Management Skills Development
Final Exam
Course Introduction
Management Skills Development focuses on equipping students with essential skills required for effective leadership and management in organizational settings. The course covers key areas such as communication, team building, problem-solving, decision-making, conflict resolution, motivation, and strategic thinking. Through a blend of theoretical frameworks, practical exercises, case studies, and reflective assessments, students will learn to apply management concepts to real-world scenarios, enhance their interpersonal abilities, and develop strategies for personal and professional growth in dynamic work environments.
Recommended Textbook
Management Fundamentals Concepts Applications and Skill Development 6th Edition by Robert
Available Study Resources on Quizplus
15 Chapters
1496 Verified Questions
1496 Flashcards
Source URL: https://quizplus.com/study-set/1869
Page 2
Chapter 1: Management and Its History
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37291
Sample Questions
Q1) The early literature on management attempted to describe______________.
A)classical management theory
B)basic principles
C)current developments
D)principles of efficiency
Answer: B
Q2) The staffing of an organizing is considered part of which management function?
A)organizing
B)controlling
C)planning
D)leading
Answer: A
Q3) Transitioning from employee to manager is usually a natural and normal transition.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Environment: Culture,Ethics,and Social Responsibility
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37292
Sample Questions
Q1) Post conventional level behavior is motivated by the desire to live up to others expectations.
A)True
B)False
Answer: False
Q2) Thorton is an employee of Chapta,a major manufacturer of modular furniture.Over the past months,sales have been down a bit and Thorton has been questioned by his manager as to why.Thorton was made aware that there were problems with the shipment of lumber received which was used in the manufacturing of the last eight runs of furniture.Thorton did not sufficiently check the material until it was already used in production.Though he suspects that the decline in sales is connected to current customer complaints,Thorton tells his manager that there has been an industry wide reduction in sales.Which of the conventional levels of justification do you see Thorton is using? Support your answer.
Answer: Answers to this question will vary but should discuss either diffusion of responsibility or attribution of blame.
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Managing Diversity in a Global Environment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37293
Sample Questions
Q1) Government grants,loans,and tax breaks given to domestic companies are considered to be _________.
A)Quotas
B)Subsidies
C)Tariffs
D)Embargos
Answer: B
Q2) Which of these GLOBE dimensions does not fit with Hofstede's definition of collectivism?
A)High societal collectivism
B)Low performance orientation
C)Low societal collectivism
D)High performance orientation
Answer: B
Q3) Global sourcing is also known as outputting.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Creative Problem Solving and Decision Making
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/37294
Sample Questions
Q1) ____________ is the final stage in the creative process.
A)Clarification
B)Preparation
C)Evaluation
D)Illumination
Q2) Problem solving and decision-making are interrelated with each other.
A)True
B)False
Q3) Which of the following is NOT one of the four approaches that are commonly used to analyze alternative solutions?
A)Quantitative techniques
B)Kepner-Tregoe method
C)Consensus mapping
D)Intuition
Q4) Incubation is not one of the three stages in the creative process.
A)True
B)False
Q5) Programmed decisions are those that arise in recurring or routine situations.
A)True
B)False
6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Strategic and Operational Planning
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37295
Sample Questions
Q1) What strategy is responsible for recruiting,selecting,training,evaluating,and compensating employees?
A)Finance strategy
B)Marketing strategy
C)Cost leadership strategy
D)Human Resources strategy
Q2) Acquiring a merger or acquisition is which strategy?
A)Grand strategy
B)Business strategy
C)Adaptive strategy
D)Growth strategy
Q3) In the assessment of the present strategy based on performance step,what indicators should one look at to have a complex comparison of performance?
A)market share
B)net profit
C)return on assets
D)accounts receivable
Q4) Explain why it is important to set a specific date for accomplishing an objective.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Change, innovation, and Entrepreneurship
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37296
Sample Questions
Q1) How do the four management functions relate to change?
Q2) Mary is a new supervisor working with a pre-existing staff that has resisted many of the new policies she has put into place.She realizes that she may have overstepped boundaries with the staff and has made efforts to make sure the staff knows she has their best interests in mind.She has encouraged staff members to suggest their own ideas and emphasizes that their input is important in making decisions.How is Mary overcoming resistance with her staff?
A)by creating a win-win situation
B)by creating urgency
C)by clearly state why the change is needed and how it will affect employees
D)by developing a positive trust climate for change
Q3) Which of the following forms of organizational development intervention is the oldest and most popular technique at the department,division,and organizational levels?
A)Team building
B)Survey feedback
C)Forcefield analysis
D)Process consultation
Q4) List and describe four ways to overcome resistance to change.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Q5) List and describe the differences in risks entrepreneurs and intrapreneurs have.
Chapter 7: Organizing and Delegating Work
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/37297
Sample Questions
Q1) Line authority is the responsibility to advise and assist other personnel.
A)True
B)False
Q2) An organization chart shows the structure of an organization with informal authority.
A)True
B)False
Q3) ____________ is the process of assigning responsibility and authority for accomplishing objectives
A)Commanding
B)Managing
C)Delegating
D)Reworking
Q4) Which of the following is not a dimension of employee productivity and quality of working life?
A)Skill variety
B)Authority
C)Autonomy
D)Feedback
Q5) How does informal authority develop?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Team Work
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/37298
Sample Questions
Q1) Why is diversity important to group composition?
A)To increase functionality of the group
B)Diverse groups are generally more productive than homogeneous groups
C)Diversity ensures varied viewpoints
D)Diversity is not important to group composition
Q2) There are two key variables in each stage of group development._____ tends to continue to increase over time,whereas ____ tends to start high,drop off,and then rise.
A)Commitment;roles
B)Structure;competence
C)Competence;commitment
D)Norms;roles
Q3) When you help the team set the standards and develop positive norms as you transition from being a group into a team,you are ______.
A)Planning
B)Controlling
C)Leading
D)Meeting deadlines
Q4) What are the stages of group development? Briefly give an explanation of each.
Q5) Describe what an agenda is in regards to a meeting plan.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Human Resources Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37299
Sample Questions
Q1) ________________ involves ongoing giving of praise for a job well done to maintain performance or take corrective action when standards are not met.
A)Managing
B)Training
C)Coaching
D)Teaching
Q2) Miranda is looking to hire a new barista at her coffee shop.Which of the following would be considered appropriate for a realistic job preview for the position?
A)opportunity to work with a variety of people
B)provide service to customers operating under time constraints
C)provide service to rude customers
D)opportunity to work in a fast paced environment
Q3) Effective Human Resources Management gives a company a competitive advantage,greater survival chances,________,and higher revenue growth.
A)strategic planning
B)job analysis
C)lower employee turnover
D)high compensation
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Organizational Behavior: Power, politics, conflict, and Stress
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37300
Sample Questions
Q1) Shabanna has been at Muidats Athletic Management for three years.Though she is an average employee as far as handling her clients,she is often caustic toward the administrative support staff.She feels that she is the best employee at the company and that the management does not appreciate her efforts which is why she has never been promoted to team lead.Which type of locus control does Shabanna have?
A)Explanational
B)Critical
C)Internal
D)External
Q2) ________ exists whenever people are in disagreement and opposition.
A)Consensus
B)Conflict
C)Concern
D)Neglect
Q3) Networking increases which type of power?
A)Coercive
B)Legitimate
C)Connection
D)Referent
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Motivating for High Performance
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37301
Sample Questions
Q1) Gerson has all the skills to be a great manager but he lacks the desire to be anything more than a regular employee.Which factor contributes the most to Gerson's low performance?
A)Motivation
B)Ability
C)Resources
D)Behavior
Q2) Amy gives as much praise,rewards,and recognition to her employees as she possibly can when her employees are performing well.Which of the following theories is behind Amy's motivation?
A)Hierarchy of Needs theory
B)ERG theory
C)Two-factor theory
D)Acquired Needs theory
Q3) State the major differences among content,process,and reinforcement theories.
Q4) The Equity theory proposes that achievable but difficult goals motivate employees.
A)True
B)False
Q5) Why is the motivation of the manager important to the department?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Leading With Influence
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37302
Sample Questions
Q1) John is the manager of a small business.He often goes around to his employees to motivate them to achieve organizational objectives.This is an example of successful
A)Team member
B)Group member
C)Leadership
D)Management
Q2) Debbie has worked at Kidman Company for the past six years.Part of her job responsibility since she started has been to take the mail to the mailroom every afternoon at 4:00PM.It is now 4:00PM.Which of the following best describes the maturity level of Debbie and the leadership style that her boss should use so that the job gets done?
A)Low maturity of employee: the manager should use the telling style
B)Low to moderate maturity of employee: the manager should use the selling style
C)Moderate to high maturity of employee: the manager should use the participating style
D)High maturity of employee: the manager should use the delegating style
Q3) Structuring dimension focuses on getting the job done.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Communication and Information Technology
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37303
Sample Questions
Q1) Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and referred to the new computer system as a smashing success.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.Which communication barrier seems to be at play?
A)perception
B)emotions
C)filtering
D)noise
Q2) It important to remember that when one gives you criticism,they are probably wanting to __________.
A)break you down
B)see how tough you are
C)help you succeed
D)make themselves feel important
Q3) DSS place greater emphasis on integrating external data and information with internal information on critical success factors.
A)True
B)False
Q4) List and define the five questions one should answer before sending a message.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Managing Control Systems, finances, and People
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37304
Sample Questions
Q1) Clan or group control relies on which of the following?
A)Culture and Norms
B)Standing Plans
C)Leadership
D)Manager interference
Q2) An investment banker would look at the __________ to determine how much revenue and profit a prospective company had for any given time period.
A)cash flow statement
B)revenue budget
C)manager's prospectus
D)income statement
Q3) Warranties are an example of:
A)Concurrent control
B)Rework control
C)Damage control
D)Preliminary control
Q4) Please list each of the four steps in the control systems process and explain why each are important to reaching goals.
Q5) What is the most important part of coaching?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Operations, Quality, and Productivity
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/37305
Sample Questions
Q1) What is a balanced scorecard and how can it be used to measure organizational performance?
Q2) The Smith General Contracting Company commonly completes projects by sending their resources to the customer's site rather than at their own facilities.This is a(n)_______ operation system.
A)Individual Process Operations
B)Project Process Operations
C)Continuous Process Operations
D)Repetitive Process Operations
Q3) With globalization,the speed of competition has:
A)increased
B)decreased
C)remained constant
D)become extinct
Q4) The only real way to increase your standard of living is to increase your productivity.
A)True
B)False
Q5) What is Supply Chain Management?
Q6) List two differences between make-to-stock and make-to-order operations.
To view all questions and flashcards with answers, click on the resource link above. Page 17