Management Skills Development
Midterm Exam
Course Introduction
Management Skills Development is a dynamic course designed to equip students with the essential competencies required for effective leadership and managerial success in diverse organizational settings. Through interactive activities, case studies, and practical simulations, students develop key skills such as communication, decision-making, team building, conflict resolution, delegation, and time management. The course emphasizes self-assessment and reflection to foster personal growth, while also integrating contemporary management theories and tools. By the end of the course, participants gain a comprehensive understanding of how to motivate teams, drive organizational performance, and adapt to the challenges of an evolving business environment.
Recommended Textbook
Building Management Skills An Action First Approach 1st Edition by Richard L. Daft
Available Study Resources on Quizplus
17 Chapters
1078 Verified Questions
1078 Flashcards
Source URL: https://quizplus.com/study-set/1098 Page 2
Chapter 1: Introduction
Source URL: https://quizplus.com/quiz/21603
Sample Questions
Q1) Which skill focuses on how to get work done?
A) managing your team
B) managing yourself
C) managing your relationships
D) all of these
Answer: A
Q2) New managers are often surprised at how ___ management is.
A) rewarding
B) "people involved"
C) difficult
D) easy
Answer: C
Q3) "Be friendly, be liked", a network builder, and initiates changes for better performance all describe ____.
A) expectations based on non-management job
B) reality of the manager's job
C) a specialists job
D) none of these
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Your Manager Strengths and Weaknesses
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21604
Sample Questions
Q1) Which strength describes someone who is almost always on time for appointments?
A) goal-directed mindset
B) time management skill
C) agility
D) ability to organize
Answer: B
Q2) What is the theory of constraints?
Answer: The theory of constraints says that every system or process has one or a few weaknesses that prevent it from achieving maximum performance. The weakness acts as a serious limitation on the system's performance.
Q3) Which of the following characteristics describe someone who is socially aware?
A) practices empathy
B) senses other's emotions
C) understands other's perspectives
D) all of these
Answer: D
Q4) Personal constraints typically fall into three basic groups.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Learning About Yourself
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21605
Sample Questions
Q1) Sarah writes daily in a journal to record her thoughts of what is going well in her life. What method of self-awareness is Sarah using?
A) soliciting feedback
B) self-diagnose
C) self-disclosure
D) all of these
Answer: B
Q2) What model of personality groups the myriad of personality traits into the main key dimensions?
A) Four Key Model
B) Johari Window Model
C) Big Four Model
D) Big Five Model
Answer: D
Q3) What model breaks down a person's thinking style into four quadrants?
A) Four Key Model
B) Johari Window Model
C) Whole Brain Model
D) Big Five Model
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing Yourself to Get Things Done
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21606
Sample Questions
Q1) Most Type B individuals are high-energy people and may seek positions of power.
A)True
B)False
Q2) Which technique for overcoming procrastination uses the idea to "slice and dice" a project into small pieces that you can do one at a time?
A) maximize your prime time
B) just get started
C) use deadlines
D) targeted self-talk
Q3) Which of the following principles help manage your many commitments?
A) clarity of mind
B) clarity of objectives
C) an organized system
D) all of these
Q4) The ideal amount of stress occurs at a ____ level.
A) low
B) medium
C) high
D) fatigue
Q5) How does using deadlines help someone get something important done?
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Creative Problem Solving
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21607
Sample Questions
Q1) Good managers are usually ____.
A) innovator style
B) adaptor style
C) a mix of both innovator and adaptor
D) status-quo style
Q2) An important aspect of collaborative problem solving is devoting time to talking
A) about the corporate environment
B) about other people's lives
C) about the outcomes other people want
D) about the timeline for the solution
Q3) The ___ seeks to expand on and improve something that already exists.
A) innovator style
B) adaptor style
C) creative style
D) status-quo style
Q4) Explain how justifying previous solutions and overconfidence can lead to problem solving mistakes.
Q5) Explain the two types of personal approach to problem solving, and which type makes the best manager.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: How Managers Communicate
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/21608
Sample Questions
Q1) What is encoding?
Q2) Why do we communicate with candor? When do we use candor? Give examples of how to communicate using candor.
Q3) List and explain the 5 P's of effective presentations.
Q4) Allison, a small business owner, believes in volunteering. To encourage others to get involved, she gives her employees an extra hour of pay each week if they devote that hour to some volunteer activity. Allison is using ______ to symbolize her vision and draw attention to specific values and ideas.
A) actions
B) emails
C) conversations
D) incentives
Q5) Supportive listening expands a manager's credibility in the eyes of others and enhances the manager's influence, effectiveness, and success.
A)True
B)False
Q6) Electronic methods decrease the potential for communication errors.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Becoming an Ethical Manager
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/21609
Sample Questions
Q1) What is the Rotary International's Four-Way Test?
A) Guide for making ethical decision and helping others work through ethical issues
B) Guide to difficult questions
C) Guide to organizational structure
D) none of these
Q2) How do employees learn about the values that are important in organizations?
A) by watching managers
B) by attending meetings
C) by active listening
D) by reading company policies
Q3) A manager's level of moral maturity and ethical reasoning may contribute to _______ behavior.
A) decision-making
B) conventional
C) departmental
D) all of these
Q4) Courage is both a moral and a practical matter for a manager.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Motivating for Performance
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/21610
Sample Questions
Q1) Matching job characteristics to an employee's interests, personality, and abilities, so that work is done by people who are well-suited to their jobs is known as ________.
A) person-job fit
B) ethical behavior
C) universal standards
D) none of these
Q2) What is highly effective for helping people learn new behaviors?
A) continuous reinforcement
B) ignoring actions
C) meetings
D) none of these
Q3) What term refers to anything that causes a certain behavior to be repeated or inhibited?
A) improvement
B) reinforcement
C) avoidance
D) none of these
Q4) What are the four categories of motives manager can use? Explain and provide an example of each one.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Getting Things Done Through Networks, Relationships, and Soft Power
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/21611
Sample Questions
Q1) What are some examples of activities for networking opportunities?
A) alumni association
B) health club
C) professional associations
D) all of these
Q2) Brokers tend to be well-tuned, highly credible, effective translators, and _______.
A) questioners of authority
B) skilled negotiators
C) highly mobile
D) socially active
Q3) Marcus works in the accounting department. He speaks to very few people at work, and eats lunch alone nearly every day. He is not active in any professional organizations outside of work, and he doesn't engage in social media. What type of employee is Marcus?
A) Hub
B) Broker
C) Peripheral
D) New
Q4) List four examples of new media networks
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: People With Coaching, Delegation, and Deliberate Practice
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/21612
Sample Questions
Q1) Even if people have a foundation of self-awareness, understanding who they are and why they behave ineffectively, they still cannot achieve their goals.
A)True
B)False
Q2) A ______ coach encourages people to learn for themselves in order to improve performance and correct any weaknesses that prohibit them from becoming outstanding employees.
A) directive
B) social
C) non-directive
D) collective
Q3) When you delegate effectively, no one benefits.
A)True
B)False
Q4) How do managers benefit from coaching?
A) improve their interpersonal skills
B) learn to delegate some of their daily tasks
C) neither of these
D) both of these
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Handling Difficult Conversations, Conflict, and Negotiation
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21613
Sample Questions
Q1) Which of the following is a conversation killer?
A) speaking your opinion as truth
B) acting like you're right and the other person is wrong
C) saying "it's your fault"
D) all of these
Q2) The design team shares an open office in which all of their workstations are arranged around a central conference table in one big room. Because they are the creative talent in the company, many of the designers bring in toys, games, posters, and other items to inspire creativity. They work long hours, so there is often a lot of food, such as boxes of donuts and pizza, lying around. Most of the team members love their work environment, but Kerri hates what she calls the "disgusting mess." This is an example of which type of conflict?
A) Task conflict
B) Relationship conflict
C) Workplace conflict
D) Assertive conflict
Q3) What is the difference between robust dialogue and typical group decision making?
Q4) When having a negotiation, what is the key step and why?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Managing Your Boss
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21614
Sample Questions
Q1) The ___ shows neither initiative nor a sense of responsibility.
A) alienated follower
B) conformist
C) passive follower
D) effective follower
Q2) An uncritical thinker does not consider possibilities beyond what he or she is told.
A)True
B)False
Q3) Many people are afraid to manage up because they feel they have no power, but this is not true. An employee's relationship with his boss is one of mutual dependence. What are the personal and position sources of power that employees have, and how can they use these sources of power?
Q4) How can you be a resource for your boss?
A) develop an understanding of her strengths and weaknesses
B) read about the latest industry trends
C) politick with other departments
D) all of these
Q5) What are some things you can do to help your boss be a good boss?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Teams
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21615
Sample Questions
Q1) In the forming stage of development, team members find out what behavior is acceptable to others.
A)True
B)False
Q2) The right processes for a meeting include ___.
A) set ground rules
B) create involvement
C) start on time
D) all of these
Q3) _____ refers to the extent to which team members depend on each other for information.
A) Individual-based rewards
B) Groupendence
C) Independence
D) Interdependence
Q4) What are some personal dilemmas people have with teamwork?
Q5) Clear purpose, right people, good preparation, and right process are all the required steps to have an effective meeting.
A)True
B)False
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Achieving Desired Outcomes: Getting the Right
People and Managing Performance
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21616
Sample Questions
Q1) Hard power, or _________ power, includes legitimate, reward, and coercive power.
A) soft power
B) positional
C) coercive power
D) none of these
Q2) When must a manager fire someone?
A) if the employee is a poor performer
B) if the employee has medical issues
C) if the employee has to be made the scapegoat for an issue
D) all of these
Q3) ___ is the process by which a manager evaluates an employee's work effectiveness by using objective criteria, provides feedback to the employee, and shows where improvements are needed.
A) Performance appraisal
B) Preparation
C) ILETS
D) Performance identification
Q4) What are the sources of hard power for managers?
Page 16
Q5) Explain the concept of performance management.
Q6) How does someone define a job position?
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 15: Managing Cross Culturally
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/21617
Sample Questions
Q1) In France, managers believe they should give exact answers in order to maintain their credibility as experts.
A)True
B)False
Q2) Which of the following is a way to increase your CQ?
A) studying other languages
B) studying other cultures
C) forming relationships with people from other countries
D) all of these
Q3) Explain the difference between high-context and low-context culture. Give two examples of countries that are high- and low-context, and explain your choices.
Q4) Research has found that, in general, women prefer less competitive environments than men, tend to be more collaborative, and are more concerned with relationship building, inclusiveness, participation, and ______.
A) caring
B) rational analysis
C) individualistic attitudes
D) all of these
Q5) Why is it important to understand these critical areas of value differences?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 16: Positive Leadership
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/21618
Sample Questions
Q1) Being totally immersed in something that time stands still and you experience an overall feeling of enjoyment and satisfaction is known as ______.
A) flow
B) leisure
C) performance
D) enabling
Q2) What type of leaders set their successors up for failure because it will be a testament to their own greatness if the company doesn't perform well without them?
A) ambitious
B) solid
C) egocentric
D) level 5
Q3) Leaders apply the three aspects of ___________ to build positive organization relationships and culture.
A) professional leadership
B) social leadership
C) positive leadership
D) career leadership
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 17: Managing Personal and Organizational Change
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21619
Sample Questions
Q1) A study suggests that nearly _____ percent of all change initiatives crumble simple from lack of attention.
A) 25
B) 50
C) 75
D) 100
Q2) Effective change managers leverage two parts of any change issue: the hard side and the soft side. Explain which side managers feel more comfortable working with and why. Contrast between the two.
Q3) Dalton just started a new job, and he's been late to work five of his first seven shifts. When his supervisor pulled him aside to explain why this was a problem, Dalton became angry and said he couldn't help it. What stage is Dalton in?
A) contemplation
B) maintenance
C) precontemplation
D) action
Q4) What are the five stages of grief as applied to change management?
Q5) What are the four stages of the appreciate inquiry process? Tell what happens in each stage.
To view all questions and flashcards with answers, click on the resource link above. Page 20