most common strategies for structuring analytical reports.
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Chapter 12: Writing Reports and Proposals
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Sample Questions
Q1) To illustrate how your department's budget will be distributed by percentage and type of expense,you should use
A) an organizational chart.
B) a Gantt chart.
C) a pie chart.
D) a line chart.
E) an inverted pyramid.
Q2) Which of the following is not an element normally included in the introduction of a proposal?
A) Background/statement of the problem or opportunity
B) Proposed solution to the problem
C) The scope of the report
D) Statement of qualifications
E) All of the above are normally included.
Q3) In researching a proposal to expand your division,you find evidence that does not support your line of reasoning.Should you include it in your report? Why or why not?
Q4) In what forms can transitions be written in a business report?
Q5) Briefly explain the primary difference between linking and embedding files in business reports.
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Chapter 13: Completing Reports and Proposals
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Sample Questions
Q1) If a proposal is unsolicited,the letter of transmittal should follow the format for persuasive messages.
A)True
B)False
Q2) Reports do not need an introduction if they have a synopsis and a letter of transmittal.
A)True
B)False
Q3) An RFP usually includes
A) detailed instructions on referring to the RFP itself in your proposal.
B) a list of companies that have submitted failed proposals in the past.
C) any negative information about the company that might affect the project.
D) a standard disclaimer that any costs mentioned in the report may increase after the proposal is accepted.
E) all of the above.
Q4) Briefly explain the difference between an informative synopsis and a descriptive synopsis.
Q5) Briefly explain the difference between a synopsis and an executive summary.
Q6) When should you include a separate list of illustrations with your report?
Q7) What are the three categories of report components?
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Chapter 14: Designing and Delivering Oral and Online Presentations
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Sample Questions
Q1) In an upcoming presentation,you plan to cover three important changes to your employees' working hours.The proper place to list this plan would be the ________ slide.
A) cover
B) introduction
C) agenda
D) teaser
E) snapshot
Q2) The two most popular types of visual aids for business presentations are whiteboards and flip charts.
A)True
B)False
Q3) When you have covered all the main points in your speech,you should
A) make sure your concluding remarks are memorable and expressed in a tone that is appropriate to the situation.
B) wrap up as quickly as possible.
C) avoid using such phrases as "To sum it all up" and "In conclusion."
D) keep it simple with a statement such as, "Well, I guess that's it."
E) be careful not to repeat any of them.
Q4) List at least three types of visuals commonly used in business presentations.
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Chapter 15: Building Careers and Writing Résumés
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Sample Questions
Q1) Creating a traditional paper résumé is
A) unnecessary in most cases, since so many applicants apply for jobs online.
B) helpful only if you are applying for old-fashioned jobs.
C) still useful, even if most or all of your application efforts take place online.
D) a hindrance for most job seekers, since it suggests they are out of touch with technology.
E) none of the above.
Q2) Rewrite the following to make it a more active statement: "I was in charge of customer complaints and all ordering problems."
Q3) The main purpose of a résumé is to list all your skills and abilities.
A)True
B)False
Q4) To achieve the best physical appearance for your résumé,you should
A) have it prepared by a professional résumé service.
B) make subheadings easy to find and easy to read.
C) use colored paper.
D) use a variety of typefaces in various colors.
E) submit it in a brightly colored envelope or folder.
Q5) What is networking etiquette?
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Chapter 16: Applying and Interviewing for Employment
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Sample Questions
Q1) If you are asked a potentially unlawful question during a job interview,you are legally obligated to refuse to answer.
A)True
B)False
Q2) The difference between solicited and unsolicited application letters is similar to the difference between solicited and unsolicited proposals.
A)True
B)False
Q3) Including an application letter with your résumé is
A) always a good idea.
B) no longer necessary since most employers are too busy to read them.
C) necessary only if you submit the résumé by mail.
D) statistically proven to reduce your chances of getting the job.
E) unnecessary if you write a personal note at the top of the first page.
Q4) List three guidelines to follow when deciding what to wear for an employment interview.
Q5) Describe at least five types of employment interviews.
Q6) What are the two primary aims of screening interviews?
Q7) Describe each of the three stages of a successful employment interview.
Page 18
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Chapter 17: Format and Layout of Business Documents
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Sample Questions
Q1) Which of the following is a salutopening?
A) Dear Professor Milford:
B) Dear Esteemed Professor Milford,
C) Attention: Professor J. J. Milford
D) Good Day,
E) Thank you, Professor Milford,
Q2) In formal business reports,every page should have a page number printed in the top right-hand corner.
A)True
B)False
Q3) In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.
A)True
B)False
Q4) The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.
A)True
B)False
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Chapter 18: Documentation of Report Sources
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Sample Questions
Q1) You should always use APA style for documentation in your reports,even if your employer or client normally uses a different form.
A)True
B)False
Q2) If you use unpublished materials,such as doctoral dissertations or public speeches,as resources,you do not need to cite them in your report.
A)True
B)False
Q3) Unlike source notes,content notes may supplement your main text with comments and/or cross-references.
A)True
B)False
Q4) With APA style,you use
A) the author-date system.
B) the author-page number system.
C) superscripts and footnotes or endnotes.
D) full citations within the text itself.
E) none of the above.
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Chapter 19: Handbook of Grammar, Mechanics, and Usage
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Sample Questions
Q1) Which of the following possessive phrases is not correct?
A) A year's recommendations
B) Two years' recommendations
C) Its recommendations
D) His recommendations
E) It's recommendations
Q2) The plural of "son-in-law" is "sons-in-law," but the possessive is "son-in-law's."
A)True
B)False
Q3) A semicolon is used to separate independent clauses when the second one begins with a word such as "however" or "therefore."
A)True
B)False
Q4) The verb "do" is an example of a regular verb.
A)True
B)False
Q5) A linking verb is always followed by a noun,pronoun,or adjective.
A)True
B)False
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