Management Theory
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Course Introduction
Management Theory introduces students to the foundational principles and concepts that underpin the field of management. Covering a range of classical, behavioral, and contemporary theories, this course explores the evolution of management thought and its practical application in modern organizations. Students will examine key topics such as planning, organizing, leading, and controlling, as well as the roles of managers and the challenges they navigate in diverse and dynamic environments. Through case studies and real-world examples, the course encourages critical analysis of various management approaches and prepares students to effectively address organizational issues using theoretical knowledge.
Recommended Textbook Principles of Management v1.1 by Mason
A. Carpenter
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Page 2
Chapter 1: Introduction to Principles of Management
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Sample Questions
Q1) Economic profit is the difference between revenue and the opportunity cost of all resources used to produce the items sold.
A)True
B)False
Answer: True
Q2) What is strategic management?
Answer: Strategic management is the body of knowledge that Answer:s questions about the development and implementation of good strategies.
Q3) Traditionally,___________ was based on principles of division of labor and specialization.
Answer: job design
Q4) What is the difference between triple bottom line and corporate social responsibility? Triple bottom line refers to the financial,social and environmental performance of an organization.CSR is concerned with the social and environmental dimensions of performance.Hard;Comprehension
Answer: Triple bottom line refers to the financial,social and environmental performance of an organization.CSR is concerned with the social and environmental dimensions of performance.
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Chapter 2: Personality, Attitudes, and Work Behaviors
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Sample Questions
Q1) Job attitudes are more related to citizenship behavior than they are to job performance.
A)True
B)False
Answer: True
Q2) Anxious,irritable and temperamental defines the personality trait of
Answer: neuroticism
Q3) Teams that experience unforeseen changes in their tasks do well if they are populated with people high in:
A)Conscientiousness
B)Agreeableness
C)Originality
D)Openness
Answer: D
Q4) Name three causes of absenteeism?
Answer: Some absenteeism is related to health reasons.Work and life balance is another common reason for absences.Sometimes,absenteeism is a form of work withdrawal and is a result of poor work attitudes.
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Chapter 3: History, Globalization, and Values-Based Leadership
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Sample Questions
Q1) Why is the MIT-based Vehicle Design Summit virtual? The MIT-based Vehicle Design Summit is virtual so students from around the world can participate.The goal is to make a low-cost,200-mpg four-seater for the Indian market.Medium;Comprehension
Answer: The MIT-based Vehicle Design Summit is virtual so students from around the world can participate.The goal is to make a low-cost,200-mpg four-seater for the Indian market.
Q2) Taylor's work is especially important to a service-based economy.
A)True
B)False
Answer: False
Q3) Countries where uncertainty avoidance is high are Brazil and Switzerland. A)True
B)False
Answer: True
Q4) An employee should receive orders only from one boss to avoid conflicting instructions is an explanation of Fayol's principle of ______________.
Answer: unity of command
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Chapter 4: Developing Mission, Vision, and Values
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Sample Questions
Q1) What is DeGraf and Lawrence's view of characteristics and types of creativity?
Q2) Organization structure defines the formal relationship among people and specifies their ___________ and _____________.
Q3) How does Disney use the open internal network with the Pixar division?
Q4) One criterion of a good strategy is how well it helps the firm achieve its ____________.
Q5) A stakeholder group composed of the CEO and members of the top management team is considered an important stakeholder group for all of the following reasons EXCEPT:
A)Its influence as either originator or steward of the organization's mission and vision
B)Its responsibility for formulating a strategy that realizes the mission and vision
C)Its power and influence in the organization
D)Its ultimate role in strategy implementation
Q6) In business,_____________ refers to an intense,driving,or overmastering feeling or conviction.
Q7) ____________________ reflects the aim of integrating the organization's human capital into the mission and vision.
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Chapter 5: Strategizing
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Sample Questions
Q1) Why is a firm that possesses valuable resources that are not rare is not in a position of advantage relative to competitors?
Q2) What are the two internal analysis tools discussed in the text?
Q3) The likelihood that firms will enter an industry is a function of what two factors?
Q4) Strategy is about making choices that provide an organization with some measure of ____________ advantage.
Q5) Strategy formulation is essentially the aim of the organizing,leading,and controlling components of the POLC framework.
A)True
B)False
Q6) ____________ exists when the interaction of two or more active activities such as those in a business create a combined effect greater than the sum of their individual effects.
Q7) Two or more firms competing for differentiation may engage in price wars that drive profits to very low levels.
A)True
B)False
Q8) ______________ markets are the industries that consume the industry outputs.
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Chapter 6: Goals and Objectives
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Sample Questions
Q1) What do individual managers need to know and understand in order for MBO to be effective?
Q2) ????______________ is a fundamental requirement and an integral part of strategic planning,and of principles of management more generally.
Q3) The GRI guidelines are intended to complement GAAP by providing the basis for credibility and precision in financial reporting.False: The GRI guidelines are intended to complement GAAP by providing the basis for credibility and precision in non-financial reporting.Medium;Comprehension
A)True
B)False
Q4) __________________ is a systematic and organized approach that allows management to focus on achievable goals and to attain the best possible results from available resources.
Q5) What are performance management systems? Such systems outline the process through which companies ensure that employees are working towards organizational goals,and they include tools such as MBO and Balance Scorecard.Medium;Comprehension
Q6) A _________________ is a constructive process to acknowledge the performance of an employee.
Page 8
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Chapter 7: Organizational Structure and Change
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Sample Questions
Q1) Mechanistic structures include which of the following?:
A)Structures that are informal and decentralized.
B)Structures where communication follows informal channels
C)Structures that are flexible and easy to change
D)Structures where employees are given specific job descriptions delineating their roles and responsibilities
Q2) The act of including employees in the change process can drastically reduce opposition to new methods.
A)True
B)False
Q3) ______________ is the most negative reaction to a proposed change attempt.
Q4) In order to make change permanent,the organization may benefit from sharing the results of the change effort with:
A)Employees
B)Managers
C)Customers
D)Board members
Q5) Organizational structures differ in terms of _______________,which is broadly categorized as either functional or divisional.
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Chapter 8: Organizational Culture
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Sample Questions
Q1) Organizational culture profile is represented by
A)Innovative
B)Outcome-oriented
C)Stable
D)All of the above
Q2) The OCP framework describes _____________ cultures as those that emphasize achievement,results,and action as important values.
Q3) It has been argued that organizations that have a rare and hard to imitate ____________ enjoy a competitive advantage.
Q4) In 2005,the company ____________ implemented a Results Oriented Work Environment program that allows employees to work anywhere and any time.
Q5) In order for the change effort to be successful,it is important to communicate the need for change to the stockholders.
A)True
B)False
Q6) _____________cultures hold employees as well as managers accountable for success and utilize systems that reward employee and group output.
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Chapter 9: Social Networks
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Sample Questions
Q1) Specific ways that managers might manage SNA related ethical concerns include which of the following?:
A)Limit disclosure to need-to-know basis
B)Anonymity and opt-out options
C)Ensure program approval from top management
D)Policies and procedures documents
Q2) The informal structure of an organization as represented in ongoing patterns of interaction,either in general or with respect to a given issue is:
A)Communication network
B)Information network
C)Access network
D)Career network
Q3) Strong ties,exist among individuals who know each other,at least by reputations,but who do not engage in a regular exchange of resources.
A)True
B)False
Q4) ________________ is the ability to marshal information,support,and resources from one sector of a network to achieve results in another.
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Chapter 10: Leading People and Organizations
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Sample Questions
Q1) Some tips to achieve servant leadership style include which of the following suggestions offeed in your text?:
A)Establish SMART goals for each employee and ensure they reach them.
B)One of your key priorities should be to help employees reach their goals
C)Establish consistent employee reviews
D)Have all of the answers and tell employees how they can achieve their goals
Q2) Which of the following is not highly correlated with leadership ability?:
A)Intelligence
B)Self esteem
C)Integrity
D)Skill and ability
Q3) The leadership approach that defines the leader's role as serving the needs of others is called:
A)LMX
B)Authentic leadership
C)Servant leadership
D)Transformational leadership
Q4) Leaders without a formal position of authority with the organization but who demonstrate leadership by influencing others through personal forms of power is/are called _________________.
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Chapter 11: Decision Making
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Sample Questions
Q1) Making strategic,tactical and operational decisions is an integral part of which function of the P-O-L-C framework?
A)Planning
B)Organizing
C)Leading
D)Controlling
Q2) Sunk costs fallacy is another term for _______________ .
Q3) NGT is used to structure group meetings when members are grappling with problem solving or idea generation.
A)True
B)False
Q4) Use the _____________ decision-making model when you have experience with the problem.
Q5) _______________ was developed to help with group decision making by ensuring that all members participate fully.
Q6) An important part of the bounded rationality approach is the tendency to ______________.
Q7) The tendency to avoid critical evaluation of ideas the group favor is called
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) In the process model of communication,a sender originates the message with a _______________.
Q2) The ______________ is one example of an external communication that combines the look of an article with the focused message of an ad.
Q3) The person who receives the message is called:
A)Sender
B)Receiver
C)Decoder
D)Encoder
Q4) Like face-to-face and telephone conversation,videoconferencing has _________ information richness because receivers and senders can see or hear beyond just the words.
Q5) How does one maximize one's chances of sending and receiving effective communication? It's helpful to deliver a message in multiple ways and to seek information from multiple sources.In this way,the impact of any one person's filtering the message will be diminished.Medium;Comprehension
Q6) What is biased language?
Q7) Over ________ adults in the United States use e-mail regularly at least once a day. To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Managing Groups and Teams
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Sample Questions
Q1) _________________ refers to the degree that team members are dependent upon one another to get information.
Q2) Problem-solving tasks deal with creative tasks such as brainstorming a new direction or creating a new process.
A)True
B)False
Q3) Research shows that self-managing teams are most effective when their tasks are not highly interdependent.
A)True
B)False
Q4) Research shows that the more team members perceive that outcomes are independent,the better they share information and the better they perform.
A)True
B)False
Q5) The two roles related to activities outside of the team that help to connect the team to the larger organization is called _______________.
Q6) _____________ teams are a new form of team that rose in popularity with the Total Quality Movement in the 1980s.
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Chapter 14: Motivating Employees
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Sample Questions
Q1) Providing a reward after a specified period of time,such as a sales bonus once a month,is what schedule?
A)Continuous
B)Fixed ratio
C)Fixed interval
D)Variable ratio
Q2) Need for power is viewed as important for effectiveness in managerial and leadership positions.
A)True
B)False
Q3) The extent to which the job requires the person to use multiple high-level skills is called ________________.
Q4) Positive reinforcement involves making sure that behavior is met with removal of negative consequences.
A)True
B)False
Q5) Maslow's theory is based on a simple premise: human beings have needs that are _______________ ranked.
Q6) What is Frederick Herzberg's Two-Factor Theory?
Page 16
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Chapter 15: The Essentials of Control
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Sample Questions
Q1) How is culture and reputation a cost for organizational control? Although organizations might want to keep track of employee behavior,or otherwise put forms of strict monitoring in place,these efforts can have undesirable cultural consequences in the form of reduced employee loyalty,greater turnover,or damage to the organization's external reputation.Management researchers have criticized theory that assumes that managers cannot be relied upon by shareholders can make managers less reliable.Medium;Comprehension
Q2) Lean is just another cost-cutting program of the kind we often see in business organizations.
A)True
B)False
Q3) What is the advantage of breaking out sales and cost of good sold/sales into separate categories over combining all sales and costs into one category?
Q4) The controls for the level of proactivity function as a feedback mechanism to help leaders and managers make adjustments in the strategy.
A)True
B)False
Q5) What is owner's equity?
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Chapter 16: Strategic Human Resource Management
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Sample Questions
Q1) What are the four sequential elements in the workforce scorecard?
Q2) The effectiveness of a gainsharing plan depends on employees seeing a relationship between what they do and how much money they make.
A)True
B)False
Q3) __________________ is the anticipation of the need for human capital and setting a plan to meet that need.
Q4) Many HR managers are more effective in the strategic aspects of HR than in the technical or operational aspects.
A)True
B)False
Q5) According to your text,which of the following is not considered one of the four different parts of the HR system?:
A)Diversity management
B)Selection and placement
C)Compensation and rewards
D)Policy and procedures
Q6) What is involved in the selection and placement process?
Q7) _____________ refers to the many HR tasks being done online by employees.
Page 18
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