Management Skills Development
Solved Exam Questions
Course Introduction
Management Skills Development is designed to equip students with the essential skills required for effective leadership and management in diverse organizational settings. The course focuses on building both foundational and advanced competencies such as communication, problem-solving, decision-making, team building, conflict resolution, and emotional intelligence. Through a combination of theoretical frameworks, experiential learning activities, case studies, and real-world scenarios, students will gain practical insights and strategies for motivating teams, managing projects, and navigating complex workplace dynamics. By the end of the course, students will have developed a toolkit of actionable management skills to enhance their personal effectiveness and prepare for supervisory or managerial roles.
Recommended Textbook
Management Fundamentals Concepts Applications and Skill Development 7th Edition by Robert
Available Study Resources on Quizplus
15 Chapters
1576 Verified Questions
1576 Flashcards
Source URL: https://quizplus.com/study-set/1870
Page 2
Chapter 1: Management and Its History
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/37306
Sample Questions
Q1) Describe how a manager uses all four management resources during the process of interviewing a candidate for a job.
Answer: Answers to this question will vary but should describe how the manager uses human resources (e.g., themselves and the candidate), financial resources (e.g., the manager's pay for the time they are conducting the interview and, perhaps, the salary and benefits offered to entice the candidate), physical resources (e.g., the place in which the interview is conducted), and informational resources (e.g., the information the manager acquires about the candidate during the interview and the information the manager shares with the candidate about the position).
Q2) Middle managers can be either general or functional managers.
A)True
B)False
Answer: True
Q3) Transitioning from employee to manager is usually a natural and normal transition.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Environment: Culture, Ethics, and Social Responsibility
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/37307
Sample Questions
Q1) Which of the following consists of the values, beliefs, and assumptions about appropriate behavior that members of an organization share?
A)Organizational culture
B)Management culture
C)Mission statement
D)Internal environment
Answer: A
Q2) Unethical behavior in which companies deceptively use public relations or other marketing messages to promote the perception that an organization's products, aims, or policies are environmentally friendly is called ____________.
A)corporate greening
B)greenwashing
C)greenlighting
D)greenification
Answer: B
Q3) CSOs are in charge of the corporation's environmental programs.
A)True
B)False
Answer: True
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Managing Diversity in a Global Environment
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/37308
Sample Questions
Q1) Individuals with birth years ranging from 1925-1945 are known as the __________ generation.
A)Baby Boomers
B)Generation Y/Millennial
C)Traditionalist
D)Generation X
Answer: C
Q2) Which of the following is most characteristic of multinational corporations?
A)Strategic alliances and joint ventures
B)Licensing and franchising
C)Direct investment
D)Importing/exporting
Answer: C
Q3) Hiring others from outside the organization to perform work worldwide is known as contract manufacturing.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Creative Problem Solving and Decision Making
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/37309
Sample Questions
Q1) Describe when to use rational versus bounded rational decision making.
Q2) _________ is the process of generating and evaluating alternatives using a structured voting method.
A)Synectics
B)Nominal grouping
C)Consensus mapping
D)The Delphi technique
Q3) Lauren manages a plant that makes gourmet soft drinks.She needs to determine the best time to shut down the bottling line to be sanitized.As the rest of the facility will continue to operate during this process, she needs to make sure the impact on the other parts of the plant is minimal, or her other workers will end up with little to do until the bottling line is up and running again.Lauren should use __________.
A)linear programming
B)probability theory
C)queuing theory
D)break-even analysis
Q4) Discuss some advantages and disadvantages of using group decision making.
Q5) State the difference between creativity and innovation.
Q6) List and explain the three stages in the creative process.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Strategic and Operational Planning
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/37310
Sample Questions
Q1) One of the must criteria in setting objectives is that they be participatively set.
A)True
B)False
Q2) ___________ occurs when two companies form one corporation.
A)A merger
B)Acquisition
C)Diversification
D)Integration
Q3) Situation analysis is an ongoing process, referred to as __________.
A)benchmarking the field
B)monitoring the status
C)scanning the environment
D)reading the trends
Q4) The _________ strategy calls for aggressively offering new products and services and/or entering new markets.
A)prospecting
B)defending
C)differentiation
D)analyzing
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Change, Innovation, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/37311
Sample Questions
Q1) ___________ is the alteration of existing work routines and strategies that affect the whole organization.
A)Organizational change
B)Incremental change
C)Structure change
D)Discontinuous change
Q2) In 2006, Microsoft released the Xbox 360, which was capable of playing older Xbox games.This is an example of __________.
A)technology cycle
B)next generation
C)failing to take risk
D)technology adoption curve
Q3) List the stages in Lewin's change model and briefly summarize what each stage entails.
Q4) The comprehensive change model is a five-step process that is more detailed than Lewin's change model.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Q5) List and describe the differences in risks entrepreneurs and intrapreneurs have.
Chapter 7: Organizing and Delegating Work
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/37312
Sample Questions
Q1) One way to enrich jobs is for managers to delegate more responsibility to employees to make a job satisfying.
A)True
B)False
Q2) Selena's company has recently changed its organizational structure.She finds herself in groups of employees that are often working to develop innovative products and processes.Selena has also noticed within the groups of employees, all members are viewed as leaders.Selena's company most likely changed to a __________.
A)team organization
B)learning organization
C)modular organization
D)matrix organization
Q3) Mechanistic organizations __________.
A)define jobs broadly
B)tend to work well in stable environments
C)have decisions made at lower levels
D)are flexible
Q4) How does informal authority develop?
Q5) Describe the relationship between line and staff authority.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Team Work
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/37313
Sample Questions
Q1) Marketing, finance, operations, and human resources are examples of what type of group?
A)Functional
B)Cross-functional
C)Command
D)Task
Q2) All teams are groups, but not all groups are teams.
A)True
B)False
Q3) Samuel is a manager at XYZ companies.He is part of a group with Shaheena and Eddie.Shaheena takes a more supportive approach, and anything she says or does contributes to sustaining the group process.Shaheena is exhibiting a _____ role.
A)self-interest role
B)maintenance role
C)job role
D)task role
Q4) A meeting should begin by opening with the agenda.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Human Resources Management
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/37314
Sample Questions
Q1) Oleg's upcoming evaluation will include input from this supervisor, his coworkers, and the customers he deals with regularly, among others.It appears Oleg's company uses __________ in their performance appraisal system.
A)comprehensive feedback
B)total feedback
C)360-degree feedback
D)complete feedback
Q2) Which organization works to protect the safety of American workers?
A)EEOC
B)SSA
C)NLRB
D)OSHA
Q3) The Age Discrimination in Employment Act prohibits age discrimination against people older than __________.
A)18
B)21
C)40
D)65
Q4) Describe the difference between training and development.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Organizational Behavior: Power, Politics, Conflict, and Stress
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/37315
Sample Questions
Q1) People who are open to experience tend to have all of the following characteristics, except ___________.
A)prefer the status quo
B)curious and broad-minded
C)tolerance for ambiguity
D)willing to change
Q2) Martha is a sales representative at Tango Technologies where every month, she is expected to meet her quota of $10,000.For the past six months, she has surpassed the quota by at least 30%.Her colleagues are not happy with her achievement because Martha is very manipulative and deceptive to the customers and is willing to do whatever it takes to make a sale.Which trait best describes Martha?
A)Conscientiousness
B)Machiavellianism
C)Extroversion
D)Locus of control
Q3) People with a pessimistic personality and attitude generally have less stress than optimists.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Motivating for High Performance
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37316
Sample Questions
Q1) Sarah spends two hours a day for a week preparing for an exam.Her friend, Dinesh, only prepares for three hours the night before the exam and always has a grade at least 8 points higher.In which component of performance might Dinesh be considered stronger than Sarah?
A)Motivation
B)Ability
C)Performance
D)Skills
Q2) The motivators of two-factor theory are also called __________.
A)extrinsic motivators
B)intrinsic motivators
C)advanced motivators
D)high-level motivators
Q3) __________ refers to the person's perception of his or her ability to accomplish an objective.
A)Expectancy
B)Equity
C)Instrumentality
D)Valence
Q4) Explain the four types of reinforcement.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Leading With Influence
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37317
Sample Questions
Q1) Leadership is a serial emergence of both official and unofficial leaders as part of a simultaneous, ongoing, mutual influence process.Hence, all leadership is __________ leadership.
A)informal
B)emergent
C)organic
D)shared
Q2) With a score of (9, 9) on the Leadership Grid, the leader has a(n) _____.
A)middle-of-the-road management style
B)authority-compliance style
C)team management style
D)impoverished management style
Q3) The University of Michigan leadership model is considered _____.
A)one-dimensional
B)two-dimensional
C)three-dimensional
D)four-dimensional
Q4) Leadership is ranked in the top five skills companies value in new hires.
A)True
B)False
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Communication and Information Technology
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/37318
Sample Questions
Q1) Every quarter, Ralph delivers a detailed financial report to the senior managers of his accounting firm.Ralph has good presentation skills and is very thorough in his work but every quarter, the senior managers seem to be confused, missing the main point, and have to ask Ralph a variety of questions.What is probably wrong?
A)Ralph is using the wrong numbers.
B)Ralph is depending too much on oral communications.
C)Ralph is not using PowerPoint in his presentation.
D)Ralph is not using enough body language during his presentation.
Q2) During Gene's meeting with his manager, his manager spent about five minutes reviewing the highly complex new accounting procedures Gene was expected to implement within his department.Which of the following types of communication barriers does this situation likely represent?
A)Noise
B)Information overload
C)Trust and credibility
D)Filtering
Q3) Facebook is considered a type of information network.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Managing Control Systems, Finances, and People
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/37319
Sample Questions
Q1) Employees are less likely to resist the change of new controls in the workplace if they perceive the controls as fair.
A)True
B)False
Q2) Why should companies focus more on preliminary and concurrent controls?
Q3) Standing plans of policies, procedures, and rules help control or limit behavior.
A)True
B)False
Q4) What are the three categories of control frequencies and how often are they used?
Q5) According to the "3 Is" coaching philosophy, what do you need to be prepared to do the job right?
A)Intensity
B)Integrity
C)Intimacy
D)Introspection
Q6) Which type of budget is generally considered the most important and why?
Q7) Explain why it is so important to confront problem employees?
Q8) What is the most important part of coaching?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Operations, Quality, and Productivity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37320
Sample Questions
Q1) The key components of PERT are activities, events, times, and the production schedule.
A)True
B)False
Q2) A(n) _______ is a good, a service, or a combination of the two.
A)item
B)product
C)object
D)output
Q3) All of the following are examples of a tangible product, except __________.
A)a car
B)a computer
C)a textbook
D)legal advice
Q4) Which of the following is not a TQM principle?
A)Focus on managing people rather than processes.
B)Use teams to continually improve.
C)Continually improve systems and processes.
D)Focus on delivering customer value.
Q5) Describe how MRP systems assist operations management.
Page 17
To view all questions and flashcards with answers, click on the resource link above.