Course Introduction
Management Science
Solved Exam Questions
Management Science is a discipline that applies analytical and quantitative methods to aid decision-making in organizational management. The course covers concepts and tools such as linear programming, decision analysis, simulation, forecasting, and inventory management. Students learn to model complex business problems, analyze data, and use software tools to support strategic planning and operational efficiency.
Emphasizing a systematic approach to problem-solving, the course helps students develop the skills necessary to optimize resources, improve productivity, and implement effective solutions in a variety of business settings.
Recommended Textbook
Production and Operations Management 2nd Edition by Martin Starr
Available Study Resources on Quizplus
20 Chapters
2240 Verified Questions
2240 Flashcards
Source URL: https://quizplus.com/study-set/2015
Page 2
Chapter 1: Product Line Planning and the Systems Approach
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/40074
Sample Questions
Q1) Product line planning is the starting point for strategic planning. A)True
B)False
Answer: True
Q2) Strategies do not have to be changed if goals can't be achieved.
A)True
B)False
Answer: False
Q3) Discuss the two key roles of quality assurance as they relate to the publishing process.
Answer: Quality assurance has two key roles: 1.enforcing strict quality standards across all functional groups and 2.interacting with and supporting the end-users,both students and instructors.
Q4) Service industries employ an increasing percent of the workforce. A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Productivity and Strategic Planning
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/40075
Sample Questions
Q1) The achievement of quality standards is an indirect responsibility of P/OM.
A)True
B)False
Answer: False
Q2) Formulating appropriate productivity measures to capture the effectiveness of operations is always a P/OM benchmarking challenge.
A)True
B)False
Answer: True
Q3) Which of the following are the critical components of the strategic imperatives for P/OM?
A)product
B)processes
C)products and processes
D)neither products nor processes
Answer: C
Q4) Product life is becoming longer.
A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Demand Creation and Predictive Planning
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/40076
Sample Questions
Q1) _____ is the result of dividing each absolute error term by its respective actual demand term.
A)MSE
B)MAPE
C)MAD
D)CFE
Answer: B
Q2) When actual demand results are known,the various forecasting methods are evaluated again,and the one that is least successful is chosen to make the prediction for the next period.
A)True
B)False
Answer: False
Q3) How far to go back in calculating moving averages depends on the recency of events that tend to determine the future. "Very recent" means more values;"not so recent" means few values.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Understanding Quality: ITS Management and Strategic Importance
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/40077
Sample Questions
Q1) Quality circles are based on the training technique that rotates employees through various jobs in pursuit of broader understanding.
A)True
B)False
Q2) Many products have failure probabilities that follow a U-shaped curve,which is known as the Weibull distribution.
A)True
B)False
Q3) The word quality is used in two different ways: the producer's view and the consumer's view.
A)True
B)False
Q4) _____ is applying systems vision to every aspect of quality in the organization.
A)P/OM
B)TQM
C)ISO
D)QMS
Q5) Why do we need international standards?
Q6) What issues should be considered when developing an appropriate warranty policy? Page 6
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 5: Process Configuration Strategies
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/40078
Sample Questions
Q1) Simulation is not the best method available for designing good processes.
A)True
B)False
Q2) A flow shop that can be shut down and dismantled has the same high level of special-purpose equipment as a full-time dedicated flow shop.
A)True
B)False
Q3) Being the high-cost producer is a major goal of most firms.
A)True
B)False
Q4) _____ are a type of work configuration that is used for start-up purposes,such as for major new undertakings like building a bridge.
A)Projects
B)Simulations
C)Work configurations
D)Processes
Q5) Work configurations are successfully used for training,testing,and analyzing. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 6: Process Analysis and Redesign
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/40079
Sample Questions
Q1) It is generally less expensive to use corrective maintenance than preventive maintenance.
A)True
B)False
Q2) Discuss the two ways process redesign can take place.
Q3) _____ is defined as the application of computer software to evaluate the performance of a process.
A)CI
B)CAPP
C)REE
D)TMP
Q4) When creating a process flow chart,one should not state the exact materials to be used and the precise amounts that will be consumed.
A)True
B)False
Q5) It is possible to find equipment that can run one job while workers are changing the setup to run a different job in the SMED approach.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 7: Quality Assurance
Available Study Resources on Quizplus for this Chatper
115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/40080
Sample Questions
Q1) Continuing with casual analysis,after the fishbone diagram is considered complete,it is reasonable to determine what variations of cause and effect should be tested.
A)True
B)False
Q2) The term,Zero Defects,was popularized by:
A)Philip Deming.
B)Philip Crosby.
C)W.Edwards Deming.
D)Taguchi.
Q3) Defectives can be removed from a shipment that contains errors through a procedure called detailing.
A)True
B)False
Q4) _____ show at a glance what factors affect quality and thereby what may be the causes of quality problems.
A)p-charts
B)c-charts
C)Cause and effect charts
D)Bar charts
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 8: Management of Technology Mot
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/40081
Sample Questions
Q1) Management of technology involves knowing when to shift from one form of technology to another.
A)True
B)False
Q2) Because fabrication is very similar to assembly,it is useful to maintain the same agendas for DFM and DFA.
A)True
B)False
Q3) An important part of the technology of supply chains is the means by which _____ are able to know where things are located.
A)suppliers
B)producers
C)customers
D)all of the above
Q4) In general,testing technology is conditional upon a complete comprehension of the process being tested.The ramifications of testing technology apply to only a few applications.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Teamwork Planning Requires Job Design
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/40082
Sample Questions
Q1) Short-term Contribution Margin (STCM) has been calculated to be $70,000.Overhead allocation is estimated for one week as follows: General expenses are $40,000;used general expenses are $30,000;unused general expenses constitute the remainder of $10,000.Working in units of ten thousands,GE = $4,with UGE = $3,and UNGE = $1.What is the operating profit?
Q2) The performance of P/OM systems is not dependent on the participation of people.
A)True
B)False
Q3) The text example used the _____ approach to time each work element
A)snap-back
B)continuous
C)reverse process
D)cycle-reduction
Q4) The repertoire of _____ techniques has been expanding to include more experimentation and new technology.
A)training
B)production
C)operations
D)marketing
Q5) What are the advantages of computer-based training?
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Supply Chain Capacity Planning
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/40083
Sample Questions
Q1) Actual capacity is the greatest throughput rate that can be achieved with the existing configuration of resources and the accepted product or service mix plans.
A)True
B)False
Q2) _____ is determined by calculating the amount of time that is available when fully utilizing the resources that are already in place to make and deliver product throughputs.Doubling the number of machines doubles the amount of available time.
A)T
B)U
C)E
D)C
Q3) Shutting down the production system for 2 hours of an 8-hour day does not effect the measure U,which remains at 100 percent.
A)True
B)False
Q4) Discuss the long- and short-term issues related to CRP.
Q5) How can LP or linear program be used in a strategic way to support capacity management?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 11: Facilities Planning: Location and Layout
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/40084
Sample Questions
Q1) Location,structure,and site come as a package of tangible conditions.Intangible issues have no costs and should not be included in analysis.
A)True
B)False
Q2) Choice of a specific building is often best decided after the A)equipment is chosen.
B)layout of the facility has been created.
C)location is chosen.
D)cost is determined.
Q3) Transportation costs are a _____ for a new start-up company or division.
A)trivial matter
B)primary concern
C)secondary concern
D)none of the above
Q4) The decision to be a nearby just-in-time supplier requires a mutual interchange of _____.
A)good and services
B)raw materials and WIP
C)trust and loyalty
D)all of the above
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Materials Management Impacts All Supply
Chain Participants
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/40085
Sample Questions
Q1) _____ provide a useful history of _____.
A)Purchasing records;discounts obtained
B)Suppliers records;days of inventory (DOI)
C)Accounting records;inventory turns
D)Quality control records;purchase prices
E)Legal records;ethical issues
Q2) MM connects the _____ sourcing of supplies to the _____ scheduling of product to be delivered to the customer.
A)external;internal
B)internal;external
C)efficient;inefficient
D)none of the above
Q3) Order errors include materials that do not meet blueprint (and other) specifications.To correct these problems requires surcharges which result in overpriced materials.
A)True B)False
Q4) Purchasing records provide a history of what has been done in the past.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 13: Aggregate Planning to Balance Supply and Demand
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/40086
Sample Questions
Q1) _____ is achieved by collecting and lumping all items to be produced together.
A)Strategic planning
B)Detailed scheduling
C)Company planning
D)Aggregate planning
Q2) Why is the term aggregation used in the concept of Aggregate Demand?
Q3) By varying the size of the workforce,production output can be made to match demand if facilities and equipment allow.
A)True
B)False
Q4) The HMMS model requires three cost coefficients (C ,C ,and C ) for the overtime payroll.
A)True
B)False
Q5) St in the total cost equation stands for
A)stock-on-hand at the end of period t.
B)size of workforce at the end of period t.
C)demand in units for period t.
D)payroll costs during period t.
Q6) What does a transportation matrix represent? Page 16
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 14: Inventory Management for Smooth and Continuous Demand Patterns
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/40087
Sample Questions
Q1) The cost of ordering materials for the _____ is often higher than for the flow shop because of _____.
A)job shop;high variety and small quantities
B)synchronized shop;JIT requirements
C)project system;union relations
D)custom shop;the vendor release arrangement
Q2) Lead times are usually _____.
A)fixed
B)variable
C)constant
D)static
Q3) Choosing a larger order size may indicate an intuition that in the future,prices will fall.
A)True
B)False
Q4) Expediting is used to control and improve lead times in
A)the plant.
B)the office.
C)with outside suppliers and shippers.
D)all of the above
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 15: Material Requirements Planning Mrp for
Sporadic Demand Patterns
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/40088
Sample Questions
Q1) Based on systems thinking,changes to any part of the planning process should be in line with strategic business plans.
A)True
B)False
Q2) CRP addresses the _____-range picture of shifting capacities and the _____-range view of commitments to strategic alterations.
A)short;long
B)long;short
C)intermediate;long
D)intermediate;short
Q3) _____ lists the key resources needed to make a unit of a selected item.
A)DRP
B)MRP
C)RCCP
D)BOR
Q4) Part numbers should be chosen randomly so as to avoid implying that they have any meaning or significance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 16: Production Scheduling for Manufacturing and Service Operations
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/40089
Sample Questions
Q1) _____ is (are) designed to eliminate all bottlenecks by preengineering.
A)Flow shops
B)Synchronized manufacturing
C)Continuous processes
D)both a and c
E)both a and b
Q2) The restrictive assumption is that the SMH index for each machine applies to all jobs.This is called the
A)assumption of productive equality.
B)assumption of output rationality.
C)presumption of productive proportionality.
D)presumption of output proportionality.
Q3) Time reserves are maintained by means of the communication links that the managers of finite scheduling call ropes.
A)True
B)False
Q4) Differentiate between total flow time and mean flow time.
Q5) The assignment of work and its timing need to be orchestrated. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 17: Cycle-Time Management Increases
Productivity
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/40090
Sample Questions
Q1) Which of the following impedes productivity?
A)Kanban
B)push-production systems
C)JIT deliveries
D)pull-production systems
Q2) Stochastic line-balancing problems are related to queuing models.
A)True
B)False
Q3) What is perfect balance? What are the constraints to PB?
Q4) The participation of people at the workstations in manufacturing,service systems,and along the supply chain decreases variability of output rates.
A)True
B)False
Q5) The three classes of line-balancing are deterministic,heuristic,and stochastic.
A)True
B)False
Q6) Rho (r) is the maximum percent of time that the station is providing service.
A)True
B)False
Q7) Explain a "pull" production system. Page 21
To view all questions and flashcards with answers, click on the resource link above.
Page 22
Chapter 18: Project Management for New Products and Processes
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/40091
Sample Questions
Q1) Resource leveling seeks to move people from understaffed activities to those that are overstaffed.
A)True
B)False
Q2) A Gantt project-planning chart is good for any project except those where visualizing the basic structure of the system is required.
A)True
B)False
Q3) The project manager views activities with small amounts of slack as the activities that demand constant attention because slippage (especially when there is zero slack) results in project delay.
A)True
B)False
Q4) A challenge faced by managers of multiple projects is the need to be juggling ideas and schedules.
A)True
B)False
Q5) What are activity cycles in PERT networks?
Q6) Explain activities on nodes (AON) networks.
To view all questions and flashcards with answers, click on the resource link above. Page 23
Chapter 19: Change Management With Faster Project Completions
Available Study Resources on Quizplus for this Chatper
103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/40092
Sample Questions
Q1) A well-managed project wheel is constantly turning.The number of turns of this wheel measures the revenue-generating energy of the system.The wheel is an analog model of the behavior of a Ferris Wheel in an amusement park.Although the model is an imperfect analog of a continuous project development system,it is powerful conceptually.
A)True
B)False
Q2) Benchmarking may be used in many ways.For example,it is helpful to comparing your own personal ability,say in lifting weights,with a friend's ability.You can chart your progress and compare it with your colleague's progress.You can compare your department's performance,with Best Practices in other firms and/or other departments in your own firm.
A)True
B)False
Q3) Many "old" barriers to entry have fallen by the wayside.For example,large investments that use to keep competitors out of the market no longer act as deterrents because there is ample capital on a global scale that is constantly searching for good investments.
A)True
B)False
Page 24
To view all questions and flashcards with answers, click on the resource link above.
Chapter 20: Sustainability Issues: Environment, Ethics, and Security
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/40093
Sample Questions
Q1) Which is one of the steps employed by Hazard Analysis and Critical Control Point?
A)Identify critical control points in the process.
B)Establish preventative measures with critical limits for each control point.
C)Establish procedures to monitor critical control points.
D)all of the above
Q2) _____ starts with a generic environmental policy with flexible management systems to plan the environmental programs.
A)ISO 14000
B)ISO 14001
C)ISO 9000
D)ISO 17799
Q3) What is the title of the text,written by Professor Berthold Horn,that describes a vital attribute of robotics?
A)Service Robots
B)Robot Vision
C)Robots with Hearing
D)Mighty Robotic Power
Q4) Define quality integrity.
Q5) What is remanufacturing? Discuss.
To view all questions and flashcards with answers, click on the resource link above. Page 25