Management Skills Exam Preparation
Guide
Course Introduction
This course focuses on developing essential management skills required for effective leadership and organizational success. Students will explore key areas such as communication, decision-making, problem-solving, team building, motivation, delegation, and conflict resolution. Through practical exercises, case studies, and real-world examples, participants will enhance their ability to manage people and processes efficiently. Emphasis is placed on both self-management and leading others in dynamic, multicultural environments. By the end of the course, students will be equipped with the knowledge and tools necessary to excel as managers in a variety of professional settings.
Recommended Textbook
Human Relations for Career and Personal Success 4th Canadian Edition by Andrew J. DuBrin
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16 Chapters
787 Verified Questions
787 Flashcards
Source URL: https://quizplus.com/study-set/1246 Page 2
Chapter 1: Human Relations and Yourself
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/24597
Sample Questions
Q1) The self-concept:
A) is highly predictable from one situation to another.
B) applies to mental but not physical activities.
C) applies to physical but not mental activities.
D) usually has several components.
Answer: D
Q2) The private self is the most distorted version of the self.
A)True
B)False
Answer: False
Q3) According to the textbook, people with high self-esteem help raise the self-esteem of others by:
A) telling others what they want to hear.
B) giving honest feedback.
C) modeling how to raise self-esteem.
D) assisting others with difficult tasks so that they will not feel badly about their performance.
Answer: D
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Chapter 2: Self-Motivation and Goal Setting
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) An important implication of expectancy theory for self-motivation is:
A) people should acquire the training they need.
B) a positive mental attitude is more important than training.
C) people should choose their own rewards.
D) self-determining work is an effective motivator.
Answer: A
Q2) A person with a learning-goal orientation would:
A) prefer new learning to a high income.
B) want to prove his or her own competency.
C) establish a goal for learning new skills.
D) attempt to impress others through good performance.
Answer: C
Q3) Setting goals is one of the most effective ways to increase motivation. A)True
B)False
Answer: True
Q4) It is best to ignore past performance in setting goals.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Problem Solving and Creativity
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24599
Sample Questions
Q1) Getting into ruts is helpful for being creative because it makes us comfortable and relaxed.
A)True
B)False
Answer: True
Q2) The best-known method of improving creativity is brainstorming, a technique by which group members think of multiple solutions to a problem.
A)True
B)False
Answer: True
Q3) According to the Myers-Briggs Type Indicator, styles of gathering information range from:
A) sensation to intuition.
B) feeling to thinking.
C) objectivity to subjectivity.
D) complete to incomplete.
Answer: A
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Page 5
Chapter 4: Achieving Wellness and Managing Stress
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/24600
Sample Questions
Q1) One reason that low self-esteem makes a person more stress prone is that the person is readily insulted.
A)True
B)False
Q2) Recent research findings indicate that having good work relations with colleagues and/or management significantly reduces workplace stress.
A)True
B)False
Q3) A general stressor that encompasses both work and personal life is having to cope with significant _________.
A) stability.
B) stress.
C) change.
D) heavy stress.
Q4) A person with Type A behaviour:
A) is always on the job.
B) will have a heart attack at an early age due to being work-driven.
C) feels a sense of time pressure and is impatient and angry.
D) wants success at any price.
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Chapter 5: Dealing With Life Changes and Personal Problems
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24601
Sample Questions
Q1) A newly unattached person might feel lonely, guilty, angry, or frightened.
A)True
B)False
Q2) People with an attention-deficit disorder:
A) concentrate so they develop a headache.
B) have difficulty concentrating and may be hyperactive.
C) are too depressed to concentrate on work.
D) swear uncontrollably from time to time.
Q3) A key recommendation for overcoming self-defeating behaviour is to:
A) study the defeats of other people.
B) criticize others rather than oneself.
C) solicit feedback on one's actions.
D) learn a new life script each month.
Q4) A major element of self-defeating behaviour is that the person:
A) suffers a defeat himself or herself.
B) works against his or her own self-interest.
C) has low self-confidence and low self-esteem.
D) works hard but is defeated by environmental forces.
Page 7
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24602
Sample Questions
Q1) Studies of gender differences in communication found that:
A) women are reluctant to share feelings.
B) men are reluctant to share feelings.
C) women and men prefer to focus on objects and things.
D) major changes in communication style are not uncommon.
Q2) At times, a couple may be so emotionally charged that resolving conflicts face-to-face is not possible.
A)True
B)False
Q3) A key contributor to happiness is to believe in yourself rather than something external to yourself.
A)True
B)False
Q4) If both couples maintain a differentiation of self in a relationship they are highly subject to pressures from the partner and family members.
A)True
B)False
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Chapter 7: Communicating With People
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/24603
Sample Questions
Q1) According to a survey reported in the human relations text, speaking in a monotone is the most annoying voice quality.
A)True
B)False
Q2) We know that the communication cycle is complete only after the __________ step has been taken.
A) action
B) decoding
C) ideation
D) encoding
Q3) We indicate whether we want to dominate or subordinate by the verbal signals we send.
A)True
B)False
Q4) Using time to define identities, interaction, and even status is an example of: A) chronemics.
B) personal space.
C) an artifact.
D) semantics.
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Chapter 8: Developing Intercultural Competence
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/24604
Sample Questions
Q1) Men prefer to use conversations for rapport building.
A)True
B)False
Q2) Some cultures are more tolerant of uncertainty than others.
A)True
B)False
Q3) One of the strategies and tactics to help overcome cross-cultural communication barriers is to be diverted by style, accent, grammar, or personal appearance.
A)True
B)False
Q4) Prejudice is the same as discrimination.
A)True
B)False
Q5) One of the strategies and tactics to help overcome cross-cultural communication barriers is:
A) Be sensitive to gender differences.
B) Assume your culture is better than anyone else's.
C) Make jokes at random.
D) Be alert to cultural differences in customs and behavior.
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Chapter 9: Handling Conflict and Being Assertive
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/24605
Sample Questions
Q1) In a conflict, never appeal to a third party as you may appear weak and incapable of managing the conflict.
A)True
B)False
Q2) To help working parents deal with the challenge of the dual-career family, many companies now have policies that allow working parents to place a playpen next to their desk.
A)True
B)False
Q3) Prolonged conflict can become detrimental to your health because:
A) it can become a type of stress.
B) it's emotionally draining.
C) yelling is not good for you.
D) it can lead to a loss of a much-desired promotion.
Q4) A recommended way of overcoming shyness is to:
A) learn to accept criticism.
B) use body language to appear warm and friendly.
C) adopt some aggressive gestures.
D) avoid repeating yourself when you have a demand.
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Chapter 10: Getting Along With Your Manager or Team Leader
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) A person with a strong work ethic:
A) has a firm belief in the dignity and value of work.
B) will generally be willing to work for low wages.
C) is more ethical on the job than at home.
D) prefers being ethical to working hard.
Q2) The tactic of "creating a strong presence" refers basically to actions designed to make you visible and noted in the workplace.
A)True
B)False
Q3) Working for a micromanager is difficult because he or she would be hesitant to point out areas for improvement.
A)True
B)False
Q4) Viewing your boss from a personal perspective is considered to be:
A) violation of business ethics.
B) a form of hostile environment sexual harassment.
C) an effective approach to establishing rapport with him or her.
D) a form of role confusion.
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Chapter 11: Getting Along With Co-Workers and Customers
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/24607
Sample Questions
Q1) Being civil is a tactic to make others dependent on you so you can get them to act on your behalf when you need a favour.
A)True
B)False
Q2) Good team play is based on working cooperatively with other team members.
A)True
B)False
Q3) Be helpful rather than defensive when a customer complains.
A)True
B)False
Q4) The purpose of the tactic "make other people feel important" is to create situations whereby people owe you a favour.
A)True
B)False
Q5) The most important factor that keeps a customer coming back is:
A) good customer service.
B) deep discounts.
C) a smiling sales representative
D) repeated advertising.
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Chapter 12: Developing Self-Confidence and Leadership Skills
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24608
Sample Questions
Q1) To use positive visual imagery, a person pictures a positive outcome of the situation in his or her mind.
A)True
B)False
Q2) A leader with high self-efficacy is likely to:
A) assign over-demanding tasks to group members.
B) feel uncomfortable in difficult situations.
C) set low goals for the group.
D) believe that a task is doable.
Q3) To achieve peak performance the person must:
A) increase his or her stress level.
B) engage in the right amount of negative self-talk.
C) avoid input from others.
D) totally focus on the task at hand.
Q4) An important contribution of enthusiasm as a leadership trait is that it:
A) is an effective substitute for high-level intelligence.
B) overcomes the need for discipline problems.
C) stimulates group members.
D) covers up the leader's problems.
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24609
Sample Questions
Q1) A person with a portfolio career earns money in several ways, using a variety of skills.
A)True
B)False
Q2) A new career should be__________, such as phasing into the new type of work.
A) built suddenly
B) built gradually
C) pursued as a result of thorough research
D) adjusted to match your lifestyle
Q3) In the long run, choosing a growth occupation is more important than choosing one that matches your interests.
A)True
B)False
Q4) In an attempt to make a sound vocational choice, Kaled studies the National Occupational Classification. He is practicing the strategy referred to as:
A) seek professional help.
B) get first-hand experience.
C) match your career to your lifestyle.
D) find occupational facts.
Page 15
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Chapter 14: Conducting a Job Search
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) A key feature of an electronic résumé is that it:
A) is used exclusively for Internet job searches.
B) is sent by fax machine.
C) contains words designed to fit a keyword search.
D) is prepared with a word processor.
Q2) Asking for the job that you have just interviewed for is generally considered rude and unhelpful.
A)True
B)False
Q3) If you job hunt on the Internet, you:
A) will be required to send an electronic résumé.
B) will be required to pay a royalty fee to Microsoft.
C) still might be asked to mail in a hard-copy résumé.
D) can ignore other job search methods.
Q4) Which of the following is the qualification least likely to be sought by prospective employers?
A) communication and other interpersonal skills.
B) judgment and common sense.
C) computer skills.
D) experience on an athletic team.
Page 16
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Chapter 15: Developing Good Work Habits
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) A recommended way of fighting procrastination is to:
A) wait before tackling the problems.
B) calculate its cost.
C) overload your work schedule.
D) practise relaxation techniques.
Q2) The tactic "become self-employed psychologically" refers to:
A) making the same good use of time as a business owner.
B) buying stock in your own company so you won't squander money.
C) dreaming about owning your own business so you will work hard to save time and money.
D) determining how much your contribution is worth to the company.
Q3) A leading task that is used in the anti-procrastination technique is to:
A) calculate the cost of procrastination.
B) make a commitment to other people.
C) create some momentum to get you going.
D) peck away at an overwhelming task.
Q4) If you get rid of work that is of little consequence, you will have more time to concentrate on value-contributing tasks.
A)True
B)False
Page 17
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Chapter 16: Getting Ahead in Your Career
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24612
Sample Questions
Q1) Violation of any one rule of etiquette is likely to have a major negative impact on your career.
A)True
B)False
Q2) A major output of being visible is to attract the attention of an important person within the firm.
A)True
B)False
Q3) Today with so many organizations having sophisticated human resources programs, the organization has taken over primary responsibility for employee career development.
A)True
B)False
Q4) Well-known consultant Tom Peters urges all career-minded people to develop their credentials and their reputation to the extent that they stand out like a brand name.
A)True
B)False
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Page 18