Management Skills Development Exam Solutions
Course Introduction
Management Skills Development focuses on equipping students with the essential interpersonal and organizational skills required for effective leadership in modern workplaces. The course explores key topics such as communication, decision-making, team building, conflict resolution, motivation, and time management. Through a combination of theoretical frameworks, practical exercises, case studies, and self-assessment tools, students gain hands-on experience in applying management concepts to real-world scenarios. By the end of the course, participants will have developed the confidence and competence to manage teams, drive organizational goals, and adapt to dynamic work environments.
Recommended Textbook
Human Relations for Career and Personal Success 4th Canadian Edition by Andrew J. DuBrin
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16 Chapters
787 Verified Questions
787 Flashcards
Source URL: https://quizplus.com/study-set/1246 Page 2
Chapter 1: Human Relations and Yourself
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/24597
Sample Questions
Q1) Feedback is any information that indicates the level of your performance.
A)True
B)False
Answer: True
Q2) Self-respect is a major component of self-esteem.
A)True
B)False
Answer: True
Q3) Workers with high self-esteem are typically average performers because they divide their interests between work and personal life.
A)True
B)False
Answer: False
Q4) The self-concept:
A) is highly predictable from one situation to another.
B) applies to mental but not physical activities.
C) applies to physical but not mental activities.
D) usually has several components.
Answer: D
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Chapter 2: Self-Motivation and Goal Setting
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) ________________is the best-known categorization of needs.
A)Maslow's hierarchy
B) Erikson's stages of development
C) Freud's concepts of the self
D) Descartes rules of induction
Answer: A
Q2) A problem noted with a performance-goal orientation is that it can:
A) reduce interest in the task itself.
B) place too much emphasis on new learning.
C) place too much emphasis on mastering a situation.
D) make a person obsessed with finding joy in the task.
Answer: A
Q3) An appropriate (or key) objective in a work setting specifies:
A) the steps necessary to accomplish a goal.
B) satisfaction levels for employees.
C) outcomes of what the department was created to produce.
D) process goals such as "teamwork" and "improve morale."
Answer: C
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4
Chapter 3: Problem Solving and Creativity
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50 Flashcards
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Sample Questions
Q1) ___________, or solo brainstorming, arrives at creative ideas by jotting them down.
A) Bargaining
B) Sharing ideas
C) Brainstorming
D) Brain writing
Answer: D
Q2) The saying, "Necessity is the mother of invention" emphasizes the contribution of __________ to creativity.
A) certain mental activities
B) ability
C) intrinsic motivation
D) environmental conditions.
Answer: D
Q3) Perfectionism not only brings about excellent work results, it has a positive impact on mental health.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Achieving Wellness and Managing Stress
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) A common element to obvious risks to health and safety is that they are:
A) illegal activities.
B) conscious acts that usually can be avoided.
C) more mental than physical.
D) related to intake of hazardous substances.
Q2) Everyday annoyances are bothersome but make a minor contribution to stress.
A)True
B)False
Q3) Some of the mental benefits of physical exercise are attributed to endorphins released into the body.
A)True
B)False
Q4) Wellness programs emphasize prevention more than the treatment of health problems.
A)True B)False
Q5) People with an internal locus of control are highly susceptible to stress. A)True
B)False
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Chapter 5: Dealing With Life Changes and Personal Problems
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) When using visualization to overcome self-defeating behaviour, visualize:
A) yourself engaging in winning action and thoughts.
B) your adversaries going down in defeat.
C) the last time you came out a winner.
D) the biggest loser you know in action.
Q2) According to Lawrence Kohlberg, adolescents begin to develop _____ levels of moral thought.
A) one.
B) two.
C) three.
D) six.
Q3) A symptom of depression is to attribute personal successes to luck.
A)True
B)False
Q4) A major way of benefiting from criticism is to:
A) be quite selective about listening to criticism.
B) demand documentation from the criticizer.
C) accept criticism only from people with winner scripts.
D) stand outside oneself to observe the criticism.
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) The social exchange theory of attraction contends that relationships are based mostly on:
A) love for others.
B) self-interest.
C) a desire for intimacy.
D) romantic infatuation.
Q2) An important contributor to happiness is to:
A) live with what you cannot change.
B) change yourself to meet society's aesthetic standards.
C) establish goals for changing conditions that are difficult to change.
D) avoid vigorous physical exercise.
Q3) One of the keys to happiness is to concentrate more on the past and future than on the present.
A)True
B)False
Q4) The purpose of the five principles of psychological functioning is to:
A) learn how to juggle the spheres of life.
B) act as a guide to deal with difficult people.
C) act as a guide toward achieving inner happiness.
D) overcome adversity in everyday life.
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Chapter 7: Communicating With People
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) ____________________ in work and personal life can be created when the sender and receiver come from different cultures and are not fluent in each other's language.
A) Work barriers
B) Personality barriers
C) Communication barriers
D) Social barriers
Q2) Mirroring always takes the form of imitating the boss in order to communicate better and win favour.
A)True
B)False
Q3) According to the "short course in human relations," the four most important words are:
A) What is your opinion?
B) Do you believe me?
C) I wish you understood.
D) Have a nice day.
Q4) Being a source of positive gossip brings a person power and credibility. A)True
B)False
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Chapter 8: Developing Intercultural Competence
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) When trying to communicate with someone from another culture, avoid using other-orientation.
A)True
B)False
Q2) ___________ is an unjustifiable negative attitude toward a group and its members.
A) Discrimination
B) Stereotyping
C) Prejudice
D) Ethnocentrism
Q3) Group norms are written out for all members.
A)True
B)False
Q4) Many barriers to effective cross-cultural relations surface because a person is unaware that he or she is ________ another individual.
A) praising
B) discrimination against
C) slighting
D) defending
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Chapter 9: Handling Conflict and Being Assertive
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) The easiest way to deal with sexual harassment is to:
A) file a formal complaint at the first hint of harassment.
B) avoid all company functions where alcohol is served.
C) keep a plaque on your desk listing the various types of sexual harassment.
D) speak up before it becomes serious.
Q2) A _____________is a small, semiconscious message we send with a powerful impact on the receiver.
A) microinequity
B) macroimnquity
C) mezzoinequity
D) exoinequity
Q3) The aftermath of extreme conflict may have high financial and ___________ costs
A) Emotional
B) Physical
C) Mental
D) Employment
Q4) Flexible work arrangements allow people to work only when they want to at the workplace.
A)True
B)False
11
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Chapter 10: Getting Along With Your Manager or Team Leader
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) Assisting your manager with a difficult problem he or she faces is included in the tactic:
A) display good job performance.
B) be dependable and honest.
C) appreciate your manager's strengths.
D) be loyal.
Q2) A customer has returned a purchase to a store because she discovered it was broken when she opened it at home. She is very angry and threatening not to buy from this store again. An employee with good emotional intelligence would:
A) know she probably broke the product herself and be quietly relieved that she will not be back.
B) attempt to persuade her that it was the supplier and not the store who is responsible for the defective product.
C) politely but firmly explain there is a policy of no refunds and refer her to a manager if she continues to argue.
D) disarm her by agreeing this purchase has been a frustrating waste of time for her and offer to personally locate another item which is in excellent condition.
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Chapter 11: Getting Along With Co-Workers and Customers
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/24607
Sample Questions
Q1) The "Yes, But" Player. This person is basically responsible for his or her part on the team.
A)True
B)False
Q2) The first stage of group development is storming.
A)True
B)False
Q3) The purpose of backstabbing is usually to:
A) become an open and candid person.
B) improve organizational efficiency.
C) retaliate for an injustice.
D) discredit somebody else.
Q4) The Whiner/Complainer boost the entire spirit of the group with continual complaining and whining.
A)True
B)False
Q5) Backstabbing tends to increase in frequency when competition for jobs becomes less intense.
A)True
B)False
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Chapter 12: Developing Self-Confidence and Leadership Skills
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) A key advantage of peak performance is that it can usually be achieved while doing two or more tasks at once.
A)True
B)False
Q2) Being too self-confident may lead a person to:
A) ignore potential problems.
B) long periods of depression.
C) become too dependent on suggestions from others.
D) strive for perfection in solving problems.
Q3) A leader with high self-efficacy is likely to:
A) assign over-demanding tasks to group members.
B) feel uncomfortable in difficult situations.
C) set low goals for the group.
D) believe that a task is doable.
Q4) One of the most effective ways of becoming a leader is to begin by leading yourself, or practicing self-leadership.
A)True
B)False
Page 14
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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50 Flashcards
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Sample Questions
Q1) A skill refers to something:
A) inborn, but yet to be developed.
B) that you can actually do now.
C) physical rather than mental.
D) mental rather than physical.
Q2) A recommended way of launching a second career is to give it your best shot by pursuing it full time as soon as possible.
A)True
B)False
Q3) To best implement the career-finding strategy of choosing a growth occupation, it is particularly important to choose:
A) from the top five percent of growth occupations.
B) occupations that have a pattern of long-term growth.
C) an occupation that matches your interests.
D) an occupation that is growing in several regions of the country.
Q4) A portfolio career gives a person some protection against the risk of job loss.
A)True
B)False
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Chapter 14: Conducting a Job Search
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50 Flashcards
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Sample Questions
Q1) If you job hunt on the Internet, you:
A) will be required to send an electronic résumé.
B) will be required to pay a royalty fee to Microsoft.
C) still might be asked to mail in a hard-copy résumé.
D) can ignore other job search methods.
Q2) Help-wanted ads are part of the insider system in conducting a job search.
A)True
B)False
Q3) Job searches are conducted:
A) primarily early in a person's career.
B) for a variety of purposes.
C) primarily after being fired or laid off.
D) primarily when other approaches to finding a job fail.
Q4) Help-wanted ads are used mostly for finding top-paying positions.
A)True B)False
Q5) Aptitude tests measure a person's current job knowledge and skills.
A)True
B)False
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Chapter 15: Developing Good Work Habits
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) A major reason that good work habits improve personal life is that they help prevent a person from being preoccupied with unfinished tasks.
A)True
B)False
Q2) Goals improve time management because they:
A) help you concentrate on one task at a time.
B) lead to neatness and orderliness.
C) help you avoid perfectionism.
D) propel you toward good use of time.
Q3) A recommended method of time management is to tackle distasteful tasks:
A) while well rested.
B) while fatigued.
C) first.
D) last.
Q4) Following the WIFO principle means:
A) doing the most distasteful task first.
B) taking a break before tackling the most demanding tasks.
C) doing the small tasks first.
D) express more positive attitudes towards your work.
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Chapter 16: Getting Ahead in Your Career
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Getting ahead in business-related fields is exceedingly difficult unless you can _______ ________to other people.
A) relate effectively.
B) know how to read minds.
C) be aggressive.
D) relate ineffectively.
Q2) A traditional career path is the same as a horizontal career path.
A)True
B)False
Q3) A code of behaviour required in work settings is referred to as:
A) regulations.
B) office politics.
C) office policy.
D) business etiquette.
Q4) Success, as defined in the human relations text, refers to attaining:
A) an income high enough to satisfy you.
B) organizational rewards and personal satisfaction.
C) the rank of vice-president or higher.
D) money and power without compromising your values.
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