Management Studies
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Course Introduction
Management Studies explores the principles and practices essential to effectively leading organizations in a dynamic global environment. This course examines key topics such as organizational behavior, strategic planning, human resource management, leadership, decision-making, and operations management. Students will analyze real-world case studies to develop critical thinking, problem-solving, and communication skills, equipping them to address the challenges faced by modern managers across various industries and sectors.
Recommended Textbook
Human Resources Management in Canada 14th Canadian Edition by Gary Dessler
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2
Chapter 1: The Strategic Role of Human Resources Management
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Sample Questions
Q1) Baby boomers
A) grew up in an era of hardship.
B) were born between 1946 and 1964.
C) were born between 1922 and 1945.
D) grew up as divorce rates skyrocketed.
E) expect to change jobs frequently.
Answer: B
Q2) HR professionals play a key role in helping managers throughout the firm establish and maintain a positive organizational climate.
A)True
B)False
Answer: True
Q3) The characteristics of the workforce,such as race,gender,and age are known as A) values.
B) population trends.
C) beliefs.
D) customs and norms.
E) demographic factors.
Answer: E
Page 3
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Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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Sample Questions
Q1) Employment equity legislation aims to
A) bring the six traditionally disadvantaged groups into the mainstream of Canada's labour force.
B) remove employment barriers and promote equality for women, visible minorities, aboriginal people, and persons with disabilities.
C) promote unqualified people on the basis of gender, race, and disability.
D) remove employment barriers and promote equality for people who have been discriminated against based on association and political belief.
E) remove employment barriers and promote equality for people who have been discriminated against based on sexual orientation, marital status, and age.
Answer: B
Q2) According to the textbook,a "poisoned" work environment is associated with A) an occupational health and safety violation.
B) sexual annoyance.
C) a direct link to tangible job benefits.
D) a direct link to intangible job benefits.
E) toxic substances.
Answer: B
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Chapter 3: Human Resources Management and Technology
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Sample Questions
Q1) Employee self-service (ESS)systems have fundamentally changed the way employees relate to their HR department because
A) they are able to access and manage their personal information directly.
B) ESS systems have made HR redundant in the organization.
C) they need to visit HR more often for personnel-related information.
D) line managers and employees now have the primary responsibility for HR.
E) HR no longer provides personnel-related services.
Answer: A
Q2) According to Canada's Department of Finance,which of the following has been the main source of job creation post 2008?
A) High skilled, manufacturing, and private sector employment
B) Distribution, technical, and human relations employment
C) Healthcare, age-related services, and distribution employment
D) High skilled, high wage, and private sector employment
E) Human relations, public sector, and age-related services employment
Answer: D
Q3) It is uncommon for managers to request reports from the HRIS.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Designing and Analyzing Jobs
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Sample Questions
Q1) Monique,an HR Consultant,is drafting a job description.She begins by writing "In order to perform this job competently,the employee should be able to . . ." Her approach is indicative of
A) a competency-based job analysis.
B) an ergonomic assessment.
C) a list of job-specific duties.
D) a group interview.
E) a questionnaire.
Q2) Which of the following is true of industrial engineering?
A) It is about flexibility and autonomy.
B) It is a field of study concerned with human considerations, such as repetitive strain.
C) It is a field of study that is concerned with making work methods more efficient.
D) It is a field of study focused on satisfying psychological needs.
E) It is a field of study focused on worker autonomy.
Q3) Team-based job design focuses on giving a team,rather than an individual,a whole and meaningful piece of work to do.
A)True
B)False
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6
Chapter 5: Human Resources Planning
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Sample Questions
Q1) You are the HR professional in charge of human resources planning at Blue Fruit Inc.,a company that designs and makes cell phones and tablets.Recently,demand for its products has been falling,resulting in a surplus of employees.Identify and describe five possible solutions you would consider implementing in order to reduce the oversupply of employees at Blue Fruit.
Q2) In contrast to quantitative approaches,qualitative techniques rely solely on
A) scatter plots.
B) regression analyses.
C) trend analyses.
D) multiple regression analyses.
E) expert judgments.
Q3) You are the HR Manager of a company experiencing the loss of market share and declining profits.The CEO would like you to recommend a strategy for gradually reducing staff while avoiding involuntary turnover.Which of the following would be the best recommendation?
A) Introducing a reduced workweek
B) Laying off employees
C) Offering attractive buyout packages
D) Downsizing through attrition
E) Offering attractive early retirement packages
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Chapter 6: Recruitment
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Sample Questions
Q1) Which of the following specifically addresses goals for increasing recruitment from the designated groups?
A) Business plans
B) Promote-from-within policies
C) Strategic plans
D) Compensation plans
E) Employment equity plans
Q2) What is one of the potential drawbacks of accepting online job applications?
A) It reduces the risk of lost applications.
B) It minimizes the likelihood of bias associated with other forms of face-to-face recruitment.
C) It can result in a large number of applicants putting pressure on staff to manage the high volume.
D) It allows for better tracking of applicants.
E) It allows for better data mining.
Q3) Proactive employers are trying to obtain a competitive advantage in recruitment by establishing themselves as employers of choice through employer branding.
A)True
B)False
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Page 8
Chapter 7: Selection
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Sample Questions
Q1) What is the interview technique that involves questions being asked as they come to the mind of the interviewer?
A) The situational interview
B) The behavioural interview
C) The unstructured interview
D) The arbitrary interview
E) The random interview
Q2) What of the following is known as a comprehensive and systematic procedure used to evaluate a candidate's management potential?
A) A management group discussion
B) A managerial aptitude test
C) A management assessment centre
D) A management interest inventory
E) A management cognitive test
Q3) Describe three common interview mistakes which compromise the quality of the selection process.
Q4) Interviews are subject to many common errors,which may limit the reliability or validity of the interview.Identify and describe five (5)common interviewing mistakes.
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Chapter 8: Onboarding and Training
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Sample Questions
Q1) When an employee learns a job by actually performing that job,this training method is called
A) interactive training.
B) job instruction training.
C) vestibule training.
D) on-the-job training.
E) one-on-one training.
Q2) Which type of training uses a combination of instructor-led training and online e-learning?
A) Vestibule training
B) Job instruction training
C) On-the-job training
D) Computerized training
E) Blended learning
Q3) Which of the following is typically included in a task analysis record form?
A) The immediate supervisor of the task
B) The number of colleagues also working on the same task
C) The conditions under which the task is performed
D) The compensation range for the task
E) Safety issues associated with the job in general
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Chapter 9: Career and Management Development
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Sample Questions
Q1) Ruchika and Ryan both work in sales at a car dealership.Ruchika is promoted to lead the team because she has historically been the top seller.This is an example of promotion based on:
A) ability.
B) expertise.
C) performance.
D) seniority.
E) productivity.
Q2) In the new economy,career patterns should be viewed as professional identities that are dynamic; which shift in thinking about career development is this related to?
A) From traits and states to context
B) From prescriptive to process
C) From linear to non-linear
D) From scientific facts to narrative evaluations
E) From describing to modelling
Q3) The hardest part of organizational change is managing employee resistance.
A)True
B)False
Q4) Identify and briefly describe five career anchors.
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Chapter 10: Performance Management
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Sample Questions
Q1) Which performance appraisal technique maintains a record of uncommonly good or undesirable examples of an employee's work-related behaviour,which are reviewed with the employee at predetermined times?
A) Paired comparison method
B) Behaviourally anchored rating scales
C) Alternation ranking method
D) Critical incident method
E) Forced distribution method
Q2) Which performance appraisal technique involves listing all employees to be rated followed by indicating the employee who is the highest on the characteristic being measured and also the one who is the lowest?
A) Behaviourally anchored rating scale
B) Paired comparison method
C) Forced distribution method
D) Alternation ranking method
E) Graphic rating scale
Q3) Performance appraisal is often an easy interpersonal task for managers.
A)True
B)False
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Page 12
Chapter 11: Strategic Pay Plans
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Sample Questions
Q1) Dominique has just been hired as the HR manager for a small but growing manufacturing company.Up until now,pay rates have been determined at the time of hire and are loosely based on "market" pay rates.Dominique has already noticed that some employees don't think the rates of pay are fair.How should Dominique go about establishing pay rates that are both externally and internally equitable? In your answer,indicate the issues that may arise if this is not done.
Q2) Which of the following is mentioned in the textbook as a disadvantage associated with using the job classification/grading method in job evaluation?
A) Not all jobs will be grouped into classes.
B) This method creates an unmanageable amount of jobs.
C) Most companies do not have readily available job descriptions.
D) Considerable judgment is required in applying the class or grade descriptions.
E) Most employers do not end up classifying jobs anyway.
Q3) Describe two advantages of broadbanding?
Q4) Pay-for-knowledge systems meet pay equity requirements in Canada.
A)True
B)False
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Chapter 12: Pay-For-Performance and Financial Incentives
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Q1) An important prerequisite for effective variable pay plans is referred to as "line of sight." What does this refer to with respect to the employee?
A) Relating daily work to the achievement of social needs
B) Relating daily work to the achievement of personal needs
C) Relating daily work to the achievement of overall corporate goals
D) Relating daily work to how society is impacted
E) Relating daily work to other employee efforts to ensure equity is achieved
Q2) Describe five important points to consider when implementing an incentive plan.
Q3) A group incentive plan's chief advantage is that each worker's rewards are no longer based solely on his or her own effort.
A)True
B)False
Q4) Victor Vroom says an employee must value the reward from higher performance in order to be motivated.If valence is zero,then there will be no motivation.
A)True
B)False
Q5) Describe how Frederick Herzberg defined motivation.
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Page 14
Chapter 13: Employee Benefits and Services
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Q1) What is known as the percentage of expenses (in excess of the deductible that are paid for by the insurance plan?
A) Insured amount
B) Uninsured amount
C) Coinsurance level
D) Premium
E) Assessment
Q2) According to the textbook,what is the agreed upon best way to manage workers' compensation claims over the long term?
A) Accident prevention
B) Privatization of workers' compensation
C) Instituting employee premiums
D) Better supervising employees
E) Better claims monitoring
Q3) If all employees living with depression or anxiety had access to better treatments and supports,workplace functioning would improve significantly.
A)True
B)False
Q4) Identify three advantages of offering flexible work arrangements?
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Chapter 14: Occupational Health and Safety
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Q1) According to the textbook,what can too little stress create in workers?
A) Burnout
B) Optimal performance
C) Anxiety
D) Boredom and apathy
E) Passion
Q2) The appropriate time to begin "controlling" workers' compensation claims is before the accident happens,not after.
A)True
B)False
Q3) In what case is discharge used to deal with alcoholism and drug problems?
A) Only after repeated attempts at rehabilitation have failed
B) Immediately upon recognizing an alcohol or drug issue
C) Only when the issue is alcohol-related
D) Only when the issue is related to legal drugs
E) Only when the issue is related to illegal drugs
Q4) Investment in disability management and proactive wellness programs create measurable bottom-line returns.
A)True
B)False
Page 16
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Chapter 15: Managing Employee Separations: Turnover, Communication, and
Employee
Engagement
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Sample Questions
Q1) What is the average age of retirement for private sector employees in Canada?
A) 60.5
B) 72
C) 63.8
D) 82
E) 55
Q2) Which of the following costs of turnover directly includes the cost of exit interviews and separation or severance pay?
A) Separation
B) Vacancy
C) Replacement
D) Training
E) Overhead
Q3) Having employees gradually reduce the number of hours that they work is known as which of the following?
A) Retirees on call
B) Phased retirement
C) Pre-retirement schedule
D) Post-retirement schedule
E) Planned employment discontinuation
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Chapter 16: Labour Relations
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Q1) Janine is being encouraged to sign a card that will indicate her willingness to be represented by the union in collective bargaining with the employer; what is this card called?
A) An authorization card
B) A union card
C) A collective bargaining card
D) An approval card
E) A representation card
Q2) Shivangi was unable to negotiate the desired increase in wages for the bargaining unit members of the union but she was able to negotiate improved working conditions and benefits as well as flexible working hours.Shivangi feels that the bargaining unit members will be satisfied with the agreement and the union calls for a secret-ballot vote to formally approve the negotiated agreement; what is this formal approval called?
A) Approval
B) Consent
C) Authorization
D) Ratification
E) Endorsement
Q3) Identify and briefly describe the five steps of the labour relations process.
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Page 18
Chapter 17: Managing Human Resources in a Global Business
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Q1) What is the cultural dimension used to describe countries where people tend to look out for themselves?
A) Collectivism
B) Egoism
C) Individualism
D) Socialism
E) Communalism
Q2) Discuss steps that can be taken to assist in the repatriation process.
Q3) According to the textbook,a payment made to compensate managers for the cultural and physical adjustments that they will have to make is known as which of the following?
A) Relocation allowance
B) Overseas bonus
C) Out-of-country incentive
D) Displacement allowance
E) Mobility premium
Q4) According to the textbook,in China,unions seldom play an effective role in labour disputes.
A)True
B)False
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