Management Theory and Practice
Mock Exam
Course Introduction
Management Theory and Practice explores the fundamental principles, techniques, and concepts underlying effective management in modern organizations. This course examines the evolution of management thought from classical to contemporary approaches, highlighting key theories such as scientific management, human relations, systems thinking, and contingency theory. Through the study of real-world case studies and practical examples, students gain insight into core managerial functions, including planning, organizing, leading, and controlling. The course also emphasizes the significance of ethical decision-making, organizational behavior, communication, motivation, and leadership in fostering organizational success and adaptability in a dynamic business environment.
Recommended Textbook
Management Fundamentals Concepts Applications Skill Development 5th Edition by Robert
Available Study Resources on Quizplus 18 Chapters
2270 Verified Questions
2270 Flashcards
Source URL: https://quizplus.com/study-set/1952
Page 2
N.
Chapter 1: Management and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/38864
Sample Questions
Q1) You have an employee,Jean,who does an excellent job on her own.You believe the job is boring to Jean because it is too easy for her.Therefore,you have decided to delegate one of three assignments to her,but you're not sure which one she will like best.As a situational manager,identify the following:
Capability Level
Management Style Behavior to Use
Action Taken
Answer: 4
Empowering
Low directive/Low supportive
Explain the three tasks and let Jean select the one she wants to do.
Second-Best Answer
3 Participative
Low directive/High supportive
Tell Jean what the three tasks are and together supportively decide which task she should do.
Q2) Would you rather work for a small or large business?
Answer: Answers will vary.
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Global Environment, Culture, Ethics, Social Responsibility,
and Sustainability
Available Study Resources on Quizplus for this Chatper
195 Verified Questions
195 Flashcards
Source URL: https://quizplus.com/quiz/38865
Sample Questions
Q1) Leaders at the conventional level of moral development tend to:
A) use their position to gain personal advantages.
B) use a leadership style similar to those of higher-level managers.
C) be visionary.
D) be committed to serving others.
Answer: B
Q2) An organization's mission is its:
A) purpose or reason for being.
B) human and informational inputs.
C) method used to transform inputs into outputs.
D) grouping of resources.
Answer: A
Q3) Johnson & Johnson was forced to recall over 40 different children's medicines made by McNeil Consumer Healthcare due to manufacturing problems.This is an example of which of the following external environmental factors?
A) competition
B) suppliers
C) labor force
D) governments
Answer: B
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Creative Problem Solving and Decision Making
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/38866
Sample Questions
Q1) Optimal allocation of resources is determined by using:
A) capital budgeting.
B) linear programming.
C) queuing theory.
D) probability theory.
Answer: B
Q2) A reflective decision maker likes to take plenty of time to make decisions,gathering considerable information and analyzing several alternatives.
A)True
B)False
Answer: True
Q3) When managers will not admit that they made a bad decision,they are in the process known as escalation of denial.
A)True
B)False
Answer: False
Q4) State the difference between creativity and innovation.
Answer: Creativity is a way of thinking that generates new ideas.Innovation is the implementation of a new idea.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Strategic and Operational Planning
Available Study Resources on Quizplus for this Chatper
165 Verified Questions
165 Flashcards
Source URL: https://quizplus.com/quiz/38867
Sample Questions
Q1) When Nike added sports clothing to its athletic shoe line,it used:
A) forward integration.
B) backward integration.
C) related diversification.
D) unrelated diversification.
Q2) Should all businesses have a competitive advantage?
Q3) The __________ strategy resembles the combination grand strategy.
A) defending
B) analyzing
C) prospecting
D) marketing
Q4) A SWOT analysis is used to determine:
A) what can be done to deal with a specific problem confronting the company.
B) a company's critical success factors.
C) an organization's internal environmental strengths and weaknesses and external environmental opportunities and threats.
D) none of these
Q5) Give an example of a policy,a procedure,and a rule from an organization you work for or have worked for.
Q6) What are the adaptive strategies?
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Organizing and Delegating Work
Available Study Resources on Quizplus for this Chatper
172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/38868
Sample Questions
Q1) In a flat organization,there are many levels with narrow spans of management.
A)True
B)False
Q2) Accountability ensures that all departments and individuals within an organization work together to accomplish strategic and operational objectives.
A)True
B)False
Q3) Pennzoil owns Jiffy Lube,a gas company,and sells a variety of oil and other car products.Which of the following types of departmentalization best describes Pennzoil?
A) functional
B) customer
C) territory (geographic)
D) divisional
Q4) Differentiation refers to the need to break the organization into departments.
A)True
B)False
Q5) You have to submit your department budget in two weeks.There will be very few changes from last year.Preparing the budget should be what level of priority?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Change: Innovation and Diversity
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/38869
Sample Questions
Q1) Innovative cultures encourage employees to be creative without fear of punishment if they fail.
A)True
B)False
Q2) State the difference in the use of forcefield analysis and survey feedback.
Q3) __________ is an OD technique that brings together participants from all parts of the organization,and often key outside stakeholders,to solve problems or take advantage of opportunities.
A) Survey feedback
B) Forcefield analysis
C) Large-group intervention
D) Direct feedback
Q4) What are the three major focuses of resistance to change?
Q5) State the difference between a fact,a belief,and a value.
Q6) __________ are subjective opinions that can be shaped by others.
A) Facts
B) Values
C) Beliefs
D) Prejudices
Q7) Identify the sources of forces for change.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Human Resources Management
Available Study Resources on Quizplus for this Chatper
172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/38870
Sample Questions
Q1) <b>Employment Interview.</b>You are a manager in an office.You are selecting a candidate to be the department secretary,who will work for five people.The primary job is word processing with Microsoft Word.You are interviewing a candidate named Chris.Ad-lib realistically as needed.
Q2) Which of the following statements is TRUE if an interviewer wants to know how soon an older person might retire?
A) The interviewer can ask.
B) The interviewer can ask only if retirement age is a BFOQ.
C) The interviewer cannot ask.
D) There are no guidelines as to what an interviewer can or cannot ask about this particular topic.
Q3) The human resources management process involves planning for,attracting,developing,and retaining employees.
A)True
B)False
Q4) Line managers often conduct screening interviews to select top candidates who will continue on in the selection process.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Organizational Behavior: Power, politics, conflict, and Stress
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/38871
Sample Questions
Q1) __________ exists when disagreement and opposition support the achievement of organizational objectives.
A) Functional conflict
B) Dysfunctional conflict
C) Friction
D) Conflict
Q2) Identify the difference among reward,legitimate,and referent power.
Q3) The Type A personality is characterized as fast-moving,hard-driving,time-conscious,competitive,impatient,and preoccupied with work.
A)True
B)False
Q4) High Machs are considered good negotiators.
A)True
B)False
Q5) Discuss how power and politics are related.
Q6) Why do most people use attribution rather than ask people why they do and say the things they do? How often do you use attribution rather than asking people? Why?
Page 10
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Leading With Influence
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/38872
Sample Questions
Q1) Describe the type of leader that you want to be.
Q2) <b>Using the employee complaint-handling model.</b>You are a clergy person (manager)for a religious organization.You have four part-time employees who answer the door and phone and do odd jobs in-between for many of the hours every day.Employees are paid minimum wage.The minimum wage has increased.The increased cost is not in the budget,so you decided that you would cut back the number of hours employees work.You will actually save a little money this way.Chris has come to you and said,"Why do I get stuck losing more hours than the other three workers? I'm as good or better than any of the other workers,so why did I lose the most hours? It's not fair.This is not an equitable situation,so I'm complaining of unfair treatment."
Q3) Of Ghiselli's six traits,which does your boss possess? Are there any that she or he does not possess?
Q4) Discuss the major similarity and difference between two-dimensional leadership styles and the Leadership Grid.
Q5) Leadership is broader in scope than management. A)True B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 10: Communicating and Information Technology
Available Study Resources on Quizplus for this Chatper
159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/38873
Sample Questions
Q1) Senders choose among oral,nonverbal,and written alternatives when:
A) encoding the message and selecting the transmission channel.
B) transmitting the message through the channel.
C) decoding the message and deciding if feedback is needed.
D) considering feedback.
Q2) Useful information has all of the following qualities EXCEPT:
A) understandable.
B) organized.
C) timely.
D) relevant.
Q3) __________ is the receiver's process of translating a message into a meaningful form.
A) Translation
B) Empathy
C) Decoding
D) Encoding
Q4) List the five steps in the process of sending face-to-face messages.
Q5) Describe the three primary types of information systems and their relationship.
Q6) What is the difference among vertical,horizontal,and grapevine communication?
Q7) Describe the three ways communication flows through organizations.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 11: Motivating for High Performance
Available Study Resources on Quizplus for this Chatper
131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/38874
Sample Questions
Q1) All of the following are steps in the giving praise model EXCEPT:
A) tell the employee exactly what was done correctly.
B) tell the employee why the behavior is important.
C) make general statements.
D) encourage repeat performance.
Q2) Which of the following is NOT a type of reinforcement?
A) positive
B) extinction
C) continuous
D) avoidance
Q3) Do people really have diverse needs?
Q4) Which of the following is NOT one of the assumptions that Maslow based his hierarchy of needs theory on?
A) Only unmet needs motivate.
B) People's needs are arranged in order of importance from basic to complex.
C) People will not be motivated to satisfy a higher-level need unless the lower-level needs have been fully satisfied.
D) People have five levels of needs.
Q5) What are the two schedules of reinforcement?
Q6) What is the role of perception in equity theory?
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Team Leadership
Available Study Resources on Quizplus for this Chatper
133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/38875
Sample Questions
Q1) __________ empower members to take responsibility for performing the management functions and focus on developing effective group structure and group process and on furthering group development.
A) Group managers
B) Managers
C) Team leaders
D) Team managers
Q2) Group process dimensions are roles,norms,cohesiveness,status,decision making,and conflict resolution.
A)True
B)False
Q3) Groups commonly enforce norms through __________.
A) sabotage
B) ridicule
C) ostracization
D) all of these
Q4) Status is the perceived ranking of one member relative to other members in the group.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Control Systems: Financial and Human
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/38876
Sample Questions
Q1) What is the performance formula,and how is it used with coaching?
Q2) Give an example of a constant,a periodic,and an occasional control method used by an organization you work for or have worked for.Identify each by name and explain why it is classified as such.
Q3) Controlling is the process of establishing and implementing mechanisms to ensure that objectives are achieved.
A)True
B)False
Q4) The role of the employee assistance program staff is to:
A) handle all employee problems.
B) help employees get professional assistance in solving their problems.
C) assist managers in handling difficult employees.
D) create procedures for disciplinary action.
Q5) Critical success factors (CSFs)are the limited number of areas in which satisfactory results will ensure successful performance,achieving the objective/standard.
A)True
B)False
Q6) Why is the capital expenditures budget the most important budget?
Q7) What is shown in a performance report?
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Operations,quality,and Productivity
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/38877
Sample Questions
Q1) Maintaining the value of the outputs while decreasing the value of the inputs is one way to increase productivity.
A)True
B)False
Q2) The use of strategies to increase the speed with which an organization goes from creativity to delivery is known as:
A) operations.
B) time-based competition.
C) process improvements.
D) concurrent development.
Q3) Which of the following is NOT a way to increase productivity?
A) Increase the value of the outputs but maintain the value of the inputs.
B) Maintain the value of the outputs but decrease the value of the inputs.
C) Maintain the value of the outputs but increase the value of the inputs.
D) Increase the value of the outputs but decrease the value of the inputs.
Q4) Using Exhibit 14-2,identify the operations system where you work or have worked based on product tangibility,customer involvement,flexibility,and resources.
Q5) Why is capacity planning so important?
Q6) Describe time-based competition and why it is important.
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: A Brief History of Management
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/38863
Sample Questions
Q1) Theory X managers assume that people like to work.
A)True
B)False
Q2) The systems theorists focus on viewing the organization as a whole and as the interrelationship of its parts.
A)True
B)False
Q3) Describe how systems theorists and contingency theorists differ from classical and behavioral theorists.
Q4) In contrast to behavioral theorists,classical theorists:
A) want to find the best way to manage in all organizations.
B) stressed the need for technical skills.
C) stressed the need for human skills.
D) none of these
Q5) State the major similarities and differences between the classical and behavioral theorists.
Q6) Max Weber developed the bureaucracy concept.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 16: Time Management
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/38862
Sample Questions
Q1) Explain the use of a time log.
Q2) Research has shown that most humans are good at multitasking.
A)True
B)False
Q3) A time log is a daily diary that tracks your activities and enables you to determine how you spend (and waste)your time each day.
A)True
B)False
Q4) Review your time log to identify your three biggest time wasters.How can you cut down or eliminate these time wasters?
Q5) Time management refers to techniques that enable people to get more done in less time with better results.
A)True
B)False
Q6) The four key components of the time management system are priorities,objectives,plans,and schedules.
A)True
B)False
Q7) List and briefly describe the three steps in the time management system.
Page 19
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Career Management and Networking
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/38861
Sample Questions
Q1) __________ is the process of gaining skills,experience,and education to achieve career objectives.
A) A career
B) Networking
C) Career development
D) Career planning
Q2) Of the many ways to discover employment opportunities,networking is by far the most successful.
A)True
B)False
Q3) The résumé's primary purpose is to get you invited for an interview.
A)True
B)False
Q4) Networking is the process of building relationships for the purpose of career building and socializing.
A)True
B)False
Q5) It is common for networking to stop once a career change is made.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 18: Written Communication
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/38860
Sample Questions
Q1) Nouns are the names of people,places,or things.
A)True
B)False
Q2) A __________ is a group of words that does not form a complete sentence.
A) connective
B) phrase
C) clause
D) modifier
Q3) Explain the 1-5-15 writing rule.
Q4) The __________ is a noun or a pronoun that is the person or thing that performs an action or is described in the sentence.
A) subject
B) predicate
C) complement
D) modifier
Q5) A clause is a group of words that does not form a complete sentence.
A)True
B)False
Q6) Explain the difference between a phrase and a clause.
Q7) List and define the eight parts of speech.
To view all questions and flashcards with answers, click on the resource link above. Page 21