Management Studies
Exam Solutions
Course Introduction
Management Studies introduces students to the fundamental principles, theories, and practices essential for effective organizational leadership and administration. This course covers key topics such as planning, organizing, leading, and controlling within various organizational contexts. Students will explore strategic decision-making, human resource management, motivation, communication, and the dynamics of team and project management. Through case studies and real-world examples, learners will develop analytical and problem-solving skills necessary to address contemporary challenges in both public and private sector organizations. The course aims to equip students with a comprehensive understanding of how effective management impacts business success and organizational performance.
Recommended Textbook
Managing Human Resources 8th canadian edition by Monica Belcourt
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15 Chapters
1520 Verified Questions
1520 Flashcards
Source URL: https://quizplus.com/study-set/3743
Page 2
Chapter 1: The World of Human Resources Management
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/74615
Sample Questions
Q1) What implications do the anticipated changes in demographics have for the management of human resources?
Answer: Demographically,the labour force is expected to age (with the aging of the baby boomers),creating a larger number of older workers and a shrinking pool of young workers.HRM implications for aging workers include (1)increases in the competition for entry-level workers; (2)increased costs of compensation,health care,and retirement benefits; (3)career plateau and related motivational concerns; and (4)training techniques that help senior workers "unlearn" old behaviours while acquiring new ones. Diversity in the workplace will continue,with a higher proportion of women and minorities in the workforce.HRM efforts that will be required to accommodate the needs of these workers include (1)flexible schedules,parental leave,and daycare options for dual-career families; and (2)training for supervisors in the management of a diverse workforce. Educational levels are expected to rise,but functional and technological illiteracy will continue to be a problem for employers.HR managers will need to plan training programs to assist employees in attaining basic and developmental skills and overcoming these deficiencies. Managing diversity involves managing employees as individuals while maintaining awareness of characteristics common to all employees.
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Chapter 2: Strategy and Human Resources Planning
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/74608
Sample Questions
Q1) Trend analysis is a qualitative approach to labour demand forecasting.
A)True
B)False
Answer: False
Q2) HR planning requires HR managers to focus more on an alignment between HR plans and which of the following?
A)the organization's financial strategy
B)the organization's marketing position
C)the organization's strategic plan
D)the competitive environment
Answer: C
Q3) Nearly one-fifth of the workforce is made up of part-time,temporary,and self-employed workers.
A)True
B)False
Answer: True
Q4) Severance pay is a lump-sum payment given to terminated employees.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Equity and Diversity in Human Resources Management
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/74607
Sample Questions
Q1) The Employment Equity Act stipulates that employers and Crown corporations with 200 employees or more,who are regulated under the Canada Labour Code,must implement employment equity and report on results attained.
A)True
B)False
Answer: False
Q2) Federal law prohibits discrimination based on sexual orientation.
A)True
B)False
Answer: True
Q3) ABC Inc.is experiencing problems with recruiting and retaining Aboriginals.Based on the research on cultural values exemplified by Aboriginals,which of the following managerial practices may help with its problems?
A)increased executive pay
B)collective decision making
C)counselling
D)individual merit-based pay
Answer: B
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Chapter 4: Job Analysis and Work Design
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/74606
Sample Questions
Q1) Which of the following is an example of an employee involvement group?
A)a group of employees who come together once a year to brainstorm new workflow ideas
B)a group of employees who meet after work hours to discuss their interest in hiking and other outdoor activities
C)a group of employees who are allowed to take specialized training courses in statistical analysis
D)a group of employees who meet weekly to brainstorm a sequel to a popular product line
Q2) A problem with job descriptions is that they tend to broaden the scope of activities performed by a jobholder.
A)True
B)False
Q3) As part of its restructuring efforts,XYZ Company is redesigning its jobs.What should be a basic consideration in this process?
A)the impact on the environment
B)the costs to restructure
C)the costs to restructure and the benefits of redesigned jobs
D)the organizational objectives the job was created to fulfill
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Page 6
Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/74605
Sample Questions
Q1) Hamid is a professional engineer.He is not permanently in a management role,but is paid at management rate,and can choose to take up management roles without sacrificing his engineering role.How would you describe his career path?
A)complex career path
B)boundaryless career path
C)dual career path
D)divergent career path
Q2) Which of the following is a characteristic of a tight labour market?
A)high unemployment
B)low unemployment
C)declining compensation rates
D)low productivity
Q3) Human resources information systems can be used to predict the career paths of employees.
A)True
B)False
Q4) Transfers usually provide the same motivational value as promotions.
A)True
B)False
Q5) What are the advantages and disadvantages of internal recruitment?
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Chapter 6: Employee Selection
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/74604
Sample Questions
Q1) Criterion-related validity is the extent to which a selection tool predicts or correlates with important elements of work behaviour.
A)True
B)False
Q2) Concurrent validity involves testing applicants and obtaining criterion data after they have been on the job for some indefinite period.
A)True
B)False
Q3) It is much easier to measure what individuals can do than what they will do.
A)True
B)False
Q4) Which of the following types of interviews allows applicants the most freedom in discussing a response to an interview question?
A)a structured interview
B)a non-directive interview
C)an open interview
D)a situational interview
Q5) Define the concepts of reliability and validity.
Q6) Identify and explain the five primary types of employment tests.
Page 8
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Chapter 7: Training and Development
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74603
Sample Questions
Q1) The systems approach to training involves (1)needs assessment,(2)program design,(3)implementation,and (4)evaluation.
A)True
B)False
Q2) Explain the strategic approach to training.
Q3) Although on-the-job training (OJT)is generally regarded as the most effective means of facilitating learning at the workplace,it is often the most poorly implemented.
A)True
B)False
Q4) Managers should focus considerable efforts on the training topic,rather than the individual learning needs of the trainee,to create an optimal training environment that is conducive to learning.
A)True
B)False
Q5) Role-playing consists of assuming the attitudes and behaviour of others,often a supervisor and a subordinate.
A)True
B)False
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Chapter 8: Performance Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/74602
Sample Questions
Q1) Which of the following is a major issue surrounding "stretch goals"?
A)They demoralize the employee.
B)They increase voluntary turnover.
C)They could be considered unethical for several reasons.
D)They cause disruptive behaviours to the point that they are more costly to the organization than they are financially advantageous.
Q2) Every time Sandy makes a mistake at work,her manager writes it down in detail in her employee record.Sandy thinks this is a form of harassment.More likely,what is the manager trying to do?
A)collect information in order to build a BARS
B)substantiate her termination in case Sandy files a complaint
C)evaluate her performance
D)collect critical incidents
Q3) One of the disadvantages of the critical incident method is that it tends to lead to recency error.
A)True
B)False
Q4) Identify and discuss the two general purposes of performance evaluation.
Q5) What are the four basic considerations for establishing performance standards?
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Chapter 9: Managing Compensation
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/74601
Sample Questions
Q1) Real wages represent the difference between wage increases and cost-of-living increases.
A)True
B)False
Q2) Vidya works at Paymore Shoes and is paid for time she works in the store.How would you classify Vidya?
A)a salaried employee
B)an hourly employee
C)an exploited employee
D)a white-collar employee
Q3) Broadbands create more concern by employees with pay grades and steps.
A)True
B)False
Q4) In collective agreements,what are escalator clauses associated with?
A)predetermined fixed increases in pay year-over-year
B)a cost of living adjustment
C)job evaluations
D)succession planning
Q5) Briefly explain the different job evaluation systems.
Q6) How are the wages for jobs typically determined? Why is this process important?
Page 11
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Chapter 10: Pay for Performance: Incentive Rewards
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/74614
Sample Questions
Q1) Last year,many CEOs of Canada's largest companies earned less than $500,000 base pay,yet their overall compensation was on average more than $9 million.What was the major source for the large total pay?
A)stock options
B)executive perquisites
C)bonuses
D)benefits
Q2) Which of the following is a key factor that contributes to the success of incentive plans?
A)employee entitlements
B)management support
C)high employee expectations for pay gains
D)undefined performance measures
Q3) Stock options are rights attached to the achievement of specific organizational objectives.
A)True
B)False
Q4) Approximately 50 percent of Canadian companies offer some form of variable pay. A)True
B)False
Page 12
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Chapter 11: Employee Benefits
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74613
Sample Questions
Q1) Ideally,which of the following should apply to an organization's benefits system?
A)It should mirror that of the competition,so as to attract top applicants.
B)It should be restricted to mandatory benefits.
C)It should be aligned to the overall strategy of the organization.
D)It should be more than 50 percent of payroll costs,so as to be competitive.
Q2) What are two of the largest health care costs in Canada for employers?
A)administrative and infrastructure costs
B)drugs and administrative costs
C)drug and hospital costs
D)administrative and hospital costs
Q3) "Payment for time not worked" includes statutory holiday pay,time off for bereavement,military duty,vacation pay,jury duty,rest periods,coffee breaks,and maternity leave (which usually involves some form of salary continuance).
A)True
B)False
Q4) Childcare,eldercare and extended leave policies are all examples of employee services.
A)True
B)False
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Chapter 12: Promoting Safety and Health
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/74612
Sample Questions
Q1) Improved employee health is associated with lower levels of absenteeism and increased efficiency.
A)True
B)False
Q2) In addition to rewards for safe behaviour,it is equally important that organizations enforce safety rules through penalties such as discipline.
A)True
B)False
Q3) Nurses are victims of violence at a rate that is 16 times higher than other service workers.
A)True
B)False
Q4) If at all possible,one should avoid stress.
A)True
B)False
Q5) Stress is any demand on the individual that requires coping behaviour.
A)True
B)False
Q6) Compare and contrast the two general types of stress.Include an example of each.
Page 14
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Chapter 13: Employee Rights and Discipline
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/74611
Sample Questions
Q1) HR departments strive to ensure ethical treatment of employees by communicating the organization's values and communicating and enforcing standards throughout the organization.
A)True
B)False
Q2) Under the employment-at-will concept,who can terminate the employment relationship?
A)employees,unions,or employers
B)employers or the government
C)employees or employers
D)employees or the government
Q3) The correct sequence of progressive discipline is as follows: (1)written warning,(2)oral warning,(3)suspension,and (4)discharge.
A)True
B)False
Q4) Documentation of employee misconduct includes stating the improvement expected by the employer.
A)True
B)False
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Chapter 14: The Dynamics of Labour Relations
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/74610
Sample Questions
Q1) A grievance procedure is a formal process that is often considered the heart of a bargaining agreement.
A)True
B)False
Q2) A boycott is a refusal to cross a union picket line.
A)True
B)False
Q3) In the United States,the key central federation of unions is called the AFL-CIO.In Canada,what is the name of the organization that does similar work?
A)the Canadian Auto Workers Union
B)the Canadian Labour Congress
C)the Labour Organization
D)the Trades Union Congress
Q4) If an employee personally decides that the benefits will outweigh the costs of joining the union,then she or he is likely to join.
A)True
B)False
Q5) Explain the impact of unionization on managers.
Q6) Briefly describe the six steps in the organizing process.
Page 16
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Chapter 15: International Human Resources Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74609
Sample Questions
Q1) Many farm workers come to Canada to work during the summer period.What is the name of the document issued by the government granting authority to these farm workers to seek employment in Canada?
A)a short stay permit
B)an H2 visa
C)a work permit
D)a passport
Q2) A global corporation has fully autonomous units operating in multiple countries.
A)True
B)False
Q3) Compared to North American managers,what kind of decision-making style do South American managers tend to use in the workplace?
A)a more participatory style
B)a more democratic style
C)a more inclusionary style
D)a more autocratic style
Q4) Cultural differences have little impact on international compensation.
A)True
B)False
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