Management Theory and Practice
Exam Solutions
Course Introduction
Management Theory and Practice provides students with a comprehensive understanding of the fundamental principles and modern approaches to management in organizational settings. The course explores classical, behavioral, and contemporary management theories, examining how these frameworks influence organizational structure, leadership, decision-making, and strategic planning. Students analyze real-world case studies to bridge theory with practice, develop essential managerial skills, and learn effective methods for leading teams, motivating employees, and fostering innovation. Through lectures, discussions, and practical exercises, the course equips learners with the knowledge and tools necessary to address current challenges in dynamic business environments.
Recommended Textbook
Management Fundamentals Concepts Applications and Skill Development 6th Edition by Robert
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15 Chapters
1496 Verified Questions
1496 Flashcards
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Page 2
Chapter 1: Management and Its History
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) _____________ is the means of evaluating how effectively and efficiently managers utilize resources to achieve objectives.
A)financial analysis
B)performance
C)resource allocation
D)meeting deadlines
Answer: B
Q2) Managers are primarily evaluated on ________________.
A)educational level
B)experience level
C)sales numbers
D)resource utilization
Answer: D
Q3) The original goal of scientific management was to __________.
A)ensure fair treatment of employees
B)stop job specialization
C)maximize performance
D)scientifically interact with employees
Answer: C
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Page 3
Chapter 2: The Environment: Culture,Ethics,and Social Responsibility
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Creating a win-win situation for all relevant stakeholders so that everyone benefits from the decision is ___________.
A)Code of ethics
B)Stakeholders approach to ethics
C)The golden rule
D)Social responsibility
Answer: B
Q2) Strengthening an organizational culture is not a program with a starting and ending date;it is an ongoing process.
A)True
B)False
Answer: True
Q3) The collective behavior by _____________ establishes a company's ethical conduct.
A)Top Management
B)Stakeholders
C)Employees
D)Stockholders
Answer: C
Page 4
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Chapter 3: Managing Diversity in a Global Environment
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Although the current workforce is essentially split between men and women,women earn about 81% of what men make.
A)True
B)False
Answer: True
Q2) Though Affirmative Action is still in place,many companies have abandoned the practice in favor of ___________.
A)quotas
B)heuristics
C)gender based hiring
D)valuing diversity
Answer: D
Q3) All the following are traits of ethnicity except:
A)Skin color
B)Customs
C)Allegiances
D)Cultural background
Answer: A
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5
Chapter 4: Creative Problem Solving and Decision Making
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Cheyenne has determined several criteria for her new start-up company including getting into physical office.She has outlined many criteria for her search.She has determined that she will require that the space have 1200 square feet,and the ability to renovate.She also would like to be in something other than the first floor.How many 'must criteria' has Cheyenne outlined for her search.
A)Zero
B)One
C)Two
D)Three
Q2) _____________ is a type of innovation which introduces a new way of doing things.
A)Product innovation
B)Process innovation
C)Product creativity
D)Process creativity
Q3) Which is the correct decision-making model?
A)Reflective
B)Reflexive
C)Consistent
D)There is no one correct decision making model
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Chapter 5: Strategic and Operational Planning
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100 Flashcards
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Sample Questions
Q1) What is the difference between standing plans and single use plans?
Q2) Shamar is an upper level manager at Fortune 500 company.The company feels like they are out dated and want to recreate their image and go in a different direction.What kind of planning will Shamar use to develop their new mission and long-range objectives?
A)Long range planning
B)Strategic planning
C)Single-use planning
D)Operational planning
Q3) _______________ is the process in which managers and employees jointly set objectives for the employees,periodically evaluate performance,and rewards according to results.
A)Performance appraisal
B)Management by objectives
C)Benchmarking
D)Consensus mapping
Q4) You are starting your own business and must do a competitive analysis to determine where you stand with the competition.Describe the steps of the competitive analysis and explain the importance of this analysis.
Q5) Explain the reasons for conducting a company situation analysis.
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Chapter 6: Managing Change, innovation, and Entrepreneurship
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Amazon developed and released the Kindle TV Set-Top Box to compete with both the Apple TV and Microsoft's Xbox One.Which force for change is being demonstrated?
A)Technology cycles
B)The environment
C)Next generation
D)Strategy
Q2) How do the four management functions relate to change?
Q3) Lucy has asked her staff to think of an idea for the company to have the competitive advantage in social media.Despite staff complaints,Lucy feels the need to take action and has encouraged staff members to make social media a high priority in development before another company takes the advantage.How is Mary overcoming resistance with her staff?
A)by creating a win-win situation
B)by creating urgency
C)by clearly state why the change is needed and how it will affect employees
D)by developing a positive trust climate for change
Q4) Franchisees are not considered real entrepreneurs or intrapreneurs.
A)True
B)False
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Chapter 7: Organizing and Delegating Work
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) When Brittany delegated a task to an employee under her,she described the task with enthusiasm and told the employee that they were the best person for the job.Does this follow the recommendations of the chapter,and why?
A)Yes;if Brittany does not enjoy the idea of the task,then it is unethical for her to delegate the task to someone else.
B)Yes;the employee should feel motivated to complete the assignment.
C)No;Brittany is obviously delegating the task for a reason,and is likely pushing the task off on someone else.
D)No;the positivity could belittle the grave importance of certain tasks and create an undesired tone for the work.
Q2) Which of the following is NOT a priority-determination question?
A)Do I need to be personally involved because of my unique knowledge or skills?
B)Is the task my responsibility,or will it affect the performance or finances of my department?
C)When is the deadline-is quick action needed?
D)Can the task be done more effectively in a team setting?
Q3) List and describe the four major aspects of an organization chart?
Q4) What are the three Priority-Determination Questions?
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Page 9
Chapter 8: Managing Team Work
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) If they are to function as a team,the manager and members need training in _____ skills.
A)Human capital
B)Group process
C)Financial stability
D)HR management
Q2) Why is diversity important to group composition?
A)To increase functionality of the group
B)Diverse groups are generally more productive than homogeneous groups
C)Diversity ensures varied viewpoints
D)Diversity is not important to group composition
Q3) Grace has a high status within her group and supports the new change of policies within their work place.These new changes have made many other group members very unhappy.Because of Grace's stance on the new policy changes,the rest of her group members will most likely ________.
A)disagree and fight the new policies
B)agree and follow the new policies
C)not follow the new policies
D)go on strike
Q4) What does a task group consist of?
10
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Chapter 9: Human Resources Management
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100 Flashcards
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Sample Questions
Q1) __________ makes a binding decision to which all parties must adhere.
A)An arbitrator
B)A mediator
C)A labor union
D)A collective bargainer
Q2) Harvey is applying to work at a local non-profit which helps gay men who are recovering from drug and alcohol abuse.Which of the following questions would be acceptable to ask in his interview?
A)what is your ethnic background?
B)are you a Christian?
C)are you a homosexual?
D)have you ever had a drug or alcohol problem?
Q3) In which job instructional training step does the trainee receive help on any problems?
A)Step 1
B)Step 2
C)Step 3
D)Step 4
Q4) List and discuss the steps of instructional job training.
Q5) Describe the difference between training and development.
11
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Chapter 10: Organizational Behavior: Power, politics, conflict, and Stress
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Increasing expert power involves a willingness to take on the more complex,hard-to-evaluate tasks.
A)True
B)False
Q2) Define power and explain the difference between position and personal power.
Q3) Amy has always been successful as a project manager.Every project she is given,she takes on,believing in her capability to perform.Which factor in Amy's internal environment is this referring to?
A)self-efficacy
B)self-esteem
C)self-conscious
D)self-reliant
Q4) Which of the following is not a step in The Negotiation Process?
A)Develop rapport and focus on obstacles
B)Let the other party make the first offer
C)Listen and ask questions to focus on meeting on other party's needs
D)Repeat the other party's offer back to them
Q5) What do networking,reciprocity,and coalitions all have in common?
Q6) What is the stress tug-of-war?
Q7) List and define the five conflict management styles. Page 12
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Chapter 11: Motivating for High Performance
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Jamal wants to hire employees who have a strong desire to achieve high levels of performance.Which of the following theories does Jamal agree mostly with?
A)Hierarchy of needs theory
B)ERG theory
C)Two-factor theory
D)Acquired needs theory
Q2) Avoidance reinforcement can also be called?
A)Non repetitive reinforcement
B)Consequential reinforcement
C)Negative reinforcement
D)Positive reinforcement
Q3) Ratio schedule is when _______________.
A)Reinforcement is based on performance
B)Reinforcement is based on how many people need reinforcement
C)Reinforcement is based on time
D)Reinforcement is based on output
Q4) How is the performance formula used by managers?
Q5) According to Maslow,needs must be met in a hierarchical order.
A)True
B)False
14
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Chapter 12: Leading With Influence
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100 Flashcards
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Sample Questions
Q1) The employee-centered style is analogous to ____.
A)Structuring style
B)Consideration style
C)Leadership style
D)Management style
Q2) The success of teams often depends on ____________.
A)available resources
B)quality of raw materials
C)helping behaviors
D)citizenship behaviors
Q3) Charismatic leaders inspire continuous learning,innovation,and change.
A)True
B)False
Q4) According to Robert Blake,the _____ is the most appropriate style to use in all situations.
A)Team leadership style
B)Individual leadership style
C)Team management style
D)Individual management style
Q5) Explain the difference between transformational and transactional leadership.
Page 15
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Chapter 13: Communication and Information Technology
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100 Flashcards
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Sample Questions
Q1) "Don't worry,everything will be OK" is an example of a _____________.
A)reassuring response
B)reflective response
C)patronizing response
D)advising response
Q2) The manager of marketing informed an operations supervisor about the layoffs other departments were experiencing.What form of communication is taking place?
A)downward vertical
B)upward vertical
C)horizontal
D)grapevine
Q3) List and define the four steps in the interpersonal communication process.
Q4) What is the final step of the message-sending process?
A)develop rapport
B)state your communication objective
C)transmit your message
D)get a commitment and follow up
Q5) Vocal quality is considered part of one's body language.
A)True
B)False
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Chapter 14: Managing Control Systems, finances, and People
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100 Flashcards
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Sample Questions
Q1) Why should companies focus more on preliminary and concurrent controls?
Q2) ___________ is the rate of repetition of measures taken to control performance.
A)Operations performance rate
B)Incentive inquiry
C)Manager objective analysis
D)Control frequency
Q3) __________ is/are designed to anticipate and prevent possible problems.
A)Continuous Improvement
B)Preliminary control
C)Transformation process
D)Outputs
Q4) The __________ is commonly referred to as one of the three primary financial statements.
A)statement of comprehensive income
B)statement of owners' equity
C)income statement
D)balance sheet
Q5) Identify the attributes which cause problem employees and discuss how an employee assistance program (EAP)can be helpful to problem employees.
Q6) What are the three categories of control frequencies how often are they used? Page 17
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Page 18
Chapter 15: Operations, Quality, and Productivity
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Speed,efficiency,and cost control are the least common goals of a successful company.
A)True
B)False
Q2) Quality control and inventory control overlap.
A)True
B)False
Q3) Customers can be served by people,machines,or both.
A)True
B)False
Q4) What is Supply Chain Management?
Q5) The levels of customer involvement does not include:
A)Make-to-Stock Operations
B)Assemble-to-Stock Operations
C)Make-to-Order Operations
D)Assemble-to-Order Operations
Q6) The four throughput stages are Design,Operations,Management,and Service. A)True
B)False
Q7) How are facility locations determined?
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