Management Theory and Practice
Exam Bank
Course Introduction
Management Theory and Practice provides a comprehensive exploration of the foundational concepts, theories, and functions of management within contemporary organizations. This course examines the evolution of management thought, including classical, behavioral, and modern approaches, and emphasizes how these theories inform practical decision-making, leadership, planning, organizing, and controlling business operations. Through case studies and real-world examples, students will develop analytical and problem-solving skills essential for effective management, while also considering ethical, social, and global factors influencing managerial practices in today's dynamic business environment.
Recommended Textbook Management 8th Edition by Angelo Kinicki
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16 Chapters
1513 Verified Questions
1513 Flashcards
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Chapter 1: The Exceptional Manager: What You Do How You
Do It
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106 Flashcards
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Sample Questions
Q1) Which of the following jobs in a high-tech company would be considered a "high-touch job"?
A)traveling sales reps who meet with the owners or managers of electronics stores
B)the bookkeepers who work in the company's accounts payable department
C)the building's maintenance managers,who make sure the physical plant remains in good working order
D)the warehouse staff who fulfill customers' orders
E)the Web designer who designs and continuously updates the company's website
Answer: A
Q2) Martina recently met with her manager,Omari,who spent time motivating her by showing Martina how important she is to the company's success.Martina is now excited to do her part to help the company achieve its goals.Omari was performing the management function known as leading.
A)True
B)False
Answer: True
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Chapter 2: Management Theory: Essential Background for the Successful
Manager
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Sample Questions
Q1) The classical viewpoint of management emphasized ways to A)manage work more efficiently.
B)build more synergy.
C)vary according to the environment.
D)include MBO.
E)increase diversity.
Answer: A
Q2) Joe,a plant manager,wants to institute a compensation system in which more efficient workers earn higher wages.Joe is proposing to institute a differential rate system.
A)True
B)False
Answer: False
Q3) When the Americans entered World War II in 1941,they used the British model to form operations research teams to determine how to deploy troops,submarines,and equipment most effectively.These techniques have evolved into quantitative management.
A)True
B)False
Answer: True
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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Sample Questions
Q1) Business scholar Archie Carroll suggested that ________ is the first and primary responsibility of an organization in the global economy.
A)to be a good global corporate citizen,as defined by the host country's expectations,
B)to make a profit consistent with expectations for international business
C)to be ethical in its practices
D)to obey the law of host countries as well as international law
E)to have a written code of ethics
Answer: B
Q2) Ethics are
A)influences arising from changes in the characteristics of a population.
B)an organization's written code of social responsibility.
C)standards of right and wrong that influence behavior.
D)a set of behaviors accepted as "right" or "good."
E)rules to be enforced in an organization.
Answer: C
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Chapter 4: Global Management: Managing Across Borders
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Q1) Maria,the vice president of sales for an international organization,believes that employees in her foreign offices understand best how to handle the personnel and practices in their offices.So when the corporate HR manager approached Maria about reprimanding Robert,a native Parisian who is the Paris office manager,for not doing things according to corporate policy,Maria backed Robert and said,"I believe that the home office should leave Robert alone because he best understands the local culture." Maria is a(n)___ manager.
A)ethnocentric
B)global
C)native
D)polycentric
E)parochial
Q2) Greg,a geologist from Kansas who works for ExxonMobil,has decided to transfer to one of ExxonMobil's offices in Saudi Arabia.Greg is a(n)____ while living in Saudi Arabia, A)globalist
B)internationalist
C)traitor
D)expatriate
E)migrator
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Chapter 5: Planning: the Foundation of Successful Management
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Sample Questions
Q1) ______ is planning done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks.
A)Writing a belief statement
B)Developing a goals pact
C)Producing a code of ethics
D)Management pledging
E)Operational planning
Q2) Tasty Sandwiches trains its employees to always put the sandwich condiments on the sandwich in the same order.Also,Tasty Sandwiches is known for treating its employees well and enjoys some of the lowest employee turnover in the industry.As a result,it is one of three companies being featured in a 20-minute piece on a national newscast to discuss this honor.Identify the types of standing plans and single-use plans.Discuss how Tasty Sandwiches might apply a standing plan and a single-use plan.Include examples in your response.(That is,make all your examples relevant to a sandwich shop. )
Q3) Imagine that you are a manager of a local shoe store with the responsibility for four employees.Outline a detailed plan for how you would implement MBO to increase overall store revenue by 10% by the end of the year.
Q4) This question contains two parts;be sure to answer both.
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Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
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Q1) This question contains two parts;be sure to answer each.First,summarize Porter's four competitive strategies,giving examples of companies that use each of the strategies.Next,suppose you are CEO of PaperWhite,a company that produces reams of copy paper.Which strategy would you use,and why?
Q2) The basic assumption that the picture of the present can be projected into the future is the basis of a
A)strategic goal.
B)business plan.
C)vision statement.
D)SWOT analysis.
E)trend analysis.
Q3) Strategy involves creating a "fit" among activities." "Fit" has to do with the ways a company's activities interact and reinforce one another.The most effective companies have good or excellent fit among their activities.
Q4) Explain how a company would utilize a single-product strategy and a diversification strategy (including a vertical integration strategy).Provide an example of a company that uses each type of strategy.
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Chapter 7: Individual and Group Decision Making: How
Managers Make Things Happen
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Sample Questions
Q1) Despite your best intentions,it's hard to bring the best evidence to bear on your decisions.Why?
A)It is too expensive;and it's not ethical and there's not enough good evidence.
B)It will hurt diversity and synergy within your organization.
C)There's no competition,or there's too much competition.
D)There's too much evidence;and there's not enough good evidence and the side effects outweigh the cure.
E)People are trying to mislead you;and the evidence will not allow MBO.
Q2) Managers have implemented a new marketing plan to increase sales at Direc TV,but it does not seem to be working.Explain what the marketing manager and his employees can do to respond effectively,providing specific suggestions.
Q3) _____ are difficulties that inhibit the achievement of goals.For example,the lack of parking may be the main reason why a new restaurant is failing.
A)Objectives
B)Synergies
C)Values
D)Problems
E)Alternatives
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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Sample Questions
Q1) ________ in an organization is the division of labor.For example,in a publishing company,there are people who acquire manuscripts (sponsoring editors),people who edit manuscripts (developmental editors),and people who turn manuscripts into printed books (production editors).
A)The coordination of individual efforts into a group or organization-wide effort
B)The common purpose that unifies employees
C)An organizational structure with few or no levels of middle management
D)A structure where employees report to no more than one manager
E)The arrangement of having discrete parts of a task done by different people
Q2) Tech Geeks,a sole proprietorship that uses contract labor,has all of its authority centralized in a single person (the owner),a flat hierarchy,few rules,and low work specialization.Tech Geeks is an organization with a A)team-based design.
B)simple structure.
C)hollow structure.
D)functional structure.
E)horizontal design.
Q3) Define organizational structure.
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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Q1) The point of the performance appraisal is to
A)provide a paper trail of manager-employee interactions.
B)avoid legal problems,especially discrimination complaints.
C)demonstrate correct methods for work procedures.
D)make sure that the subordinate's behavior is tightly controlled.
E)stimulate better job performance.
Q2) ____________ includes the activities managers perform to plan for,attract,develop,and retain an effective workforce.
A)Personnel development
B)Contingency planning
C)Job analysis
D)Human resource management
E)Performance appraisal
Q3) Open shop: Workers may choose to join or not join an union (applies in 22 states,called right-to-work states).
Q4) The question has two parts;be sure to answer each.Define the two types of sexual harassment and provide an example of each.As a manager,what are some of the policies you can implement to minimize or prevent sexual harassment in the workplace?
Q5) Explain the three types of dismissals.
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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Q1) Which of the following is not a leading reason that employees resist change?
A)individual predisposition toward change
B)lack of personal ethics
C)fear of failure
D)climate of mistrust
E)nonreinforcing reward systems
Q2) The marketplace is becoming less homogeneous and moving toward more niche products.
A)True
B)False
Q3) Which of the following is an effective way to deal with change and innovation?
A)Insist on success and punish failure.
B)Offer different explanations for the change to different work groups.
C)Hold closely to established methods of getting the job done.
D)Innovate by varying existing products that are already on the market.
E)Have the courage to follow your ideas.
Q4) Define and describe the three types of change and provide an example of each.
Q5) What are two myths about innovation?
Page 12
Q6) Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries.Provide an example of each.
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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Q1) ______ is the belief that one's native country,culture,language,abilities,or behavior is superior to those of another culture.
A)Reverse discrimination
B)Stereotyping
C)An ethical dilemma
D)Ethnocentrism
E)Diversity
Q2) ______ consists of stable psychological traits and behavioral attributes that give a person his or her identity.
A)Character
B)Personality
C)Attitudes
D)Attributions
E)Values
Q3) Describe the three types of symptoms of negative stress and provide examples of each.
Q4) Define the two attributional tendencies that can distort one's interpretation of observed behavior-fundamental attribution bias and self-serving bias-and provide an example of each.
Page 14
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Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace
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Q1) To achieve psychological growth,according to the self-determination theory,people need to satisfy the three innate needs: _______,autonomy,and competence.
A)affiliation
B)power
C)relatedness
D)pay
E)safety
Q2) According to the acquired needs theory,the desire to influence others is part of the need for A)power.
B)affiliation.
C)self-actualization.
D)relatedness.
E)achievement.
Q3) Do employees believe you will deliver the right rewards for the right performance?
Q4) McClelland's acquired needs theory: achievement,power,and affiliation needs
Q5) Define the self-determination theory and explain the three innate needs that influence behavior and well-being.
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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Sample Questions
Q1) Administrative oversight given to self-managed teams does not typically include A)work scheduling.
B)customer interaction.
C)shop-floor procedures.
D)customer service.
E)hiring and firing.
Q2) Because hard feelings about group leadership and assignments have passed,the members of Robin's group now seem to be relating much better.At the meeting tomorrow,she should take advantage of this moment by
A)encouraging members to voice disagreements.
B)helping the team identify group goals and values.
C)helping people get to know one another.
D)empowering the members.
E)throwing a thank-you party.
Q3) A self-managed team is designed to include members from different areas within an organization,such as finance,operations,and sales.
A)True
B)False
Q4) What are the differences between groups and teams?
Page 16
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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Q1) ______ leadership approaches attempt to determine the unique behaviors used by effective leaders.
A)Trait
B)Servant
C)Shared
D)Behavioral
E)Contingency
Q2) Lamar brought his proposal to Lindsay before the meeting saying,"I'm sure you have some ideas on this,and we could try to get them incorporated upfront." Which influence tactic is Lamar using?
A)consultation
B)inspirational appeals
C)ingratiating tactics
D)personal appeals
E)legitimating tactics
Q3) Leaders benefit most from followers who are helpers (most compliant)rather than rebels (least compliant).
A)True
B)False
Q4) Describe what leaders do and do not want from their followers.
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Chapter 15: Interpersonal Organizational Communication:
Mastering the Exchange of Information
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Q1) The danger of using a lean medium for nonroutine matters is that it results in information oversimplification;it doesn't provide enough of the information the receiver needs and wants.
A)True
B)False
Q2) When the band came out on stage and the lead singer shouted,"Hello,Dallas!" the crowd roared with applause.The crowd's response is an example of
A)decoding.
B)medium selection.
C)noise.
D)feedback.
E)encoding.
Q3) Jyl,a supervisor,told her employees,"The store will close Monday for inventory.All employees are expected to participate." Jyl's communication to her employees is an example of upward communication.
A)True
B)False
Q4) Discuss four general strategies that managers can use to streamline meetings.
Q5) Provide at least three suggestions to help a person become a good listener.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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Q1) Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.
A)strategic
B)functional
C)operational
D)tactical
E)managerial
Q2) _____ is the amount of acceptable deviation from a standard,determined when the standard was established.
A)Span of exception
B)Breadth control
C)Range of variation
D)Benchmark
E)Zero-based control
Q3) Incremental budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point;only incremental changes in the budget request are reviewed.
A)True
B)False
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