Management Science Test
Bank
Course Introduction
Management Science is an interdisciplinary field that applies quantitative and analytical methods to aid decision-making in organizations. This course introduces students to the fundamentals of problem-solving and optimization in business contexts, utilizing mathematical modeling, statistical analysis, and computational techniques. Emphasis is placed on topics such as linear programming, decision analysis, forecasting, simulation, and project management. Through case studies and practical applications, students will learn how to approach complex managerial problems systematically and support strategic decisions with data-driven insights.
Recommended Textbook
Managing for Quality and Performance Excellence 8th Edition by James R. Evans
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13 Chapters
1384 Verified Questions
1384 Flashcards
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Page 2
Chapter 1: Introduction
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Managing for quality in organizational processes has been referred to as _____ while managing product quality has been referred to as _____.
A)Big Q, Little q
B)Little q, Big Q
C)process management, total quality
D)total quality, process management
Answer: A
Q2) The traditional way of viewing an organization is by surveying the _____ -by keeping an eye on an organization chart.
A)vertical dimension
B)horizontal dimension
C)number of employees
D)organizational culture
Answer: A
Q3) The employee who conducts a final product inspection is the principle judge of quality under total quality.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Total Quality In Organizations
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The American Society for Quality has long promoted a successful program for improving the quality of elementary school education called:
A)Learning Children.
B)Early Achievers.
C)Koalaty Kid.
D)E-learning.
Answer: C
Q2) A study by the American Society for Quality revealed that:
A)elementary schools are more advanced than secondary schools in their use of quality tools and approaches.
B)secondary schools are more advanced than elementary schools in their use of quality tools and approaches.
C)secondary schools are equally advanced as elementary schools in their use of quality tools and approaches.
D)elementary schools and secondary schools lag behind higher education institutions in their use of quality tools and approaches.
Answer: A
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Page 4
Chapter 3: Philosophies And Frameworks
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) The need to "remove barriers to pride in workmanship" is associated with:
A)Crosby.
B)Juran.
C)Deming.
D)Taguchi.
Answer: C
Q2) The primary purpose of the Malcolm Baldrige National Quality Award is to develop an equivalent U.S.set of standards for the international ISO 9000 standards.
A)True
B)False
Answer: False
Q3) ISO 9000 implementation is recommended as an advanced step for companies that already have achieved success in implementing total quality.
A)True
B)False
Answer: False
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Chapter 4: Strategic Focus For Performance Excellence
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Explain the need for an environmental assessment and describe its features.
Q2) What is the purpose of a SWOT analysis in strategy development?
Q3) The _____ statement articulates the basic characteristics that shape the organization's view of the future and its strategy.
A)value
B)mission
C)vision
D)leadership
Q4) Action plans may include all of the following EXCEPT:
A)description of the competitive position of the firm vis-à-vis competitors.
B)details of resource commitments and time horizons for accomplishment.
C)the design of efficient processes.
D)creation of an accounting system that tracks activity-level costs.
Q5) The _____ organization is a functional form,with departments that are responsible for marketing,finance,and operations.
A)line
B)circular
C)matrix
D)hierarchical
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Chapter 5: Focusing On Customers
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Identify the category of the Baldrige criteria that directly relates to focusing on customers.List the examination items associated with this category.Explain the specific management processes that comprise each examination item.
Q2) Because _____ quality drives consumer behavior,producers should make every effort to ensure that ____ quality conforms to _____ quality.
A)perceived; actual; expected
B)expected; perceived; actual
C)expected; actual; perceived
D)actual; perceived; expected
Q3) Customer-contact employees are employees who experience "moments of truth" with the customer.
A)True
B)False
Q4) Which of the following is used to organize large number of ideas or facts into natural groupings?
A)Process flow chart
B)Scoring system
C)Affinity diagram
D)Likert scale
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Chapter 6: High Performance Workforce Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Several common approaches to work design-job enlargement,job rotation,and job enrichment-are contrary to Hackman and Oldham's model.
A)True
B)False
Q2) Which of the following is NOT TRUE regarding the Taylor system of workforce management?
A)Work processes are controlled externally.
B)Workers who run the process control it.
C)People are a part of the process.
D)Managers are to carefully control people.
Q3) _____ implies that all workers feel the need to know how their work is evaluated and the outcome of their evaluation.
A)Experienced meaningfulness
B)Experienced responsibility
C)Knowledge of results
D)Experienced motivation
Q4) Identify the Baldrige category that relates to human resource management.Identify and describe the examination items and key management processes that comprise the category.
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Chapter 7: Process Management
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) A _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period,as opposed to traditional applications,which are performed on a part-time basis.
A)continuous improvement team
B)quality circle
C)kaizen blitz
D)poka-yoke
Q2) In managing a supply relationship,_____ provides recognition for high-quality suppliers,which motivates them to improve continuously and attract more business.
Q3) In the context of process management,_____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance,whereas _____ implies enhancing performance.
A)performance, innovation
B)control, improvement
C)inspection, anticipation
D)standardization, customization
Q4) Explain the concepts of poka-yoke and kaizen blitzes.
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9
Chapter 8: Performance Measurement And Information Management
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) A measure is ______ if it provides the basis for decisions at the level at which it is applied.
A)understandable
B)actionable
C)observable
D)analyzable
Q2) Considering the labor base index _____ often provide a better measure than _____ because they represent planned rather than actual production. Standard hours; total labor hours
Q3) To reduce the inconsistency in calculating quality issues in products and processes,Six Sigma uses the measure of:
A)defects per million units (dpmu).
B)errors per million opportunities (epmo).
C)defects per million opportunities (dpmo).
D)errors per six million opportunities (epsmu)
Q4) Identify four categories of measures that might constitute a Balanced Scorecard of performance measures and provide and example of each.
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Chapter 9: Leading, building, and Sustaining Performance Excellence
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) When considering management systems,it is understood that people working in the system cannot do better than the system allows.
A)True
B)False
Q2) Perhaps the most significant cause of failure to effectively implement quality initiatives is a lack of:
A)leadership initiative and middle-management support.
B)alignment and integration with organizational systems.
C)constancy of purpose.
D)organizational resources.
Q3) Considering Deming's 14 points,"constancy of purpose" in U.S.firms is not viewed as a barrier to creating a total quality culture.
A)True
B)False
Q4) According to the International Quality Study best practices report,return on assets can be used to determine total quality implementation approaches.
A)True
B)False
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Chapter 10: Statistical Thinking And Applications
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97 Flashcards
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Sample Questions
Q1) A government report gives a 99% confidence interval for the proportion of welfare recipients who have been receiving welfare benefits for more than 5 years to be 21% ± 4.5%.Which of the following intervals could not be a 95% confidence interval for the proportion of welfare recipients who have been receiving welfare benefits for more than 5 years?
A)21% ± 4.2%
B)21% ± 3.76%
C)21% ± 3.9%
D)21% ± 4.8%.
Q2) In simple regression,a function describes how the dependent variable is a function of the independent variable.
A)True
B)False
Q3) A mathematical function that assigns numerical values to every possible outcome in a sample space is called a _____.
A)probability function
B)population constant
C)sample variable
D)random variable
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Page 12
Chapter 11: Six Sigma And Process Improvement
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) _____ refers to rapid changeover of tooling and fixtures in machine shops so that multiple products in smaller batches can be run on the same equipment.
A)Single minute exchange of dies
B)Total productive maintenance
C)Pull production
D)Efficient layout and standardized work
Q2) Focusing on how to maintain improvements occurs in which DMAIC phase?
A)Measure
B)Analyze
C)Improve
D)Control
Q3) Idea gathering is done in the Analyze phase of DMAIC.
A)True
B)False
Q4) Some have argued the Six Sigma programs are merely repackaged versions of older quality improvement programs that originally accompanied TQM initiatives in the 1980s.Present arguments that both support and refute this view.
Q5) Describe the categories of problems that have been found to be approached by Six Sigma methodology.
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Chapter 12: Design For Quality And Product Excellence
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104 Flashcards
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Sample Questions
Q1) The probability of failure equals 1.0 minus the probability of survival.
A)True
B)False
Q2) _____ is the process of applying scientific,engineering,and business knowledge to produce a basic functional design that meets both customer needs and manufacturing or service delivery requirements.
A)Concurrent engineering
B)Concept development
C)Product development
D)DFSS
Q3) Process capability is valid when measured in the presence of common cause variation.
A)True
B)False
Q4) _____ uses a type of matrix diagram to present data and information.
A)Quality function deployment
B)Concept engineering
C)DMADV
D)Concept development
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Chapter 13: Statistical Process Control
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following charts is used to monitor the average number of defects per unit when subgroup sizes vary?
A)s-chart
B)c-chart
C)p-chart
D)u-chart
Q2) The most commonly applied control limits for variables data are 3-sigma control limits.
A)True
B)False
Q3) If a process is neither capable nor in control,the appropriate first step is to:
A)remove common causes.
B)redesign the equipment.
C)remove sources of special cause variation.
D)determine the process capability index.
Q4) A p-chart is also called a:
A)pre-control chart.
B)probability chart.
C)fraction defective chart.
D)process capability chart.
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