Management Studies
Exam Bank
Course Introduction
Management Studies is an interdisciplinary course that explores the principles, theories, and practices essential to effective organizational management. Students will learn about key functional areas including planning, organizing, leading, and controlling, while examining topics such as human resource management, organizational behavior, strategic decision-making, and business ethics. Through case studies and real-world examples, the course emphasizes critical thinking, problem-solving, leadership, and communication skills necessary for success in a dynamic and competitive business environment.
Recommended Textbook
Human Resources Management in Canada 12th Canadian Edition by Gary Dessler
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17 Chapters
1421 Verified Questions
1421 Flashcards
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Page 2
Chapter 1: The Strategic Role of Human Resources Management
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) Define and briefly describe the term "human resources management."
Answer: Five points recommended:2 for a definition that is close to the textbook("management of people in organizations")and 3 for being able to identify something close to "formulating and implementing HRM systems(such as recruitment,performance appraisal,and compensation)that are aligned with the organization's strategy "
Q2) The process of analyzing manufacturing processes, reducing production costs, and compensating employees based on their performance levels, is found in
A)the human relations movement.
B)scientific management.
C)the scientific movement.
D)the human resources movement.
E)none of the above.
Answer: B
Q3) The goal of HRM is to align people practices with organizational strategy to produce behaviours required to achieve organizational goals.
A)True
B)False
Answer: True
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Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Equal pay for equal work specifies that
A)there can be no pay discrimination on the basis of race, gender, or age.
B)male-dominated and female-dominated jobs of equal value must be paid the same.
C)jobs with similar titles must be paid the same.
D)all people doing the same job should receive an identical pay rate.
E)an employer cannot pay male and female employees differently if they are performing substantially the same work.
Answer: E
Q2) A "poisoned"work environment is associated with
A)an occupational health and safety violation.
B)sexual annoyance.
C)a direct link to tangible job benefits.
D)sexual coercion.
E)toxic substances.
Answer: B
Q3) National or ethnic origin is a protected ground for discrimination in British Columbia.
A)True
B)False
Answer: False
4
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Chapter 3: Human Resources Management and Technology
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Sample Questions
Q1) A decision to purchase an HRIS can vary from one organization to another based on their existing technology, ability to afford technology, and the size and culture of the company.However, there is some common ground that all companies can agree on for adopting HR technology.Those reasons are
A)cost savings and faster processing of information.
B)faster processing of information, cost savings, and helping the organization to achieve goals.
C)cost savings only.
D)helping the organization to achieve goals only.
E)faster processing of information only.
Answer: B
Q2) Though research has indicated that those who use technology to manage HR functions will have a significant advantage over those that do not, some companies do not use such technology due to cost.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Designing and Analyzing Jobs
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Sample Questions
Q1) An individual preparing a job description for the first time would find it helpful to refer to the
A)HRDC Job Classification Dictionary.
B)National Occupational Classification.
C)Canadian Classification and Dictionary of Occupations.
D)Dictionary of Occupational Titles.
E)Standard Occupational Classification.
Q2) In an office with one supervisor, one assistant, two clerks, and two data-entry operators, there are
A)four jobs and four positions.
B)six jobs and six positions.
C)four positions and four jobs.
D)four jobs and six positions.
E)four positions and six jobs.
Q3) Job analysis is defined as the process of listing duties, responsibilities, reporting relationships, and working conditions of a job.
A)True
B)False
Q4) List and describe the six steps involved in job analysis.
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Chapter 5: Human Resources Planning
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Sample Questions
Q1) Survivor sickness is
A)a physical illness caused by a toxic building.
B)a sickness found among production workers.
C)a sickness found among white-collar workers.
D)a range of emotions that can include feelings of betrayal or violation, guilt, and detachment.
E)an illness causing errors in work and reduced performance.
Q2) Permitting a group to critically evaluate a wide range of views is an advantage of which forecasting technique?
A)an informal expert forecast
B)the nominal group technique
C)the Delphi technique
D)a formal expert forecast
E)managerial judgment
Q3) Advantages associated with a transfer include
A)the fact that skills and perspectives may be broadened.
B)the fact that new challenges are the inevitable result.
C)more employee autonomy.
D)an increase in task significance.
E)a pay increase for the employee involved.
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Chapter 6: Recruitment
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Sample Questions
Q1) Job fair events would not allow
A)top prospects to be invited to visit the firm at a later date.
B)computer technology to be used.
C)recruiters to share information about the organization.
D)recruiters to share job opportunities in an informal, relaxed setting.
E)in-depth assessment of candidates.
Q2) A detailed application form that requests biographical data found to be predictive of success on the job is known as a weighted application blank.
A)True
B)False
Q3) Benefits associated with internship, co-op, and field placement programs include all of the following except
A)a lesser likelihood of leaving shortly after hiring if employed by the firm.
B)low recruitment costs.
C)the ability of employers to assess the skills and abilities of potential employees.
D)current knowledge and enthusiasm.
E)experienced talent.
Q4) What are the advantages of external recruitment?
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8
Chapter 7: Selection
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Sample Questions
Q1) Which of the following is true of the interview question, "How would you handle an angry customer?"
A)It tests intellectual capacity.
B)It tests knowledge and experience.
C)It is an example of behavioural interviewing.
D)It is a situational question.
E)It is a situational question which tests knowledge and experience.
Q2) Suggestions to ensure that questioning is effective include all of the following except A)prepare questions in advance.
B)listen to the candidate and encourage the full expression of his or her thoughts.
C)interrogate the applicant.
D)ask questions in order.
E)record the candidate's answers briefly but thoroughly.
Q3) Criterion-related validity is the extent to which a selection instrument, such as a test, samples the knowledge and skills needed to perform the job.
A)True
B)False
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9
Chapter 8: Orientation and Training
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Sample Questions
Q1) Task analysis is a detailed study of a job to identify the skills required so that an appropriate training program may be instituted.
A)True
B)False
Q2) Effective means to connect the firm to employees who have been hired but have not yet started in the workplace include
A)invitations to meet with mentors.
B)communications through newsletters and invitations to meet with mentors.
C)performance management.
D)voicemail training.
E)nothing, no means are recommended.
Q3) Many jobs consist of a logical sequence of steps and are best taught step by step.This type of training is called
A)vestibule training.
B)job instruction training.
C)on-the-job training.
D)computerized training.
E)process training.
Q4) Identify and briefly describe five different training techniques.
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Chapter 9: Career Development
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Sample Questions
Q1) Canadian firms tend to routinely transfer employees less today than was the case 10 years ago.The general reasons for this change in practice is
A)the cost of transferring employees has increased.
B)the difficulty in finding employees to fill the transferred employee's former position.
C)the negative impact on diversity programs.
D)that employees are less willing to disrupt their family life and the cost of transferring employees has increased.
E)the cost of transferring employees has decreased.
Q2) The employer's role in university-related programs increasingly involves granting technical and professional employees extended periods of time off to attend a college or university in pursuit of a higher degree or to upgrade skills.This employer support is called
A)an upgrade program.
B)a vacation.
C)a sabbatical.
D)professional leave.
E)leave without pay.
Q3) Identify and briefly describe 5 career anchors.
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11
Chapter 10: Performance Management
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Sample Questions
Q1) A potential problem with peer appraisal occurs when all the peers get together to rate each other highly.This is called
A)halo error.
B)logrolling.
C)appraisal bias.
D)preferential evaluation.
E)leniency error.
Q2) The most popular technique for appraising performance is the graphic rating scale.
A)True
B)False
Q3) When using a graphic rating scale, the central tendency error occurs when raters rate people too high.
A)True
B)False
Q4) Identify and briefly describe five different performance appraisal methods.
Q5) Identify and briefly describe five rating scale appraisal problems.
Q6) Define MBO, describe the steps in the MBO appraisal program, and explain three problems to avoid.
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Chapter 11: Strategic Pay Plans
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Sample Questions
Q1) Establishing pay rates involves three stages, which are
A)job evaluation, conducting salary surveys, and combining job evaluation and salary survey results.
B)consulting with industry, determining salaries for executive positions, and deciding on a benefits plan.
C)pricing of benchmark jobs, collecting data on insurance benefits, and evaluating benefits packages.
D)collecting data on insurance benefits, creating a salary survey, and hiring external consultants.
E)collecting data used to price every job in the organization, working with a compensation consultant, and working with a benefits specialist.
Q2) The classification method is widely used
A)in small businesses.
B)in leading-edge Fortune 500 businesses.
C)in the public sector.
D)for technicians/technologists in hospitals.
E)for executive positions that are too difficult to assess using other methods.
Q3) Identify and briefly describe the five components of total rewards.
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Chapter 12: Pay-for-Performance and Financial Incentives
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Sample Questions
Q1) All of the following are long-term incentive plans extended to employees except
A)restricted stock plans.
B)phantom stock plans.
C)stock options.
D)retained earnings plans.
E)stock appreciation rights.
Q2) The most prevalent approach to compensating salespeople is to use a combination of
A)salary and stock options.
B)commission and stock options.
C)salary and commissions.
D)commissions and profit sharing.
E)salary, commission, stock options, and profit sharing.
Q3) Employees favour recognition from their ________ two-to-one over recognition from other sources.
A)supervisor or manager
B)subordinates
C)customers
D)peers
E)mentor
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Chapter 13: Employee Benefits and Services
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Sample Questions
Q1) Employee benefits are available to specific employees and do not include health and life insurance, vacations, and child care facilities.
A)True
B)False
Q2) The provincial and federal governments both contribute funds for workers' compensation.
A)True
B)False
Q3) Employers provide supplementary health care/medical insurance to provide protection for employees against all of the following costs except A)medical supplies.
B)prescription drugs.
C)physiotherapy.
D)physician's fees.
E)private duty nursing.
Q4) Eligibility requirements for vacations (in excess of the legislated minimum amount)vary from firm to firm.
A)True
B)False
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Chapter 14: Occupational Health and Safety
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Sample Questions
Q1) The function of joint health and safety committees is to provide a ________ atmosphere where management and labour can work together to ensure a safe and healthy workplace.
A)structured
B)directive
C)non-adversarial
D)collegial
E)supportive
Q2) Victims of workplace violence are generally
A)police officers.
B)women in health care professions.
C)postal workers.
D)convenience store clerks.
E)construction workers.
Q3) An employee whose perceptual skill is at a lower level than his or her motor skill is a relatively safe worker.
A)True
B)False
Q4) Briefly discuss the three basic causes of accidents in the workplace.
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Chapter 15: Managing Employee Separations: Foundations
of Employee Engagement, Communication, and Turnover Management
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Sample Questions
Q1) A fair and just discipline process is based on which of the following prerequisite(s)?
A)a system of progressive penalties and an appeals process
B)a set of rules and regulations, a system of progressive penalties, and an appeals process
C)a set of clear rules and regulations, a system of progressive penalties, and a system of guided procedures
D)an appeals process
E)a system of guided procedures
Q2) Some firms give employees extensive data on the performance of and prospects for their operation, in order to make employees feel committed.
A)True
B)False
Q3) Outplacement means the employer takes responsibility for placing the terminated person in a new job.
A)True
B)False
Q4) Identify and briefly describe three foundations of a fair and just discipline process.
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Chapter 16: Labour Relations
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Sample Questions
Q1) Specific strategies adopted by organizations using the union substitution approach include
A)pay, benefits, and working conditions equal to or better than those in unionized firms.
B)preventing a union from gaining a foothold.
C)avoiding a union at all costs.
D)accepting collective bargaining as an appropriate mechanism for establishing terms and conditions of employment.
E)viewing the union as the legitimate representative of the firm's employees.
Q2) Which of the following statements is true about the AFL-CIO and CLC?
A)The AFL-CIO is the major central labour organization in Canada.
B)The purpose of the CLC is social reform
C)The AFL-CIO and CLC operate independently, and have no common interests.
D)Most international and national unions belong to the CLC.
E)The local/district labour councils belong to both the CLC and AFL-CIO.
Q3) An off-site setting is preferred for negotiations because it minimizes disruptions, interruptions, and misinterpretations.
A)True
B)False
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Chapter 17: Managing Human Resources in a Global Business
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Sample Questions
Q1) Graciella is the new director of HR for a soft drink manufacturer with offices in 7 countries.After the last performance appraisal process, she heard from expatriate managers that questioned the fairness of the process.Discuss what steps Graciella should take to improve the expatriate performance appraisal process.
Q2) The primary reason for expatriate failure is not inadequate technical competence, but
A)lack of skilled personnel.
B)inability to cope with overseas production.
C)language barriers.
D)personal or family problems.
E)difficulty of the new assignment.
Q3) Industrial relations and, specifically, the relationship between the worker, the union, and the employer, vary dramatically from country to country and have an enormous impact on HR management practices.
A)True
B)False
Q4) Determining equitable wage rates in many countries is a simple matter.
A)True
B)False
Page 19
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