Management Studies
Practice Exam
Course Introduction
Management Studies explores the fundamental principles and practices of organizing, leading, and overseeing operations within various types of organizations. This course examines core concepts such as planning, decision-making, organizational structure, leadership, motivation, communication, and control. Students gain insight into contemporary management challenges and strategies for effective team development, resource allocation, and problem-solving in dynamic business environments. Emphasis is placed on ethical decision-making, globalization, and innovation, equipping learners with practical skills and theoretical knowledge necessary for leadership roles in a diverse range of industries.
Recommended Textbook
Essentials of Managing Human Resources 5th Canadian Edition by Eileen Stewart
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12 Chapters
1857 Verified Questions
1857 Flashcards
Source URL: https://quizplus.com/study-set/1670
Page 2
Chapter 1: The Challenges of Hrm
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173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/33112
Sample Questions
Q1) What is the term for hiring someone outside the company to perform tasks that could be done internally?
A)contracting
B)outplacement
C)employee leasing
D)outsourcing
Answer: D
Q2) ISO 14000 certification focuses on standards for environmental standards.
A)True
B)False
Answer: True
Q3) According to Statistics Canada,what percentage of the labour force do first nations represent?
A)15.2 %
B)10.1 %
C)5.7 %
D)3.8 %
Answer: D
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3
Chapter 2: The Legal Framework of Hrm
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203 Verified Questions
203 Flashcards
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Sample Questions
Q1) A manager or supervisor would be expected to act accordingly if a certain behaviour at work is considered unacceptable by a "reasonable person."
A)True
B)False
Answer: True
Q2) Employment laws have been written to protect both the employer and the employees.
A)True
B)False
Answer: True
Q3) Which statement best defines discrimination?
A)behaviours the demean,humiliate or embarrass someone
B)employment rules that have a negative effect on employees
C)the denial of opportunity to someone based on group membership such as gender or religion
D)any unwelcome conduct that may detrimentally affects the work environment
Answer: C
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Chapter 3: Defining and Designing the Work
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) What factors should be considered in designing a job?
Answer: Job design is concerned with structuring jobs to improve organizational efficiency and employee job satisfaction.Considerations should include: (1)the organizational objectives the job was created to fulfill; (2)industrial engineering considerations,including efficient work processes and the elimination of duplicate processes; (3)ergonomics concerns,including workers' physical and mental capabilities; (4)employee contributions reflected in the participation of employees in making job improvements or enhanced operational decisions;and (5)legal requirements such as human rights and employment standards.
Q2) Which of the following is NOT a consideration in job design?
A)process engineering considerations
B)HR metrics
C)organizational objectives
D)ergonomic considerations
Answer: B
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Chapter 4: Human Resource Planning, recruitment, and Selection
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159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/33115
Sample Questions
Q1) What is a primary method used to locate qualified applicants internally?
A)job evaluation records
B)employee referrals
C)internal job posting
D)employment testing
Q2) Which of the following is a notable issue with the employee referral method of recruiting?
A)the quality of employee referred applicants is usually quite low
B)the costs of the employee referral method are unnecessarily high
C)employees are hesitant to recommend individuals who they prefer to work with in their current roles
D)employee referrals raise the potential for systemic discrimination
Q3) What might be caused by recruiting from within?
A)increased recruiting costs
B)decreased morale and satisfaction
C)inbreeding of ideas and attitudes
D)reduced employee performance
Q4) What are the advantages of using private employment agencies for external recruitment?
Q5) Explain the importance of Human Resource Planning for staffing needs.
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Chapter 5: Orientation, training, and Development
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) Many organizations never make the connection between their strategic objectives and their training programs.
A)True
B)False
Q2) Vecima Networks,a small electronics manufacturer in Victoria,B.C. ,identified that the real issue for its training focus was on the employees who actually work the assembly lines.Since many of the people on the assembly lines had dropped out of school,more than technical training was required.Employees stated that they didn't understand the engineers' instructions even when written in very basic language.Many of the workers in the lower skilled jobs could not read the safety signs.To improve the situation,Vecima partnered with a not-for-profit community literacy organization to design and deliver literacy workshops for many of their employees at a cost of $50,000. What are some of the benefits for Vecima Networks to invest in basic literacy training?
Q3) Training programs do not have to take into account the overall organizational goals.
A)True
B)False
Q4) List the four questions that can be asked when conducting a needs assessment?
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Chapter 6: Managing Performance
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) What should the interviewer do to maximize performance improvement of the employee being assessed?
A)focus mainly on the positive behaviours
B)focus mainly on recent behaviours
C)focus mainly on past behaviours
D)focus mainly on the future behaviours
Q2) Which statement is an example of a well-written performance standard?
A)Customer service representatives should be energetic and pleasant to customers.
B)Resident dorm advisers should be easily accessible to students.
C)Desk clerks are expected to process fifteen customers every half hour.
D)Police should respond to a call within a short period of time.
Q3) A small company that has a strategic objective of introducing 20 new products in the next 2 years should develop innovation and creativity performance standards.
A)True
B)False
Q4) Self-review should be used primarily for administrative purposes.
A)True
B)False
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8
Chapter 7: Recognizing and Rewarding Employees
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Which plan helps employees provide support to parents and other aging relatives while remaining actively at work?
A)hospitalization residential care benefit
B)old-age security benefit
C)family allowance benefit
D)eldercare benefit
Q2) All provinces and territories use a combination of general tax revenue,federal cost sharing and payroll taxes to fund the provincial hospital and medical plans.
A)True
B)False
Q3) A plan that rewards team members with an incentive bonus when agreed upon performance standards are met or exceeded is known as team-based or group-based incentive.
A)True
B)False
Q4) There are four major job evaluation systems used by employers.Name these systems,and briefly explain the major attributes of each system.
Q5) Briefly discuss the motivating value of pay equity for employees.
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Chapter 8: A Part 1creating a Safe and Healthy Work Environment
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191 Verified Questions
191 Flashcards
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Sample Questions
Q1) Please refer to Scenario 8.3.What type of stress management intervention would be focused on dealing with workplace stressors?
A)primary intervention
B)ergonomic intervention
C)tertiary intervention
D)secondary intervention
Q2) Where do injuries and fatalities typically occur?
A)more frequently off the job than on the job
B)as frequently off the job as on the job
C)more frequently on the job than off the job
D)more frequently on the highway than anywhere else
Q3) Please refer to Scenario 8.4.What is the problem with the CEO of BC ferries recommending mandatory drug testing?
A)drug testing requires organizational leadership support and safety culture
B)drug testing is not legally permitted in Canada
C)drug testing is not required because BC Ferries has a zero tolerance drug policy
D)it is unclear which employees use medically prescribed drugs while on the job
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Page 10
Chapter 8: B Part 2creating a Safe and Healthy Work Environment
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/33120
Sample Questions
Q1) Alcoholism is a problem that primarily affects blue-collar workers.
A)True
B)False
Q2) Employers are required by law to keep certain records and to compile and post an annual summary of work-related injuries and illnesses.
A)True
B)False
Q3) Most organizations have safety awareness programs that entail the use of several different media.
A)True
B)False
Q4) It is the supervisor's duty to ensure that workers use or wear safety equipment,devices,or clothing.
A)True
B)False
Q5) Workers must be trained in Workplace Hazardous Materials Information System (WHMIS).
A)True B)False
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Chapter 9: Management Rights, employee Rights, and Discipline
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/33121
Sample Questions
Q1) How is a Hearing Officer expected to function within an organization?
A)they represent employers in discipline appeals
B)they represent employees in discipline appeals
C)they are expected to be neutral and unbiased in their decision making
D)they broker a compromise between supervisor and subordinate in a labour dispute
Q2) Sometimes organizations provide services to terminated employees that help them bridge the gap between their old position and a new job.What are these services known as?
A)outplacement assistance
B)employee assistance programs
C)downsizing programs
D)"headhunting" assistance programs
Q3) What program is designed to help an employee voluntarily correct his or her own misconduct?
A)progressive discipline program
B)hot-stove program
C)step-help program
D)respect-discipline program
Q4) What is progressive discipline? How does it differ from positive discipline?
Page 12
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Chapter 10: Labour Relations and Collective Bargaining
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157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/33122
Sample Questions
Q1) A union shop is a provision of the collective agreement that requires applicants to join the union before they are hired.
A)True
B)False
Q2) A dues checkoff provision means that the employer can keep the monies deducted as dues from the pay of employees who did not join the union.
A)True
B)False
Q3) What is the neutral third-party role that suggests compromises or concessions to the parties that have reached a bargaining deadlock?
A)negotiator
B)facilitator
C)arbitrator
D)mediator
Q4) Strikes account for a large portion of total workdays lost each year.
A)True
B)False
Q5) What are the primary reasons for employee unionization?
Q6) Explain two ways unions have an impact on managers.
Page 13
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Chapter 11: International Human Resources Management
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/33123
Sample Questions
Q1) Define each of the four types of international businesses.
Q2) Because expatriate assignments are so costly,organizations are increasingly under pressure to calculate a return on the investment of these assignments.
A)True
B)False
Q3) Which method of pay is quite common on a global scale?
A)piece-rate
B)merit pay
C)daily rate
D)bi-weekly salary
Q4) Not being able to adapt to a new social setting is the primary cause of failure of foreign assignments.
A)True
B)False
Q5) In some countries,gesturing with the hands is considered a communications pitfall. A)True
B)False
Q6) List and describe the four steps in the selection process for expatriates.
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