Management Studies
Exam Questions
Course Introduction
Management Studies is a comprehensive course that explores the fundamental principles, theories, and practices underlying the effective management of organizations. It covers a broad range of topics, including organizational behavior, leadership, strategic planning, human resource management, marketing, operations, and decision-making processes. Students will develop critical thinking and analytical skills through case studies, group projects, and real-world applications, preparing them to address complex business challenges and drive organizational success. The course also emphasizes the ethical and global considerations essential for effective leadership in today's dynamic and interconnected business environment.
Recommended Textbook
Human Resources Management 2nd Canadian Edition by Deborah Zinni
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15 Chapters
1873 Verified Questions
1873 Flashcards
Source URL: https://quizplus.com/study-set/2173
Page 2
Chapter 1: Changing Nature of Human Resources Management
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43331
Sample Questions
Q1) Which of these organizations administers the most well-known certification program for HR generalists?
A)Canadian Council of Human Resources Associations
B)Canadian Public Personnel Management Association
C)International Personnel Management Association
D)World at Work Association
Answer: A
Q2) Which type of HR is it when professionals from different organizations work together to solve business problems they have in common?
A)professional
B)collusive
C)operational
D)collaborative
Answer: D
Q3) According to Statistics Canada, 40 percent of Canada's labour force was born outside of the country.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Strategic HR Management and Planning
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Which of the following groups are NOT among the main customers for HR services?
A)managers
B)organizational clients
C)employees
D)other departments
Answer: B
Q2) One positive result of corporate downsizing has been the improved level of employee loyalty and retention of the remaining employees who survived the layoffs.
A)True
B)False Answer: False
Q3) Why do employers use attitude surveys?
A)to assess employees' feelings and beliefs about their jobs and the organization
B)to provide input to supervisor evaluations
C)to assure employees that management is genuinely interested in their needs
D)to identify jobs that can be eliminated or automated
Answer: A
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Chapter 3: Legal Environment of Equal Employment and Diversity
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/43333
Sample Questions
Q1) Which of the following statements best defines quid pro quo harassment?
A)Intimidating or offensive working conditions are created.
B)Employment outcomes are linked to the individual's granting of sexual favours.
C)An employee voluntarily offers a supervisor sexual favours for advancement, which the supervisor refuses.
D)The harassment has the effect of unreasonably interfering with work performance or psychological well-being.
Answer: B
Q2) An employer refuses to hire a person convicted of child molestation as a counsellor at a summer camp for youth. Which of the following is this circumstance an example of?
A)direct discrimination
B)a human rights violation
C)indirect discrimination
D)a bona fide occupational requirement
Answer: D
Q3) Federal employment laws prohibit discrimination based on sexual orientation.
A)True
B)False
Answer: True
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Chapter 4: Redefining Jobs and Job Analysis
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which of the following do HR managers view as the most basic building block of their work?
A)human capital of the firm
B)job design
C)job analysis
D)organizational culture
Q2) Jobs that are routine in nature have been affected the most by the international outsourcing of work.
A)True
B)False
Q3) Job analysis refers to organizing tasks, duties, and responsibilities into a productive unit of work.
A)True
B)False
Q4) Which of the following does job design NOT affect?
A)job satisfaction
B)job performance
C)organizational strategy
D)absenteeism
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Chapter 5: Recruiting in Labour Markets
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) Which of the following explains what figuring average time from contact to hire allows the firm to do?
A)identify which recruiting sources fill openings most quickly
B)calculate the "float time" in the recruiting process
C)estimate the efficiency of recruiters
D)calculate the quality of applicants
Q2) Which of the following is the least common method for Internet recruiting?
A)job boards
B)online newspaper classified ads
C)professional websites
D)employer websites
Q3) Executive search firms are ethically bound not to approach employees of client companies in their search efforts for another candidate.
A)True
B)False
Q4) Drawing upon current-employee referrals of family members and friends is not recommended because of problems with favouritism and nepotism.
A)True
B)False
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Chapter 6: Selection of Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Research has identified the biggest factor affecting interviewers' decisions about an applicant's overall suitability. Which of the following factors is it?
A)the background investigation report
B)job-related KSAs
C)the applicant's prior work experience
D)unfavourable information about the applicant
Q2) Which of the following is an example of a host-country national?
A)a Canadian citizen working in Canada and employed by an organization headquartered in France
B)a Canadian citizen working in China and employed by an organization headquartered in the United States
C)a Canadian citizen working in China and employed by a Canadian company
D)a Canadian citizen working in Canada and employed by a Canadian company
Q3) When operating managers are allowed to select their own staff, the effectiveness of the selection process is enhanced.
A)True
B)False
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Chapter 7: Training Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) When calculating the costs and benefits of a training program, which of the following is NOT a factor to be taken into account ?
A)trainer's salary if the trainer is an employee of the organization
B)opportunity cost of trainees being away from work
C)hotel and food expenses for trainees if training is off-site
D)reduction in morale of employees not selected for training
Q2) Human rights laws apply to training as well as to hiring, firing, and promotion.
A)True
B)False
Q3) Conrad, the director of training, must establish for top management the amount of financial benefit the company has realized for the amount of money that has been put into the mechanics' training program. Which of the following does Conrad need to prepare?
A)a return on investment analysis
B)an actual versus proposed budget comparison
C)a results evaluation
D)a net gain calculation
Q4) Self-efficacy refers to a person's desire to learn training content.
A)True
B)False
Page 9
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Chapter 8: Talent Management and Development
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) In closely held family firms (those that are not publicly traded on stock exchanges), most CEOs arrange for the business to be sold following their retirement or death.
A)True
B)False
Q2) What is the "new career" described in the textbook? Why have changes come about in how careers are viewed?
Q3) Some talented technical people prefer to remain in their field rather than move into management. Which of the following is a strategy used by many companies so that they can still reward these employees?
A)portable career paths
B)phased-in retirement plans
C)protean careers
D)dual-career ladders
Q4) A disadvantage of coaching as an employee development approach is its long start-up.
A)True
B)False
Q5) Discuss the concept of lifelong learning as it applies to HR development.
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Chapter 9: Performance Management and Appraisal
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Which of the following possible reactions do comparative methods of performance rating likely prompt?
A)healthy competition among co-workers
B)a spirit of cooperation among co-workers
C)high morale among employees
D)a win/lose perception among co-workers
Q2) Raters in a multisource appraisal situation know that their input will affect someone's career or pay. Which of the following do they commonly do in response?
A)avoid completion of the ratings
B)inflate ratings
C)provide highly accurate ratings
D)minimize ratings
Q3) Which of the following terms is most associated with defining a satisfactory level of carrying out work?
A)job criteria
B)essential elements
C)performance standards
D)job expectations
Q4) Discuss the characteristics of a legally defensible appraisal system.
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Chapter 10: Compensation Strategies and Practices
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) You are a young employee who consistently meets performance expectations. You also expect to stay with your company another 10 years. Which type of pay increase system would most likely be to your personal financial benefit?
A)broadbanding
B)lump-sum increases
C)second quartile approach
D)across-the-board raises
Q2) On which of the following factors are the compensation levels of third-country nationals often based?
A)global wages
B)home country of the individual
C)regional market conditions
D)local wages
Q3) A green-circled employee is an incumbent who is paid above the range set for the job.
A)True
B)False
Q4) What are the two major compensation philosophies, and how do they affect employee attitudes and behaviour?
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Chapter 11: Variable Pay and Executive Compensation
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In order to motivate top corporate executives to focus on long-term organizational performance, which kinds of financial targets should incentives be based on?
A)monthly
B)annual
C)multiple year
D)quarterly
Q2) In the United States, the Sarbanes-Oxley Act of 2002 was triggered, in part, by the corporate scandals at Enron, Tyco, and WorldCom among other firms. The act requires that compensation committees be composed entirely of outsiders to avoid the insider corruption seen in these scandals.
A)True
B)False
Q3) What must an organizational incentive program do in order to be effective?
A)include everyone from non-exempt employees to managers and executives
B)reward the shareholders for investing in the business
C)pay out every year regardless of whether the organization is profitable
D)give higher rewards to employees whose individual efforts are outstanding
Q4) What conditions are necessary for group or team incentives to be successful?
Q5) Describe the various methods of compensating sales employees.
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Chapter 12: Managing Employee Benefits
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) What of the following is the basis for determining the employer's cost of unemployment compensation?
A)the number of claims filed by workers who leave
B)the type of business and its known seasonal fluctuations
C)the number of covered employees
D)the value of employee insurable earnings
Q2) How is workers' compensation usually funded?
A)by employers who pay premiums to the WCB
B)through the Social Security Administration
C)by a tax levied on employers by provincial governments based on employer payroll size
D)by the federal government
Q3) Organizations are taking various initiatives to reduce retiree health-care benefits. Some are identified below; however, which possible action will organizations NOT be taking?
A)increasing the qualifying age for health benefits
B)capping health-care services
C)increasing deductibles and co-payments
D)reducing medical coverage
Q4) How can benefits be used as a competitive advantage by employers?
Page 14
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Chapter 13: Health, Safety, and Security and Risk Management
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) The employer may take a supportive approach to facilitating and encouraging healthy actions and lifestyles among employees. Which of the following best defines this approach?
A)self-directed wellness program
B)employee assistance program
C)health promotion plan
D)stress management plan
Q2) Which of the following problems can an occupational safety hazard cause?
A)strains
B)cuts
C)repetitive stress injuries.
D)broken bones
Q3) Which of the following duties is NOT associated with joint health and safety committees?
A)performing routine workplace inspections
B)paying for health and safety courses
C)resolving work refusals
D)identifying risks
Q4) Define the term "security" with respect to the workplace. What actions can an employer take to minimize security risks?
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Chapter 14: Employee Rights and Discipline
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) An employer may legally investigate an employee's behaviour at the workplace based on behaviour off the job.
A)True
B)False
Q2) Constructive dismissal can take place only if the employee leaves within a reasonable time.
A)True
B)False
Q3) An individual's employment may be terminated for reasons that are unfair, unreasonable, or without sufficient cause. Which of the following describes this sort of dismissal?
A)unjust
B)no-cause
C)constructive
D)wrongful
Q4) Rights and responsibilities are reciprocal in nature.
A)True
B)False
Q5) What is an employment contract? Discuss the provisions typically included in a formal employment contract.
Page 16
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Chapter 15: Unionmanagement Relations
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Benefits and wages are usually the first items to be negotiated.
A)True
B)False
Q2) Which of the following industries does the Canadian Industrial Relations Board NOT have jurisdiction over?
A)education
B)banking
C)longshoring
D)air transport
Q3) Legally, management and the union are required to bargain over wages, hours, and other terms and conditions of employment.
A)True
B)False
Q4) Automatic certification is a possible remedy that could be imposed by a labour board for an unfair labour practice.
A)True
B)False
Q5) What are the advantages of a union grievance procedure?
Q6) Describe how industrial relations are regulated in Canada.
Page 17
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