Management Skills Development Exam Questions
Course Introduction
Management Skills Development is a comprehensive course designed to equip students with the essential competencies required to excel in managerial roles across diverse organizational environments. Through a blend of theoretical frameworks and practical applications, the course covers critical areas such as effective communication, team leadership, problem-solving, decision-making, conflict resolution, motivation, and time management. Students will engage in interactive exercises, case studies, and self-assessment tools to enhance their self-awareness and interpersonal skills. By the end of the course, participants will have developed a toolkit of strategies to lead teams effectively, adapt to dynamic business settings, and foster a productive and positive workplace culture.
Recommended Textbook
Human Relations in Organizations Applications And Skill Building 9th Edition by
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13 Chapters
1408 Verified Questions
1408 Flashcards
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Page 2
Robert N. Lussier
Chapter 1: Understanding Behavior, Human Relations, and Performance
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/56117
Sample Questions
Q1) "There are many Asians and Europeans working in our company." Which of the following factors can be identified with this statement?
A) Diversity
B) Ethics
C) Crisis
D) Technology
Answer: A
Q2) Which of the following is a myth about human relations?
A) Human relations skills are more important than technical skills.
B) Leadership skills can be developed.
C) Effective leaders have good human relations skills.
D) Human relations is common sense.
Answer: D
Q3) Which of the following is Elton Mayo known as?
A) The first manager-entrepreneur
B) The real father of personnel administration
C) The father of human relations
D) The father of scientific management
Answer: C
Page 3
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Chapter 2: Personality, Stress, Learning, and Perception
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Locus of control is a two-dimensional personality classification method.
A)True
B)False
Answer: True
Q2) "My boss is constantly checking up on me and telling me what to do." What type of stressor does this statement reveal?
A) Organizational climate
B) Management behavior
C) Environmental stressor
D) Job satisfaction
Answer: B
Q3) _____ is the process of generalizing the behavior of all members of a group.
A) Rationalizing
B) Internalizing
C) Stereotyping
D) Marginalizing
Answer: C
Q4) After a person notices our appearance and nonverbal expressions, he or she observes our _____.
Answer: behavior
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Chapter 3: Attitudes, Self-Concept, Values, and Ethics
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which theory states that supervisors' attitudes and expectations of employees, and how they treat them largely determine employee performance?
A) Expectation theory
B) Pygmalion effect
C) Hawthorne effect
D) Halo effect
Answer: B
Q2) Maria, the new assistant manager, expects her employees to report to her every week with a detailed productivity report. Her attitude illustrates which of the following?
A) Self-actualization theory
B) Theory Y
C) Theory X
D) Halo effect
Answer: C
Q3) _____ is the process of reinterpreting immoral behavior in terms of a higher purpose.
Answer: Moral justification
Q4) Self-concept is also called _____.
Answer: self-esteem or self-image
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Chapter 4: Time and Career Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Which of the following best states the purpose of a cover letter?
A) Introduce a resume and request an interview
B) Cover all the details in the resume
C) List previous jobs held and future aspirations
D) Provide educational qualifications and other skills
Q2) A task that requires personal involvement and immediate action is _____.
A) assigned a low priority
B) given medium priority
C) considered as high priority
D) a task to be delegated
Q3) Which of the following is the starting point in career planning?
A) Setting objectives
B) Career exploration
C) Self-assessment
D) Career preferences
Q4) List five ways to enhance your chances of career advancement.
Q5) Asking questions is a sign of intelligence and shows interest in the organization.
A)True
B)False
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Chapter 5: Communications, Emotions, and Criticism
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) As the sender transmits a message, how you respond to the message does not directly affect communication.
A)True
B)False
Q2) "The board wants to look at the turnover and taxes of the last four quarters." Which of the following is the most appropriate channel for this message?
A) Report
B) Telephone
C) Memo
D) Poster
Q3) Many employees, including managers, complain about organizational communications. What are some of the complaints and how can communications be improved?
Q4) _____ is a process of having the receiver restate the message in his or her own words.
A) Paraphrasing
B) Encoding
C) Decoding
D) Reinstating
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Chapter 6: Dealing With Conflict
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Which of the following is a step in initiating conflict resolution?
A) Listening to and paraphrasing the problem using the XYZ model
B) Asking for, and/or giving, alternative solutions
C) Implementing one's plan persistently
D) Agreeing with some aspect of the complaint
Q2) It is best to be in the natural child ego state if the person with whom you are interacting is in the adult ego state.
A)True
B)False
Q3) "I need you to make a presentation to a potential client today." "Why do I have to do it? Can't you get someone else to do it?" Which of the following transactions is this an example of?
A) Crossed
B) Complementary
C) Responsive
D) Ulterior
Q4) Some people say that because transactional analysis was developed in the 1960s, it is outdated. Do you agree, or do you believe that TA can help us understand behavior and improve human relations?
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Chapter 7: Leading and Trust
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Which of the following did Ghiselli identify as the most important trait for effective leadership?
A) Initiative
B) Need for occupational achievement
C) Decisiveness
D) Supervisory ability
Q2) What are your views on situational supervision? Recall a manager you have now or have had. Which of the four styles does or did the manager use? Would you use the model on the job?
Q3) The Leadership Grid states that the one best style to use in all situations is the 9, 9 team manager style, with a high concern for both people and production. Do you agree with this statement?
Q4) Supervisors who show moderate efforts to get the job done while meeting employee needs use the _____ style according to the leadership grid.
A) sweatshop manager
B) organized-person manager
C) team manager
D) country club manager
Q5) Explain situational leadership developed by Paul Hersey and Kenneth Blanchard.
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Chapter 8: Motivating Performance
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) "Although I put in more hours of work than Joseph, I can never do as well as him." Which of the following factors is a reason for this low performance?
A) Ability
B) Money
C) Motivation
D) Resources
Q2) The expectancy theory, which is Vroom's formula, states that Performance = Expectancy × Valence.
A)True
B)False
Q3) _____ is also called negative reinforcement.
Q4) Will you actually use Model 8.3 to motivate yourself?
Q5) According to the needs hierarchy theory, self-actualization is the most powerful need.
A)True
B)False
Q6) Explain the motivation process and the three factors affecting performance.
Q7) Explain the needs hierarchy theory.
Page 10
Q8) _____ is the internal process leading to behavior to satisfy needs.
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Chapter 9: Ethical Power, Politics, and Etiquette
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) "Julia has performed very well this month and her work is constantly improving." Which of the following power bases would be most appropriate in this situation?
A) Reward
B) Connection
C) Referent
D) Coercive
Q2) "Kyle has shown great determination and strength under extremely challenging circumstances. I am going to have to send him and his family on a vacation on company expense to keep him going." Which of the following is being used as a way to influence Kyle?
A) Coercive Power
B) Connection Power
C) Reward Power
D) Legitimate Power
Q3) Of the 10 political behaviors in Self-Assessment Exercise 9-2, which two need the most effort on your part? Which two need the least? Explain your answers.
Q4) Explain the common expectations of bosses.
Q5) Describe the different bases of power.
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Chapter 10: Networking and Negotiating
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Negotiation is also called _____.
Q2) List the steps included in the networking interview process.
Q3) Distributive bargaining creates a win-lose situation.
A)True
B)False
Q4) Can the influencing process really be conducted ethically and in a way that meets the goal of human relations, or is it just manipulation?
Q5) _____ is a process in which two or more parties have something the other wants and attempt to come to an exchange agreement.
A) Servicing
B) Negotiating
C) Networking
D) Coalition building
Q6) Which of the following are one's secondary connections?
A) Professional friends
B) Coworkers
C) Relatives
D) Friend's relatives
Q7) Give a job example of distributive and integrative bargaining.
Page 12
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Chapter 11: Team Dynamics, Creativity and Problem
Solving, and Decision Making
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) _____ roles are the things group members do and say to develop and sustain group dynamics.
A) Withdrawal
B) Task
C) Self-interest
D) Maintenance
Q2) What is team dynamics? Describe its components.
Q3) "Why are we spending so much time discussing this? It's very simple and clear," thought Tony as he scribbled carelessly during the team meeting. Which of the following types of problem members does Tony belong to?
A) Bored member
B) Social loafer
C) Wanderer
D) Silent member
Q4) _____ occurs when the group's solution to a problem or opportunity is superior to all individual's.
Q5) Identify group problem members at a meeting you attended. Was the leader effective in handling them? What would you have done to make them more productive members? Explain in detail.
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Chapter 12: Organizational Change and Culture
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Describe your college's culture. Is it strong or weak? Are there any good slogans and/or symbols that help convey your college's culture? Give at least one new way (slogans/symbols, etc.) to promote your college's culture.
Q2) "Ron Peters, the founder of Culminate, delivered an inspirational speech at the National Conference on Entrepreneurship." Which of the following is associated with this statement?
A) Organizational climate
B) Organizational culture
C) Organizational structure
D) Organizational development
Q3) Do your professors use consistent standards in terms of the work they require in their courses and the performance appraisal grades they give? Or do some professors require more work than others? Do some give lots of As while others give lots of lower grades? Is this diversity in work requirements and performance appraisal positive or negative? Why does it exist?
Q4) Describe the MIS at an organization, preferably one with which you have been associated. If you are not knowledgeable about the organization's MIS, talk with someone who is.
Q5) The integration of both people and technology is known as creating a _____.
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Chapter 13: Valuing Diversity Globally
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) A bona fide occupational qualification allows discrimination on the basis of religion, sex, or national origin where it is reasonably necessary to normal operation of a particular enterprise.
A)True
B)False
Q2) Prohibited information is information that does not relate to a bona fide occupational qualification for the job.
A)True
B)False
Q3) Identify a complaint you brought to a supervisor. If you have never complained, interview someone who has. State the complaint and identify the steps in the complaint model the supervisor did and/or did not follow.
Q4) Which of the following is true about the roles played by fathers?
A) Fathers are unimportant in child care.
B) Criminals are trained by their fathers.
C) Most criminals have no real relationship with their fathers.
D) Paternal love doesn't impact children.
Q5) Distinguish between prejudice and discrimination. List common areas of employment discrimination.
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